DO NOT RENT from this company, especially if you live outside of Canada. They add additional fees, make you jump through hoops, and will charge over $1,000 USD for a small scratch underneath the bumper which may or may not have occurred during your rental. Added fees: Though the rental was a good price when we booked it online, upon arrival the employee at the desk told us we would need to purchase their car rental insurance for an extra daily fee of about $20 CAD unless we could prove that my credit card company had worldwide rental car insurance. I called my credit card company and proved that they did offer it as a benefit, only to be told by the man at the desk that I THEN needed to prove that my car insurance would cover up to $1,000,000 for personal liability. I've never had to prove all of this while renting a car, but after another call to my insurance company, I was finally able to do so and waive Zoom's additional fees. The Zoom employee claimed this was the way they do it in Canada, however, my dad rented a car in Vancouver a year ago and this was not the case. This process was a major hassle and it took us over 45 minutes just to get the car. Suspect and Overcharged Damage Claim: We dropped off the car early before Zoom was open and took a photo of the car and there was no visible damage. Later that day I received an email from the company with photos claiming damage to the car. The photos showed one scratch about half the length of a dollar bill located underneath the front bumper. In the other photos, the scratch was not visible from the front or side of the car. There was no way for us to prove we didn't cause the damage because we did not check under the front bumper when we initially picked up the car. Zoom immediately charged a $500 CAD deposit to my credit card and asked me to open a claim with my credit card company. When I called to complain about the charge, the Zoom employee asked me to identify myself and said he had been "dealing with a lot of the same situations this week". That tells me this is typical practice for this company. Since I had no evidence that we did not scratch the bumper, I was forced to place the claim or else I would have had to pay for the repair myself. Zoom did not provide an estimate from a repair shop prior to charging me the $500 and I was unable to place the claim until I followed up with Zoom and requested it. The repair estimate they sent me was about $1200 USD, which is unreasonable for such a small scratch underneath the bumper. This is the first Google review I've ever written, but I feel strongly that this company is not trustworthy and that consumers should be warned against renting from them. If you choose to do so, record the initial inspection when you pick up the car and check every square inch of the car prior to driving it off of the lot.

People here do not understand customer service. While trying to up charge on everything. I have never been charged extra on insurance at rental car place such as budget or Avis but here. When they hear you are using AMEX, they up charge you the insurance. I’m like ok, I’ve already Uber here so what’s the point of going to another place. There was no explanation or any details given. Seems like the front is very incompetent. Next on the return they want to charge an extra day for being late on the return by 15 minute over grace period. Sounds like this place doesn’t really know customer service or just want to take advantage of every opportunity they have. Next I did call in to try and extend the booking but they wanted 3x the amount of the original booking. That is is atrocious way of doing business. Everyone beware. It’s tragic how the owner is oblivious or it is the staff who writes for their owner? First thing I have asked is what can be done. The staff negatively took it and said no we will have to charge you the whole day. So again, staff training goes a long way. If it’s the owner, writing this message, then good luck with you business with this type of response. Second of all, it was not $40 dollars per day. Was at $20 a day and racked up to double from their fees. Its quite amazing how they conduct business in this type of transparency. None of the staff there has a good sense of customer service. Next the owner likes to dig into peoples business because he is a sour on how he conducts business. I rather Uber to the airport and rent from budget at a transparent rate.

I would NOT recommend renting from this company. I rented a car through work for a business trip so I asked for a small compact SUV, they gave me a small car. I was fine with it because the car had a lot of features to make up for it but no winter tiers, no all wheel drive and no windshield insurance which is ridiculous in Alberta. I had to return the car early because my work trip ended earlier then expected. I came to the office to return the car and even though it says open at 7am it was closed. I had to call for an employee to come open the shop. He was nice but that was a huge annoyance. Because I returned the car early I expected a refund for the difference. I was told I have to speak with a manager for refunds like give me a break! Overall, cheap is not always good quality so keep that in mind with this company. Update: zoom saw the review I posted and the manager called me to clarify the policies and my booking. Because the manager was upset about my review, he threatened to report me on a ‘false review’ for sharing my experience as a customer. Instead of calling to clarify what the agreement was and did not even apologize that there was no employee during their posted business hours. I’m not going to be intimidated to change my review. If he had called to clarify and had not been rude I would have gladly changed my review but his attitude on the phone was very aggressive.

