I called to extend my rental from Friday morning to the Monday morning following (3 extra days), and it was not explained to me on the phone at the time of extension, nor at the time of pickup, nor at the time of vehicle return that the additional rate/day was 299.00. I paid $360 for the first four days and $900 for the next three. It was unprofessional and misleading. In addition to this, when I returned the vehicle, the receipt that was given to me was printed only in French. If I weren't bilingual (Which I had not previously indicated in any way.), I would not have been able to read the receipt and figure out why the bill was $600 more than I expected it to be. If it weren't for these incidents I would give a perfect rating. The vehicle supplied was good, the online booking process was simple, and the pricing was fair (Aside from being duped out of an additional $600 dollars). EDIT: Customer service reached out to me and resolved the issue. The bill has been adjusted to reflect the extra days at the original daily rate. Thank you!

I have to say, when you call (I did not go to an actual location) to find out prices and availability of the day and type of vehicle (SUV, mid sized sedan, etc.) they are, well the person I spoke to, was very friendly, engaging, BUT the initial automated system is a bit of a pain. You're asked for a code, even though you say new booking and/or reservation. If you are calling about a new booking, why are you going to have their 6-digit code?!? You're not. I think that @Budget could do away with that part of the automated system. That should only be for those who have a reservation or temporary hold in place. Overall, the prices were okay, though not as "Budget" friendly as one would like, call center staff, friendly and easy to talk with. I would recommend using them IF their prices are the best. Let's face it, you go with whomever has they best price for what you're seeking.

Very bad service in this branch. Employees working in this branch not trained properly for how to do customer care there were talking in deferent language while I was talking one of the employee , After my reservation was made on Nov 1 for Nov 11,2023 this branch denied to provide the care because of my address. I have PO Box number in my address. I am living in Rocky Mountain House, which is a rural area, most of the house address has post box number which is normal. My previous rental from same company but airport location, I wasn't aware they are not gonna to give my reserved car, so I drop that with them. Even they don't have the humanity to inform me before they close my previous one. I was with my husband, three kids and my kids car seat and other stuff. I highly suggest you please don't go there.

Hello. Just wanted to share my last experience renting with your firm. The SUV you ended up giving us was extremely dangerous to drive in the province of Alberta. The tires on the vehicle probably wouldn’t pass a safety which explains why every time I crossed a patch of ice or wet pavement, we hydro planed for as long as we were on that area. Very stressful. We were an hour and a half away from the airport otherwise I would have brought the car back and requested something else. I mentioned it to the gentlemen who inspected the car upon our return and he too agreed that these tires needed to be replaced. Please do not rent this Chevy Trailblazer to anyone else before making that change. We were fortunate that the weather that week was fabulous, otherwise it potentially could have been very dangerous.

We showed up at this location after having reserved online. At the counter, we were denied our rental because our Alberta issued driver's license only had a PO address, and they can not rent to a drivers license with only a PO Box. Apparently it was a manager's decision, and they could not provide anywhere where it said this online. They were unable to provide any resolution. After calling customer service, they said unfortunately this isn't a corporate location so they are allowed to make up their own rules and their was nothing they could do. (Corporately they did give us 3 free days for the future) DO NOT RECOMMEND this location since they sporadically change the rules and there is no corporate oversight. Horrible customer service, wish there was a 0 star option.

I recently rented a car and had an awesome experience thanks to the amazing service provided by Amellie. From start to finish, the rental process was smooth and hassle-free. The car was clean and in great condition, making my travels all the more enjoyable. But what really stood out was the exceptional customer service I received upon returning the car. Amellie greeted me with a warm smile and was incredibly helpful, ensuring that everything was in order and answering all of my questions with patience and care. Overall, I highly recommend renting from this company, and want to extend a big thank you to Amellie for making my experience so positive. I will definitely be returning as a customer in the future.

Our experience were awesome with Budget. At the beginning we had a issue with a glitch in the system, but It was rapidly address by Jay and Amera. We received a very very outstanding service at the counter. Actually received some tips from Jay. He is very kind and helpful, and willing to help you if you have any inquiries about your book and for your trip too. The service given by them was very accurate, fast and polite. We dont usually received this kind of treatment but when we do, we recognized it. You won't regret make a book with Budget and never in the Calagary airport office . Amera and Jay are doing a very very good job taking care client. Highly recommend this branch. Thanks u both !!

Renting a car is usually a struggle. I had been welcomed by Bastian at this office. I will remember this rental as the best customer experience renting a car. He even permitted us to drop the car at the airport as we were flying very early morning and that was really helpful. I had the vehicle category I booked. Car was brand new with a high trim. (Bastian let me choose between two models available) I’ll need to rent car again in the future in Calgary and it’ll be 100% at this agency. The only thing was that the car didn’t have snow tires but all terrain. Still nothing dangerous for someone driving with good sens. Thanks again and see you next time !

