There are 2 Costa's within the hospital, this is a review of the one halfway along the main building. Thought, care and preparation has been put into COVID-19 preventative measures, as you would expect within a hospital, but these measures are maintained to a high standard. From clear signage, including on the floor, to protective screens, clear and ample social distanced walk ways, and plenty of hand sanitiser stations. The whole establishment is spotlessly clean, all the tables are cleared in a very timely manner and then sanitised, the outside courtyard area is kept clear of rubbish and detritus, and the baristas work area is again spotless, everything is wiped down after each use, nothing is left to pile up, and the work flow seems very well managed. Now onto the most important issue and that of the products served. I am newly diagnosed as dairy intolerant and so still awkward about asking for oat milk lattes, but it was not a problem for them to do, along with a black americano for my husband, who was the reason I was visiting the hospital. The transaction was completed with payment by contactless payment. The drinks were made quickly and I was offered a drinks holder for the 2 drinks straight away. Both the coffees were very good, nice and hot, well roasted coffee, and my latte was very tasty. I have returned to the same outlet, passing the first Costs in the hospital, on my following 2 daily visits. If I did have one very minor issue it would be that the bottle of water I purchased was not very cold, but I asked for a cup of ice and I was provided with that without hesitation or question. I'm writing this early in the morning so I will see what today's visit brings, hopefully another excellent oat latte and black americano. Thank you to the team at the Costa for making my daily visits to hospital just that little bit more pleasant.

My experiences at Costa Coffee in Southmead Hospital were consistently disappointing. During my first visit, despite placing my order quickly, I ended up waiting for 25 minutes, observing others who arrived later receiving their drinks before me. The second visit, in the early morning, was equally disheartening as I was the sole customer waiting in line and was completely ignored for a frustrating duration of 5 minutes. One staff member focused on making coffee for another customer while the other staff member glanced at me and then walked away. Overall, the service at Costa Coffee in Southmead Hospital fell short of expectations, both in terms of efficiency and customer attentiveness.
Service
Take out
Meal type
Breakfast
Price per person
£1–10
Food: 2
Service: 1
Atmosphere: 3
Recommendation for vegetarians
Would not recommend
Vegetarian offerings
Clearly labeled vegetarian dishes
Parking space
Somewhat difficult to find parking
Parking options
Paid parking lot

There are two Costa Coffee's shops in the hospital. This is reviewing the one furthest away from the main entrance. The café is a decent size next to the Brunel Building Garden. I didn't have a problem with making my order except the Barista asking me if I had a pen to mark the lids. There were a few customers next to me that had a problem, even with the orders Infront of the Barista they were asking the customers what milk or toppings they want which I found strange. One customer had made her order before me which was a black coffee to go and I still received my order before her. Then the Barista was saying she didn't get the order through the till, like it was the customers fault and was a little rude. When I got back to the room and tasted the coffee it was extremely bitter and burnt. Not good at all.

Very strange experience. I love Costa and it's always a good experience else where but something went wrong here. I didn't mind waiting around 5 minutes because they had ran out of a few things but when a female barista stared at me funny and held a drink at me that wasn't mine I realised the order was wrong. When I tried to explain I didn't want chocolate I wanted coffee the other barista was calm and understanding so remade my drink. However there was a mixed message and again the female barista started calling at me loudly and again shoving a drink at me (with a angry look for some reason??) which turned out to be the latte my father had already half drunk. I can understand people make mistakes and places like this are busy but I've never experienced someone get angry at me for no given reason

The manager with the dark blond hair is amazing here but the new staff need to have some more common sense. If someone orders via the app something made with oat milk and doesn’t select that they want cream, assume the person doesn’t want cream. I asked for it to be scraped off as I’m allergic, usually the manager hears this and simply remakes it (I always feel bad!) but this time they took so long that I assumed they were remaking it… nope, she came back with cream bits still everywhere on top of the coffee and it half melted. If I wasn’t so tired and already spent to long waiting I would have refused it but I’m tired and to busy to wait longer. Thankfully I’m intolerant to lactose not allergic

No Hi, no bye, no thanks, no smile, no customer service. Service was slow. In the 15mins I was waiting no skimmed milk was steamed yet I had a skinny latte so old milk was used, not to correct temperature and only half pumps of syrup used. (I work for Costa). I had 3 sips from this cup and it was burnt tasting and far from a full cup. The Maestro (supervisor) was wearing casual blue jeans (not company uniform). Disappointing visit
Service
Take out
Meal type
Other
Price per person
£1–10
Food: 1
Service: 1
Atmosphere: 1

Being located at a major hospital, this particular branch of Costa can function as an oasis in times of illness or difficulty. The staff seem to understand that; it's friendlier than your average Costa. There are actually two outlets within 50 metres in the hospital building: one is kiosk-style and has open seating near the main entrance, the other is more of a cafe and has secluded seating in a space of its own. Large cups of tea are particularly good value as all sizes are the same price. Sandwiches, breakfast goods and cake are also on offer.

