I have rented here for years without issue and Jacqueline was awesome. However, since my return I have had several issues this week being unable to enter my storage unit during the evening along with several others waiting outside unable to get in. Since the time change this location has not updated their information causing the center to close an hour earlier resulting in no access for those who come after 9pm. There is nothing worse than having several truck loads of items to store and then having to turn around and take everything back and start over. Moving to this location has taken more trips than necessary and has left me with a horrible experience that should have never happened.

They were polite when I couldn't figure out when/if I was going to need a storage unit. When it came time and I went in to sign the paperwork, I was greeted in a very warm personal and professional manner. Jacqueline dropped everything she was doing, promptly showed us the unit, how to enter and leave, and then we returned to her desk. The paperwork was completed very quickly and easily, and we were emailed the receipt and other paperwork. She (they) have it down to a science. I've rented units before in other places and these folks know their stuff. Good job !

After being totally satisfied with Cube Smart Storage for my house furnishings and personal items two years ago I returned to them again for the same service. Other facilities may have cheaper rates but Cube Smart clean facilities, easy access and professional service is the reason I returned. I was even more satisfied when the store manager Kennisha contacted her district manager on my behalf because I felt I was given incorrect pricing and unit size information from a customer service representative when I called. Ask for specials, they usually have them!

AJ helped me and my boyfriend out when we were in need of a small storage unit. He was very informative and gave us all the necessary information including addressing all the fees we would be paying up front and other fees regarding late fees. We were also able to get a 10 percent off discount for our monthly fee, which made the monthly rent cheaper than the next nearest storage facility. I feel confident in storing our belongings at CubeSmart and would definitely recommend them to others! The location is also convenient for us, which was a huge plus.

Worst customer service ever !!! Would not recommend this place at all do to Aj attitude and problem with doing his job rule 1 you are not the only storage facility in town #2 how you talk to people will determine how far you go in this world!!!unfortunately AJ MOUTH AND ATTITUDE TO BE OF ANY ASSISTANCE WILL CAUSE ME TO NOT RECOMMEND CUBE STORAGE TO ANY ONE AND I WILL PERSONALLY SPEND AS MUCH OF MY FREE TIME AND IDLE TIME TO MAKE SURE NO ONE DOES ANY BUSINESS WITH CUBESMART. I AM PISSSED!!!and this will not be the last you hear from me!!!!

I rented a space from another company which was taken over by CubeSmart. I saw an ad for CubeSmart with prices posted and was shocked by the difference. I thought it was a break for the first month. When I went to the website for my location (Point Meadows in Jax) I saw that I was being billed almost double the regular price. Contacted the company and they asked for documentation. Entirely possible someone did a typo and added a 1 in front of the rate. Regardless, I had been paying much more than the posted rate. AVOID AT ALL COSTS!

Kaylnne was awesome, even though she was hindered by technical difficulties that were beyond her control. She was friendly and definitely made up for the inconvenience we had during the internet outage. The facility is super clean, carts were available to help move everything in and huge freight elevators helped with the larger items. Love the loading/unloading area as well. I've used a different storage unit company for years in the past, but definitly making this my new stuffkeeper of choice from now on. Thanks!

The Staff is fantastic Jacqueline & Kaylene were such a great help. They were there when my buddy & I were stuck upstairs, after 10pm & were able to get us on our way. I have nothing but compliments for the two ladies, they are quite the exceptional pair always helpful & always so courteous to everyone, I've been to other storage places & they were know where near as good as the staff. I would recommend anyone to this facility especially where they work, Thank you for everything

Crystal is amazing she was so humbly patient that she was on time helping with everything from the size of storage to the great amazing pricing. And not to mention she has the whole storage area front office clean, smelling good, and looking extremely neat, and she showed me what to do once i was all settled. Thank you, Cubesmart, on point meadows drive, that is. Thank you for hiring a great person as CRYSTAL.THANK YOU HAVE A GOOD DAY AND A BETTER TOMORROW.

I randomly walked in on a Saturday to get some pricing, and the woman behind the front desk was very welcoming and knowledgeable. She showed me two sizes not listed directly on the website (at a better price than I had known about), showed me the available unit, and got me signed up for a truck rental all withing 30 minutes. I've only been there once since, but the facility is clean and quiet, prices reasonable, but I'll probably be there for a while!

I work for a moving company so I am constantly at storage facilities due to my job. This CubeSmart is among the the nicest storage places I've worked at. The facility is kept very clean and it's access is extremely easy. Because of my nice experiences here I recently got my own unit. Kalynne was extremely helpful and very accommodating when helping me get my unit. I would highly recommend this facility for any storage needs

Jacqueline is absolutely amazing, very professional and engages with her customer and make sure you understand everything. I wasn't sure several times about what size storage I needed and she was able to help me find the perfect size that was perfect for me and she even remember me from the first time I rented. I definitely would not use any other company because of the courteous service I received!!!!!!!!!!!!!!

