Please do yourself a fav and do not hire from this branch the staff are Muppets and don't have a clue what they are doing. I hired a van from here 3 weeks ago and they took the money twice and it's still not been refunded I have done a charge back from the bank as I've spend to much time on the phone to the retarted branch staff

The staff member Puja was very helpful and polite. She calmly explained everything about the rental car. She was very good at multi-tasking as she had many customers in person and on the phone. She dealt with everyone in a professional and friendly manner.

The worst service I have ever had. They lie over phone was told $155 then I get charged $177.28. The terms weren’t explained properly. Then when returning truck the entrance is small and shouldn’t have cars parked. I’m now out of pocket for

Do not recommend... I had a booking, they called me day before to tell me that whoever currently had the van I booked was extending their rental.... Even though I had already booked it.... ?? Don't understand why this other person is

Depends on who's serving you. If you get Ricardo, you're on really good hands. He goes above and beyond to help you. Honestly, he's the only the reason I keep renting from here and why I am giving this place such a positive review.

Do yourself a favour and go somewhere else, the staff member did not mention the $35 toll charge which would normally be $7, he actually lied to me stating the charge would be the normal charge plus a $3.3 service charge.

Terrible experience here. 4 payments were taken out of our account for a van hire, 2 from Melbourne and 2 from Virginia Beach Was refunded the payments from Virginia Beach (around a

What an amazing customer service by all team including Marcus, Stefano and the fleet manager over the fone. Keep up your good work guys thankyou for your great service. …

Would strongly recommend not going to this location, two of the three truck hires I have attempted at this location have been beyond a miserable experience.

Clean and new vehicles, good staff, and no attempts to impose hidden charges or otherwise fleece you (unlike some car rental agencies).

The bestest car & truck rental in Melbourne. The best customer service and luxurious services for traveling and moving home products.

Great customer service overall and after I’d accidentally left some keys behind and they rang straight away to let me know. Thanks!

Please check your Bank Statements on a regular basis , After reading some of the Negative Reviews they are pretty much true.

Second visit. Very helpful professional both times. Anthony was very happy to settle my worries about driving the utility.

Easy to book, pick up and drop off. Video explanation for how to use the lift. Would use again if needed.

Best location and best deal. Very friendly staff and ready to help. Great place to hire car.

The best budget truck store, and I’ve been to a lot. Amazing staff and good location

Have hired from here twice. Low fuss good service. Recommend Truck hire

Efficient service, good price, hire truck in great condition. Too easy!

Good service from Esteban, clean and well maintained vehicles.

Professional staff and good vehicles. Used mover truck here.

Still waiting for a refund a month later. Pitiful service

Easy to hire cars and vans. Friendly staff. Good pricing.

Smooth process.. Great prices... Highly recommended

Great service, super low km vehicles, great rates.

Good Van, Good Service & Good Price....

Good staff always friendly and helpful

It was one of my worst experience

Friendly service.

Friendly staff