I started looking for new Homeowners insurance when my premiums went from $2400 year to $7500. After a solid week of talking to Insurance representatives I found Michele Mcilmurray from Brightway and I knew that she was my new insurance agent. She explained everything that is involved in finding insurance in a clear and understandable way. Communication was top notch and I never had any question that she couldn't answer. When I had questions about what is and is not covered she walked me through each line on the Declarations page. I could go on and on about what a Sincere, Energetic, Knowledgable, and Hard working agent. Brightway needs to make sure that Michele has all of tools she needs to be a successful Insurance Agent at a successful Agency. Thank you Brightway and Good Luck Michele. Sincerely Dan Davis Very satisfied Customer

I just wanted to say thank you so much to Bright Way insurance and Michelle McilMurray for the exceptional customer service that has been given. Very patient with all my questions and was always happy to assist. I've called her numerous times and sent her emails and she's always responded which is something you don't see that often anymore. She made the process of purchasing home insurance a breeze especially since I am a first time homeowner. Do yourself a favor and call Michelle for any and all of your insurance needs. She is A+.Thanks Again LG

Brightway Insurance is a stellar choice for anyone seeking comprehensive coverage and top-notch customer service. Their team is proactive, always ready to address queries, and ensures that you get the best policy suited to your needs. Their seamless process made my experience hassle-free. I highly recommend Brightway Insurance for their professionalism, transparency, and dedication to their clients. It's evident they prioritize customer satisfaction above all else. A truly trustworthy insurance provider!

I am in the insurance business but on the P&C side so I can say with a level of certainty that Michele is a very service-oriented professional who (obviously) is solely interested in making sure she offers her clients not just the best terms and conditions but the best price as well. From my recent interaction, she isn't as much interested in ... selling insurance ... but making sure her clients are getting the best value while still making sure they are adequately protected. Great experience!

Josh has been how agent for many years at Brightway insurance. He has always found us the best price on different policies that we have needed from car insurance to homeowners insurance. I would recommend Brightway Insurance to anyone that is looking for insurance. He is very professional and up front. If you need any type of insurance go see Josh at Brightway Insurance in the Mandarin office Clarie Lane and San Jose Blvd. ThankYou Josh for everything that you have done. Mr & Mrs. Donnelly

Another wonderful experience with Brightway Insurance! Josh Hicks is awesome!! He was referred to us by a friend and she did not steer us wrong. Josh has answered every email I’ve sent within minutes of sending it. He got us the best quote for our homeowner’s insurance and took care of all of our needs. Anytime we have had a question, he has an immediate answer. I have never dealt with a more dependable and trustworthy agent. You will not go wrong with Josh Hicks or Brightway!!

Brightway, via my agent Josh Hicks, have assisted me with my homeowner insurance needs for the past decade. He and they have always been proactive in seeking out the best balance of cost and coverage for me while also being responsive to my questions. I have been completely satisfied with the service provided and have never felt the urge to take my business elsewhere. As of now, I can recommend Brightway and Josh without reservation.

I have been working with Brightway Insurance since 2004 while living in Jacksonville. I have moved twice since then to other areas of Florida and continue to use them because of their exceptional customer service and personnel, especially Josh. He has always been very professional and helpful in getting me the best policies for my needs. If you are looking for a good company who takes care of its clients, Brightway is it for me.

Excellent customer service and rates! Jim and Josh were both very thorough and dedicated in finding me the absolute best rates for my home and auto.They were also very efficient with answering questions I had about the type of coverage I was looking for. Their Brightway team has managed to save me hundreds of dollars over my old rates. I am very thankful to them for helping me save money. Highly recommend this Brightway office!

Josh Hicks at Brightway is awesome. I honestly didn’t think anyone cared that much to look into my homeowners insurance since the rate went up, so I was shopping around myself. Come to find out, Josh was already doing that, and contacted me about a better rate. He got everything taken care of super fast, and I can’t be more happy with the service! Definitely reach out to him!

