DO NOT RENT STORAGE HERE UNLESS YOU WANT YOUR STUFF STOLEN. Two men in a black chevy silverado USED A CODE to get in and take my travel trailer on May 31st. I did not discover this until I made my pre-setup visit on June 25th. Their max insurance payout is 2k, which is a total ripoff (and mandatory to pay each month). The person in charge kept having typos, so the incorrect amount was sent originally so I was expecting more. The storage place refuses to accept any responsibility, even THEIR code was the one used to get in. No attempts to find out who based on the code and description and car and time they took the camper based on security cameras, so don't expect that to help you either. I did everything I could to make sure my camper was secure, even without having a 'secure entry' at the storage place. Never renting with cubesmart ever again. EDIT TO REPLY TO CUBESMART RESPONSE: I already did that whole thing and nothing was done by customer service other than to pay out the tiniest insurance claim that barely covered what I paid into for storage and "mandatory" storage insurance. Seems like Cubesmart should be at fault here. But I guess we'll see...

Onsite management team quickly responded to questions in a friendly informative fashion. We were compelled to move because large segments of the Austin community and our Condo Association were not following CDC guidelines. Our condo association experienced people coming over the wall and breaking into cars (on video with audio). These same people destroyed the community mail box system twice. Strangers started using the pool of our gated property. Items were stolen out of our garage while my wife was unloading groceries from her car. After deciding to retreat to our second home, we also decided to move our storage locker which contained business files. Sad decision after the years of positive service by the management of CubeSmart. Great management, great company.

These are outdoor storage units Rented a space back in October, asked if they flood because how onion creek can get. Was told no flooding due to their location. Moved in with alright rates. Put our things in there no problems. Went to get some things out on a rainy day. Found that water does flood in from side unit and another place. Also water seeps in from roof as well. Tried to file a claim at their insurance you have to get. Was denied l. Told it’s all surface water. Which coming from roof/ceiling is not surface water. Some things are now ruined and can’t be replaced. This is poor storage unit quality and I suggest you don’t store here to avoid having things get ruined too.

To be totally Honest. It was Mike who helped me when I signed up for my unit on Wm Cannon near the 35 in Austin,Tx. He was so helpful for the time (over a year) that I had my things in storage. He was always pleasant, well informed, and helpful. As I am a senior citizen, I would be proud to know , if he were my son, that he conducted always in such professional and friendly. He always remembered me on sight when I came and we we could sit a d talk a bit. Very good choice for someone to represent you company. Storage unit was ok but a little rough around the edges, but then it was the first time I had ever found the need to use one. Thank you for being there.

This location is absolutely awesome! The prices you see are truly the prices you get, and their customer service is impeccable. Not only did the manager, Gilbert, take his time explaining everything in great detail, he allowed us to view multiple units to ensure our items would fit. He also provided us with extra discount options, that weren't advertised. I've had issues in the past with other storage companies and always left feeling unsure. This time was vastly different. I feel safe with the security and the staff. Great Job Gilbert....great job!

In a post CoVid world where there is 100% automated service and ZERO ACTUAL CUSTOMER SERVICE it is refreshing to meet people that still take pride in being of service to the Customer. I cannot say enough about the patience, kindness and service extended to me by Monique & Felipa at the Cube Smart @. 1905 William Cannon. I found the property to always be clean and the Staff to always be helpful and friendly. GREAT JOB Ladies!!

Our camper was stolen from the Cubesmart storage space in Austin on 1905 William Cannon Drive on July 7, 2023. There have been multiple thefts at this location. This is the second incident for us at this facility--our old camper was stored there and was broken into. The management is not taking steps to secure this facility. DO NOT USE IT.

Felipa was so friendly, kind and helpful with my questions and concerns upon me moving my stuff in the storage. She also a bilingual I saw her speaking to the Spanish customer answering questions, it definitely a perfect location for her bilingual. She made me feel very welcome and taken the time to take care of me. Thank you Felipa!

Came in and was greeted by felipa who was a great help on finding a storage unit for my girlfriend and I… she then went out of her way to show us the way to our unit and gave it a clean before we stored our items. I will continue to store my items at this location, thank you so much felipa, she deserves the recognition!!

