June 28 2016 I got a product I was not happy with. I contacted head office and you contacted the owner and he called me. He was very rude did not take ownership of the situation and made it seem like I was untrue in my complaint. He gave me a refund but never said sorry, did not speak to me when I came back and was very rude. He is a bad representative of the Michel's Bakery Café Brand is trying to stand for. I am so disappointed and disgusted with the plain disregard and treatment that I will never be a customer of this location again. I worked in the food industry for 3 years and I know how things can happen or get missed but to be treated like I lied or made it up even worst. All he had to do was say he was sorry, they will do better quality control and not treat me like I lied. On another note the staff that works in the morning at this location are wonderful and have always been nice, I have always had the same 2 girls serve me and never had a complaint about them at all.

Great service and great food! I didn’t even know this little cafe existed until a couple days ago when I needed to go to the bank, which is right across from this little place. I was in need of some food before a class and the lady who worked there helped me out by suggesting the chicken salad sandwich! Delicious, fresh, and a big portion, for cheap. I was not disappointed whatsoever, it was truly delightful. I couldn’t eat all of it so I had the other half for lunch the next day and it was just as good as the day before! There are different types of breads to choose from as well. I also tried a slice of their cherry cheesecake, delicious! I sincerely suggest checking them out, they have lots of other options that looked good as well! They’ve certainly become my favourite place to buy my lunch if I need <3

It's a bit of a hectic location but the food quality was surprisingly good and the lady (manager I think) making our sandwiches was very very pleasant and helpful! Gourmet Roast beef sandwich with caramelized onions (4.4/5) - the sandwich had great quality roast beef, clearly no preservatives and real sliced meat, not your typical sliced packaged beef! The toppings were all fresh and you can choose what you want on it, and they have a great selection of bread options. The sandwiches did come out a bit too darkly toasted but surprisingly did not taste burnt at all and was nice and crispy. Location was super busy and workers seemed a bit overwhelmed, the espresso machine was squeeling so loud that I could barely hear what they were saying!

I really find all the food disappointing. Specifically their salad options. There's zero flavour. I don't know if it's cause the owner is cheap or because the people hired to make the food don't know what they are doing but everytime I have spent my money here I have been grosly underwhelmed. Which is the opposite of other Micheal's I've been to in other malls. Don't know what's wrong with this one. Also the 5 star rating is clearly the owner or someone that works there and I think that's super underhanded. You can't rate your own buisness because youre mad at your ratings. Just do better.

Always fresh food and friendly service. This is a popular Restaurant / Cafe in the St Laurent Mall. Dining room area is always clean and the washroom is right next door to the restaurant. Delicious pastries and healthy lunches can be found at Michel's Bakery Cafe. If you prefer a quieter place to dine rather than the Food Court that can be somewhat noisy, try Michels Cafe. His dining room area is much more private and quiet. Nice selection of lunch choices on Michel's Menu. Great for a Business Lunch or simply to dine alone. Gift Cards available at the Cashiers desk.

Ended up trying the Cajun Chicken and loved it. They make the sandwiches fresh in front of you and you can customize them however you'd like. They even offer different types of bread for you to choose from. Not only that, they grill it for you as well, making the cheese inside nice and melted and the sandwich as a whole nice and warm when you eat it. The pastries they have are also extremely good, I tried one of their Strawberry Danishes and they were amazing. It is a bit pricey for some but the experience I had and the food I ate was well worth the price.

I had a delightful experience at Cheal’s Bakery. The interior, adorned with lush plants and comfortable brown chairs, created a serene atmosphere. I ordered a coffee and a butter croissant, both of which were delicious. The bakery turned out to be a perfect spot to unwind and pass time. I found it especially handy as I had to wait for the bus for two hours; the relaxing ambiance made the wait much more enjoyable. Cheal’s Bakery is definitely a great place to sit back, relax, and indulge in some delightful treats while waiting.

Terrible Worst “Montréal” Smoke meat sandwich I’ve EVER had. Broccoli & Cheddar soup wasn’t better; watery & no Cheddar ffs ‍♂️ all this for only $15… P.s. It was the Soup & Sandwich combo that was 1/2 a sandwich. No pics, my bad.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 3
Atmosphere: 3

Very disorganized staff. Ordered Bacon and Eggs over easy. They offered me sunny side up eggs. Cook redid the order but forgot it came with bacon. The time it would take to cook the bacon the eggs would get as cold as the toast that have been sitting on the counter. Asked for my money back but did pay for my coffee. And it was not even busy!!!!!!

I was there this morning try to get some snacks and 2 employees they were putting some make to each other in the kitchen when it was a big line full customers I hope the manager fix the problem because customers we don’t have a lot time to wait for the employees to finishing their make up. I was there May 20, ,2022 after 11:30 am .