I have always been very pleased with Brightway especially working with my agent Josh Hicks! He’s very proactive easy to work with and answers all my questions and get the job done in a timely manner! I have been a home owner for a little over 5 years now and Josh has been a relief to have especially being a Florida resident! We need more employees like Josh everywhere!!!

Michelle is great! She has worked diligently and tirelessly to ensure that I had the best experience and rates possible. She answered all questions and reply to all emails in timely manner‘s and mostly was ahead of the game in every area! I especially enjoyed her bubbly personality and willingness to answer all and any questions. I would highly recommend her services.

Excellent service. By far the best value home insurance quote I found. I tried an insurance website for "quotes". I was bombarded by email, phone calls, and voice messages from 4-5 agencies all asking for personal information. Talking to a local guy like Jim is the only way to navigate Florida's insane home insurance market. Highly recommended Mr. Pihl's team!

Michele was the best.....she put up with my questions so eloquently and answered everything in a way I could understand, since I find any Insurance confusing. She found a quote for me that was apples to apples and a very acceptable value!! I appreciate all she did for me. I plan on spreading the word about Michele and Brightway Insurance. THANK YOU SO MUCH!!

Buying a home in 2023 is a million times more stressful than 2018. I spoke to my current company and multiple other companies before speaking with Brightway and Josh Hicks. He was able to help me find an A+ rated company to cover my home and did so quickly and efficiently. Appreciate his help and only hope to have that ease going forward with the company.

When our current homeowners insurance was set to renew and we saw that it had doubled, we reached out to Brightway to help us re-shop our coverage. In a matter of days, we were set up with a new policy with better coverage and at a lower price. Working with Brightway and especially Michele Mcilmurray was easy and stress-free. I would highly recommend!

Michele was very knowledgeable and responsive during our insurance policy change. She suggested ways to reduce our invoice while protecting the amount of coverage we needed. She suggested multiple excellent business contacts for needed information and they followed up promptly and provided excellent service. I will definitely recommend Michele.

Having a great contact in the know with the insurance business is such a great asset. Whether I was acquiring rental properties insurance or trying to locate the best deal with a reputable co. on my principle residence ,Josh Hicks made it all so easy. I can't tell you how much time and money he has saved me over the last several years.

Josh has been my Insurance agent for the last 4 years. Every time I have called him for any of my insurance needs, he is always prompt, answering all my questions and just overall get it done! He is always kind, professional and very knowledgeable of Insurance. I highly recommend him to anyone looking for a get it done insurance agent!

I have been using Josh Hicks at Brightway and recommending him to my customers for years. He almost always is able to get them the best deal on their homeowners insurance. Josh, is alway quick to respond my requests for information and provides me the best solutions for my needs. If you need Insurance you can't go wrong calling josh.

I worked with Josh Hicks. From the initial introduction via email and later by phone call, he provided prompt response's, friendly service from the start, professional and knowledgeable, explained things well and answered all of my concerns and ultimately provided me with a great quote on homeowners insurance, which I signed.

Michelle was absolutely amazing! She was very knowledgeable in answering all my questions and responded back promptly to all emails/phone calls. Additionally, she was on top of all required paperwork needed to close on my house in time. It was great working with her and I definitely recommend Michelle and her team !

Michele was a pleasure to work with,; very professional and knowledgeable. It is rare these days to find such excellent customer service. She secured a home owner's policy and handled everything with the lender. We are so impressed we are going to look at having her handle all of our other insurance needs as well.

Josh has been handling both my personal and many clients home insurance needs for many years. Always reliable, communicative and flexible. I highly trust him and his team. They have access to many carriers and options, especially in a difficult and turbulent state like Florida. Definitely recommend them.

Josh Hicks has to be one of the nicest people I've spoken to recently. Josh was very easy to discuss my needs and wants with. He listened and answered all my questions and provided additional information. I'm excited to be working with this caliber of an Insurance agent on my new home. Thank you.

