I reviewed this 1038 W 35th St location almost 2 years ago and noted the poor behavior of the 2 person staff. Since then, as is noticeable every comment has been celebratory. Here is a business with 100% complimentary reviews. As unbelievable as that is, apparently Tiffany and Tanya are solicitous of customers and goad them into writing these sparkling personal reviews. My review is nowhere to be seen on their site. The OWNER responses are not from the REAL STAKEHOLDERS but from the clerical staff in the local office. Indeed I had noted the sanitary appearance of the facilities in my prior review, which is not unexpected since this is a recently rehabbed century old building. It was part of the defunct Spiegel Catalog company of old. Frankly it was the staff that was crude, rude and vulgar. Of course, after I complained to their CEO, The Attorney General's Office and the Consumer Affairs Department they have since apparently had a born-again experience. That's all for the good. Their current effort along with Monique Little, a District Manager, is to raise my rental rate to an extortionary amount to drive me away or make me pay for my keen observations. They would rather not follow the Illinois Law governing Self Storage businesses. If this address is convenient for any renter, I would note that it is in satisfactory physical condition

I want to start this review by sending a HUGE THANK YOU to Tiffany! She helped make the already stressful event of moving, much easier and helped ease my worries regarding my belongings. This was the third storage spot I checked out on that particular day. I was nowhere near close to being happy with the first two and thought I'd be doomed to have to pick a mediocre place to store my things. That being said, I was immediately impressed with the cleanliness of the CubeSmart office when I walked in. It was clean and it smelled nice in there. The best part is, I was immediately and kindly greeted with a warm smile! At no point throughout the entire process did I feel like I was bothering Tiffany with my questions and concerns, nor did I feel pressured to rent one of their storage units. She was even willing to give me a tour of the unit I was interested in and because of that, I realized that the initial size I thought I needed was way too small!! So that definitely saved me a headache. The monthly fee is also pretty affordable. The security of the building and units is legit as well. The storage units themselves also smelled clean! There was no mildew or "old" smell at all. No garbage on the floors, nada! Go check it out for yourself :)

Cubesmart have some great managers! I got two callbacks from 83rd Cubesmart while on another call with this location. I love, love Tiffany J. who called me back when I reserved the unit, and in less than 10 minutes she was calling me. Even though I had to apologize for my dry tone because I thought it was someone playing on my phone, but she was very personable, friendly and professional. I didn't rent from her because it wasn't close to the bays nor a 1st unit because it's a popular location, and I'm out of shape..lol! But she left such a great impression on me, she was so gracious when I told her that another one of thier locations had called when I placed her on hold. And that I was going to the other location on 83rd because both locations called quickly. I was impressed at how complimentary she was of the manager named Tiffany and the aesthetics of the 83rd location, (yes I was confused being introduced to two Tiffany's at Cubesmart, 5 minutes apart. LOLOL.) I would recommend, this location, off personality alone!

I'm new but, I can say, so far this place on point. I was greeted with a smile and warm welcome by the manager Mrs. Williams. She was courteous, thoroughly informative about Cube Smart, its policies, and the facility's amenities. She even took the time to clarify each point of the rental agreement as needed as I read through!... most businesses try to rush you through as if the details aren't important. The place is clean - I actually saw Mrs. Tasha diligently working to make certain it was (I used to be a mover, saw countless storage facilities, but never saw staff cleaning!). Cube Smart seems to look forward to going above bar to ensure some service. I'm sure I'll stick around for a while!

Ali the customer service person was very professional and provided answers to all my questions. Because of such great service, clean facility, and reasonable prices, I decided to change the size of my unit to a larger size, at the same location. Ali suggested that I talk with Tiffany about more detailed pricing and availability. Tiffany is a doll. She had such good energy with a welcoming smile. She gave me price information and 2 great deals that saved me a huge amount of money. Tiffany and Ali showed me 4 storage units that met my current needs. Surprisingly it was Ali's 1st day. Kudos to Cube Smart for great employees. I strongly suggest you bring your business here.

