This whole experience was terrible. The issues are as follows: 1. I booked a pick-up Time of 10:30am as I had other things to do throughout the day that required the use of my rented car. When I got there at 10:30am, there was a sign saying 'back at 10:40' the employee didn't return until 11am. This wasted a half hour of my time. When I told the customer service rep this was inappropriate - he told me he did the best he could... If a reservation is for 10:30, the car should be available for pick up at 10:30. 2. When I booked online I specified a pickup in Kingston Ontario and a drop off at Toronto Pearson Airport. I was quoted a price of $89.91. The overwhelmingly obvious implication being that My cost to rent the vehicle would be $89.91 to complete my journey from Kingston to drop off at Toronto. Clearly fuel is not included in this cost - as is indicated when making this booking. What I did NOT expect was that my booking only included a maximum of 200 Kilometers travelled. Let's review: I booked a pick up at 1412 Princess St Kingston Ontario - with a specified drop off at Toronto Pearson Airport and was given a price of $89.91. When I arrived to pick up my car, I was told that my rental only included 200km (there was NO information provided about this when I made my reservation). The distance from 1412 Princess St, Kingston Ontario to the drop off location at Toronto Pearson Airport is 266km. The additional charge per km is $.15. This is literally a hidden cost of $9.90 if I drove directly to the airport. When I raised this issue with the customer service rep I was told too bad. 3. The car provided to us for rental was an American vehicle - the odometer read in miles - not kms. The allowance for miles that the customer service rep and later his manager provided to me was 120 miles. When I pointed out this was not equal to 200km in distance, the agent and his manager proceeded to argue with me. When I finally pulled up a reference for the conversion from km to miles, the manager conceded that the appropriate conversion was 124 miles to 200kms (actual is 124.27). The cost per additional mile is $.25. Although this represents only an additional dollar in cost - it also represents fraud on the behalf of the location, agent and customer service rep. 4. When I raised these issues I was told I could opt for unlimited kms for a total cost of $18. When I agreed to this surcharge to provide me with a buffer for any necessary detours, I was told this was no longer an option for me. When I suggested we cancel my existing reservation and rebook directly at their terminal I was told thye are unable to do this, when I pressed for an alternative they told me I could rebook an alternate car for the same day from their sister company Avis, when I checked the cost of this it was in excess of $300. This is entirely unreasonable, and should not have been presented as an option if you were unwilling to do it. 5. When I addressed these issues with a manager I was repeatedly told 'we'll take care of you' when I pushed for what this actually meant I was given NO information. 6. When I returned the car to the Toronto Pearson Airport I was charged for using 213 miles. This was in excess of what I had actually used (266km + 30km ancillary driving = 185 miles) but as I had had an absolutely abysmal experience with Budget at this point - and they had already charged my credit card and told me I would need to wait a minimum of 15 minutes to even speak to a manager let alone have the matter resolved I gave up, paid, and went to catch my flight. In conclusion - don't rent from Budget at this location (1412 Princess St Kingston, ON) under any circumstances, in my experience they had abhorrent customer service and fraudulent business practices.

Worst car rental experience. They gave me a brand new car and the plate expired during the rental term. They called me to come in and get the sticker for the car. I was 350km away from the rental place. One of the tires blew up because of a manufacture issue (as per a tire expert adviser). As you can see in the pictures attached, the tire blew up right where a manufacture line was printed and no cuts can be seen past the main layer (if a knife or blade was used to make this cut, it would have gone right through the inside rubber too). And you can clearly see that no physical damage was caused to the rim neither. The tire blew up on its own while in a parking lot. The company charged my credit card $160 separate from my rental price, without letting me know of the charge or showing me a bill, or anything similar to it. I do not recommend this company at all. Enterprise is down the street and the customer service is 100% better than this place. Don’t waste your time. Update: After doing a chargeback with my credit card provider, the rental company could not provide enough proof (45 business days) so I won the case and the money was refunded back to my account.

