If I could give this place ZERO stars I would do it in a heart beat. First of all I called them and specifically asked “do you take trade ins” enthusiastically the man KJ said byrider does. He goes to say “just come in and we’ll get you situated” in my mind I’m going to discuss a trade in and get an idea of what options I may have. I own a 2013 Ford Fusion. Purchased it out-right never had payments and the car is in really good condition. I have traded vehicles in before and was very familiar to the process. Not only did I make it to my appointment early, it started very late. Kj belittled me and asked me on several occasions if my job was legitimate and where I worked. I told him several times the name of my job and tried to give him an address. Every attempt, he talked over me. When I looked for my job online I went straight to it. Even down to the last sentence I had with him, he questioned how legitimate I am. He was helping another woman purchase a car (congratulations to her) but instead of answering any questions I had KJ said “just give me what I need and I will figure it out myself” after he asked me for my bank statements I asked if he just wanted for “April” (the previous month) and he snottingly said “you don’t have may?” It is May 27th today. Of course I do not have my statement for May yet. He then apologized because he knew he was being very rude. This man handed me several papers telling me where to sign. And was still tending to his other customer. He was gone for 30 minutes to the point that my guest asked him if he will take the papers or what. Once he took the papers he came back and said “just figure out how you can get $1k and we can go from there” excuse me? How do I owe you 1k and you couldn’t even answer any question that I had for him. He wants to go back and forth and speak over me when I was trying to ask him how we went from “let’s talk about a trade in” to “see if you can get $1k”. It was a very disrespectful statement. Don’t like being this kind of person but the excited woman that was buying a vehicle while I was there was a beautiful Caucasian woman. I can’t image her experience with anything like mine. Here I am, a black woman that’s getting treated like a number. What makes him think I don’t have $1k? I have 2 jobs. 1 full time 40 hours a week, 1 part time working 20hrs a week. My birthday was yesterday… I have plenty of money. I came cash ready with a car to trade in, all the paperwork I needed, insurance documents… and I’m trying to help him find my LEGITIMATE job, offering my personal information and he cut off almost everything i tried to tell him. Be careful, he was also taking copies of my ID and didn’t tell me. He asked if the address was right and got up to make copies. Didn’t say a word. His excuse was that “he’s been doing this for a long time” well, this wasn’t the first time I’ve purchased a car either. There are salesman that women should look out for. KJ is one of them. I tried getting clarification about when can we discuss the trade in and he was cutting me off and talking over me AGAIN. He said “you need cash” but again, is this answering anything I came in for? After I asked him for my papers to leave, he told me to just “go”. As a woman that works hard and makes very good money, it’s disappointing. But even more disturbing that I am a black woman that didn’t get half the treatment I deserved. I called back up there to get corporates number and Kyle was not pleasant either. He didn’t want to give the number and saying “I guess” as if my concern wasn’t enough to complain about. My mother has purchased 3 cars from Byrider. I came in with money and a plan. He for some reason looked and me and decided I didn’t look legitimate, I didn’t have money, and that my questions were not valid. I hope somebody treats him the way he treated me today. Nobody deserves that. I am going to keep posting reviews until the owner stands on their 2 feet and address the bad experience I had. How can you comment to somebody a few hours ago but my concern is still here.

When I tell you I am overly pleased with Byrider, I mean it from the depth of my heart. Even though it took 4 weeks to get my new engine, it was well worth it. And their office representative in the service departmet Renae, they absolutely could not have a better person to keep the customers calm, informative, patient and secure from walking or jumping off the ledge. Thank you sooooooo very much Byrider. Renae, stand for the company she works for and she stands y'all for Byrider. I just cannot thank you enough for taking good care of my car and satisfying my transportational needs. Hats off to Byrider 6/28/2023 this is my second time surveying and I'm just as pleased this time around as before. This time it only took byrider a day to remedy my cooling system problem and thanks be to God it was under warranty and my out of pocket obligation was affordable. As always the desk representative Renae is courteous, pleasant, polite, professional and friendly. She makes having to come to byrider with a mechanical problem bearable. My car is coming close to being paid for and I just pay that nothing else goes wrong so thank you for keeping me afloat.