I had a great experience working with Tiffany today! She really made a long, hot, mask-filled day a little easier. But I already knew this was the level of service we would receive. I may be a little biased, I've worked in the same building for 2 years and get to see Tiffany on occasion. That's why I want to share a unique story. Last year when winter was beginning and Chicago Public Schools were on strike, a young girl came to the building and asked for directions to a football field. Tiffany's instincts kicked-in and knew something was off. She went above and beyond to try and help that little girl get home safely. That's the caliber of character I want in my corner.

Moving your life into a storage unit isn't always the easiest, so any help along with the move is always welcome. Eduard at Cube Storage assisted with showing me units so I could select which one was best for my move. Eduard went above and beyond with outstanding customer service. The service he provided helped make my move run smoothly.. everything fit!! It's only been a couple of days since I have been with Cube Storage but the assistance I receive and the warm welcome that Tiffany and Eduard provide everytime I walk into the doors really has helped with my move. So thank you! Parking could be easier but it's easy to overlook with this outstanding service!

we were in a desperate crunch when covid hit and we had to find a storage facility for my daughter's things since her dorm was closing down. CubeSmart to the rescue. 6 months later I was coming to drop my daughter off to off campus housing and called the facility. The manager, Tiffany, was AWESOME!! She was attentive, very helpful and only charged me for the 2 extra days we used the facility instead of the whole month. The facility itself is very clean, secure, safe and easy to get to from the airport. I would use this facility in a heartbeat again if I had the need! Talk with Tiffany if you have any concerns. She makes the whole experience SO smooth.

I was referred by a friend to contact CubeSmart Storage for my move last month. I am glad I decided to use their self storage services. Tiffany is absolutely wonderful! She helped me find the perfect size for all my things and was very clear on all the instructions to make this as convenient as possible for me. They are very clean and provide many things that helped make moving my items fairly easy. At the end of my lease with them, I had a family emergency and she was so helpful and understanding on everything going on. Tiffany made me feel welcomed from beginning to end and because of her, I will be back if needed in the future.

I was extremely frustrated with trying to access the elevator to get to my unit, the code didn’t work so I’d have to go to the 5th floor then press 4. I spent at least an hour dealing with the elevator trying to move things in. I called customer service to ask for help and they called the manager. She stated that when you check in online for the 4th floor it always causes problems for the customer. So if you know this why not correct the issue for future customers. I end up having to use the manager emergency pin. The only thing good about the experience is that it was clean. The unit was way too small for the price.

Tiffany and Edward were comprehensive, personable, and took care of all of my needs yesterday when I responded to an ad for what turned out to be the best possible offer in the city for me as far as getting started in a new, climate-controlled and generously-priced storage unit in the wake of my previous storage facility doubling my rent, which I learned about yesterday morning. I like the price, I very much like the facility and it’s amenities (washroom access outside of office hours), and I very much appreciate the top-quality customer care relationships. I feel very well taken care of.

Tiffany and Tanya are great assets to the company! They are nothing short of professional, courteous, and efficient. They both were very understanding of my unpredictable predicament that comes with moving. There is a no pressure approach and a willingness to literally walk you through the process. On moving day, they stepped out of the office to ensure I understood how to operate the doors, keypads, storage door...the works, which was all explained to me upon my first visit. They brought peace of mind to the task of moving, which can be just a flat out pain.

The location I went to on 35th was an amazing 1st time and it was all to Tiffany. This being my first time ever putting items in storage I had no clue how it works. Thanks to Tiffany everything was so easy and quick she even took the time to show us exactly where to go, how to use every resource available and even got to see the unit before we settled. The whole place was clean and dry perfect for our needs. I would stay here just based on her customer service and how friendly and easy she made it for us. Thank you so much.