We rented a car from this location and had a very bad experience on the return. The guy was very rude and he went to check the car. He went to the front of the car and showed me that there's a chip in the windshield and I have to pay for the repair. It was not visible even at the time of return. When we took that car the sides of windshield were covered by snow and we could not see. You know when you rent a car you don't go in that detail because you trust. This company charged over $1,100.00 to my credit card for the windshield repair. I also remember at the time of taking the car, he was asking to take insurance from them and I said NO, I already have coverage from my insurance. At the time of return, when the windshield issue came, that guy told me you did not take insurance from us so now you deal with your insurance for this damage. The message I got from this is that I SHOULD HAVE BOUGHT INSURANCE FROM THEM....SO NEVER RENT FROM THIS LOCATION...CAN'T TRUST.

Will never know how their service is as my family and friends will never use this company ever again. We had booked a rental for our trip. Due to a slight delay in our flight arrival the business was closed. They had our flight number so this would have been known to them. My wife left a message on their voicemail immediately on arrival. Never received a call back even 4 days later. Since we did not get a call back we did not get a rental. We requested a refund through Expedia that a “refund is not possible” do to the company policy. A refund is simple and possible, refund the money received for the service not provided. Edit: impossible to call when on a delayed flight so the explanation from the business is nonsense. We were not delayed until already on the flight so not reasonable to expect us to anticipate the length and call when we’re expected to have our cellphones off. Again a refund is simple and possible.

When arriving at the Calgary airport I called for their shuttle service and was informed that they would only take the driver and expected me to leave my family behind (30-45mins to complete the pickup) and then I could I go pick them up. So I decided to not leave my family and paid for a taxi to take to their offsite office. I was then told that the insurance I had purchased through Expedia was not enough and made me upgrade before they would give me the car. We now need to drop of the car off at 4am in a few days before our flight and was told that their office and shuttle service is not open at that time and we would again have to pay for our own transportation to get to the airport. So in the end we will end up spending almost $100 extra. The 3 staff including the manager at this location did nothing to help or try and solve the issue and basically said to bad that’s our policy.

STAY AWAY! Worst rental car experience! Extremely rude and unprofessional staff. If you value your time and piece of mind. Do not rent here. I'm not even sure where to start with what went wrong. First off, they make you drop off the car at 7am, conveniently changed the time on me because I had drop off at later time. They are scamming you with lower rental rates but making it mandatory to purchase insurance. My insurance was covered through my credit card but they forced me to buy their insurance. They are literally willing to sacrifice customers and be rude. I am 100% sure all the reviews hereare brought off or written by the company because there is nothing good about them. They make my rental experience so bitter!! Again stay away and spend your money where it's valued.

Will bait and switch you into believing you are getting unlimited mileage then mention you have to pay 50 CAD a day. If we would have known how they ran their business we would have used a car rental service at the airport which would have been cheaper, and more convenient. While you are there , and upset at them for their tactic they will tell you to call ace customer service; which when you call ACE they just call the same company back. Questionable that any of the reviews below are real. Writing this as a warning. Revising per the owners comments, they are affiliated with ACE yet when I call ace customer service it all goes back to Zoom? Yes questioning if the reviews are real , I see you have a 2 star rating on yelp. Hope you have a good day too

THESE GUYS ARE SCAMMERS. If you are considering a rental here, I would pay extra and go elsewhere. When I picked up my Rental car, I used my American Express for insurance as which they took careful inspection of. On return, I had a perfect trip, no collisions and scratches or any form of incidents, no coffee spill. The guy on immediate arrival points to a dime size indentation on the rear door. Then they offer to submit the claim to AMEX for me and said maybe it was rocks and wind… the bill for this was $1000. You can imagine how these guys are scamming. I will also report them so I hope they get audited. Check the yelp reviews for their scams. Obviously this google 4.5 stars is misleading.

Good car. Terrible service. Car rental agent made my girlfriend buy excessive insurance she did not need. When she returned the car, they claimed it had damage. They pressured her into leaving 1000$ in deposit to cover the damages even though she had insurance. Otherwise, they said they would send her to collection and that it would affect her credit score. All that before assessing the cost of the damage. If you don't mind dealing with unscrupulous and undereducated "car rental agents", this is the place. *Edit: They quoted 2200$ in damage to the car and decided to keep most of the deposit after the insurance paid them. I posted the picture for people to witness their lack of integrity.