I have been to this worst rental office for the first time as I reserved a rental car at 9:00am a day before, but they got me to wait for 3 hours until 12!!! I CAN'T BELIEVE IT!!! Be careful of a rude worker there (Zaid) as he seems to have mental issues!! First, he talked to me in a mean way and denfended his lateness by blaming me not to take the only left truck!! I don't want to drive a truck!! Then, after long wait he gave the car came in and I wanted to another customer that just came!! Later, he cancelled the car I reserved without my permission and said we don't have cars for you!!! (It's just crazy and wasting of your time!!!!)

I had reserved a car more than 10 months ago for an amazing price at this location. The rates were more than half of the airport rates and this location was only 15 minutes away. Of course, the airline had different plans and my flight got delayed way past the opening hours of this Budget. I called frantically to see what could be done. Thankfully, Diaa helped me out and told me that I could pick it up the following morning with the same rate. On pickup, Diaa went above and beyond to make sure that I still got my reservation fulfilled. The staff were efficient and put the client first. Bravo.

Emma was a great associate who helped us with our car rentals. She explained everything including all fees and was very friendly! Normally car rental places aren’t the greatest experiences but Emma really made us feel welcomed and taken care of. Despite the traffic this location gets, i found that they give universal customer care to their customers and I highly recommend booking at this location! It’s 15 mins from the airport and a great alternative to the airport rentals with better pricing! Again, thank you Emma from budget for taking care of us so efficiently.

An amazing experience at Budget Rent a car 3328 26 St NE, Calgary, AB T1Y 4T7. Hired a car for 1 day and found the staff extremely courteous, helpful and co-operative. While returning the car next day, realized that there was some extra charge due to system error. The manager, Rajni, went out of the way to sort out the matter and immediately talked to the concerned person and got the final bill amended to my satisfaction. Kudos to her. Appreciate your extra efforts to resolve the issue, Rajni. Great job done

Extremely easy check in and check out process. The car was amazing. Perfect condition. A lot of flexibility shown by the staff who dealt with us in a very professional and friendly manner. I would like to highlight Amellie who’s an absolute asset for budget. She is super friendly and professional. She helped us to have a very smooth process and made sure our experience was excellent. We will definitely come back and rent again from budget because of Amellie and her incredible customer service skills

Very dishonestly run, privately owned. They over charged my credit card and I kept fighting for an adjustment and didn't do anything about it. I brought back the rental 1 hour late, and they charged me 554 dollars extra when my receipt was only 178 dollars for 3 days, no grace period at all. They said that they couldn't do anything about it, and that i would have to call the customer service number, the customer service said they're doing that because they don't want to refund me my money.

Thanks to Jay at the YYC rental desk! I was running barely on time for a meeting after landing and there was over an hour wait for a vehicle at the time. It was a tough position for the Budget customer service team to be in. Despite this Jay got me a vehicle immediately when I voiced my concerns and I think it was an upgrade from a Jeep Cherokee to an Infinity QX55! Thank you for helping me get to my meeting on time and in style Jay!

I am writing this review on behalf of Universal Ford Lincoln. We currently use Budget as our go to rental service and have a Budget desk in our service department for customers to use. We rely on them for their cars as we do not have a shuttle service. We would recommend this location to anyone that is in need of a rental, big or small. They have stock readily available and friendly staff that will meet all your needs.

The guy in charge today sent me back home because he couldn’t use any of my two credit cards. I used them before to rent cars with budget and other car rental companies. Instead of doing his job properly he preferred to try to convince me they weren’t credit cards. I just feel he couldn’t be bothered because these are foreign credit cards. What a shame and a waste of my time.

Emily (the front end person who helped us) was great! Super friendly and got things taken care of quick. The other man behind the counter (didn't get his name) was also amazing, taking care of several customers at once to ensure things moved along swiftly. They gave me a fair price on my rental and an even better price on an upgrade.

Wonderful service from Dia. The process was very smooth. I was even offered to have a seat and coffee while he cleared the snow off the car and warmed up the car. I am happy that he went above and beyond to ensure customer comfort. He definitely raises my expectations and sets a high bar for all other rental companies. ⭐10/10⭐

I can’t say enough positive things about Sawraj at Yyc. Budget. He was so patient with us!! He helped us set up a Budget account since we come every 2 months he wanted us to get credit for the rental. Normally you would never see this type of customer service any more but Sawraj was so accommodating, patient and pleasant!!

We arrived very late in the day, just before midnight. After a long flight and lost luggage we were quite tired. Mercy, the Budget representative, was patient and understanding and eventually steered us through the process of signing up to Budget’s Fast Break program and got us a discount. That was very much appreciated.

