So disappointed with Cohens. My mum had gone in to pick up her repeat prescription. She had specified a brand for her medications as she reacts badly to other brands. I left with the bag unaware they hadn't given those brands. As soon as I got home, my mum and I realised they were not the requested brands. I returned to Cohens within minutes of leaving. The pharmacist refused to do anything, despite having the correct brand meds in store. When my mum asks what if she reacts, the pharmacist replied that's not on them, anyone can react to any medication. I replied that we are specifically saying that my mum does react and it's not to chance. She eventually agreed to change the meds. Very disappointed in the service.

So much potential but so much disappointment. On paper it's so convenient right next to the doctors, but in reality it's such a letdown. I've tried to collect three different prescriptions over the last 18 months. Each time has resulted in a long delay and problems getting prescriptions (either they closed early and I had to then wait 4 days for a prescription because of a weekend and bank holiday, once they were shut because not enough staff so a 2 day wait or just staff incompetence as they placed gossiping over dealing with customers). Last occasion resulted in the waiting room being packed and no sense of order. Avoid if you can!

Terrible customer service, you receive a sealed bag with your prescription and ten minutes later at home you discover this after paying £9, to be told there is a sign on the Chemist door saying it is your responsibility to check the prescription is correct, and tough I am £9 down who is aware of this procedure Cohens will never have any of my business again

Some of the staff members are very friendly and try to be helpful but the service is most appalling! I had to make 9 trips to collect an item on my repeat prescription but still no luck!! Their explanation is different every time and the latest one is that "it's a hit and miss ". Just as well that it's not a life saving drug.

Friendly, helpful & efficient chemists. I'd been all over leeds looking for a particular eye ointment, finally called Cohens who had it in stock & popped one behind the till for me to collect later that day. Used again recently for a large prescription which was also dealt with quickly & efficiently.

I am new to this Pharmacy, but will be changing. Friendly staff but the system is badly organised - plastic boxes all over which have to be gone through...several times! I visited 4 times for my repeat prescription, and was told "It's here somewhere. Come back tomorrow. We have staff off". Not good.

The staff here are always really polite, friendly and very helpful. I come in frequently and I am always met with pleasant greetings and helpful staff. The regular pharmacist is always extremely helpful, kind and knowledgeable. I'm very grateful this is my local chemist!

Haven’t been here for a while, but when I visited again this week I was pleasantly surprised with everyone’s efficiency and kindness. Both the pharmacist and staff were helpful, kind and patient with everyone. Hope you keep up the good work!

I visit this Pharmacy often over many years. The Pharmacist & staff are excellent, and always most pleasant & helpful. They are very jolly with an excellent sense of humour. Many thanks to them all for such good Customer Service.

Got an expired antibiotic for my 9 months old baby, they refused to take it back. Rude customer service. Please double check the bag before you leave the pharmacy.

I use cohens chemist regulary, and all the staff are hepful and polite, they are working extra hard during this pandamic, thankyou to you all …

Very friendly and efficient staff. Excellent service.

Always great service and staff very helpful.

Very quick reliable service

Friendly and helpful.

Does what it says