Terrible customer service and dishonest company! They charged us extra fuel fee after we returned the car in full tank. I have called and emailed them multiple times to give proof of fuel tank on the day the car was returned, and I never heard back from them after nearly 2 months. Avoid using this car rental at all costs!

Charged me $200 for fuel service despite the fact I returned the car with a full tank. They will charge you fees you did not agree to - completely dishonest. Still waiting for my money to be refunded. You are at their whim once you hand over your card details! I will never use your services every again.

The car was fine, but I had to queue for 1.5 hours as they're understaffed. They then took my bond after I returned the car without any explanation. Calls don't get answered and call-backs don't happen. The staff were fine, but the business itself is rotten.

As always with Budget I received friendly and efficient service here at Melbourne City. Easy to reach with the tram just around the corner and easy to leave and return you vehicle in the underground carpark. Highly recommend Budget Melbourne City.

Extremely unhelpful and they never answer any phone calls. I tried calling their office over 20 times but no one ever answers. They also give you photos of the car that do not show the damage and then try and make a claim against you under

I’d give zero stars if I could. Showed up and they didn’t have the ute we booked a week prior available… just didn’t have it… Blamed the third party booking (Expedia). I had also spoken to Budget a few days prior about extending the rental

the service they offer is really poor, on the site they do not specify that they cannot take a car without a full license, they only ask that the driver be over 25 years old, I came on Sunday morning to take the vehicle I had booked and I

THEIF AND A SCAMMER DO NOT TRUST THIS COMPANY Extremely unhelpful and they never answer any phone calls. I tried calling their office over 20 times but no one ever answers. They also give you photos of the car that do not show the damage

I would like to give them minus (negative) rating if its possible. My friend reserved a car from them for 4:30pm and when we were there to pick up rented car, We were left outside of their closed office. My friend tried calling their

Thank you to Jason and Ahnaz at Avis for helping us out this morning - our travel company booking had failed. But with a couple of phone calls the Avis team sorted us out and we were on our way. No hassle. Great service. Thanks.

These guys made an honest mistake on my car, which meant I had to wait around for 15 minutes. But in those 15 minutes I watched them solve half a dozen different difficult problems, and make peoples lives easier and better.

Upon return I was 10 mins late and was charged $80 dollars extra because I was lost in the building parking which is the actual drop off. Customer service fails understand simple Maths/English and refuses to refund

Staffs are very patient and courteous. Got the car without any delay. Car was also in excellent condition. When compared to other rentals, Budget was cheaper for a longer trips like 2-3 days in Melbourne.

I was a little wary going with Budget Car Rental after reading some of the reviews, but nope, we had a great experience. So easy to order a car online and didn't have to pay until we picked up the car

The manager on duty at the time I went past (think her name was Maria) and her team went above and beyond to help us sort out a tricky child seat situation and pretty much saved our holiday.

Incredibly aggressive staff. Monty, the manager was quick to raise his voice, use strong language, spoke over myself, every time I tried to explain my situation and the predicament he cut

WORST EVER EXPERIENCE WITH A RENTAL SERVICE. NEVER EVER BUDGET AGAIN!!! I had booked for a ute through them to transport my household items to my new

Fuss-free. Decent car. Good value. We also managed to extend our car by a day thru a call. No cash - all payment via credit card. Thank you team.

Terrible system and unhelpful staff. We had booked a car about two weeks in advance. And then when we picked the car,

Avoid at all costs. We prepaid for a car hire in Melbourne, pick up from Franklin st Budget. Arrived