No - they're not the cheapest storage in the area, but I was able to get a space reserved and rented so fast, I was in and out in under 10 minutes. With other places I've used before, I was in the rental office up to an hour just filling out paperwork. This rental company is doing something right to make it this easy.

Ive had a great experience with cube smart so far,I booked my unit online,I received email immediately with my gate entry and code for the temporary lock the hat was on the door,upon arrival I opened the unit and had a courtesy bag inside with my new lock and key,great experience,same day

Cube Smart has screwed up, every time I store my car, they are trying to charge me late fees and I paid up front and they still can’t get it right. I’ve showed them the bank statements and they still can’t get it right. I’m in South America and I don’t want these problems.

The new DM for Austin (Dennis) made a potentially difficult situation disappear. He was gracious, professional and a pleasure to talk with. I still have one unit remaining and will keep it and not move out because of how he responded to my concern.

Everything was clean and organized in the lobby and the grounds were very nice as well. The person helping me was efficient and polite. She helped me decide on the best size storage to accommodate my belongings.. I am very glad I chose Cube Smart.

I will never be storing any of my stuff here! They will charger fees after fees!! I clearly spoke with the general manager Jazmine Brown! I spoke with her on May 20th my balance then was $247! I clearly ask her till what date did I have to

I initially went to the CubeSmart on Pleasant Valley looking for an RV parking spot. They didn´t have a decent one but they kindly looked up the inventory over at William Cannon CubeSmart and sent me over there. At the WC CubeSmart I met

Expect to be "nickel and dimed" to death! From the admin fees to the required insurance to the special locks they MAKE you buy that only work on their specific doors. Total BS. What I expected to be a $53 charge quickly added up to $120.

I have been threatened to loose my life. My belongings stole from me. The owner of the property is being held against his will in his own home by people I have seen on video at this location collaborating with the management to do so.

The worst experience ever! right after signing up and setting up auto pay the system didn't auto charge my first payment, and I received a past due notice just a couple of days after the due date. I called and spoke with Monique. She

Following the recent flood we needed extra storage space and found it at CubeSmart. The personnel were very friendly and helpful, even providing first-aid when I injured my arm. Thank you so much for your courtesy.

Monique was extremely helpful and knowledgeable. She got me what I needed and all the information in excellent timing. The facility was clean and organized. I appreciate those who know their craft and do it well.

The manager was really friendly and helpful, even after staying a half hour late to accommodate my delayed arrival after 12 hours on the road. He easily could’ve said “we close at six” and been on his way.

I have tried calling from out of state on and off for hours on a Saturday. The automated phone system is malfunctioning. Please try simply answering the phone! It’s important I talk to a representative.

Bryan helped us get set up with our 10×20 storage unit in under 20 minutes! Above and beyond customer service from start to finish. Wasn't even his location, he was just there helping out temporarily.

The Manager Frances was so helpful and kind! We were moving from out of state and stressing about our storage situation. Luckily we found this location and Frances made everything much easier for us!

Quick, affordable, clean. Reserved a unit online the evening before, went in the next day and paid for it. It was so easy! Staff is very helpful and the premises are clean and secure.

Easy to get to my belongings and can easily have my bill deducted from my account each month. Facility is very clean and staff is professional and helpful when asking for anything.

Felipe was courteous walked me to the unit which was a bit away explained everything to me and was very knowledgeable appreciated her nice personality. Thanks Ray.

The office people are great. I even had to park my car for a month to go out of town. Everything went very smooth. My storage unit is working out very well also.

I just want to thank Bryan for helping me out today, he showed me a couple units. He was really respectful and explained everything to me perfectly.

Felipa and Monique were excellent very friendly and professional they gave me several options and got me what I was looking for thank you so much!

They started charging me $20 more in monthly rent with no 30 day notice as required by their contract. Customer service is non existent.

The front desk staff was very polite and professional. The temperature-controlled units were great for storing our belongings.

felipa is the amazing store manager who set us up with our cube! we highly recommend this location and storing here!

Felipe the store manager was great! Patient ans walked me throughtl the entire process and gave me a tour. 5 stars.

They made it super clear about what you need and they give you all the information you need. No stress in my book

We needed a unit for a short stay and they were very accommodating! Easy in and out and very secure.

The Employees there have great customer service, something hard to find these days.

Do not rent a storage here they have homeless living in unit's

Good communication good pricing nice young ladies