18th Ave Baseline location.. Just walked in...was greeted nicely BUT oh my goodness the foodbar was a mess and NO ONE was trying to clean it or refill empty containers. It looked disgusting chicken and sauce all over the serving counter. Where is management?? I said this is too messy and no thank you and left :(

I was so excited to have a chipotle down the street but now I just make the drive to another location. This place honestly needs way better management. These kids are on their phones the whole time. The line is dirty, mobile orders are never made on time. Hopefully it gets better with time. More

My food was so disappointing. Mushy rice, raw peppers and onions, undercooked chicken. The manager was nice enough to refund me for my meal but to be honest, I think I will go to the one in Laveen if I’m ever craving Chipotle. Sad to say that but things need to improve More

I went to chipotle a day ago and I was so disappointed I did an online order and I added extra chicken on my order to come and find out they only put lettuce beans and rice no chicken I did not pay almost 50$ to receive vegetable I will not be returning again . More

I ordered through the app and picked up at the Chipotlane on 19th and Baseline. The food was cold being completely honest. The customer service was good. It usually a hit or miss with app orders. Love the convenience of picking up my order via the drive thru :) More

I rather drive further than come back here. Been here 3x and all 3x there’s been issues with my orders. Also they act like they pay for the food the portions are ridiculous and not worth the cost to be honest they hardly put any food inside your bowls.. More

Not the cleanest Chipotle you will find. Also, it looks like it is still under construction. Lights with wires hanging, bare unpainted ceiling and no decor. They certainly did not make it appealing, is this because it is in South Phoenix? More

This location is a mess. The management team should be ashamed to run a restaurant like this. The prep stations are dirty with old food on the counters. The garbage cans are full with trash. The aguas frescas were all empty. The drink area

The staff is so unprofessional and have horrible customer service. Especially the young white woman with blond hair at the cash register. She had a horrible attitude. I made an online order when I got there they said they never got it. But

This was my second time coming to this location. I usually go to the chipotle on 51st and baseline but I thought it would be more convenient to order online and pick it up through the drive thru. I had the worst customer service. The girl

The staff here hates their jobs. They never smile, never say anything but what can I get you. Very dull and rude environment. No hustle, no pride in the work, just going through the motions - barely. The food is okay, not amazing, usually

This location is a hit or miss but today was so disappointing. I had a free extra protein which I used on one of my bowls, I got the extra protein alright, filled it up completely, there was hardly any rice, beans were all over the place,

Worst location. At first I thought maybe because the location was new and they were trying to get everything figured out. I have ordered from this location 3 times and gets worse each time this last time was just horrible. Trust me drive

I love Chipotle but the people who work here must be illiterate because they cannot read a simple label and put the right order together. Out of the 4 times I have gotten food there 3 orders have been absolutely wrong. This time I'm just

I love Chipotle and I'm rooting for this new location. Stopped in for the first time. Food appeared ok and tasted ok, except the chips. They were gummy with extra salt . But my biggest complaint is cleanliness. The person helping me

Tables are usually pretty dirty. If they tell you they only have small bags of chips, ask for them to remove them from your order. They are probably/usually stale. If you want light anything, just ask for it on the side. With light rice

I will definitely be driving 15 minutes further for a better Chipotle! I have been to this place 3 times. 1st time was fine. 2nd time we got there, they had no rice to make anything, and this was our last and final time! Our food had an

Long time Chipotle customer but this new location did not make me happy. I placed an online order to pickup via window. Easy enough. Got home and opened my burrito bowl. I put my fork in to take a bite and realized this wasn't my order.

I ordered my food online. When I went to pick up my food there was a car already waiting so I went next door to McDonalds first. I then went to Chipotle and the same car was waiting at the drive thru window. After about 15 minutes and 2

Chipotle is one of our favorite places for fast food but this location is slacking. Area where food is served is dirty and unorganized. Diner is not clean. We had an oline order because we did not want to sit in, burritos were half the

So I love chipotle, I honestly don’t like to complain about this place however this place needs some adult supervision. Especially between 4-6pm. They always are out of something during weekdays it seems to be the veggies, today on a

I've been killing this location lately. Love it! They have variety, from tacos to burritos. From bowls to salads. All the proteins. Beef, chicken, carnitas(pork), and vegan options. The spiciest red salsa is lit. Great stuff! More

By far the worst Chipotle on Baseline. Rather go to 24th st or the one on 51st ave. At first I thought it was because it was new; inexperienced staff and management, supply chain issues, just general “growing pains” you know?

Picked up a burrito and 2 chips. Chips were way too salty and gummy they were inedible. Veggie burro had no guac. Girl at the window didn't even say thank you/ you're welcome/ have a good night. Weird More

I ordered delivery today I really wanted to try the Steak and they were giving free delivery, I have ordered before and was disappointed before thought I would give it another try.

I’m a long time Chipotle customer and I also drive for doordash so I occasionally pick up orders here. This location wasn’t very busy which was nice, but the young lady at the

Ordered online and called in for some help on a gift card. The employee was really nice , food was good! I’m glad they opened a location near me and keto friendly options

Employees have always been nice and polite. The food is delicious, never had an issue with it. They also give a good portion of food compared too other chipotles. More

Never prepared, food cold, chips are stale, food hardly appropriately prepared. It's unfortunate, especially being a new establishment in the area. More

I’ve been waiting for this chipotle to open N/E corner 19th ave Baseline Rd it’s NOW OPEN, I’m so happy the food is delicious!! More