I've dealt with Byriider years ago and it was a mess....A hot mess. From sart to finish. From sales to service. Red flags every were., But because of my credit not being favorable at the time, when I got approved by them I looked over the obvious... As they knew most probably would. Literally after I gave them a down payment the BS started. Lies, unkempt promises and lemon cars. Now almost 20yrs later trying them again, but this time I'm very skeptical.With good reasons. Anyway, the sales man ( I forgot his name), made sure I knew the pros and cons of dealing with Byriider...before I gave him any money! I'm not go to lie, I was impressed. I appreciate his honesty..Still skeptical,but I made the deal. Now to each his/her own experience, But the real reason why I would highly recommend this business is the service department. Specifically, Renee. I had a few issues with my car and she's always been professional showing empathy. Although she's not the one actually working on my car she went above and beyond to get my car back to me in a timely manner. Thank you Renee!

I’ve had my car for a little over 2 yrs and have had issues with it since hour 40 of having it. It’s been in and out of the shop, jd Byrider has had my car at least twice and did not fix the issues actually wrong with it and also misdiagnosed my car once. My vehicle has been in the shop almost 1/2 the time I’ve had it. Car note and insurance is to be paid every month but not only did they close down the jd Byriders in my area but no other byriders within distance will accept my vehicle for repairs. This has been a totally horrible experience and I will NEVER purchase a vehicle or recommend ANYONE purchase a vehicle from this dealership. They don’t care about what they’re selling to their customers or providing quality repairs/service

I brought my car didn’t have it for 1 month and it’s been in & out of they service department (shop) everyday. Renee is pretty sweet and will help you but it seems like she’s just doing that cause that’s her job. Honestly I DO NOT recommend because they won’t allow you to trade your vehicle out although I haven’t had it long at all. I’ve been having issues with this car missing out on work because they have kept it in the shop for days. With no option for rental it’s not worth it I DO NOT RECOMMEND it’s like they set us up and they will fix it up enough to sell the vehicle. I can say they will do the best to sell you a car only because it’s a trap!!

Ty once again For a great purchase and doing all u guys do for the best deals and honesty. This is my second purchase with this location and I highly recommend it. Great service and honest pple. Update on my 2nd purchase from this place iv had this car about a month now and have nothing but issues after issues & rude customer service from the dealership part. I never missed a payment on the 4 year loan I just got out of with them nor ever had to use my warranty.. You would think being a immediate 2nd buyer they would do a little more to help me.

Truly enjoyed the car buying experience w/ Byrider. Everyone I met was nice and very professional, but Kyle made my DAY!!. He was thorough, attentive, and transparent. He made me feel completely comfortable and confident in understanding the entire process. He even switched it up and surprised me w/ haircut ( who can’t like a salesman that tends to his appearance ). Thank you Kyle Hurd, and if you’re looking for a car he’s definitely your guy

My boyfriend was in such a desperate situation and needed a car ASAP. We were initially worried because he couldn't put much money down and his credit wasn't the best. However, the staff at this location worked with him and did everything they could to get him driving that day! KJ and Dave spent 5 hours helping my boyfriend to get him the lowest down payment they could and he even got the specific car he wanted!!! We cannot thank you enough!!!!

Ms Rene helped me with my car… again. It’s been sitting at jd Byrider for a month now because I wasn’t financially ready to pay for the damage, but she assured that the parts would be ordered and placed into my car. She also mentioned that I wouldn’t have any fees for the car to sit there until I was ready. I came to pick it up a month later and it’s ready to go! Thank you Ms Rene for always helping me!

Don’t buy a vehicle from them. I’ve had my vehicle in the shop three separate times for the transmission. Each time my car has been in the shop, I’ve had to wait at least a month to get it back. They will not fully reimburse you for a rental and they still expect you to be on time with your car note payment without giving you any grace. If you can seek other options, please do.

2nd vehicle we have purchased at Byrider and haven't has any issues. Don't believe all bad reviews, most are because people don't pay their payments, and that's what starts issues. Yes higher interest rate but that's not Byrider fault in the end you made it where you have no choice but higher interest rate due to life. At least give them a try.

