What a nightmare. I do not usually post reviews, but my experience here has been so poor I felt that obligated to. Last Tuesday 11/8 I purchased 2 identical sectionals, I was told that they had one of them in stock currently at there warehouse and it could be there in 2 days, the other one would be roughly 10 business days out because it was coming directly from the manufacturer. Totally understandable. I told Viktor the sales person that I wouldn't be able to pick up the first sectional until Sunday, 5 days later. He said, no problem, it will be here. Fast forward to Sunday, after renting a Uhaul and hauling my old couches to the dump, the first sectional had not showed up yet, but it was sitting at their warehouse in Vancouver. I told them that wasn't too big of a deal and that I had rented a Uhaul for the day, so I could just go pick it up there. He told me that the warehouse was at the owners house and he didn't want customers going there. I said no problem, just send someone after it and I can pick it up from the location on airport way. He told me that he couldn't get a hold of the owner and that I should just wait until Wednesday when the other sectional was going to show up from the manufacturer. I told him that didn't work for me as my house was now lacking places to sit. Since I was getting nowhere with him I suggested that in order to make it right that they could just deliver the first sectional free of charge Monday. He told me "Buddy, you know you got a good deal on these sectionals, so I can't do that." It has nothing to do with what deal I got on the sectionals, $12.50 off advertised price.. but customer service, which is beyond non existent. I should have known based on their yelp reviews not to do business with them. It is now Monday, Viktor allegedly still can't get a hold of the owner and my first sectional still is not there, although I've already paid for it in full. He was nice enough to suggest that I just wait until Wednesday again when the other sectional is supposed to show up. Good riddance.

unfortunately we did not have the same experience with Cascade Home Decor. We have already 15 days waiting for a response from some serious and responsible person of that company but it has not happened. We bought a dining set at normal price. we do not buy second or third products. when receiving the dining room game and taking it out of its boxes we went through moments of anger because 5 of the 6 chairs arrived with defects and scratches. the table with defects in the pattern of the drawing. at the time the delivery company was informed that we were not in agreement with the status of those products and we left it in writing on the invoice. The next day we contacted Cascade Home Decor to inform them of the situation. A week passed without any concrete response to the change of the product, they only said that we had to pay the delivery again to replace the chairs and table. This seemed unfair to us since the error was theirs and we did not have to pay for the delivery again. It turns out that they’re plan was for the 7 days to pass to claim that after 7 days there was no right to claim as the invoice says. this is the date that we have not received a response from our situation, so we had to go to the bank trying to cancel the payment, it was the only solution we got since they have not expressed any intention to solve our problem. fortunately we have photos of the poor quality of your product and emails in which from the first moment we inform them of the situation.

We had a horrible experience. We went in to look at recliners and ordered one. The salesman we had talked so much about himself and life he never gave us the invoice nor their return policy, which they say they tell everyone. When I called to find out when our order would be in was told now won’t be in for another month. This is after told the item would be in within a month latest 6 weeks. It is now going to be 5 months, not until May that’s 5 months. We have asked first to exchange for one in store and we’re told by a saleman that would be fine. We went into the store that day found one, but nobody to assist us so we left and went somewhere else. We call to get a refund as it’s going to be 5 months of them having our money. The staff is incredibly rude talk over you, won’t listen and told my husband to get a lawyer before he even said anything. I am now with out my money and my recliner. DO NOT GO TO THIS PLACE. SAVE YOUR MONEY AND SELF FROM BEING RIPPED OFF.

TERRIBLE PLACE. Horrible customer service. Bought a couch, was told 2 weeks for it to arrive. A month later and still no couch and being told another 2-3 weeks for it to arrive. Originally talked to Casey and he said he would talk to the owner/manager to see how we could fix the problem at hand and all the miscommunication. Didn’t hear back until we called again and still an unsure answer. Seems like no one communicates around there- got a call from Nick who was extremely rude on the phone and told me to stop talking and wouldn’t listen when I tried to explain the situation to him. Told me that maybe if I wrote down the name of person we talked to we would remember it. Still don’t know what our options are. Can we get a refund? Don’t know. Do we pay a restocking fee? Don’t know. Can we exchange for a different couch? STILL DONT KNOW. DONT DO BUSINESS HERE.

We bought a bunk bed and a trundle. They had to have the trundle shipped. A month goes by and we call to ask about the status of the trundle. They couldn’t give us info because it was a Saturday and told us they would call and give us infor on Monday. Another month goes by, still no status so again, we call. No status. We ask for a refund, and then all of a sudden a day or 2 goes by and they magically have our trundle. We are working and we were waiting u til the weekend to pick it up, they start telling us they are going to charge us for a storage fee… uh haha you waited a couple months to give us a trundle or any info on our trundle and now you are going to charge us more for it. Good lord just go to a different furniture store and don’t waste your time.