I treated myself to a rental car for a course, and visit to Calgary. ….what a treat. The service was great. I failed to notice zoom is not onsite at YYC, however, they answered the phone right away when I called, and, I was in a shuttle van to the shop very quickly....really efficient, affordable. I enjoyed my Toyota rental car very much. The whole process was very easy and fast....thanks! They are also very helpful, and polite. I highly recommend them. I hope they can keep up with their excellent standards when they get super busy. I was glad I rented from them when I saw the lineups at hertz etc.

I have made several trips to Calgary in the last couple of years. I have rented a car each time from the Mgr Max and his Team at Zoom. Their service has been consistently excellent. The cars are relatively new, low mileage and spotlessly clean. The Mgr Max is very professional and takes his business seriously. Max or one of his Team picks me up or will drop me off to the Airport. The Calgary Airport is only a 5-10 minute ride from their location. I will continue to rent a car from Zoom in the future and will definitely continue to recommend them to my friends and colleagues!

Do not rent from Zoom! They may seem cheaper, but they will scam you by cancelling your fully-paid reservation on arrival for no reason, telling you to wait for a refund, and then not agreeing to refund your money later on. Fortunately my credit card company stepped in and covered the unreturned payment after several months, but not after we had to pay for a last-minute rental. We otherwise intended to pursue them via small claims court. Not sure how this company is still in business. Max was very rude to us after our overseas flight, zero customer service skills.

The transaction with renting was very smooth. The staff were all very friendly, professional and nice! The shuttle service was already at the airport when I arrived. The amount I paid for the rental is super worth it. The condition and brand of the car they rented is great. The interior is very clean and well-maintained. I accidentally left a bag of treats in car and I only realized when we got dropped of at the airport. The staff was kind enough to drop it off at the airport! Overall a great experience!! Would definitely rent with them again!

We have been staying in Panorama for a week ski vacation and in our way back it turned out that our document is expired. We weren’t able to fly back. We had to stay in Calgary for one more day and needed a rental last minute. We call ZOOM CAR rental and they fast and easy picked us up from the airport and set us up with one off the vehicles. We were able to continue our trip. The best part was that all the forms and everything was filled out in five minutes and we were on our way to explore Alberta. A great place to rent a vehicle from !

*****FIVE STAR SERVICE***** Highly recommended Zoom Car Rental Calgary Airport! Max Singh, the manger and his team (Jag and Jaz) at Zoom are the key to your trip!! Very ponctual, courteous, friendly. But most of all, I would like to thank Max for his HELP concerning a refund issue, he was my saviour, I got all the refund back! Max is so honest, very guest oriented service, kind, genuous, efficient and professional! 100% satisfied, I definitely will rent with Zoom on my next trip!! Thanks to Max and the team - GREAT JOB!!! Suzanne

The team at Zoom, particularly Max handled our situation with professionalism, transparency and trust. We returned the car with a chip in the windshield from driving on the highway. Max helped us navigate through the insurance process expediently and our matter was resolved within a few weeks. It's how a business handles challenging situations that can truly define its character and reputation. We will definitely be using their service in the future. Thank you for making a difficult situation painless!

I had a great experience dealing with this company! The guys were so helpful, patient and kind to me. I travelled alone from Ontario to Alberta and they made me feel comfortable in doing so. They went above and beyond to make my rental experience so easy and fantastic. The car was clean, reliable and more than I expected. Above all, I felt a sense of friendship when talking to them. 10/10 would recommend to anyone visiting! I will definitely be going back to them the next time I visit! Thanks again!

Super solid experience with zoom. They got everything prepped and ready by the time we got here. The car was clean, and any concerns about the driving and handling of the car was resolved immediately. We took it up to Banff. They also kindly gave us an extended grace period on our drop off time which allowed us more flexibility! They also picked up and dropped us off at the airport and we didn’t have to wait long for either. Thanks for a great experience!

