I provided all information necessary to use your so call express services. I spoke with several personnel that I repeating gave the same information over and over again and provided very timely feedback. I still had to wait nearly three hours, even after arriving easier. I was force to miss a meeting that cost me money and time.

We had a really great experience! We brought in 2 cars to get appraised and we had our quotes within the hour! We didn't expect to buy a car that day, but we managed to find exactly what we were looking for with a great price tag. Darius helped us out so much and honestly, was fantastic. His customer service is way above par.

My experience was AMAZING!! I'm 52 and NEVER have had a car payment, been blessed. But when I needed to purchase a vehicle, Trent from Orange Park/Jacksonville was extremely professional and kind and really took his time with me!! I bought the first one that he showed me! Very easy to do and I enjoyed my experience!

The process was smooth and and everyone was great. But one little thing bothered me. Your detailing service was horrible. After purchasing vehicle and arriving to home I realized how filthy the car was. Under seats, windows, and wheels were so dirty. Especially the wheels (gunk was caked on)

I received a very fair offer online, went in to the Blanding office, a nice gentleman checked out my car, turned in the paperwork, and I had a check in my hand for the full amount. The whole process took about an hour. Everyone there was super friendly and helpful. I highly recommend Carmax!

Purchased my first vehicle from here when I went to get my oil change and tire rotation I was told that was tires were severely dry rotted and about 6 years old. Carmax did resolve the issue swiftly. I would recommend a car check before purchasing any vehicle from them.

I don't remember his name but he was patient since after ordering my car I ended up in the hospital again. I purchased a 2023 HRV-LX and very happy with it. It has the fuel economy I wanted but a little kick in the engine when I need to merge. Easy to drive and park.

Chris, Daniel, Janae (Manager) and Mark (Manager) were all fantastic!!!! After a trying week, they really made my car buying experience easy! I appreciate them all for taking the time to work with me and getting the car that best suites my family! Thanks again team!

I was given a quote for the sale of my car online. It was a good amount, and was given 7 days to decide if I wanted to accept their offer. I brought it in and was given and even higher amount in person! The process was fast and the payout was the sane day. …

The online quote was exactly what I received for selling my car. It was a very easy process and took a lot les time than I expected. This is the second car I have sold to CarMax and I will use them again if the need ever arises. I am a very happy customer!

After looking at available inventory online, I came in with several cars in mind. The staff at CarMax were friendly and professional and gave me plenty of time to test drive all of my choices. I didn't feel rushed at all. I came home with a car I love.

I described the vehicle online and got a quote. After I arrived at the dealership we were kindly greater and walked through the process. After appraising my vehicle in person they gave me the extra figure that was quoted on line. Awesome experience

AMAZING SERVICE!! My wife and I purchased a car from this branch (our 2nd from carmax) and despite an initial hiccup, Margaret and the service team went truly above and beyond to resolve our issue. Wonderful experience and would highly recommend!

My experience with carmax and the sales associate that handled my paperwork to purchase my F150XL was very polite and professional. I will definitely do more business with carmax in the future. Five stars well deserved. Donnie & Angila Bryant

I was looking for a new car and looking to get rid of my old Nissan. I sent my fiancé in looking for me and Arias was such a huge help. My fiancé and I went in on a Sunday afternoon and found the perfect car. They accepted my car as a trade

I thought this would be a great experience however, it has turned into a nightmare. I purchased my vehicle late January 2023 from this location. I drove this vehicle back to Georgia with the hopes that this would be a long-term vehicle that

CarMax and DJ are doing their thang! I had the most amazing experience buying my car last Sunday. I sat all day at Kia of Orange Park and it was exhausting. They tried to get me into something I did not want. I drove down the road to CarMax

Wish all dealerships were like this. Did all the financing and approval online so I knew exactly what I will be paying before I even walked into the store. Once in store I check out the vehicle and made an appointment to come back later to

Mr Hugh was attentive,professional,knowledgeable,and kept me updated along the way,and I was in out like he said 30 minutes but was out 28 minutes I beleive..Easy process shipping car from Va. to Jax fl.Had lil issue with paper work on my

I was so pleasantly surprised with my car buying experience. This was my first time buying a car by myself. I had an idea of what I wanted but didn't know what I didn't know. I didn't know the right questions to ask or what I should focus

Hugh Laughlin took OUTSTANDING care of us from the moment we walked in the door to completing our purchase! We were greeted by everyone and TRULY felt welcomed! EVERYTHING from start to finish was PERFECT! The timing of the auto purchase

We came in here last night to sell my previous vehicle and ended up trading it in for a beautiful new Santa Fe!! The process was quick and painless and our salesman, Andrew was the absolute best! Even the process of signing paperwork was