I had a great experience purchasing furniture for my home at Cascade Home Decor. Me and my wife walked in without an appointment, staff went above and beyond to make sure that they have the furniture that we'd looking for. Special thanks to Viktor and Casey they were more than happy to show us the available stock. That team was very helpful from the quick response to ours inquiry all the way to deliver and installation, also our furniture was clean and protected during transportation. Shopping, delivery, and installation was super smooth. I highly recommend Cascade Home Decor to relative and friends, the team is so careful, responsible and professional.

My wife and I have been shopping for counter height chairs for a while when we stopped in to look at Cascade Home Decor. We didn't see anything that met our needs, but then Casey introduced himself and asked us what we were looking for. Unlike so many stores before him, he actually listened, got on the computer, and searched until he found exactly what we wanted. They only come in set of two, but you need three, no problem! I will just split the second box with you. He was that good. Highly recommend Cascade and can't thank Casey enough for his great service and help!

Wide/vast selection, excellent shopping experience, customer service was 100% on point. I found what I was looking for on my first visit. I purchased an item already in stock, with the promise that it would be delivered into my apartment within 24 hours. Promise confirmed. Delivered with ease and professionalism directly into where the furniture sits now. Cascade Home Decor has earned my business and my trust both, I would recommend my best friends and family.

Jude was the greatest! He went way above and beyond what was expected. I had so many things I needed in a recliner because of my health, that anyone else would have thrown up their hands and quit. Not Jude. He never made me feel bad and stuck with me through it all. And was cheerful throughout. I'm taking my time and narrowing down my choices and he's still being so helpful and kind. Couldn't ask for anything more. I'm so impressed with him!

I can't recommend this furniture store enough!!! We checked out a couple of other places, and no one was as friendly and attentive as Casey. He was super patient and answered all the questions we had. He even let us look through his catalogs to make sure we found something we liked. I felt the prices were also good compared to other furniture stores. Will definitely be coming back if I need something else for our home.

Good selection, fair pricing. Greatly appreciated Casey's knowledge of products, and no pressure sales style. I would shop here again, and ask for Casey. One sidebar, the guys who loaded my sofas into our box truck ( which has a lift gate) drug the furniture which marred the bottom of the feet- and had to be felted before placed upon my new floors) A little more care would have been appreciated.

I can’t say enough good about this company! Mainly Jude! I was stressing out beyond belief about finding a couch in stock that wouldn’t take months to get. Jude helped us and made the entire sales process so easy and smooth. We absolutely love our couch and plan on coming back in the future for anything else we purchase. We even sent family to see Jude too! Thank you again!!

Great place to buy your new furniture. Tons of furniture in the show room and a nearly unlimited selection to special order in just a few weeks. The sales guys are very helpful and still low pressure. They want to help you rather than force you. Don't forget to check out the clearance center before you leave. They even have a recliner big enough for Big Foot.

Shoutout to Viktor! He was very helpful, attentive to what I was looking for, and willing to demonstrate the quality/sturdiness of the furniture - I will definitely be back in here for any of my furniture needs. Sidenote: Viktor was alongside us when we needed him and gave us space when it was needed - far from invasive and pushy, a truly genuine person

Good place, especially Viktor, honest man, pays attention to details and follows up if there is any questions or issues with the delivery company. I bought two beds, a dining table and 6 chairs; Viktor was the salesman. Strongly recommend him based on my experience. I would definitely start with him when I do my shopping when I need to buy furniture. .

Bought a dining room set from them today. They worked late (8 pm) just to get it delivered today as they promised. Viktor was very clean about his work, courteous and friendly. Quickly put our set together and were very friendly. Thank you for the wonderful service and the beautiful piece of furniture.

One of the Best Experiences at buying a Major Item in my life. We ussualy by Used Furniture. But we cant say enough about the experience here we cam in with a budget and had shopped other stores and we got more For our money Thanks Jude you are the man and Delivery was Great.

NO ONE WAS WEARING A MASK. Walked in and no employees were there to help me, obviously bad customer service. No employees were wearing masks nor were the customers, so I truly question the sanitation within the store itself. Do not come here if you value your own safety.

Jude set us up and was relentless in making it work for us. I'm a very happy owner of an Ashley sectional. No pressure in purchase. Great staff. Great selection. Great customer service. A+++++++ experience. I'll be back for our next furniture purchase. Thanks Jude!

As soon as we arrived Jude was there to greet us and show us around the store. He helped us find the perfect piece of furniture. It was a fun and easy buying experience. We would recommend Cascade Home Decor and Jude to anyone looking to make a furniture purchase.

Went in and was really surprised by the customer service and knowledge of the team. Ended up purchasing a perfect couch for my apartment with the help of Dave. Have now recommended him and this store to friends and family. Quality furniture and reasonable prices.

We had an amazing experience here! Go see Jude, you won't be disappointed. AND he price shops for you! We took our time, didn't feel pressured, and Jude have us honest answers to our questions. We'll be coming back for our dining table set for sure!