Excellent experience! Prices significantly cheaper prices than most other rental agencies - the cars are all new, well equipped and in great condition. Located conveniently close to the airport (and they provide a shuttle as well with really friendly drivers). The whole process from start to finish was quick and efficient. The staff are so friendly, helpful, and easy to deal with. Will definitely use this company again in the future, 10/10 recommend!

We had an amazing experience renting out a car here during our weekend vacation in Calgary. They offered free shuttle from the airport to their office and vice versa. The car they gave us was a Toyoto Corolla and it was well maintained and very clean. Transaction was easy and very smooth. My husband had an easy time returning the car with efficient transaction close out. We highly recommend getting your rental cars from Zoom Rent A Car!!!

Thank you Zoom Rent A Car for the great rental car experience. This company even has free shuttle from Calgary airport going to their office. Car we got was so clean and the car was very well maintained. We went to Banff and Lake Louise and back to Calgary in within thecpast 2 days and the car was so reliable. Returning the car was surprisingly an easy transaction. Shout out to the whole team for the great and commendable service!!!

Highly recommended, good prices, great service and friendly staff. Thank you so much Max and the team for a great support and wonderful service! We have 3 children and we rented a car for two weeks, the pickup from the airport was easy and we got our car fast and for two weeks we traveled through all Alberta with no issues and smooth ride. The service at the return was fast and dropped us back at the airport at no time.

Had an amazing experience with Zoom car rentals. Rented the car for a few days while traveling and upon return unfortunately found some damage I was unaware of. They helped me step by step through the process of getting my insurance to cover the damage. Extremely cordial and helpful through it all. Would definitely use this service again as it was also the cheapest option in the area. Car was clean and ran perfectly.

If you're in Calgary and need to a car rental this is definitely the place you need to go! I booked a last minute trip and was in need of a car. All the staff was great help, they were friendly, and provided excellent customer service. The car I was given had everything one could have wanted and more. It was safe, clean and the price was phenomenal! I highly recommend this company and will definitely use them again!

Zoom did not honor refund because we pulled a no show. Customs at Calgary was so slow that we were not able to get out the airport on time. We ended up looking for other options for our transportation. We never booked our car but Zoom and Expedia kept playing pingpong with us. Hard earned money down drain. I will never ever book a flight or any services with Expedia or Zoom. You both can K M A!!

Overall, it was an awesome & smooth experience with Zoom Rent A Car. From the pick up from the airport up to the return of the car, it was an easy transaction with the people in charge in their Calgary branch. I would highly recommend this company's service. Both people that assisted us were very nice and kind. I will surely avail Zoom's service once I return to Calgary for my next vacation.

Full marks for these guys. Extremely friendly service. The car was immaculate. I returned the car and left Calgary on the day of an unexpected snowstorm last week, and they got me in and out of the store and to the terminal within 15 minutes at the most. The guys who run the place seem like they're all friends and that comes through in how they treat the customers. Highly recommended!

I made reservation online for to rent a car for 4 days, price was great compared to other main stream rental companies. On getting to their office to pick up my rental car, the staff offered me a brand new Toyota Corolla hybrid. I was very impressed with the Corolla hybrid. The Service was good but lack of flexibility to modify reservation took a Star of my intended 5 Star rating.

My brother in law rented a car here, he noticed a small dent in the door, the agent told him it was too small to worry about, likely less than 2 centimeters, then on return they denied all of it and want him to pay for the damage. Yes, my brother in law should have had that written on the invoice but he trusted the agent who now called him a liar and actually swore on the phone.

We had a great service! The shuttle arrived on time to pick us up from the airport and the car pickup was fast and easy! The car was nice and in great shape! There is also a gas station right next to it. They were very friendly and nice to us! Yes we paid 9$/day for liability insurance which is not covered by your usual credit card so it’s fine by us! Would rent again for sure!

would highly recommend them if you want to rent a car in toronto. karam was an excellent staff and really know how to treat customer in a very professional way, transaction was well smooth from renting up to return, plus they have a shuttle to give you a free ride going back to the airport. would definetly go back and use their service. zoom rent a car you guys rock!!

When we first arrived the staff was really nice and we got a great car that was really clean and fuel efficient. But when we wanted to return the car at the end of our stay a staff member was really rude on the phone when we called in. Also please note they only pick and drop you off at the airport so if you needed to be dropped at your hotel you have to take a taxi.