I want to give a shoutout to Mohammed and Ritika at this location. They really saved my trip with their awesome help, sorting out a car for me even though my flight was delayed arriving to Calgary. Huge thanks to them for making everything so smooth! Can't wait to rent from them again! 5 stars for sure!

Great customer service! Would highly recommend. I was planning a family trip to Vancouver and was needing an SUV with lots of space for 4days. After talking with Bastin he recommended high end ford explorer . The car was very clean, very spacious, highly maintained and with an affordable price.

Decent service at Budget rental. Not that many cars or vehicles for selection or availability, although what they did have was very nice. Unlimited kilometers on this rental that allowed travel to anywhere that I wanted to travel. Look into vehicles in advance, relatively close to the airport.

I highly recommend this Budget truck rental. I was able to book a truck on one of the busiest moving weekends of the year when the other big self-moving rental company was out of vehicles. Their rates were very competitive and service was courteous and very professional.

Stay away of this rental office!! They get you disappointed waiting for long time and cancelling all your plans by the end of the day!! Even you book online, you go there and they say we don't have cars and you should wait!! I would give no stars if I could!!!

I wouldn’t really rent anywhere else if I had a choice. The cargo van was very nice and perfect for what I needed it for. Diaa and the staff at budget were very helpful and accommodating when I needed to extend the rental. All round great experience …

Excellent customer care service along with a friendly and fantastic attitude to serve the community and people. Ms. Rajni was a perfect example of professionalism, she made the car rental hassle free. Surely recommend this location with amazing staff. Cheers!!

Amellie from Budget was very accommodating. We called their place as we landed in Calgary airport and she hooked us up with an amazing rental truck last minute. Amellie was very kind and helpful. 10/10 recommend coming to Budget and having Amellie’s help.

Great experience from start to finish, very helpful staff. Price for rental was fantastic, and no hidden fees. Was running late returning the vehicle and arrived as they were closing. They were still kind and understanding. Will definitely use again!!

Have been visiting this location for the past 3 weeks. Service is always friendly, check-in is simple and smooth. Vishvesh and Amellie were very accommodating with my needs. The cars I had were very nice and in great condition. Highly recommend

We have used budget a few time due to vehicle repairs. Both times we have had the pleasure of dealing with Diaa. He’s always smiling and extremely friendly. It’s hard to find great people and budget you guys have one! Thanks for all the help.

"I recently rented a car from Budget car rental with Amellie as my rental agent, and I was thoroughly impressed with the entire process. Amellie was professional, knowledgeable, and friendly - everything you could ask for in a rental agent.

We were told that returning the vehicle early would have resulted in us saving the daily charge, as long as it was prior to the pick up time. When returning, the agent at the desk didn’t change the charge at all. And tried to tell us that

Booked through westjet when I booked my flights. Good price! Great value! Picked up and dropped off at Calgary Airport. Checkin process took almost one hour. Feels like there are not enough employees to provide great service. Appears they

I dealt with Amellie on March 29, 2022 to get a rental car. It was a very pleasant experience dealing with her. She has a nice smile and very cheerful. She is the type of person who will brighten your day immediately. In addition, she is

I went to book the van at their location and as i check online the van was available but when i went to this location they said they don’t have it. After that when i check online, its was available. I didn’t like their customer service.

Came to Calgary for a week and met Diaa at Budget car rentals. The moment I came in I was greeted with a smile and had a wonderful conversation with Diaa. By far the best prices and service in Calgary! Check them out! Thank you Diaa!

Exceptional customer service provided by Diaa at Budget listened to our concerns with the original rental provided and made the situation right for us. We appreciated his caring nature and dealing with promptly to get us in our way.

We had a great experience with the car, we got a vehicle upgrade to a bigger car so that was perfect.The car was in great condition! The staff was very helpful and explained everything to us very clearly. Would come here again!

The call center was absolutely terrible and people need to be more trained because it was sad how unhelpful that was. I was told there’s no direct number for this location and wrong information regarding checkin/pick-up.

Dis is a great salesman to deal with, we came in very short notice, got us a great deal in a great timely manner. I would definitely recommend anyone travelling within the city to rent a car from Dia at budget.

Outstanding customer service! Ritika deserves 5 stars for her prompt attention and efficiency in addressing our trip concerns. They ensured we had the right vehicle for our rental, making the process seamless.

I'd like to thank Kapil from the 32nd Ave Calgary Budget rentals. You went out of your way to make sure I got the car I was after. The car was beautiful and travelled without any dramas. Thankyou so much.

Thank you Dia for the wonderful experience and a fast action to provide a car in the last minute. You’re amazing and continue your hard work, Providing a good service with passion and professionalism.