I've been renting storages for many many years, in N.O. Houston, Dallas and in all my years of renting storages I have Never met anyone working at a storage as Nice, as Pleasant as Informative, as Thorough, with such a Beautiful Spirit and Great Personality. She is truly an asset to your company and if I had a business I would most definitely want her or someone just like her to run my company. She is truly the GOAT for Cube Smart. Thank you Tiffany for brightening my day which didn't start off to bright

The facility is clean and well maintained. It is well lit and I feel safe going to my storage unit at any time during the hours of availability. Tiffany and Edward in the office are absolutely wonderful! They know the job well, are courteous and professional. The only thing I would say was a disappointment is that due to the location being in a building with other businesses, many time the carts provided to assist Cubesmart customers with moving were unavailable after Cubesmart office hours.

My move in process was absolutely painless. I reserved, registered, and paid online. Showed up and found my storage room clean, with a welcome bag that included my lock and details. This location is by far the best one I've used to date. Edward and Tiffany are always helpful, engaging, informative and service oriented. Only Chic-fil-a is offering the kindness these two give you. It is this location and those people that make me want to refer folks to THIS CubeSmart location.

I am incredibly satisfied with my experience with CubeSmart Self Storage. I am particularly thankful to Miss Tiffany who assisted me throughout the beginning of the process. Miss Tiffany was truly a superstar and was communicative, helpful, kind, and warm! She made a difficult and stressful time for me so much easier and I am incredibly grateful for her. If you are thinking on choosing CubeSmart please look out for Miss Tiffany, she will take good care of you!

Tanya the manager was super helpful in explaining all the details and options as well as showing us various sizes of the storage units. It looks like a really well managed operation, has a great area for unloading your car under shelter, and a good number of carts for moving your items. The hours are very convenient and there’s plenty of parking. We are very thankful to have such a great option for additional storage in such a convenient location!

It was very easy to book a space online and they confirmed immediately, which was reassuring. The facility is clean and easy to access and the office attendant was very helpful and nice. The only things I didn't like is that you have to pay for a lock if you get it through them, which wasn't clear, and that you can only store/insure contents up to $5,000 which seems like it's not very much. Also, the elevators aren't very big.

Both Tiffany and Tanya were very helpful. They showed me all of my options and took the time to made sure I was satisfied with the space I rented. The facility of itself is very clean with ample parking. It has large walkways that provides easy access to the units. Another convent feature is this place has multiple elevators which comes in handy during the busy hours. I would definitely recommend this location.

The General Manager Tiffany was very welcoming when I came in to sign my lease. She has very good customer service skills. She makes sure you understand everything you need to know before you move in. The storage area is very clean. Overall I had a good experience with CubeSmart so far. Tiffany is an amazing person. Would highly recommend this company and this particular location 1038 W. 35th St.

We were helped by a wonderful woman named Tiffany, she was so helpful. I could definitely tell she knew what she was doing, even when the systems were in the fritz she was so helpful. She's definitely overworked right now though, what with colleges getting out. She still went above and beyond though, even remembering several regular customers' names and greeting them as she gave us a tour.

The good: * Clean storage area * Safe entrance The bad: * Got a massive price hike 6 months into the lease with very short notice (rate more than doubled) * Elevators are quite hard to operate. The storage floors are mixed with other commercial floors... It will take a long time before you actually get to your storage. Overall not recommended. We switched to another company.

Every time I encounter one of your customer service people in the office on 35th Street in Chicago I receive surprisingly great professionalism, thoughtful and courteous service. Tiffany is the person I've seen and talked with the most. She's very knowledgeable and extremely helpful. You have a very good employee in her, wish I could steal her away for my company!

Tiffany at the 1038 W 35th St Cubesmart has been amazing since I moved my items in last year. She was extremely helpful to my transition as I was working to get rid of some furniture. Especially during a pandemic, she was so resourceful and understanding as I could not find anyone to buy or donate it to. She made this whole process easier and affordable.