I always a little bit stressed to rent a car, but with Zoom rent a car is perfect. They give me the best service I can get. No extra charges, pick up and drop off was easy, and the costumer service is great. They are very helpfull! I was 100% satisfied with service and for sure I will rent with them in future when coming back to Calgary! Recommend!

They made the entire process as easy as could be. Picked me up from the airport and had me in the car about 10 minutes later. Car was clean, well maintained and made for a good rental throughout the week. Drop off was even easier. Gave them the keys and was on my way. They offered to drop me off at the airport too. Will definitely use them again!

I highly recommend Zoom Rent a Car to anyone in need of a reliable and customer-oriented car rental service. Their professionalism, transparent pricing, well-maintained vehicles, and outstanding customer support make them stand out from the competition. I will definitely be choosing Zoom Rent a Car for my future car rental needs in Calgary.

Car was great, shuttle was great and prompt. Staff friendly. If you don't rent cars a lot - It is pretty common to require proof these days of full coverage insurance to opt out of rental insurance - I see a lot of complaints about that, so heads up, bring proof that you are covered. Seems like that is the source of the poor reviews here!

Highly recommend Zoom Rent A Car for your travels in Calgary! They made it all the more enjoyable. They offer efficient shuttle service, great prices, and excellent customer service. The team at Zoom was very accommodating and made sure we had the best, most comfortable experience. We'll definitely choose them again for our next visit.

Excellent service with great team! No wait at the airport to drive us at their office nearby, great price, explanation of all details, no problem at all returning car. I recommand Zoom Rent a Car at Calgary airport, tks to Max the manger and the team! We enjoyed our vacation and we will book again!! Catherine Plante Max you awesome!!!

I'm so glad I found this place! The customer service and team work is amazing. The car was awesome and filled gas only once during an almost a week rental. The shuttle service to and from the airport is so convenient. Karan, Karam, Paul and Gurvinder, thank you for making renting a car so pleasant and seamless. Will be back for sure.

We recently rented a car from Zoom. The over all experience was good. Their price was certainly competitive. The shuttle service was efficient and appreciated since the company was not located at the airport. They were reasonable and we were able to resolve an issue amicably . We would certainly use them again. Thank you

Called Zoom before return as I was going to be late due to a traffic incident. Jas was very helpful in extending my return for 1 hour, Upon arrival Jas was quick to wash the car and perform an inspection no issues, He then drove me and my friends to the airport. Very easy and friendly service would recommend.

The Zoom rentacar experience is better than the core AVIS, Enterprise, etc type companies. Speedy shuttle service and in/out with the car in a few minutes. They even answered the phone when i was running a few minutes late to my deadline so that I can fuel. Max provides outstanding service. 5*****

Had a good experience with zoom. Staff was helpful and on top they provide free shuttle service to & from airport as well. I searched and compared many car rentals before arriving Calgary, I found that their rental prices were much affordable than others. Also cars were clean and low on mileage.

Word of advise!!!! Make sure you check your windshield as you will get charged for a stone chip weather it was there or not. Our vehicle had over 10 stone chips which we couldn't see at pickup due to frost. Now they expect us to pay for the new windshield. Bad business practice!!!!

Super friendly staff, we got a brand new CRV to use, and great prices. Fast and easy to book and drop off. Would definitely use again. Update: I booked a second car rental with Zoom a month later and the service was great again. Everyone who works there is so friendly and helpful.

I was a bit hesitant to use Zoom Cars because they were off site from the Calgary airport. However, after my flight, there must have been 200 people waiting to rent cars at YYC! Also, the price was amazing and I got a brand new car. I would definitely use zoom cars again!

Extreme Poor customer service and the staff while renting and also at delivery was so rude that we felt like being treated like scums. Their faces were full of unfriendliness. Greeting, smile or thank you is not in their menu or manners. Never get a rental from them.

Had a great experience with Zoom! They accommodated me when I kept on extending my booking with the car. Very fast & efficient service! And Jag was kind and understanding when I brought the car back late because of slow traffic on the road. Thanks guys! …

I had a great experience renting a car from Zoom rent-a-car. The car was clean and available at an affordable price comparatively. Max and team were really helpful and they offered great service overall from airport pickup to getting the best rental experience.