Viktor took the time to listen to us and show us our options. When we picked what we wanted he really went out of his way to help us. He even personally helped us carry the couch and love seat to the truck. Thx for a great transaction!!!. Ronan

Went furniture shopping, this place was our first and only stop… no need to go anywhere else. Great customer service, Casey was very helpful and gave us awesome deals. Very friendly. Will most definitely come back again for future purchases!

Cascade Home Decor is a nice furniture store. We had a had a great experience and was very impressed with the quality of furniture they carried. We have a modern farmhouse style decor home and this goes great with our decoration. The table

Was sold a broken table and chairs for $600. I kept the chairs. I had to move myself. Waited 2 weeks for new table. Only for me to take the heavy table back to them. Then I get a new table to home open it and find out this table is broken

A great store with friendly and polite staff. Very large selection of furniture with many different styles, color choices, decor, and all within your budget. Huge showroom includes furniture for your entire house. Mattresses, dining room,

Let you shop around without following you around or trying to make sales. Lots of selection, and they have most of their items already in stock. Got our couch the very next day. Super happy with our sectional and the service we received!

Bought new living room furniture. Found just what I wanted at the right price. Got my couch within a week. Plan on buying new bedroom furniture next. Go check them out. Have a very good selection. Plus Casey the manager is most helpful.

We bought a new table from Jude he was the best. And honestly he is the reason we bought from them he was just so nice and helpful. Well that and they have fantastic products and prices. We will definitely be buying from them again.

This is the most wonderful carpet store this is our 3rd time here last carpet has lasted just over 20 yrs. Honest , knowledgeable folks and friendly. I wouldn’t purchase anywhere else thanks for being there for us. No pics yet.

Found just what I was looking for! They had a great selection. Was pleased to find a unique and comfortable recliner. Viktor was very friendly and helpful and worked with my budget. Would come back for future furniture needs.

Casey was incredibly helpful and well informed in all things couches. His store is very clean and organized & pleasant to shop in. We got an amazing couch that is incredibly comfortable - thank you Casey for all your help!

Second time buying furniture here and always so satisfied with our visits, Jude has helped us both times and he is so awesome getting us a good deal! Thank you so much for your help again, will be coming back soon

We love our living room furniture. I was going to get the basic recliners, but I am so glad the salesman showed me the power recliners. They are so much more comfortable by being able to adjust to any position.

I worked with Viktor. He was able to help me find the table I was looking for in a very short period of time, and rushed it so I can have it for an event I was hosting. Great quality and good customer service!

Casey was very helpful finding me the chair that I wanted. There showroom is absolutely gorgeous with Furniture set up in living room settings. I like my chair. Come by and check it out it's worth your time

Do not buy from this store. Careless when Delivering furniture. Still waiting...going on three Weeks now for queen size box spring that was to be delivered to the store 2 weeks ago. Would not recommend.

Great place to buy your new furniture. Tons of furniture in the show room and a nearly unlimited selection to special order in just a few day . The sales guys are very helpful thanks Viktor, …

Two of these 5 star reviews are by Casey Bartel who is the store manager, so irrelevant. I will post my review after all my furniture is delivered. So far, I have been getting the runaround.

Great furniture store with friendly sales people. Large comfortable showroom and lots of choices for your home. Good deals and low prices. Quality product will be back again.

I highly recommend Cascade Furniture . Absolutely best furniture store and ask for Victor when you go. He is very friendly . And he can help very well to find what you need.

This is my second purchase from this store. I am very happy with the service of the staff and the quality of their merchandise. I will buy my future furniture from them.

I was very satisfied with the furniture that I bought from cascade home decor. I love it . I would recommend this place to anyone looking for household furnishings.

Great customer service and quality products. Casey was my rep and went above and beyond to find the configuration needed for my living room sectional.

Wonderful experience. Jude was a great help, not the typical in your face salesmen. Delivery setup and great price! Thank you Cascade home decor.

Very Helpful and Professional I’m satisfied with my purchase. I bought a granite table and it had a few cracks, they were able to file a claim

My experience has been awesome with the company. Great staff and furniture, home decor items!! If you haven't visited them yet, I encourage.

Affordable prices for good quality furniture. And high quality customer service...Victor helped us to get the best stuff..Thank you guys

Awesome experience Viktor helped with what we needed perfectly and prices were great. Thank you so much for the help with our couches.

We got the best deal. Didn’t feel pressured unnecessarily. Good experience all around. I’ll definitely go back for future purchases.

I had a great experience buying a dining room set and coffee table Viktor was very helpful and great to work with

Very elegant and good quality furniture. For any style you will find something here. the friendly staff.

Casey listened to our needs and helped us find the perfect couch and ottoman. Thank you very much!

Casey treated us great. Good people! Very happy with our treatment and purchase …

Very friendly people, no pressure salesman. Best selection of quality furniture !!!

Great experience! Very helpful! These folks appreciate your business …

We had a very good experience shopping here. Victor was very helpful.

Viktor is a Nice guy! Great price on bed for my daughters room.

A very easy transaction, salesman was very pleasant.