Rented at 1038 W. 35th. I rented on line but called the office first. Edward provided great service. Made another call the day before I moved in and again was provided great service by Tiffany. They both assisted me the day of the move.The personnel and the ease of the on-line registration made this a 5 Star experience.

I have never rented a storage unit, but always had the image of some dark, creepy space. I was pleasantly surprised to see that CubeSmart is not such a place. It’s bright, very clean, well secured and the staff was great. The price is competitive and I found the location along 35th Street bus line very Convenient.

Tiffany was so friendly and helpful as well as patient and knowledgeable with all my questions.also she was so accommodating with my reservation.edward was very friendly & knowledgeable and accommodating to me when I thought I lost my keys. Overall the experience is like having family looking out for me.

Excellent customer service by Tiffany. She is excellent rep. Know what she does!! knowledge, patient and friendly.I just want a excuse to go to my storage just to hangout with her and talk !! She made me feel welcome.I will definitely recommend CubeSmart and more this location from going forward.

The employees at cubesmart were very good at their jobs and at explaining to me anything I needed to know about the storage units and building. They were never too busy to help me. One person, I believe her name was Tiffany, helped with my questions about how to terminate my lease. She’s great

Had no issues while I was renting out space here for a couple of months. The place is pretty clean and the security system is reassuring. When it came time to move my stuff out and close my account, Tiffany was great and made the process simple and convenient. 100% would recommend!

This place is clean, well-managed, and secure. They were very attentive prior to my move-in date and extremely courteous and helpful when I arrived. It's very easy to access once you've checked in and the docks are spacious. Also, the building is historical and quite interesting.

I work as a mover and this is the worst facility in Chicago. Only because it’s not just storage but other businesses are here and it creates a nightmare at the loading dock. You will wait forever and people will block you in. My storage is here and getting in and out is awful.

I rented a space at this location and tge GM Tiffany is amazing! She made the process so smooth and easy. She explained everything to me and was so nice, not to mention the cleanliness of the building. I would recommend this locating to anyone looking for storage.

My place wasn't ready to move in until July 11. I was trying to see if I could get refunded the difference. The lady said you all didn't refund any prorated charges so I decided to leave my furniture there for almost another month. Overall the service was not bad.

Tiffany was a delight to deal with, very thorough in explanations and answered all of my questions. She was friendly, service-oriented and accommodating. I thought this experience of picking out a storage unit would be an expensive nightmare, but it was a breeze.

This place had amazing customer service, Tiffany and Edward were great. Always answered all my questions and concerns, made my move in and move out easy. One of the cleanest storage units I've used. I would be recommending this location to family and friends.

Tiffany was beyond great, she was really nice and supportive made this stressful process easier. I would recommend this place to anybody. Any issues I had or help I needed, Cubesmart handled with great empathy. Best storage company I have ever encountered.

I like face to face communication. So went to facility. Edward was awesome. Showed me the space. Once I said perfect, he showed me all the ins and outs of the facility. His Detail was great. Paperwork went smoothly. Very nice experience. Place very clean.

Every experience with a team member (Tanya & Tiffany) as well as general phone customer service representatives have been outstanding. Everyone has been extremely helpful, friendly, and accommodating. The facility itself is also very clean and well maint

The Representative Tiffany was great! She was very friendly and professional. I requested to look at a couple of units before I rented and Tiffany had no problem showing them to me. Tiffany was very patient and pleasant! Great Customer Service!

Tiffany was fantastic from start to finish. I came in to see the unit before signing the lease and she was extremely informative, and kind. When I brought my wife back to sign the papers, Tiffany walked us through each step of the process.

Anyone that is looking for a clean, new, climate controlled storage unit should come check out Tiffany at this location. She’s friendly, knowledgeable, and efficient. I notice things like if the place is clean, looks well taken care of,

Very clean facility and such friendly staff. Tiffany is amazing and so helpful every time I call with a question. Safety is what made me pick this location. I am comfortable going at night as each floor lights up as you walk through it!