We Ignored The Reviews... Wish We Didn't. Absolute GARBAGE service, these people are Liars who will Steal your money. Very poor at communicating and will not clearly communicate with you until they bill your credit card. We rented a Grand Cherokee Jeep from Avis for one day. It was to be returned by 12:30. We called to let them know we were running about 1 hour late from across the boarder. Staff CLEARLY TOLD US we wouldn't be billed for an extra day. The Whole Point of The Call Was To Check Whether or Not We Needed to Rush Home. We raced back through the boarder and made it to Avis within one hour. The guy behind the counter proceeded to tell me they were going to bill us for two days anyways. Naturally I was upset as we could have just stayed in our accommodations for an additional 24 hours. There was no reason to race back. Their staff will lie to you directly over the phone and bill you anyways. DO NOT TRUST THEM. Watch the owner/rep will respond to this review and LIE AGAIN saying they told us to have it back by 12:30. They Did No Such Thing. We Were Told We Wouldn't Be Billed, They Knew Our Time-frame!

I don't have a cc and needed a car so I could visit my dad who recently had surgery and a leg removed and needs groceries. I looked online where this company says they accept debit/cash down payment for rental and called their call center who confirmed they would. Today I was denied getting a rental on the basis that I did not have a cc. To make the situation worse, the girl that was sitting at the desk behind the person I was speaking with was giggling to herself as I explained the situation with my father and that I had called to confirm this could be done. If I was a female, I would have smashed her face against the wall. I then said I wanted to speak with the manager and said I wouldn't leave until the manager or owner made themselves present to explain the situation. They called the police so I left and said I would return Monday when hopefully a manager or the owner could manage to make themselves present. Absolute garbage franchise location, if I was Budget/Avis I would pull my name off this trash operators building.

Unfortunately the car I received had a broken windshield wiper when I received it. I spent approx $200. Driving in the snow and constantly having the get off the 401 to clean my windshield was extremely dangerous and inconvenient. I called Roy (who was a very nice man) and told him my windshield wiper was broken. He advised me to just adjust it and smack the ice and snow off - this did not solve the problem. My road trip was sketchy as I could barley see through the window at times. Upon returning the vehicle, I mentioned they must take a look at it because it was functioning poorly like that since I rented it out. Turns out a piece of the metal was broken off. They thanked me for letting them know, said “sorry! Looks like we’re gonna have to get a new windshield wiper” and that was that. As a result of the fact that the car wasn’t properly inspected after the guy who returned it before me, I had a bad experience and was not helped. The staff were friendly though. Probably will not rent a vehicle from this location again.

Roy and the staff here were amazing! Earlier in the week I had booked a reso through another company, confirmed and ready for pick-up on the day I needed it. Arrived and no car for me, nothing. They took the reservation and did not honor it. So I began looking around and booked through Budget since they were the only place with cars available. I ended up cancelling because I didn't have any faith that a car would be ready and I was having to train from Belleville to Kingston just to get it and could not drop at another location. Roy guaranteed a car and even let me drop at YOW since I was flying out of Ottawa. Well, I got there in the morning and they had a car ready for me. Was able to make the 3hr drive to visit friends before dropping it at the airport and catching my flight. Can't thank Roy and the team enough at Budget for coming through for me at the last minute and going beyond. Truly appreciate it and would highly recommend going with Budget over the other rental options out there.

My previous experiences with Budget have been fine. Not so much this time! I picked up an Elantra on Aug.20and came home and packed up to leave for Hamilton for 10 days. Just as we walked out the door Budget called and asked that I return the car for a Chevy Cruz as the Elantra had been booked previously. I unpacked and switched. The Chev was older during the last three days developed a grinding noise sometimes when I braked. Upon returning the car I let the desk person know and asked also how the 407 payment was made. They did not know the answer and promised me a call from the owner of the franchise. I also felt some compensation might be forthcoming. I got no call the next day(Aug.31) and went in to check. Again no call.Tues.Sept.3 I again went in and was told over the phone from the airport location that the form had already been processed so that ended that! I finally did get the info for 407. Very dissatisfied with the lack of communication!!!!

