Tried to order a cake company showed me an AI picture of a cake and said that this is what they made when I asked them if that's the real thing they showed me a comparison of the real thing it looked nothing like it and I talked to someone named Kevin was quite rude and had really poor customer service skills. More

Hi there my delivery hasn’t arrived to my address and he didn’t even said sorry and my birthday party ended me and my dad is not happy and the driver hasn’t said sorry because I haven’t received my phone and he hasn’t knocked at my door he said he called me 8 time but he hasn’t

Went to a friends Daughters birthday party, however it became a disaster after everyone tried the first slice, then he told me he bought it from cakes and bakes, told him he should get a refund. Would Not buy from here after yesterday, and wouldn’t recommend either.

Honestly the worst cake I have ever tasted in my life, it’s my birthday and not one slice of cake has been eaten. The cost was over 110 pounds. They told my wife they would replace it but didn’t. Really upset my wife and she couldn’t shake it off all evening.

Ordered a red velvet cake pretty much last minute. I was able to collect it within 2 hours of my phone call. Service was quick and straight forward. I didn't know what to expect as they had some negative reviews at the time I ordered, but I

Do NOT order from them! My birthday evening was ruined because of this company. My bf ordered some cake slices for delivery between 6-10pm meaning I couldn’t go out until they arrived. I waited all evening and no one showed up. The delivery

Placed an order for next day morning delivery for £12 extra with the slot 10am - 3pm. The time slot passed and I hadn’t received my order, proceeded to call the delivering branch and calls went to voicemail 4x before I could get a call back

I don’t know whether to laugh or cry. Should I laugh at myself for not being my usual vigilant self who always checks every company’s Trustpilot reviews (primarily the negative ones to see how recent they’ve been made). Yet due to it being

The cake was good in taste. Delivery driver didn’t deliver to our house, my husband had to a different street to someone else’s house. The strawberry’s started rotting and were moldy in 3 days. The frosting or something more like a glaze

just wanted to thank you again for everything you did tonight for my daughter party And want to thank your staff too!! Everything was absolutely perfect, cakes were amazing, I could not have asked for a better night and just want you and

0 stars. Massive scam. Cake for my daughters birthday party was to be delivered by 10 PM last night. Was told it was on its way And then no answer to either my calls or emails. Called this morning several times to no response. Received a

I ordered cake for same day delivery and was told they can do it and will arrive by 8pm. At 7:57pm I messaged them in WhatsApp to get eta, no response, I emailed them, no response. At 8:09pm they said on their way. 9pm no cake, 10pm all

I am extremely disappointed with Cakes and Bakes. My cousin's 3-year-old son's birthday party was ruined because they failed to deliver the cake on time. We had paid extra for early delivery and they promised it would arrive by 6:00 pm.

Thank you so much Sandhya, for making my sons birthday truly a special one. We ordered 2cakes from cakes and bakes.. 1 was fondant and the other was butter cream. Both cakes were an awesome hit within kids as well as the adults. No one

A member of our family ordered an online cake upon our recommendation from our experience with the Barkingside branch. The order could not be picked up from the Barkingside branch but from Ilford. Turns out that this Romford branch has

Terrible company, they don't respect the delivery slot you pay for! No delivery updates provided, answer the phone after you call 10 times. Such a disappointment! Don't waste your money on them! Horrendous customer service also!

I went to a birthday party yesterday and the cake was ordered from cake and bakes. The cake was guaranteed to be delivered at 20:00 and cake never arrived. Spoiled the party. Never take a order of you can’t deliver.

My cake emergency started at 7:30 on Sunday morning. My husband casually asked for a birthday cake for a family member that afternoon. After a couple of cups of coffee I remembered I'd used Cakes & Bakes for a

Ordered a Fruit Toppings Cake for birthday. Seems the cake was made using hydrogenated vegetable oil instead of butter and was of poor quality and taste. Even the birthday message text wasn't aligned properly.

Despicable service, lied about delivery times therefore have broke a sales agreement/contract, promised to call back but never did. We will not hesitate to take legal action if this is not resolved

Such a lie! I bought the cake though Too Good To Go, and they claimed £50 worth of cakes for £16. However, they provided only one plain vanilla cake, almost expired, and not even worth £15. More

Expensive cake that looked nothing like the picture (far less fruit and far more feeble) and then went moldy in the fridge in less than 3 days. Contacted the company but no response. Avoid.

Great looking new ranges of cakes, customer service team always happy and ready to help and exceptional quality in customised celebration cakes. Definitely would recommend!

The cake was really bad and it really become so worst within no time fruits on the top got damaged I don’t what kind of sponge they are using really very hard sponge More

Ordered a cake to be made for a birthday, looked nothing like the Picture we provided, Then they told us to come back again after making excuses. when cutting into the

Very disgusting customer service and really disappointing cake ruin my daughters bday please dont waste your money by placing an order with them

Customer service very worst they are not giving proper information…they didn’t even know the price I dnt know why they are working

Abdul has been very helpful and provided excellent customer service. Will defiantly recommend this place.

Amazing quality of the cakes and the service is too good, I would like to recommend to all my friends.

Positives: Cake arrived on time And the fruit was fresh and the cake flavour were okay

I ordered a cake for my birthday the cake was nice and delivered at time .

Great service ,tasty cakes and friendly staff with clean hygienic shop

Good customer services and nice taste
Food: 5…
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Really good service!! Thank you so much . I recommend it