Very disappointing customer service. They sent an email on 27th September advising the Thomastown Gym was going to be closed from 9th October till 28th November, giving customers 11 days of formal notice (that’s not the issue). I first contacted them on 2nd October and asked to place a hold on my direct debit as I didn’t want to keep paying for months it’s closed. Ashleigh, from Member sent an email on 6th October confirmed that she has suspended the direct debit until the gym the reopening of the Gym. However, I got charged as normal. I rang their customer service and they asked me to liaise with Ashleigh as she was already handling my query. I sent an email requesting a refund to my bank account and I received an email back advising that money was credited to my member account to cover the membership when the Gym reopens which I never agreed to and she completely ignored my refund request (twice). That’s not all, I then sent an email on 6th of October asking if there was going to be any fee if I cancel my membership which Ashleigh never replied to. I then sent a reminder on 17th October to advise what I need to do to cancel the membership, Ashleigh then replied that I have to give 28 day notice period to cancel my membership and if I am to cancel my membership they will have to charge me for 28 days. I understand the notice period policy if the Gym was functioning as usual and I agree with the charges. Why do we have to keeping paying as for the ‘notice period’ for a Gym that’s not open for customers? Club Lime only gave 11 days of notice on closure but want the customers to be paying for a closed gym. How is this fair? On top of that, they have the worst member assist team. When I asked why my initial query on cancellation was ignored on 6th October, the reply was, quote-unquote,“Furthermore, there are various modes of contact to Club Lime and if this was a pressing question for you - why did you not reach out to us again to clarify?”

Worst company’s I’ve ever dealt with, stryve was great however these guys don’t know how to operate. I’ve asked for my membership to be cancelled & paid my exit fee. Its been 3 weeks now & are still taken funds out my account, i spoke to a female that told me that it was cancelled & closed to find out this week yet again money has been taken out. Very disappointed & Furious!! Pathetic service, been lied to multiple times!!

Stryve is the best gym in the world. It has the best vibe, awesome atmosphere and the friendliest and most approachable staff members around. Both Rahmi and Sunny are absolute legends! Whether you train in martial arts or weights, the gym caters for everybody. Personal trainers John Cera and Steve are highly recommended. Worth trying if you want results. I travel over 30 minutes to get there. Believe me it's worth it.

Overall my experience with the service, equipment and general facilities was very poor. Most of all, the false entry fee advertisement and rude management with very abrupt style was just unacceptable. The gym was dusty, the desk was unmanned and once arriving I was charged $20 for a casual session when the window displayed $8. 0 star rating for this facility!

Been going here for about a year. Good gym, good vibe, heaps of space and equipment. I'm a PT and I rate it. Boxing facilities are good; as an ex-boxer I think their setup is all you need for boxing / Maui Thai. The boxing classes held here are really good. Affordable and easy going gym.

Great gym, lots of equipment and machines to use. Friendly staff and great atmosphere. People just determined to smash out a workout then head home. The gym has pretty much everything you need, also very happy with the new glute abductor machine.

Great gym, friendly staff, decent rates, clean and spacious. Unfortunately had to stop going to due personal injury issues, and now am no longer any near the area, but would highly recommend it if you live locally.

(Stryve gym "has great machines and the work out is so easy any day of the week with out having to wait for the machines. It's great value for price and would recommend it to any one

Stryve is still what it is. A no nonsense gym with all the equipment you'd need to get a work out in. Great casual price. Excellent gym for a quick workout before or after work.

Great gym good opening hours Heaps of equipment and always a couple of the same machine/piece of equipment so never had to wait or swap between sets Price is also fair

Awesome friendly gym, I always feel comfortable and included when I go. They have a big variety of machines more than I've seen anywhere else. Also super affordable!

Good atmosphere for working out. Spacious. They have an abundance of Kickboxing facilities with modern boxing/kickboxing bags & conditioning equipment.

Good I signed up Will be my ongoing gym to workout. Clean spacious everyone doing their own thing. Staff are friendly can't complain. Keep pumping :)

I liked it it was a pretty big place and had alot of equipment. I also saw a boxing ring at the back with a few punching bags. Will return

Fully equipped gym, reliable gym, busy at times as per all gym's, owners very friendly and welcoming, would recommend training there.

I don't use the gym i only attend empire boxing and the classes there are great, very detailed with training and its a great workout

Most of the equipment is broken or doesn’t work, and the people that work here are absolutely useless never going here again

Stryve is a fantastic gym, heaps of different equipment, great memberships, friendly staff, go get your pump on at Stryve.

Great experience at this gym, the young man Gus at reception was very helpful and friendly. Will be back.

This Gym has every work out equipment possible plus a Boxing Ring at the Back ..Staff are very helpful .

Don't recommend this gym at all. Managers are snakes. Only after your money not customer service

Just reopened, great equipment and set up. Highly recommend. Nice man at the front desk.

The workers at the gym are lier’s Nor do they clean & sanitise the equipment yuck!

Friendly, encouraging with awesome facilities. Best gym locally by far. …

Great gym. Great owner. Reasonable prices. Won't be going anywhere else.

brand new gym is so spacious and has great equipment - loving it !!

Clean, friendly and awesome equipment. Highly recommend this gym

Nice gym and brand new! Staff are always friendly :)

Heaps of equipment there, manager was super helpful

Great gym, set out well and friendly staff :)