Best car shopping experience ever . We tried to go through Nissan of Orange Park to acquire a new car, after a very frustrating attempt, we decided to give CarMax a chance and we couldn’t be happier. Thank you Parker Smith for making the

The salesman Mr D.J. is awesome he works very well trying to assist and make custom happy. We're in a deficiency and a pandemic prices of sky high for everything minimum wages are at its lowest but as far as living to supply yourself and

Went in the man up front ask me what I was here for I said look at at else he walked to the door told me they on the side by the charging port there was two other car sale men at the desk sitting there nobody ask if you need any help we

Purchased my van a little over a year ago. I’ve called their service dept at least 10 times trying to schedule an appt for a transmission issue. They haven’t answered the phone one time. Paid an insane amount for warranty and can’t even

Make sure you take a picture of the mileage before you pull off the lot. God forbid u buy a car with cash decide you need somthing bigger try to return it within your 30 days not happening. They make one excuse after another to not help

I received an online estimate from one location, but ended up going to another site to turn in the vehicle. Once they looked at the vehicle I had to come back with the title, keys, and registration, as I did not have those on me at the

My experience was not good at all. I walked into Carmax with high hopes of getting into a new vehicle. Salesman Michael made me feel defeated before i even got started. He told me multiple times that they would more than likely not be

Do not trust these people. My daughter bought a Subaru in August here and for months oil was leaking, we took it back multiple times to get it fixed and they never fixed it, oil still leaking all over brand new driveway! Finally they

I really enjoyed working with my African American salesman Michael. He was very friendly and thorough in doing his job. I believe that I found the truck of my dreams. I would definitely recommend other customers to buy from Car Max...

After hearing CarMax brag about their rigorous inspections, I asked for a car to be shipped to a nearby store. I waited 5 days. I was prepared to buy it until looking at the tires. The edges of the front tires were bald and the tires

Three years ago I wrote this review - Great place to buy a car. The most enjoyable stress free process I have ever experienced. No heavy handed sells tactics, very friendly, and courteous. They are also very knowledgable. The sales

Selling my car to Carmax was so easy! No pressure from anyone. I received an amount I was very comfortable with and the associates I engaged with were friendly, helpful, efficient and knowledgeable. When I came back to complete the

Our salesman Parker was very knowledgeable. He was very helpful and expedited the closing on the purchase of our 2019 Nissan Rogue on August 10th, eventhough he was off that day when we visited the dealership to finalize the sale.

Not only were they willing to buy my totaled (but driveable) vehicle with a more-than-fair offer unattached to the purchase of one of their vehicles, but they happened to have a vehicle we were happy to buy as a replacement. The

Great dealing with these guys. The manager was super nice just as was our sales representative. The price was a good one and the overall we are very happy with everything. CarMax does a good job being COVID safe as well.

Easy process dealing with Carmax. Paperwork is simple. The ONLY concern I have/had is that the staff is not familiar with the intricacies of how different makes of vehicles and work. But they are easy to work with.

The process of selling my car to Carmax was smooth from start to finish. It took about 45 minutes for my car to be inspected, hand over the title, and receive my check. I am totally satisfied with the transaction.

Fair, quick, friendly, and efficient! Got an online estimate for my car. Make sure you take your driver's license and title. Once you arrive, you'll park in near their front door. Walk inside and head to a

Sold a car and purchased a car here. Very good experience. Much better than any dealership, no haggle or issues at all. was treated well. Smooth transactions start to finish, would highly recommend.

Hugh was absolutely wonderful. Made it easy with no hard pressure sales tactics. Made the whole experience a true pleasure and I even got a yellow bow on it when I picked it up

Our sale persons was polite and respectful. We did our test drive and out the door with a new car in about an hour. Fourth car bought with CarMax no hassle and very easy.

Amazing staff, very easy and non-stressful environment. I would like it if they accepted credit cards as down payment like other car dealerships support.

Derric for the Jacksonville location was amazing. He was super helpful and jumped through hoops to get the car I wanted. He deserves a raise …

Awesome people at CarMax and I got a very fair deal. I worked mostly with Fred who was amazing but everyone was awesome. Very happy.

I purchased a lightly used vehicle and traded my "old" car using the appraisal I had received from another CarMax location.

Lied to about the car’s status and only updated after I, not them, called asking why my transfer was taking so long.

Repeat Customer. THIS IS OUR 9TH TRANSACTION WITH CARMAX :) No BS !!! Clear FAIR and upfront pricing!

My experience was quick and easy. The Business Office was so helpful and friendly for my appointment.