The in store experience was pretty good but everything after that has gone straight downhill. Ordered 4500$ worth of stuff and it gets delivered with the majority of it being damaged. I can somewhat understand that cause it happens but screws were missing or the wrong nut was used and our pier was warped. Turned some stuff away and kept some but took pictures (see below) and sent them in. Getting the correct email was a challenge but finally got it on the third try. Then a guy calls me on a Tuesday and says your replacement stuff will be coming out on Wednesday. Sounds good to me but then they never show and I get an email to confirm my delivery for Thursday the 4th of July. Sorry no can do I'm busy that day. So a guy calls me Wednesday afternoon to tell me I have to confirm delivery for the 4th, I then tell him no I do not. Then I received a confirmation email for Friday the 5th. That will work so I confirm for 1245-345pm. Never heard a word from them, didn't show up didn't call. If I hadn't submitted a nasty email on the contact page I would have never known when my delivery was rescheduled for. The funny part is when the lady from "corporate" called she said the delivery guys had a problem getting on base but me and the wife saw the original guys that delivered our stuff the first time on base. So I have very little faith in this company and what gets me is nobody there has reached out to try and make things right or to even keep you informed on what's going on with the furniture you spent a lot of money on. Update: It's been something like four weeks and I still do not have all the replacement furniture for the damaged items. They don't call to give updates or anything, the only way I can get them to call is by submitting a request via their contact form on their website. Seems to me like once they get their money you fall to the bottom of the list so beware.

Horrible experience at Conns. After being a valued customer with years of loyalty to conns and thousands of dollars spent I received a broken computer monitor as part of a computer PC bundle. I live 2.5 hrs from the nearest conns and was adamant about the necessity of the computer for a new job. They didn't have it in stock so I was told to pick it up from the warehouse. Which was over 25 mins away even further from my home. When I got home and set it up the monitor was broken in the bottom left former as if it dropped on its edge. Associate Ricardo told me to return "IT" referring to conversation about the monitor. My mother who is 72 yo was going out of town for a Dr's and went to return the monitor. She was then informed everything had to returned together. He then tried lying and saying he told me to return the whole computer. Then they gave her stall tactic in which they told her a manager was going to help her when he was even in the store. Now I have to wipe my computer clean and drive 6 hours for something that isn't my fault nor is the Associate taking any responsibility. How absurd. I have already reported the instance to their corporate office. Would not recommend this store. Yes we also bought the table.

I purchased a recliner online. It was not what I wanted. Doesn't rock. I was told we can contact customer service to return and exchange. I was sent into a store 45 minutes away by customer service and told we can exchange if we bring in the recliner. We were referred to closer location. We arrived and was informed they will not return nor exchange. All furniture sales are final. This is insane. I now own a recliner than doesn't function... also I was proud to build my credit to have Conns... sadly I should have stayed with the poor boy version Aarons.. they honor their customers needs at least. Disappointed and have a recliner for sale if anyone is interested...

Salesman Ron was awesome, the managers in black shirts, not so. They walked away when he asked for help a couple of times. Didn't get their names, young mananda lady in black. Had to call for a manager in white who helped him with paperwork. Tablet was ha ING issues with e-sign, so we dis it old school. I liked that. But I saw no teamwork, except for the young lady greeting up fro.t, helped us load the ac unit. $1000.00 unit. For someone who works with customers everyday, not something I like to see. They, the ones in black could've stuck around and helped. There was no customer in the store at the time. I will go back and see Ron when I need something else.

We are returning customers to this Conn’s location. The salesperson, Gilbert, was wonderful, professional, and knowledgeable. He answered all of our questions and even took the time to let us read the reviews on the appliance we were purchasing! We will recommend all of our friends and family to come to this Conn’s and we will definitely continue to conduct business at this location!! Amazing service! Happy customers!

Very happy with my experience. I was able to get approval online instead of waiting at the store. Matt was great!! The washer we wanted was out of stock but he was very helpful in finding one very similar. We also looked at several couches before picking the one we wanted. Just waiting for it to be delivered tomorrow!!

The sales associate Jasmine was very helpful as the art of listening is one she is mastering in her youth. Great eye contact, intend on presenting the best value with options to my desired item sought. Met RJ manager in process of purchasing what I wanted and I Recommend location and ask for Jasmine .

Mr. Ron Rodgers was very helpful and knowledgeable. I went in to purchase a air conditioner and saw a refrigerator that I liked and got that to and also a bed with mattresses. He made the process very easy and explained everything. Go in and ask for him. Will definitely go back.

Gilbert helped my husband and I find the right furniture for our budget. He ran a few different package checks till we could agree on what worked best for us. He was patient and attentive with us. We feel good about our purchase and great about our experience!

