Called to let them know I'm coming in to get a bunch of keys cut, walked in and said hello, got some grunts back from the miserable lot behind the desk and was left standing there waiting for about 5 minutes, walked out after no one showed any interest in acknowledging my existence - let alone serving me. Wont be back or be recommended.

Dreadful customer service; served by a new cashier I presume, since she could not use the card machine and put my card in the wrong way up. She also appeared to take personal offence when I wanted to leave my receipt when collecting my keys; gesticulating and throwing her arms around informing me it was a "CUSTOMER COPY!"

i have always enjoyed exceptional service and attention from Bramah, who have helped me out on more than one occasion when I urgently needed assistance. I have no hesitation in recommending their services and love the heritage of the original and unique Bramah key. Always a personal and reliable service.

Wonderful service, I highly recommend this place. I had an old lock on a piece of carry-on luggage that would not open. The lady at the front desk was very lovely and helped me straight away. She also refused to charge me for removing the lock. Thank you Bramah Locks and Alarms! Much appreciated

Delighted with the service I have received from Bramah UK. Rang to request a service of my alarm and was offered that afternoon or the next day. Engineer arrived promptly. Very helpful and professional. Suggested an upgrade to my existing

Really rude guy on the phone, I called to enquire about buying a lock. rather than help or assist, he was giving me attitude and speaking rudely. it doesn't help their website is so basic. looks like from the 1990s when the internet was

Awful. Rented a shop needed new keys and well I can only imagine they boil their clients heads in a pot and laugh. New business or existing - these people may as well be from hitlers regiment.

Exceptional customer service. Without doubt the best locksmith in London. No wonder that they have been in business for more than 200 years. Highly recommended.

Completely disagree with the other reviews. Service for me has been exceptional, as has the quality of the work. Would recommend

The people answering the phone don't have a clue what youre asking about, I got passed around before being cut off!

Excellent service, very easy to deal with and very efficient. Victoria is always very helpful.

Friendly and helpful, and was happy to provide some free advice on how to fix the problem

I would say the most decent security firm in central London. Friendly and professional.

Got a duplicate for a key and they were kind, quick and the key works perfectly.

Really nice friendly team. I always feel welcome when I go to Bramah.

Very established.high security lock company with high standards

Bramah is Tip Top! Recommend All the Way!!! …

Amazing service and very knowledgeable

Quick efficient service.