Terrible bank, central call center, drive thru window closed randomly and without notice. If you call the branch manager you have to leave a voice mail, its been hours still no call back. Forget this bank! UPDATE 8/2023 Now the drive thru is permanently closed. Big bank inside a couple people working at the windows.

I've always had a good experience here and since I go to the bank a few times a week for work I LOVE that this branch has a drive-thru. It's usually not too busy, just make sure to limit to 3 transactions if you use the drive up service. Much better than fighting for parking at the one on Century Park.

Terrible customer service, they dont have enough bank tellers to help customers always 1 or 2 available. The manager who I believe is called Maria doesnt care as she says that's all the personnel they have. Of all banks this is the worst bank that ignores customers complaints/ concerns.

been a customer for 24 years, I have two kind of business and two personal banking account, I could not get any help from city national bank not a good bank I never recommend to anyone ,specially the lone center. Oh my God they make you to

I would not recommend this bank. Their customer service is really lacking. I had a few interactions with them and I found them to be very unprofessional. The bank manager is all tattooed up and looks and behaves more like a bartender at a

Been with them 15 yrs all of a sudden I'm getting a monthly charge of 20 dollars if my balance is not 3000.00 that never happen until they merged with another bank never diclosed to customers. Than when I questioned them regarding the fee

The tattooed manager mentioned before is one of the best bank managers I have ever met, he always answers all my questions and finds out if he does not know the answer. Your "southern hospitality" must have also given you blinders to the

The customer service is ridiculous! Not sure what the problem is but every time I come here I have a problem. I’m not sure there is a discrimination issue based on status or age. They aren’t very kind, get an attitude when you have

Absolutely the best customer service in the banking industry. It's the service of a small town bank but the resources of a large banking institution. They actually get to know you as a customer. Hard to believe, but yes it is true.

Best Customer Service in the bank and on the phone. You can always speak to a very smart and attentive person.