Mr. Hicks was of Great Help. He was polite, professional, understanding, he heard my concerns, he was down to earth and his priority was to make sure I got the Best Coverage for my home which he did. I’m Grateful that I had him as my Adjuster. I can’t thank him enough for all he did to help us.

Brightway insurance was quick to jump in and help secure more affordable and much better coverage with a great company. The process was seamless and the communications were superb. Definitely deserves the 5 star review I have provided. I'd rate higher if possible and highly advise calling them.

The house I am purchasing is very old and none of the many insurance agents I approached tried to help. Someone recommended Josh and I am very pleased with his professionalism, not to mention the fact that he provided insurance coverage for my house. Thank you Josh for making my life easier.

Michele Mcilmurray made the entire process of obtaining homeowner's insurance smooth and easy. I cannot thank her enough. She was extremely knowledgeable and efficient. I would highly recommend both Michele and Jim Pihl's Brightway Insurance office to help with any insurance needs you have.

Excellent company for all your insurance needs. But what makes a company excellent? In this case is Josh Hicks. This young man is everyone's perfect employee!! Attentive, helpful, respectful, funny and his knowledge is truly amazing. Don't need to go anywhere else for your insurance needs.

Agent Michele Mcilmurray is the absolute best! She is my go to for my real estate customers-the most responsive and most competitive prices for homeowners insurance. She just beat my personal auto insurance company as well that I’ve had for many years. Never disappoints!! Thank you …

Ive used brightway since 2019 and they are great. Any issues or concerns are answered right away. My agent is Josh Hicks and he is always on top of things. A quick email about my current carrier raising rates and he got me another carrier for half the price. I 100% recommend brightway.

Michele has been my agent from the very beginning. I feel a bond with her because she has been very diligent ln helping me find my homeowners insurance at a price I can afford! She's very professional and polite and returns my calls immediately in response to any questions I may have.

We’re in the process of buying a new home. Michele has been amazing through the entire process. From unexpected construction delays to finding the best policy combinations she has been extremely helpful. On top of that, she is easy to talk to and seems to always be on a good mood!

Michele was amazing and very professional with helping my husband and I obtain our new home insurance policy! She was quick and very transparent throughout the process! She came highly recommended and I will ensure I recommend her services to others customers and family as well!

Josh Hicks was able to assist me with my homeowners insurance. He gave me a quote within hours and I met with him to ask questions. I was so surprised to get a better policy than I had for the past 10 years for half the price. I am referring him to everyone that I know. D. Clark

Very professional by responding quickly and supporting after-service. I work with Michele Mcilmurray who’s very positive, and always have good energy and give good advice. Highly recommend Brightway Insurance to somebody who want good rate and professional insurance service!!!

Michele did an outstanding job of getting me safely, and mostly still sane, through the process. She also has a sense of humor, which is essential to her job and a blessing for a customer. I will be asking her about other insurance products once I am settled into my new home.

My Homeowners insurance company is closing in August and I had to do some shopping. Before I could do some research my agent Josh Hicks was already sending me quotes and I was able to get setup with a new company with about the same coverage at a lower premium. Thanks Josh.

Michele Mcilmurray did a fantastic job!!! Very professional and courteous. Brightway Insurance and Michele really came through for us when we were in a bind and didn't have much time. She went above and beyond and the extra mile to make sure we were well taken care of!!!

With having a short window to find a new homeowners policy for my upcoming closing Josh really came through with an expedited policy so my closing date could stay on schedule. Also received great customer service too, I recommend using him and the team at Brightway.

A very professional group, they are willing to go the extra mile for the clients. Josh is extremely responsive and always helps find the best option. We never think about using any other company for insurance, we already got the best! We recommend them to everyone!

I have been working with Brightway Insurance since 2020 and directly with Michele Mcilmurray. I am amazed at the dedication and work ethic. I think she called me back over the weekend one time. They seem to work 24/7 taking care of their insureds. Great experience!