Do NOT ignore the reviews. The absolute worst rental experience of my life. I spent a lot of time deciding on the best truck rental for our move and Budget seemed to have the best deal. Nothing could be further from the truth. To put it shortly, based on pricing and kilometers I was suppose to pay under 200$. I ended up being charged over 300 and had to spend 150 on Gas because it isn't diesel so it burns MUCH quicker. The secretary at the location is grotesquely rude and unprofessional. Furthermore, they do NOT inspect the vehicle. The person who rented after us returned the truck without a full tank of gas and blamed it on the company saying it was not full when he received it. THIS LOCATION THEN BLAMED US AND CHARGED US. Please save yourself the stress and rent from elsewhere. I have never been more ripped off before or been treated with such poor customer service.

Was in town last minute for a family emergency. Needed a rental vehicle late in the afternoon. Called around and other companies told me they didn’t have any vehicles. I called Roy at Avis/Budget and he was able to help right away! He even came back to the store AFTER hours to allow me a rental vehicle. Plus it was even a cheaper rate then these other companies! I appreciate Roy going out of his way to ensure I had a vehicle to get around and allowed me to drop it off in a different town on my own time. Roy was super friendly and accommodating I will definitely keep Avis/Budget in mind for future vehicle rentals. Thank you for brightening up my day during some hard times.

The worst car rental experience of my life. Myself and a friend showed up at 3pm on a Sunday only to find out that they haven't updated their hours of operation on google. An employee showed up despite that and charged us an additional $25 for "after-hours". Our Car was supposed to cost $69.99 for the day which "happened to be the cheapest car in the lot" despite many other visible options. When returning the car we found a bunch of extra expenses we weren't told about despite only opting for the $33 insurance as our only option. We ended up paying $176 for a bunch of charges we weren't informed about. (we filled the car up so that $176 excludes gas). Thieves.

Good rates for rental but would have preferred better customer service. It was my first time booking and I felt like a lot of information was missing that was needed for a seemless experience. I didn't feel that they were overly friendly and clear about instructions. I also felt like the issues I had were an inconvenience and they weren't interested in helping me figure it out. The safety hold on your credit it card is $750 which was much more then other rental companies and should be make clear prior to booking your reservation. I would not recommend over competitor businesses.

This business is outstanding! We had booked a car rental from a competitor and when we arrived they did not have a car for us and claimed they did not have any contact info for us so could not call. The manager from Budget, Kingston, Ontario came to pick us up from the competitor and had a car ready for us to rent. Once we arrived at the Budget office we met several other people in the same situation. We will always rent from Budget due to our positive experience.

We booked a rental SUV for our wedding day and were very happy with the service! Roy held his "best in the fleet" back for us, a black VW Tiguan, which was much appreciated. The car drove well, was very clean inside (they cleaned it a second time when they heard it was for our wedding), and was easy to get in and out of on our wedding day. Thank you very much!

The worst experience ever! The owner/manager doesn't know how to treat customers, and he was extremely rude. He really needs to learn proper manners and be kind instead of being rude and impolite, especially when it's the first time my family and I rented a car. You can also see how differently he treats non-locals vs locals. First and last time!.

I have rented both cube trucks and cargo vans (summer 2020). The best thing about this company is that their trucks are BRAND NEW. Low mileage, 2020 year. Not garbage 20 year old trucks that u-haul provides. Great customer service and fast rentals. The manager and the lady at the desk are really nice.

Went in to pick up my vehicle, three team members on, was not acknowledged for over 10 minutes, not even I will be right with you. The day before I did speak with I presume was a supervisor, and he was extremely helpful above and beyond. A total change to the day. Customer service it's not up to par.

Terrible service. Absolute scam rental place. This is the type of car rental place CBC Marketplace should feature on what people should watch out for. How does Budget continue to have their brand attached to this location. Never again!!! Not worth it! Pay the extra couple dollars and use Enterprise.

I rented a van for my son and his family in early December. My son was 2 hrs late, returning it BUT he was there when they opened at 10 AM...they charged me for another whole day -$50 and THEN rented the same van to another customer at their daily rate...talk about double dipping!!!!