Salesman was courteous, knowledgeable and thoughtful. We told him what we wanted and told him we were short on time. He stayed within our time frame and helped us make the purchase without being pushy. He was also friendly. His name was Ben . Thank you guy.

Like the way was treated. The workers were polite and with positive attitude as well gave me room to shop around with my family and were around if needed any questions. It also made me feel safe and comfortable. Thank you so much to the employees.

The service is amazing 10/10. They are very helpful and patient. Very grateful for Jacob he did a very well job today trying to inform us about every detail and was also very patient as well. Definitely coming back again for more.

Great service. Found exactly what I was looking for and more. I definitely will be returning soon. My only problem was that there was a customer not wearing a mask and would not keep back 6 feet. Made me very uncomfortable.

Mr. Ron Rodgers was very courteous, patient, and helpful. He explained in detailed my entire expenses along with discounts to my satisfaction. He deserves his full commission and then some. Cordially, Mrs. G.J.Rodriguez

My first time purchasing from Conns Brianna was amazing. She was beyond helpful and knowledgeable and her customer service was impeccable. Thank u for helping us take home our new Nectar King size mattress.

My wife and I just went today and we got excellent service and amazing discounts with our bundle purchase and Michelle was best at her job and got us exactly what we wanted with no interest for 1 year!!!

Friendly customer service as soon as I walked in the door. Got my appliances I was aiming for. My customer guy was new so it took longer than expected with paperwork but overall I left a happy customer.

Very good experience there sales person was very professional and helpful on a scale of 1 to 10 he scored a 100 so ask for Dakota next time yor are there you won't regret it ......

Surprised at what Conns had to offer for a much needed ac unit. Our sales rep Chris did a great job explaining and answering our questions. Glad we stopped by. Thank you Chris.

Ben did an amazing job helping us decide on a new washer and dryer combo. He was very knowledgeable and did everything he could to make sure we were getting what we wanted.

Chris was very helpful, kind respectful and friendly. The store was organized and clean. Chris made sure we understood everything and answered all our questions we had.

Very friendly and good customer service and very helpful and professional and walked out with a smile on my face and one happy customer and Thank you so much Ben !!

Mr.Rogers thank you for including all the discounts that were offered to us. We love our new Adonis sleeper and ottoman. It was nice doing business with you! …

Very great experience, very fast & easy, couldn’t be more happier with my sales lady, Alyssa, who was extremely kind and knowledgeable! Thank you so much!

Amazing experience, Brianna was out sales representative and she was amazing. Definitely recommend for your purchases. Go see Brianna she’s amazing.

Gilbert G was fantastic. Easy process. He was very helpful and got me going with no issue. Appreciate the help and outstanding service.

Dakota was the sales associate that helped me and he was the best. High recommend going to see him at the Conn’s on the South side #6.

Very happy with the kind and friendly help I had with Mr. Dakota. He explained everything well and I’m happy he tended to my needs.

Briana casas was amazing! Great experience, customer experience, and ease with the whole process. She was attentive and I loved her

Ben was a good Canadian for the sale he took care of my merchandise fast and easy good job , Thank you Mr Tomas E. Vargas

My experience was amazing such wonderful help and dakota made me feel great about my payments and what i choose.

The sales person was very friendly and explained well on the details of purchase. Very professional as well.

Guillermo was very helpful he helped us on everything we needed we are very happy with their items thank you

My experience at Conn's was amazing Thank you Ben for Helping Me out.. Employees are kind and Courteous..

Benjamin was spot on with everything and very professional and let us explore prior to making a decision.

Customer service with Guillermo was fast, and convenient. No pressure, and interested in what we wanted.

Benjamin greeted us at door. We asked for tv and he explained all our questions... we were in no time.

My sale person had knowledge of all the items in the store. Very helpful and good customer service.

Great customer service, Ricardo was very patient as we took along time deciding on what we wanted

Guillermo was very nice and helpful. Excellent customer service every time we visit this store.

Well informed ...courteous...and completed transactions in a timely manor.......good experience

We were treated very nice and polite. Salesman was able to explain everything. Easy to talk to

Jacob provided great service and was patient with us on all the questions we had. Thank you!!

Our sales rep ... was awesome !!! Great service ... thank you chrislen ochoa

Very good customer service. It was quick and the agent was friendly.

They did a awesome job and got everything done in a timely manner.

Very friendly and very helpful thanks to the salesmen Ben.!!

Mr. Rodgers always provides excellent customer service

Our sells rep was very courteous and helpful.

Sales team, Chris, great costumer service!