This particular Cube Smart in Chicago had other businesses in the building. I felt more safe entering this facility as there was constant activity and I didn't feel ALONE in the huge building. Also, the staff was extremely helpful.

Tiffany was an enormous help as I moved my things out of this cubesmart. She made sure I knew what I was doing and checked me out super quickly! Above all, she was a friendly face, which I’m sure we could all use on moving days!

I love the convenience of getting there from home, I love the staff, especially Tiffany, but the parking is a nightmare. You can't go into the loading Bay without getting trapped in by someone else (mainly the cupcake people)

The service and cleanliness of this Cubesmart facility is amazing. Both managers, Tanya and Tiffany, have always been extremely courteous and helpful. I highly recommend this location to anyone wishing to store in Bridgeport.

The manager was very helpful, attentive and sweet, she assured my comfoarability with leaving my belongings in care of Cube Smart. I will definitely recommend this location to others, that are in need of storage. Gold Star...

The manager of this location (Tiffany I believe) has been extremely helpful and diligent in following up with me and making sure I had everything I needed to get access to my new unit. Super accommodating and friendly!

Cleaning Friendly Customer Service Tiffany Was the Best I love & truly appreciate the reminder calls about my bill being due before a late fee happens also she’s easy to talk to solves and issues if you was to have any

The customer service that was given by Tiffany at the front desk was impeccable!! Very knowledgeable, helpful and exceptional respectful. I normally don't give out ratings but, for this establishment, I had to do so.

Tiffany is so polite an excellent, she was so nice and very informal she gave the best experience to me. If anyone needs a cubesmart experience she will provide the best one. Thanks to cubesmart Tiffany & Edward.!!!

Your management staff was always on top of things. The hours are reliably posted, and after hours access was also reliable. The place had dolleys available and a good place to transfer from dolley to car or truck.

Tiffany was super informative and knowledgeable. She walked us through 3-4 options and gave us pricing for each. Very patient. We were going to go to uhaul but this experience made us confident to pick Cubesmart.

My entire experience with this location has been excellent! The online rental process is very easy and straightforward. The office staff is so kind and helpful. Also, the facility is clean and well light.

The CubeSmart Self Storage is clean and I have had a great experience. The Management, Tanya and Tiffany are the best. Extremely helpful and on top of everything. This is my favorite storage unit so far.

The manager Tiffany was more than helpful with a wonderful attitude and extremely friendly and attentive. She answered all my questions and made me feel comfortable with my decision to go with Cubesmart

Tiffany from CubeSmart here was very friendly and efficient in getting me acquainted with my storage unit. Also the staff had been very helpful in pushing back my reservation in anticipation of my move.

Tiffany and Tanya take care of everything. They have been super helpful and worked with me when I have needed to make a change with my unit or when something has come up. It's nice to be in good hands.

Tiffany is excellent at what she does!! Excellent costumer service, very knowledge and patient. Best costumer service I’ve received in a long while. I will definitely recommend CubeSmart going forward.

I just scheduled my first cube with CubeSmart and the professionalism from this location was great, no headaches no stress. Thank you Tiffany for your positive energy and helpful information …

CubeSmart is a very nice storage facility. Neat, Clean & Safe. The loading dock is huge for loading & unloading. The customer service was nice & friendly A+. Thank you Tiffany J & Tanya Lartheridge

The facility was clean and state of the art. The staff was friendly and professional and knew what they were talking about. Overall, very satisfied with the service. I also got the best price!

From the moment I called to inquire about renting a space Tiffany was more than helpful. Her customer service skills were top notch. The facility was clean, quiet, secure and easy to access.

Tiffany & Edward are awesome at the facility at 35 th & Morgan in Chicago Easy to work with & very helpful. Tiffany helped me get the paperwork needed to set up & make changes to accounts .