I was concerned about my homeowners insurance being increased. Josh not only found me better coverage but at a reduced rate. I recommended him immediately to some of my friends. I would highly recommend him to anybody looking to get personal customer satisfaction

We enjoy working with Brightway Insurance. Michele always responds to any request promptly and efficiently. Insurance in Florida isn't easy or fun, but Michele and Brightway are a huge help in getting the insurance we need at the most competitive rates.

Josh @ Brightway is my go to person for all things insurance!! He is very helpful, friendly, and responsive. Any time I need anything I always reach out to Josh and I constantly refer him to my friends and family any time they have insurance needs.

Josh Hicks from Brightway Insurance did an awesome job. He started the search for a new home insurance and within hours he got me the best quotes that was available in the market. If you guys are looking for home insurance this is the guy for you.

As always, Brightway (Josh & Team) were top of our list and didn't disappoint! They were quick to respond, give us exactly what we need and also be available for whatever else we might need! THANK YOU, Brightway for ALWAYS being the best in BIZ!

Josh is so knowledgeable that you can complete a review of a new policy in a very timely way. This is the third home that my husband and I have insured with him, and I always feel confident that I have the best policy available for my property.

Josh was recommended to me and he was every bit of amazing just as described! Extremely patient, informative and just what you need when you’re not even sure what you need LOL. He made shopping for coverage for a first time homeowner a breeze!

Brightway especially Josh was wonderful dealing with us getting new homeowners insurance. He answered all of my questions quickly and thoroughly. We highly recommend if you need insurance to give them a call to help with any of those needs.

I just moved my insurance to Michele Mcilmurray at The Pihl Agency, a Brightway office. She's efficient, knowledgeable and quick to respond. I've used other Brightway offices and agents and Michele has given me the best service hands down.

Josh Hicks is our agent. We appreciate his professionalism and efficiency. He helped to expedite the process of insuring our new property while we were handling the transaction from out of state. We would highly recommend his services.

Michele Mcilmurray with Brightway Insurance did an awesome job with our new homeowners policy. I have used her services for many years with Home and Auto needs. Always has been a very smooth transaction. Thanks again for another one.

Michele Mcilmurray is awesome!! She made the transition to a new home insurance provider simple and less stressful!! She was able to get a great quote and was on top of things. Thank you for your help and dedication. David Ward

Purchasing a home for the first time can be an intimidating experience. This process was made simple by Josh Hicks and the assistance he offered. He was incredibly patient with me, and I got everything I needed on schedule.

Michelle was absolutely amazing throughout my entire homeowner insurance process. She worked diligently to ensure that I got the exact coverage I desired with an affordable rate. She was absolute pleasure to work with!!

Our agent, Michele Mcilmurray is a pleasure to work with. She was very professional and prompt in answering all of our questions. She was very helpful in finding us great homeowner insurance at an affordable premium.

Josh Hicks has been a great agent in helping me. My home owners’s insurance was dropped and he was able to find a company to insure my old home. Josh has been patient, thorough, and successful with my situation.

Michele was very professional and helped us establish a new homeowners policy for our condo. She was so helpful that we consolidated all of our auto insurance as well! The whole process was very quick and easy!

Michelle has done amazing work processing our new home for flood and homeowners insurance to ensure we had coverage on day one of closing. She also shopped to get us the best priced insurance coverage. Thanks

Michele was so helpful and fast, made the process feel seamless and hassle free. When we ran into an issue she was quick to resolve it and come up with another plan right away. I would highly recommend her.

We've worked with Josh for our homeowners insurance since we bought our first house in 2019, he's always been super helpful and kind, quick to answer any questions I have and get us the best rate possible!

Josh Hicks is amazing! I have been working him for about 3 years now and he is always very helpful and extremely quick to respond to all of my questions! Thank you for always helping me out!

Josh is always responsive and professional. Over the years he has saved me hundreds of dollars. I am so thankful to have him. He’s honest and very thorough. He’s earned my repeat business!

Michele is always easy to work with and very informative. We are grateful for her guidance and care in finding a better homeowner's insurance rate with another carrier that fit our needs.