I had a visit with Mr. Khalil Jebari, excellent customer service! Great personality also lol! My experience was great. I would most definitely go back and also recommend people to try their luck with byrider. They are quick but also take the time to make sure everything is right and get you riding off in the vehicle of your choice!

Ms. Rena has been a blessing in disguise. Although I have to give kudos to the service team for fixing my car. Ms Rena went above and beyond to get it fixed and also was helpful with payment adjustments since my issue wasn't under my warranty. If she hasn't been told before she is an amazing woman, and service team rep !

When I tell you Ms. Renee in the the service department is everything!!!! This lady is simply amazing. She made me feel very welcome and assured me that everything was going to be fixed in a timely manner and she was correct!!!! I love it here! Oh she also saved me a lot of $$$ Thank you so much Ms.Renee …

My car was in for service for the transmission, and the service was excellent! Renee checked the car in and was very responsive about my car when I called her about it She quoted me a price, but found out that Ford had a service recall and I had my car serviced by a Ford dealership to be covered by a Ford recall.

I just want to say Mrs.Rena is one of the main reasons why I still deal With Byrider. Her ability to help and kindness is something I truly appreciate. The help and how knowledgeable she is. Thank you for been a blessing to us the customers of this dealer. Your work makes a remarkable difference.God bless you

They are pretty quick with getting your car in and Rene at the service desk is always so pleasant and reassuring and she answers the phone all the time. She is awesome. Just feel like this car shouldn’t be giving me this many problems when I just go it. The service department can get you right in!!!

KJ was the best!! Thank you so much for taking the time with my family and making us feel like part of yours!!! We walked in feeling so defeated not sure if we’d even be walking away with a car and if so nothing decent… BUT KJ worked with is and we walked out with this beauty!!! Thanks again!!!

Kyle is the absolute best! Hes so sweet. He did everything he could to accommodate me. He even brought out a chair with wheels because I don't have a wheelchair right now,, he's accommodating and sweet and made my family very happy! Thanks again Kyle and byryder!!(: ❤️❤️ …

The Best JD Byrider Service Department in the state.!!!! They took really good care of me!!! The front desk ladies are the best! I won't go anywhere else. .. 1st time there.. I also don't want to leave out the service men that worked on the vehicle. They were excellent as well.!!

Staff was very helpful the moment walked in the door. Kyle assisted through the entire process. Didn't push to purchase a car I couldn't afford. Only showed me ones that fit in the payment I wanted to make. I was approved even though I honestly didn't think I would get approved.

Mrs renae in service department I lover she so helpful informational. Also understanding she’s always there welcoming with a smile and a warm conversation. I really appreciate her helping me get my car fixed in a timely manner and helping me also understanding my warranty.

I can't say enough. These people are kind, caring professionals, and when they say I will do everything I can to get you approved, they mean it!! I am reestablishing credit and they are wonderful. I highly recommend them. They will work their buttons off for yoi.

Kyle was fantastic! I couldn’t purchase a vehicle the first time I came in, but Kyle kept in touch with me to see how I was doing and I’d I was rwsdy to purchase a vehicle. When I was ready, he was kind, knowledgeable and made this experience great for me!

Kyle was amazing! From the moment I called with questions, he was on top of it! He and Andrew had amazing customer service and did not disappoint. I told Kyle what I wanted and he made the impossible happen. Thank you so much Kyle for working with me!!

Bought my car in October with the service plan!! Had to bring it in for some work, and it was not only done same day, but everyone was AMAZING!!! Rena at the service and Katie behind the scenes are both great!! They will definitely take care of you!!

Shout out to this location. My truck needed heavy line service. The ladies in the service department were always honest, upfront, and nice. Renee and Katie you two are amazing and I thank you and your service team for getting me back on the road.

Absolutely great service I have to say, with all the burdens of my car. Through my frustration and weary patience. They were patient, negotiable, and liable. My list of items fixed, and fortunately haven’t needed to come back since. Lol

I walked in with little to no hope of walking out with a new vehicle because my credit sucks. But with the help of Kj I walked out with a smile on my face in a 2016 dodge journey with low miles and reasonable payments 10/10 I recommend

It like your family an old friend an great service , they right for you..I tell person that you put your trust in other mechanical well why not the people you get your car from....real love Byrider people being apart of my life yrs....