Awesome experience! Tanya was majorly helpful and super experienced. Helped the whole thing go smoothly, definitely great customer service looking forward to working with her and Tiffany!

Tiffany was great from start to finish! She assisted me with a long distance move when I was unable to be onsite. 10/10 would recommend this location to anyone in the Chicagoland area.

Tiffany went above and beyond with an explanation of how things worked, access codes etc... Took her time and walked us through. Great customer service! Glad I chose this location.

I loved cubesmaet customer services they were always available to help with anything I need with a speedy time and good service I’d definitely recommend their services to others

Very excellent customer service Tiffany and Edward went above and beyond to help me find the perfect sized storage. Will be recommending this location to family and friends!

Tiffany and Tamika were very helpful and considerate staff. They were friendly and knowledgeable. The facility was clean, accessible, and just what I needed. Thanks so much!

Great Experience! The lady in the office, I believe her name was Tanya, showed me around and answered all of my questions. Storage units are perfect and are very secure!!!

Tiffany is the best! The facility is clean as are the bathrooms. Two elevators. Access to loading and unloading can be a bit challenging at times but overall ok.

Tonya was absolutely fantastic. We got a last minute storage space which saved us and Tonya showed us everything quickly and efficiently. Great experience.

Tiffany did an amazing job helping me out today! She was so courteous and explained everything with great care. She is absolutely a pro at what she does.

Good prices and friendly staff, Tiffany helped me out and was friendly super helpful. Place is clean and secure. Easy and fast service recommend it 100%

Clean facilities but this is the only storage i have ever seen with no freight elevator. They sorely need one wouldn't recommend until they install one.

I just love Miss Tanya. She was so nice and so informative about the storage cost and availability. I will definitely be back to purchase a unit.

Tanya and Tiffany were amazingly helpful! They gave us exactly what we needed and we had our storage within minutes!! Recommend this place 100%!

Everything was in good condition, parking was easy, and the rates were reasonable. The manager Tiffany was also very helpful with any issues.

Ease of renting. Clean, well lit storage areas. Big parking lot and really easy to get to from my son’s college. Very responsive staff too!

Customer service is excellent the young lady is knowledgeable, friendly, and helpful. I would recommend this location just because of her.

Tiffany (their GM) is amazing to work with. Venue is brand new, very clean and offers good rates. So far I am very pleased with my choice!

I had to organize my daughter college furniture move by far away. Both Tania and Tiffany helped me and made everything a breeze. Thank you

Tiffany at the 35th st location was outstanding. Answered all of my questions. Quick and efficient. Most of all she followed up with me.

Great Rental Storage Location. Secure with pass code entrance. Nice office area. Tiffany was very helpful with all the questions I had.

This was our 2nd time getting a storage space on 35th Street. Tiffany was great again and the unit was spotless and access was simple.

Stacy and Tiffany helped me out and we’re so friendly. Place is clean and secure. Better deal than any other place nearby

Great space. Very clean. Amazing customer service. Tiffany helped me with my account and made the whole process simple !

Very professional mannerisms, She explained everything I needes to know and what I was signing for. Very knowledgeable.

I saw the big difference from other storages and very nice customer service I do recommend this place nice clean too.

Tiffany is very helpful to me when I come here and place is always clean I recommend to everyone who need storage.

Amazing customer service! Very clean and great location! Tanya is such a pleasure to work with! Highly recommend!

Visited the sixth floor. This floor is full of art galleries. My wife has some exposed work and came to see it.

Tiffany is so professional and pleasant to deal with. Clean and well maintained building. Definitely recommend

The staff is really nice and the building is very secure, has great hours, and has easy access from the road.

Quickly and easily set up a cube today! Thanks to Tiffany for spectacular and super warm customer service.

Clean & Safe Facility... doesn't feel like a normal storage facility. And Tiffany is an absolute pleasure!

the staff is excellent. the price of rent is outrageous, and the rent constantly goes up significantly!