Thanks so much to Nauman sales rep for Budget Rental for making the best of worst case scenario - vehicle problems on my wife’s bday heading out for holidays. … you took care of us thank you Budget!

This place used to be amazing to deal With when Rahim and Sikin worked there. I rented around 40 trucks a year with them in the past year or two. The new management has been extremely difficult to

We rented a large truck from this location, Sikin along with Rahim with absolutely amazing to deal with. Explained everything in detail, went over the truck and greeted us with q smile. THANK YOU.

I booked a car last night and I was so happy to be assisted by Amelie. She has been very sweet and accommodative of my needs. She gave me a free upgrade from a compact car to Grand Cherokee.

I had an amazing experience with this company! Mr.Kapil customer service was top-notch, they have great cars selection. I highly recommend them to anyone looking for great price Car rental

5 star customer service for Amelie. She went over and beyond helping us to get our car. Car was clean and as expected.Best car rental ever and we’ve rented in many different countries.

I had an amazing experience with Ritikq! She took care of me, helped me find the right vehicle and ensured that I was safe for my trip home! 10/10 will rent here again!

Excellent customer experience thanks particularly with Budget rep Amellie. She was very accommodating and because of this would definitely be a returning customer!

I rented a car a week ago and service was excellent, kapil has detailed us about everything and was very transparent and cooperative 5 Star to this location

Best car rental in the town. Kapil had made the process very smooth and fast. Detailing was also good. Must visit this location in future for renting a car.

Great service by Diaa at the Calgary Budget car rental. Process was simple and Diaa explained everything simply, and then we were soon on our way exploring.

The rep was so helpful and although i misunderstood some of the info provided upon return of the vehicle was all clarified. Again the rep was really great!

Much cheaper that U!-Haul for a Van. Van had both back and side double doors. Van was easy on fuel. Friendly staff. Check out took less than 5 minutes.

LOVED THIS GUY THE BEST AT THIS BUDGET CAR AND RENTAL, SUCH NICE PEOPLE ESPECIALLY DIAA he was very nice and willing to help us the moment we walked in

Wonderful place... .Dia was so helpful. He went above and beyond to help us. I would highly recommend this budget to anyone looking to rent a vehicle.

Wonderful service from this location. I would recommend this location to anyone interested in renting. Processional & Friendly staff ! 5 stars!!

This is the best place to rent a car in Calgary. Zaid and Dia are the best respresentatives. You won’t regret renting a car here!

Great service, Dia was friendly and very helpful. He has set us up with a great vehicle and complimentary return at the airport.

I must make mention of Kapil,Ritika and Diaa have been awesome from day of pick up and drop off.best service and good clean car

We rented a car near the airport and Nauman made the experience seamless! He was very personable and helped us out efficiently

Wonderful service from Diaadin! Location also has a gas station conveniently kitty corner for quick fuel up before returning.

Kapil and Rithika provided excellent customer service. The cars are of high quality and well maintained. Am a happy customer.

Great staff, quick and easy rentals. Open on holiday when everyone else was closed and we were in a pinch for a rental.

Really great service, always prompt and accommodating, I would definitely recommend this location! Kapil was fantastic!

The best experience with rent a cat. The staff was professional and very friendly. The car was new and clean. Thank you

Had a great experience with the folks here specially Kapil, He gave me great deal on the rental. Highly recommend

Excellent service, price and customer service. Rajni was so helpful. I'll definitely be renting from here again.

Excellent service by the staff, Kapil and Ritika were best in providing detailed rental agreement and clean car.

really impressed with the service received from Kapil at budget rental. whole process was smooth and easy.

Polite staff. Car clean and ready when i vame to pick it up. Very good rates. Would definitely use again.

“Excellent service. They care about clients. Rajni was Very flexible and helpful. Recommend this place!”

Painless rental. Great customer service. Honestly not a bad deal, esp since I’m just renting for a day

Easy and fast service, decent pricing, good selection of cars. Dia was friendly and gave great service

Mercy looked after us and answered all our questions and was very polite very nice to deal with.

Always helpful and excellent service , it’s a joy to come back for this amazing rental company

Booking online was super easy. Really friendly staff. Dia was very approachable and welcoming.

Lady sikhin was very humble with us and helped us. It's really good option for the car rental

Great customer service and great crew. If you have to rent a vehicle get it from them.

Awesome, I like it, I booked a mitsubishi mirage and they gave me a rav4))))

Excellent service, friendly staff. Special kudos to Kapil Kumar. Thank you.

Great service, very friendly staff, vehicle was very comfortable.

Very kind and helpfull employess. Special thanks to rajni.

Very nice service kapil was very helpful staff thank you.

Great service and received a free upgrade to Volvo XC40.

Dia provided outstanding customer service, thank you!