I want to give a BIG! SHOUTOUT TO KJ!! HE GOT ME OUT THE DOOR WITH A CAR I LITERALLY NEEDED ONE TO GO THE NEXT LEVEL AT MY JOB WHICH IS SUPERVISOR I AM VERY THANKFUL FOR HIS HOSPITALITY I LOVE JD BYRIDER! AND I LOVE YOU KJ!!!

Renee is the best !! She listened to my concerns , made sure I was able to get the best price possible on my parts & made sure someone went on a test drive with me to make sure my problem was solved !!! I appreciate her !!

Andrew took great care of me and worked with me on what I could trade my 1999 model car for and I got a newer car I highly recommend coming to BYRIDER you will definitely be able to get a great car there thank you

Khalil really pulled through for us and did the impossible and got us into another vehicle after an unfortunate accident in our last vehicle that we didn't even have a year. Thank you Khalil your the real MVP

The process was very clear. They explained everything in detail, and where I could understand my contract agreement and payments. My warranty coverage is great. Drew answered all my questions and concerns.

I definitely recommend Kj really helpful he made sure I was satisfied with everything and he promised me I was going to walked out with a car and that’s what he did. Thanks again KJ you really made my day

Kyle is amazing!! He was super upfront and honest during the whole process and got me in the perfect car for me! If you need someone who is attentive and will get you approved, Kyle is the absolute best!

Everything want great great staff nice group of guys!!! Great service, customer service was amazing!!! Service center person is so good with explaining what was done and Katie and her guys are fast !!!

Awesome, professional. Quick. Reasonable prices, Selective choice's. My appointment was at 10am I was financed test drove 3 different vehicles, made my choice and on the road by 2:30p. See Kyle Hurd..

I had prompt service done by J.D.Byrider qualified mechanics. I was satisfied with how quickly they were able to identify the problem. I intend to take my car back to have it worked on next month.

ByRyder did me so Great and Fantastic today!! I had help from KJ and he did a superb job!! I love my New Escape❤️❤️❤️!! Thank you and To GOD BE ALL THE GLORY … …

Mrs Renee, went above and beyond she had left for the day . I was held up in traffic getting to pick up my car , she came back to the shop so I could get my car. Outstanding customer service!!

Great buying experience. I had less than great credit and not much of down payment and they were able to get me into a nice vehicle. They went above and beyond. I would highly recommend them.

KJ and his team were BEYOND helpful.. I was a walk in and I got attended to very quickly. KJ got me in something quick and efficient. I definitely recommend KJ for all your car buying needs.

Very satisfied with this place got me a decent vehicle w horrible credit I mean BAD… and they worked hard to get me in one recommended going here if you have bad credit they will work w you

Love Renae she gave me the best deal on fixing my car and the mechanics are awesome and definitely know what they are doing. I recommend jdbyrider to everyone. So so happy with this team.

I love Renee there! She is the best person to work with the customers. How ever this last experience my car was gone for a whole business day before it was ready. 8am to 8am the next day.

Kyle was awesome to work with! Very patient and knowledgeable. JD was willing to work with me to get me in a car that I can afford, with little stress. Overall, a very good experience.

Kyle made this experience feel easy as possible, and no stress at all. Left with a Kia Sorento I am absolutely happy with. Great experience here, thanks Kyle for your hard work man.

Kyle I want to thank you for all the hard work you have done. I also would like to add that he is very respectful and polite and he was able to help us get into a great car

Great Service I dropped my vehicle off before my appointment they got me in and took care of my vehicle. Renee is great she always is friendly and explains everything well!

They were amazing to work with, got me into the vehicle I wanted, and thoroughly explained everything too!! Love Kyle!! He’s amazing! Great customer service experience!!

Renea and team are the absolute best!!! When you’re feeling frustrated and life is in an uproar, they make it quick and simple to get you back on the road. Thank you!