Just grabbed a coffee. It’s serve yourself and you can see the coffee in the dispenser. Each variety looked pretty light, so i opted for dark roast. It is basically brown water, there’s no flavor at all. like coffee you might make in a chain hotel room coffee maker. Food looked good and staff were friendly, but pass on the coffee.

Absolutely amazing croissants seriously if you think you’ve had the best croissant come here and they’ll prove you that they do ! Perfectly crisp on the outside and fluffy and moist on the inside !! I ordered one cheese croissant ate it then ordered 4 more !! Seriously and their drinks are good too and nice sitting area ! …

I've been having lunch here for about 5 years now and am always, always happy with the quality of food and service. I once had a salad that I thought tasted odd; emailed the owner, who immediately apologized and offered me a free slice of cake on my next visit. I recommend this place to everyone.

If you're in the St Laurent mall and need coffee give this place a look. Starbucks is often full, Michel's has plenty of comfy seeting and it tends to be quieter for working or studying. Pastries and food is also good but nothing out of the ordinary.

Atrocious customer service on several occasions going back to June 2022. Refuse to answer customer when they are ''busy'', refuse to give correct change, refuse to cook items from their own menu for no reason. They don't seem happy to greet me.

I ordered a sandwich & soup lunch combo = $11.29 ...at no point did the employee tell me that it was half a sandwich (as you can see in the pic). The sandwich was supposed to be some sort of chicken "specialty" & it was flat as a board.

Bought an egg sandwich on a bun ... but the gal did not know how to cut the sandwich properly so thr egg salad squished out all over as o was trying break apart the bread. Argh. Cut it all througb please next time.

Horrible customer service. They don’t know their prices. Went for two cakes.. they literally did not want to serve me. Racial profiling as well. They should just say they don’t serve black people.
Service: 1

The staff was very nice and attentive! My lower rating was because the brewed coffee wasn't good and the setting of the place was not very pleasant... They did have an interesting treat with purple yam though.

Easily my favourite place to grab a quick coffee and a sandwich. Super friendly staff that have no issues with special requests. Coffee is good and their limited time sandwiches are always delicious!

Cleanliness... Fresh food always (bread + condiments)... Great Soups... Wi-Fi... above all, with few exceptions that are obviously not established norms, Michel's staff is genuine and courteous!

Turkey sandwich was disgusting. Meat tasted off and toppings were minimal. Ate half and threw it away. Would have returned it but had already left the mall. Very disappointing and still hungry.

Amazing food - every. Single. Time. Service is impeccable as well. Ample selection of fresh sandwiches, salads and soups. Their baked goods are tasty as well. Coffee is pretty good too.

Ordered a Croc Monsieur. For $8.25 plus tax, I got a burnt sandwich. I expected brown grill marks not black ones. Lady argued this was "Toasted". Not impressed, never going back.

Their croissants are the best. They are delivered from Montreal. Always delicious and fresh. They can be pricey but they are the best croissant outlets in the rideau center.

They never cease to amaze me in their inability to perform simple tasks. The meat goes IN the sandwich folks. And chickpea salad - is not red bean salad. I give up.

I love this Cafe and their food. From cookies, to pepperoni pies, to gourmet sandwiches, this place is a must try. Staff are superb and quality is great.

I had a chicken salad sandwich at the St.Laurent location..the employee should have been wearing a hairnet when preparing my sandwich!

Staff accueillants . C est en fait un cafe et sandwich rapide ou croissant. C est bon mais peu consistant quant on parle de dejeuner.

Nice ambiance, plenty of seating area, clean, friendly service aswell. They have really good coffee and pastries! I would recommend!

Delicious chicken salad on multigrain with pasta salad and carrot cake for take out lunch. Thank you! …

I grab a coffee tgere often, and sometimes a bagel, close to the transit station, good coffee, nice staff!

I like the almond croissants they sell there, even though it is not shaped as a typical croissant.

Amazing plays food is really good I would recommend eating there clean plays staffs Amazing too

I have yet to get the correct sandwich that I ask for. No more food from here ever.

Great cafe/bistro to stop by if you are visiting St.Laurent shopping center!

FYI student's get 10% off! Lots of flavoured coffees priced the same as reg

Very good food at a reasonable price, in a relaxed environment.

Good food what more can I saw. Oh and a friendly environment

Good food. But there cafeteria could be a little cleaner.

Super nice people great place for Coffee & dessert.

Nice place to sit have a quiet coffee and snack

Amazing place to go for a coffee or sandwiches.

Good bakery and good place to have lunch

An Amazing and very delicate cafe …

Super sweet people and delicious bagel!

Pretty good food and rather nice staff!

Agree the rating prices should be kess

Café froid et service médiocre

Awesome sandwich and dessert.

Food is delicious and fresh.

I'm guessing she is the best

Good food, and hot chocolate

Slow service but good food

J'adore leur Espresso ❤

Best coffee in ottawa

Love this place!

very expensive

Great service

Good service.

Great food

Was okay