I went to return some shoes. They were a gift. It took the manager about 15 minutes before she came to help. I asked why the salesman didn't tell my husband, who bought the shoes for me, that they run small? When I tried to exchange them they didn't have anything I liked. We purchased a Puma sweatshirt and pants, and Puma shoes. The manager argued with me about how was she supposed to know that I didn't have a small narrow foot. I just told her if the salesman would have said to my husband what he said to me about the shoes are simply made smaller than the average size, he wouldn't have bought them, especially with their no cash refund policy.

No other customers in store and I received No customer service two days in a row. Employees were on thier phones, no one engaged me for service , and there was at least 4 employees on the floor. One was even on the phone loudly asking if the person on the phone was sleeping with the dike upstairs as if i as a customer deserved no help or respect. I had to find a shoe then pursuit an employee for help each time and they were disengaged when i did ask for assistance. I Will not return to a City gear or Hibbert sports as a customer especially with the return policy they currently have.

The staff is absolutely the worst I have ever encountered. They are not helpful and downright rude. They need to fire EVERY one of them! I will NEVER go back to this location. As a matter of fact, I'm afraid to go to another location. This experience has totally soured me. If there were zero stars, I would have given that rating!!!

Horrible manager why have a closing time but you take it as if you own the store and lock your doors 30 min before closing. With out paying customers that is paying your salary. Horrible decision because you are trying to rush . I bet this telephone location revenues is low because of bad management. …

Stopped over there and saw a woman who was talking amongst herself. A guy wearing a heavy coat caught my attention. It was 87° F outside. I think he was on the wrong medicine. Or had too much medicine. Either way his chemicals were embalanced. That day was regrettably distant

I came to return shoes and there no updated shoes their all old and the color is not very nice staff is okay not very helpful and I want to refund my money and they said they do t do that only store credit I will never come back and buy shoes in this place sucks

Went to location for raffle. Was not greeted upon entering the store. I was the only person in store. I had to ask to see the shoe because she automatically rang the show up once she brought it out.

Went to pick up an order but glad I decided to look around. The 2 ladies on staff was very helpful with assisting me. Store was clean and presentable. I hope the owners fix the AC sooner than later.

What time does the store close? 30 min til close is when I arrived and to be told by every worker that they close in 5 min is unprofessional if you ask me.

This store never is open on time ! Went by there and everyone said it was closed , it was after opening time . It’s always something with this store .

Been outside for 5 minutes it's 1000 and no one has come to over the door i can see ppl working i this want a quick look it's now 1005

Good prices good sales personnel lots of different kinds of shoes and reasonably priced and sales staffs very helpful

Very unorganized.. just me saying the least if I were to go into detail somebody would be in trouble

My go to location all the staff and manager is nice, helpful and knowledgeable of products.

This store need to have a variety for woman....but the customer service was great

Very nice customer service and always have the newest shoes and apparel!

Sales person very knowledgeable and helpful selection on Fleek …

Great prices and a huge selection. Staff is helpful and friendly

Always have cheap and stylish shoes that's up to date

Customer service and return policy made the place 2

They had a great sale. Associate was very friendly

Great customer service. Had exactly what I needed.

I love this store and especially the rewards

I love this place. I love the clothes

All the stuff there i can find online

Good deals here and I like deals

Nice selection. Excellent staff

I work for the company. …

No encontré lo que yo buscaba

Tienen barieda de zapato

Best got 2outfits …

Need new updated items

Manger was beyond rude

I love this city gear

Always great deals

Very bad attitude

can move back

Good service

Enjoy it

Nice

Nice