The woman with the blue hair talks to the staff in a very rude and patronising way, tries to look busy but actually does not do much of anything herself!! Just my observation I have been in there quite a few times whilst my son was in hospital and I would get rid of her if I was the boss. She is always keen to shut early urging the staff turn people away even though there is still 20 minutes of trading time left!! I’m going to use the league of friends café from now on.

Poor impression of a Costa. Got given an open pack of sweets, did the whole order as takeaway after us saying it was 'have in'. One coffee with no syrup and burnt coffee. Tables really need clearing down, and the area behind the counter was littered with half used milk containers etc. They really need to take a little pride in the area both sides of the counter and the service we all pay a lot of money for. Not our usual experience with Costas...

I’ve been at the small costa next to the entry at Southmead hospital today 09/02/2022. I’ve been served by blonde hair woman and dark curly hair girl. Awful and rude customer service, started arguing with me when I asked for more coffee in my “late” as the one I bought was pure milk, when I ordered a frostino it was only milk, no coffee, no cream or sprinkles. Absolutely disgusting, please improve your skills as well as customer service!!!

Paige - I hope you read this or one of your superiors show you this. You work in a hospital, it's a sad place at the best of times. Your demeanor and attitude makes this much much worse for people coming into Costa that have the misfortune of being served by you. I hope you were just having a bad day because quite frankly, the way you dealt with my partner and I was disgusting.
Food: 1
Service: 1
Atmosphere: 1

Second time visiting. I understand that it is extremely busy compared to your other Costa's. But never have I met such rude staff. Both times my order has been wrong. I worked for the company for nearly 3 years. I think I know how to make a Costa BRAND STANDARD drink - even with allergen requerments. (Costa drinks never tasted so foul). Get me behind that bar and I'll show you how it is done loves

3 people working, no hurry about them considering they had a queue halfway down the hospital. Need people that work faster or more proactive with the queue. Waited aslong as I could before I had to go to appointment so didn't buy anything. Several other people walked away because the queue simply wasn't moving and the ladies didn't care.
Food: 1
Service: 1
Atmosphere: 1

Why do we use these shops there not quick service sucks they have no clue about customer service just over priced food and coffee to stand and wait for. Try some were you get good service NOT HERE
Service
Take out
Meal type
Other
Price per person
£10–20
Food: 3
Service: 1
Atmosphere: 1
Recommended dishes
Fruit, Cake Selection

Very poor service, queue of people and both tills getting emptied by managers? One female staff member ignoring all customers walking up and down whilst the other lady with red hair is doing all the work. When I get served by a tall man he all of a sudden goes off cleaning tables half way through getting coffees and a manager takes over, not organised at all.

Usually have no problems, but this time the staff refused to let me have a cold soya drink (mint choc chip frostino). They said they will only do soya in hot drinks, which let me down as a lot of people these days are lactose intolerant and should be treated the same as people are not intolerant! It's the same technique but pouring different milk.

Very, very slow service despite 4 staff being on duty. The slowest coffee service ever! I asked if it was a yraing issue, they said short staffed! But no room behind counter for anymore. Bring back the Europeans.
Price per person
£1–10
Food: 3
Service: 1
Atmosphere: 2

They are supposed to open at 9am and not still have to set up. I asked for takeaway cups to have sat down. Tills not tunes on properly and waiti ng for food took 15 minutes. Unprepared and not bothered about 10 customers waiting. 2 behind the till but only one serving and doing everything

Wow thats the worst service Ive experienced in a long time. Massive queue and they chatting away and stoping to chat with eachother and some random guy who approached from the side looked like their friend. That combined with slow moves made me decide to never go to this shop again.

The usual drinks and fodder. Obviously far too expensive but they have a captive hospital audience and in its infinite wisdom our super hospital didn't come with a restaurant. For a much better deal walk to the other end of the concourse and give the league of friends your trade.

Arrived at 5:55 to find one person in the queue who had already been served. Asked if we could order a cup of tea to take up to my dad, who is currently in hospital, to be told that no, they are closed and she would like to get home this evening! Well done Costa

Service was absolutely amazing, the chap at the till was so friendly and funny. The barista’s were so efficient. A well oiled machine springs to mind. An absolute pleasure to visit, will be back
Food: 5
Service: 5
Atmosphere: 5

staff so rude and unhelpful. they really should not work in an hospital. this is the Costa furthest away from entrance. worst customer service I've ever known
Price per person
£10–20
Service: 1
Atmosphere: 1

Some training needed. Hard to find a more inefficient team. Long queue, 5 staff behind the counter and at times only one making coffee.
Price per person
£1–10
Food: 4
Service: 2
Atmosphere: 2

Filthy, asked for whipped cream on my coffee and saw the blonde haired girl making my coffee wipe the tip on the I side of the bin!!!! Then put a dirty lid on the cup that was sat on a visibly dirty counter!