Rental process was smooth and the employees are very friendly. Be sure you have proof of insurance if you choose to use your own/your credit cards insurance option. Prices are good and the car we had was new and clean. Will rent from these guys again.

Had a wonderful experience with Zoom in Calgary! Customer service was exceptional-from the shuttle driver, to the front desk agent. 10/10 could not be happier with our experience and would highly recommend renting a car with Zoom Rent a Car!

Beware! Bait and switch. They force you to buy their insurance unless you not only have an insurance card but also proof of coverage specific to Canada. Yet they let me book online without saying that. You only find out at the counter.

Great service with shuttle to and from the Calgary airport. Handled rental process and insurance claim professionally. 10/10 recommend using and look forward to my next visit to Banff. Will definitely use Zoom Rent A Car Calgary again.

Great service overall. Called in on arrival and a shuttle arrived quickly to pick us up. They were really friendly and helpful when showing us the car. No issues at all when using the car itself. Easy return process. Highly recommend.

Extremely unprofessional. We could not pick our car by 7pm because our flight was delayed and the next day they were not helpful at all. They would not release the car or allow changes. They ended up yelling at us.

Great service, good price, nice guys running the company. I enjoyed this experience much more than the big corporate rental cars. The car was excellent and the owner was very straight with me. Highly recommend.

Wow, what an amazing spot to come rent cars from. These guys were very accommodating and very professional when we got our car from there. Overall great experience and will definitely be coming back. Thanks

Max & the team at Zoom are great. The customer service is top notch. I got a chip in my windshield and they made dealing with insurance easy. Shuttle service staff is super nice. 100% would recommend.

Zero customer service i called and asked for car sharing details , he just cuts me in between and was saying so unfriendly that we don’t have anything so harshly.. it sounds weird for customer service

Wish I could go lower than one. Experienced unprofessionalism and racism. “Shuttle driver” tossed our luggage out and tried picking a fight. Your parents and workplace should be embarrassed for you.

Great service, very accommodating. Pick up to and from the airport was easy and quick. Only about 5 mins from Calgary airport. Would definitely recommend, much cheaper than renting at the airport.

Zoom rent a car @Calgary airport provided an excellent service in February. We rented a car while driving got a chip in the wind shield, settled with credit card insurance promptly. Thanks Max

Excellent experience! Was very smooth and the staff was very very friendly. Had a shuttle from the airport which made our trip very efficient. Car was great as well. Thanks for your service.

I had a great time renting a car from Zoom. Very considerate customer service. When a difficult logistical issue came up for me, Max couldn't have been more helpful. Thank you Max and team!

We had a great experience with Zoom and will definitely be using them again! They had the best price, easy shuttle from the airport to get the car and the service was A+ - very nice people!

Don't even deserve 1 star. Calgary location is terrible. BEWARE SCAM. STOLE MY MONEY!!! Use Drive Force they know how to treat customers!! Hope this helps others not to lose money!!

Great customer service and great vehicles. We got upgraded from a civic to a crv no added fee. Max was wonderful, accommodating and great on multitasking. We need more like him

If you're looking for service and price, look no further! Max, the manager, went above and beyond to accommodate us. Top notch vehicles, and excellent service! Thankyou MAX!!

I managed to get a last minuite van at Calgary Stampede! It was a life saver, great for last minuite rentals, there is a shuttle to and from the airport as well!

Our family had a wonderful experience with them. Shuttle was prompt and service was incredible. Staff was super friendly and we would definitely recommend them.

Very thorough airport to car service. My car was exactly as advertised, and served my family’s needs well. I’m grateful for Zoom’s kind and friendly service!

This rental car company is the best. Easy to check out and they were accommodating when I was late. Very friendly people too.

Good experience, I had a brand new car staff was great and he gave me a great discount. I defently recommend this company.

Friendly staff with awesome rates. They were 100s of dollars cheaper than other options. The car was perfect. Thank you!

Hey, i got car from zoom rental calgary. I had an great experience and staff is very nice. Thanks...... …

So pleased by the good, helpful service! Car was clean and excellent, Max particularly kind and helpful!

Very good service everytime we came to calgary we rent car from these they are best in town

We rented a car to Banff from here, the process was smooth and the guy was helpful!

Rental car is so nice. Staffs are very nice. We had a great experience .