Josh was excellent. He identified a potential cost savings opportunity on my home insurance and I followed through with it and am now saving significant dollars from my previous policy.

As a FHB, Michele has been wonderful with getting us set up with homeowners insurance as well as making sure we got a great rate. I would highly recommend using Brightway Insurance.

Josh Hickman was professional and was very helpful with finding us house inc. At a great price. I remember him and Brightway for all your insurance needs. Thanks. …

Every time I’ve worked with Josh he has been professional and gone the distance to get the right insurance I’ve needed. I highly recommend Josh for your insurance needs.

As a new customer, I found Josh Hicks and his assistant to be very responsive, timely and professional. Feel fortunate to find a nearby agent to work with personally.

Josh Hicks is wonderful to work with, he understands your needs as well as a price point that is comfortable for you. Give Josh a call for all your insurance needs.

I have truly enjoyed working with my agent Josh Hicks the past few years! He always does the absolute best job finding just the right insurance carrier for my home!

Mr. Josh showed me a Lot of compassion and a easy transaction of understanding my homeowners insurance. I really enjoy his smile. Thank you Mr. Josh stay Blessed

Great experience with Josh! We were able to obtain the insurance coverage we needed in a very easy manner and at the right price point. Thanks again Josh!

Working with Michele was an absolute pleasure! She was kind, informative, and extremely knowledgeable to help with all of our policy questions! Thank you!

Brightway and Josh H in particular helped us quickly find a new homeowner's policy after previous insurance non-renewed us. Highly recommend this company.

Josh Hicks at Brightway has been exceptional to work with. He kept me informed throughout the process and worked hard to get me the best policy and rate.

Michele was very informative and helpful! She went above and beyond to explain the different policies offered and to provide excellent customer service!

Michele made the process for HOI super easy. Her communication through the process was amazing. I will continue to use her for all my insurance needs!

Josh was great to work with! They offered me more coverage at a lower premium then most home insurance providers. Quick and fast. Highly recommend

Michele Mcilmurray was very helpful and educated information that I was not aware of. Helped chose the correct coverage and I’m thankful for that.

Michele made one of the parts of buying a new home I worried about most a super comfortable, smooth and easy experience. I can not recommend more.

I was very delighted to work with this company was very quick knowledgeable professional and very friendly was able to resolve my issue in no time

Dealt with Michelee McIlmurray who was very professional and was quickly able to source 2 different insurance policies for us. Would recommend

Josh Hicks is always responsive and professional. Two thumbs up! He saved me a significant amount annual premium on my home owner's insurance.

Michelle was amazing. She provided a quote in a timely manner. She was very professional and worked with me throughout the entire process.

Very knowledgeable and professional! Michele advised us of our options and we felt comfortable making our decision of an insurance carrier

Josh was very helpful, informative, and patient. Answered all my questions, and was very pleasant throughout the whole conversation.

Michele was awesome, very pleasant, saved me almost half of what I was paying with GEICO, should have done this long time ago …

Michele was great very professional and quick. Thank you for making this anxiety inducing process of buying a home that much easier.

Always outstanding service! Been using Josh hicks Since the purchase of my first home and he always seems to be looking out for me.

One of the best experience I had dealing with insurance. Michele was very nice and informative. I will do business with her again!

Josh is always very helpful I obtain the lowest possible rate for my insurance policies, without sacrificing quality or coverage!

Professional service and knowledgeable information. Available to meet and speak with me when I have questions! I appreciate you!!

Michelle was able to get me mobile home insurance quickly and for less than the other offices I spoke with. High recommendations

Michelle was extremely helpful and patient with me. She listened and understood my concerns. I’m very happy with the service!!

Josh is awesome, he’s always looking for ways to save us money. He’s thoughtful, respectful and is always on top of his work.

Michelle was quick with her responses and explained things to me. She also found me a lower rate which I am so grateful!

Michele was EXTREMELY helpful in helping us navigate the complexities of insurance as we transition from another state.