Drew was Awesome!!! I have went everywhere trying to get approved and Drew worked his hardest to get me Approved and he did!!!! Thank you!!!!!!! Definitely recommend

Kyle got us approve he was very understanding and he worked very hard if your looking for a car I recommend you ask for Kyle good customer service good sales rep

Very nice experience. Ms. Renee was very enthusiastic and knowledgeable in helping me, she explained everything well and made sure I was aware of the process.

I was in doubt prior to arriving and I’m very thankful for Andrew assisting me along the way. I ended up leaving with an SUV that I love. Thank you again!

I love miss Katie and Renee they always have the best attitude and best solutions for me even when I’m upset they give me the best advice I love you guys

Rena McClinton was so helpful through this whole process, all the way to the end. Also Katie was great too thanks to the both of you for all your help!!!

Had my car towed in after they had closed and had it ready the very next day!! The communication was excellent and kept me up to date with everything!!

Drew was awesome, he’s very professional, and works very hard to get you the best deals, he made my first time leasing a car an amazing experience!

Kyle Hurd was very professional and precise. He listen to me. Took all my information helped me choose what felt right for me.. Overall I'm happy

My experience at Byriders was phenomenal.The customer service is great and they were very helpful, very patient and understanding. Thank you!!!

They gave me excellent customer service experience and answered all my questions without giving me the run around. I really appreciate the team

They took care of me, were so thorough with excellent communication! I've never had a better experience getting my vehicle serviced anywhere.

Kyle and Matt went to backs for me and got me in something that I wanted. Both were very patient and polite. Go check them out don't walk run

Rena was AMAZING! Brought my Jeep in to get serviced, was late to my appointment and she still made sure to get me helped in a timely manner.

Renee’s customer service is impeccable. The work done on my Chevy Equinox was even better. I feel safer on the roads. Khalil is awesome

Kyle Hurd was so awesome. He really went above and beyond and was a major help. I’m really happy with my new vehicle. Thank You!!!!!!

All the sale reps where very helpful and treated my and my spouse with respect. Would definitely recommend going there to buy again.

Great customer service great work Katie I really appreciate you. You work with me and get the job done. Thank you so much.❤️❤️❤️

I have been part of JR By rider family for over 15 years. Never had a bad experience with them. They always do a great job!!!

I had a positive experience. Drew was really attentive and listened to my needs. I would recommend Byrider to anyone.

This was a very long process but it was all worth it KJ and Dave worked very hard to get me the best price possible.

I'm definitely satisfied each time they give u a second chance in something nice I'm definitely team byriders …

Rene was really good while working with me. She has giving me the best customer service and I am grateful thank you

Kj took care of my family and I. He did everything he could to get me into a good reliable vehicle that same day.

I love JDbyrider , they’re very helpful & they helped me get a car! I worked with Andrew he helped me out a lot!

Worked with Kj he was awesome I’m very pleased with my vehicle!! Thanks to byrider I’m back rolling …

Katie was kind and courteous. I really enjoyed speaking with her as well as the other staff. Thanks Guys.

Nice Car at a good price! Took a little longer than I anticipated to drive away but overall good place!!

Great I recommend, ya family and friends ,,just give them a try ,you won't regret it …

KJ was an amazing salesmen and had lots of jokes to make the few hours i was here fly right on by

Easy buying process. This place is great for anyone who wants a good car or truck with warranty

Renee is real nice and pleasant and they fixed my car and I'm well pleased …

I really do appreciate K.J. He’s one hell of a salesman and a really respectful good guy

Very professional and fast.I recommend everyone that’s looking for a vehicle to visit

Renee is always professional and knowledgeable. She is a great asset to your company.

KJ is awesome very thorough helpful and efficient. Byrider on Shadeland is great!!!

Don’t ever get a car from here they are very unprofessional and half fix your car

They are always fantastic on getting us fixed and out of the shop.. We love Renee

Was very much satisfied with the friendliness and overall great customer service

Great customer service! Easy financing! They put in a great car thanks Byrider!

Great customer service. Drew was very helpful. Highly recommend this location.

Very pleased with the service done on my vehicle definitely a 5star rating

Amazing service! Very understanding and they were quicker than expected!

Kyle was extra helpful and got me In a vehicle really quick.

I love them they make it work without giving up …

Awesome team helped me get into my dream car

This is my third car and I love jdbyrider