Coffee ok. Poor service. Waitress talking to someone else whilst serving me. Plastic coated cups. Rich enough to make a difference now. And no I don't want any food or water as if l did l would have asked..

Dont usually go to Costa Coffee. I like smaller homelier cafes. Costa coffee not good, plus always luke warm. Service not brilliant at any costa coffee
Food: 1
Service: 1
Atmosphere: 1

If you want to queue for half an hour for a bucket of coffee flavoured hot milk and a £4 egg sandwich served by a surly teenager this is your place.
Food: 2
Service: 2
Atmosphere: 1

Bank Holiday Monday in Southmead Hospital. Plenty of customers. Happy efficient staff.
Service
Dine in
Meal type
Brunch
Food: 5
Service: 5
Atmosphere: 5

They were turning customers away at 7:55 pm. Their website says they are open until 8:30 pm. Just thought they were a bit rude and unhelpful to the people who arrived at that time.

Always a long wait but the staff try there best considering how busy it is. However, Eliza who served me today looked like she had been sucking on the lemons they use for the tea.

Incredibly slow service, one person making drinks and 4 others chatting with them. Notice to please use the bins provided and clear your own tables but every bin is overflowing

The most disengaged and disinterested group of staff I’ve ever come across. Service is appalling. It turns out that having a monopoly isn’t best for customers! Who knew.

Terrible service, always huge queues and then even though it's 2:55pm I queue up to be told I have to leave the queue as they close at 3pm but opening hours are till 5pm

Poor. Never any cream and still charge the same. No discount. Stafflook depressed.
Price per person
£1–10
Food: 1
Service: 1
Atmosphere: 1

Costa has become a real factory, no customer service, no kindness. I will always use independent cafés from now.
Food: 1
Service: 1
Atmosphere: 1

Got my order wrong twice and didn't reimburse me for the expensive item they charged me for, incredibly rude staff
Service
Dine in
Meal type
Other

Poor service, unfriendly and unhelpful staff. Rude to a elderly gentleman who wasn't sure where he had to pay as no one on till. Need customer service training!

Slowest service I've ever seen. Queues all the time while the staff leisurely and slowly go about their jobs.
Service
Take out
Meal type
Other

Some Staff are overwhelmed and overworked by the workload; Drinks are prepared at substandard quality; disappointment in Costa as I used to love the brand

Costa southmead hospital is awful. Service awful.woman was so rude to me on 8th November 2019. Porridge didn't have any water in it. Waste of 2.30.

So where is my cherry this year on my black forest hot chocolate Poor presentation and the chocolate roll is nasty no real flavour at all …

Great to have Costa in the hospital, would make such a difference to have some friendly staff working here though!

Paper cups with plastic tops even if you don't want them. If i spill my coffee over myself then it's my thought.

Quite expensive. Nice for staff patients and family to visit. A bit of a change of scenery from a hospital room.

I didn't have any coffee but the breakfast wrap was lovely. Not any slower than your usual Costa.

Always great service staff are helpful and food and drinks are very good never had a problem

Nice to have Caffe in Hospital. With all stress Coffee is the best friend to boost brain..

The most friendly Costa staff I have ever met. Exactly what you need in this location.

Always slow, busy and no discount for whitbread employees. This Costa is a franchise.

Apart from the long queue the service by the baristas was quick and efficient.

As always just what I need to keep me going. Busy but normally quick service

Do not like Costa coffee and have not been to one for several years

Sir Steve Cotterill's favourite place. Cappuccino here was lovely.

It was ok nice and hot and the staff was very nice and helpful

Probably the most tasteless toasted sandwich I’ve ever had

Good coffee, can get quite busy. Friendly staff.

Good staff reasonable prices and serving times

Good coffee. Nice staff. Never had an issue.

Great coffee and great staff …

Very busy but good customer service

If you want a quick coffee it's ok

I love costa staff always friendly

wish they knew what real coffee is

Fave place
Service
Dine in

All the same expensive and slow

Jumped up over rated dishwater

Poor things need more staff

Very very very slow service

Great place for Coffee...

Great coffee and service

Slow and incompetent.

Same as all the rest.

Great coffee

Very good

Very nice

Nice java

I like it

OK