It was our first time renting a car and they gave us an experience beyond our expectations. Roy and Priya were very helpful all throughout the process. We really love talking to them, they are fun to talk to and very welcoming. Will surely rent again with them …

I rented a cube van for 3 hours and when I picked it up, they forced me to pay an extra 44.00 for "optional" insurance or I couldn't get the van (I came from Toronto to help someone move). When I phoned customer "service" they said I should've declined the insurance.

I had the best experience with Roy. He was so good to talk to and he does above expectation. Went to drop off my rental after work hour. He was driving by and saw me, made a u turn to help me. He does more than expected to help. Glad I was able to meet him.

Roy! my man. He and another colleague were working after hours on Christmas Eve. I got lucky to rent a swanky GMC Terrain AWD for my trip back to Ottawa during the storm. Roy was quick to attend to me, and also answered my call when totally busy. Good man.

Worst service i ever had....Was told i would get a car then ended up with a suv not what i wanted ...manager and sales rep are rude and willing to help i paid 209 for 2days never again i will go back to enterprise much better to deal with

Roy was amazing and helped us sort out an issue that other budget locations wouldn’t… we were stuck and Roy really saved us… thanks Roy! You’re amazing and deserve major recognition for all your hard work and top notch customer service!!

Excellent truck rental and customer service. Staff at this Budget location especially Roy went the extra mile to assist with a last-minute rental -- would recommend for future car/truck rentals!

Don’t know if their salary is based on commission but they do not honour the coupons on the budget website, and the price in the online reservation, so I decided to leave without renting a car.

Roy went above and beyond to help me when I was renting a car. I made it very difficult by asking so last minute but he made it work! I appreciate Roy and this company more than I can say.

The worst place to rent out a car. Waited more than 2 hours. The owner is ripping off money. Make sure you get what you booked for; otherwise, you will pay more $$$ at the closer contract!

I’ve visited this place many times. Roy is the best guy ever! Perfect place to rent a car, and it’s very close to a petrol station which makes fueling before returning the car much easier!

Rented a car for a day, our experience was wonderful! Roy was fantastic, he made the process super easy and he was very personable - he went above and beyond for us. 10/10, 5 stars!

Roy and his staff are outstanding. They have accomadated twice in the last 2 months. Top-rated service and very efficient checking you in and out. Highly recommend this location

These came back to the office to help stranded VIA passengers after our trains were halted because a protest. Honestly a godsend and helped us out in crisis. Thank you so much

I was running late for a train when dropping off a car...the representative offered to drive me to the train station and was extremely prompt and professional throughout.

Beware... even though you return the car at the same fuel level you received the car at- the Owner will still take it upon himself to charge you the FULL Fuel Surcharge

Staff at this Budget location went above and beyond to help us out with a last-minute rental at one of the busiest times of the year - couldn't have been more helpful!

Amazing customer service! Roy and Budget saved my move at the very last minute when Uhaul did not have a truck available for my reservation.

Excellent and fast customer service. They helped me out of a bad situation by finding me a car at the last minute. Thank you so much!

We are on our way to Toronto and stop to add another driver and the place is closed, during their business hours, for half an hour!

Friendly staff, they have great hours, great experience overall. I will be going back to them.. Roy was super nice..

this place is amazing. Roy is the best guy. with his help I could manage my trouble with my car. god bless him.

Great Customer Service.. and was reliable to get me into a vehicle when I was in need Thanks Roy

left due to lack of attention from staff. We were just ignored. never seen a Budget like that.

GREAT service! They also drove us to the train station after we returned the rental! :)

No good entrance closed can't enter Main entrance shut down so car return problem

Very poor customer service. Slow and rude, don’t waste your time or money here.

Prompt friendly and helpful staff. Great selection of rentals available.

Last time i rented it was a great experience fingers crossed this time!

Excellent and friendly service. Great customer service. 5 stars

One of the best experience I had when renting a car.

Open all week. The cars are decent. Recommended.

Great car selection and unlimited kilometers.

Disappointed they would not accept Interac!

One of the worst deals. A Worst review.

Need to increase closing hours

Wicked good Awesome

Great quality cars

Good service