These facilities are great. Clean, well maintained and very well secured. AJ is an added bonus. He is kind and very thorough in his explanation of what CubeSmart offers to provide peace of mind. If you price shop, CubeSmart might not come in the lowest. If you are spending money to secure your items and want to know that they will be in great shape when you go to retrieve them, you have come to the right place!

I have been renting 2 units at this location since 2012. Anytime I have had questions or needed assistance, these people have been great. The customer service is the best EVER !!!!! Amber and JJ are phenomenal. I hope senior management at Cubesmart knows what valuable employees they have at this location. If you need storage space, I highly recommend you try this location. You will not be disappointed.

Good afternoon, Miss Jacqueline and her assistant mrs. Joyce helped me tremendously in transferring from one floor to another. it was a success, I would like to appreciate her and her assistant and all that they do. I have been with this company for many years, moving in and moving out. I've not had one bad report or incident at Point Meadows location. so I say to everyone for 2017 to God be the glory.

Clean facility, easy location for us, BUT deceiving ad, telling us the first month free. I couldn't believe how they try to explain the why it was only on certain units. No asterik or small letters explaining any exceptions to the first month. HUGE dissapointment very misleading in the Internet and outside signs, almost waked away, the receptionist made it work for us. So not sure if I recommend.

Our organization has been renting two units here for many years and I have found this Cube Smart to be a convenient location and well-run facility. The units are clean and the carts and elevators kept in good working condition, which makes our frequent visits to deliver or pick up easy and worry-free. Jacqueline, the manager, has consistently been helpful and understanding of our specific needs.

The staff at this location is awesome! I have stored here for several years and have found the managers, Jacqueline and Kennitra, to be very helpful and professional. In addition to the great service I have also been pleased with the cleanliness of the facility! I have referred several friends and an organization I belong to here, for their storage needs, and have heard great feedback from them.

Store manager Kim Land is a very competent and capable lady. When we first contacted CubeSmart, she gave us valuable advice regarding the cost benefits of various sized cubes and which cubes to rent. Whereupon we reserved two cubes upto 15 days. She kept us regularly updated. We finally rented the cubes just before our goods arrived and she walked us through the whole process smoothly.

We have been using storage at Cube Smart for many years. My family members use it as well. We are very pleased with the best service Jacqueline and her staff offer us. They are always friendly, helpful and caring. The facility(including the bathroom) is very clean and well lit. The rolling flatbeds are always available, and kept orderly. We would not store anything anywhere else!

This was my first experience having to rent any type of storage and I could not be happier! Jacqueline was very reassuring and accommodating with my own hesitation. I was able to visually see 2 different storage options. The facility is clean and the unit was very easy to locate once returning with belongings. Jacqueline's helpful and approachable personality was bonus!

Great interaction with the staff at CubeSmart on Point Meadows Dr in Jacksonville, FL. I had a good conversation with Scott about the beauty of every day. Scott assured me that he and his team were aiming to give the best quality service to each and every customer, and YES, they have done exactly that! Thanks Scott and Leo for a great experience at CubeSmart!

I have rented at other places before, but I love the Point Meadows CubeSmart!! Everyone is always so nice and helpful. Jaqueline is usually who is working when I come in, and she always seems genuinely happy to be there and greets everyone with a smile, and she is really helpful. It's always so clean there. I would gladly recommend them to anyone!!

nice place to store items, however the marketing for the free move in truck was very mis leading. we were never told upon purchase that we only get free use of the move in truck for within the first 30 days. They want to charge me $40 for 4 hours of use with the truck (which is still a good deal) but I am overall not happy with the advertisements.

Needed a short term storage unit and this place was great. Leo at the front desk was super nice, professional, and helpful. Only bad part is having to input a code every time you go up the elevator. It makes the place more secure but makes moving multiple loads inside a pain. Would still use this place again if I need another storage unit though.

The ladies I delt with(forgive me, I can't remember their names) were amazing. Even when I came in at closing time on Sunday, they were courteous and helpful. They did everything they could to make this a painless process. This is my second time using this location. When I founs out I'd need storage, they were my first, and only, call.

We just wanted to share what a great experience we just had at cube smart!! To start off, STAR was bubbling over with excitement and enthusiasm for cube smart that we could not wait to rent a unit. She went out of her way to make sure our unit was absolutely perfect!!! We are so happy to be renting a unit because of STAR. Wow!!

Kalynne was incredibly helpful - moving day was nuts and I got there with literally minutes to spare to get to my new place before Comcast did. She was super helpful; met the moving guys, gave them the keys and let me get out of there in time to meet Comcast. On a very stressful day, she made it a lot better! Highly recommend.

Clean storage facility, while it took a little complaining their district manager listened to my concern and treated me like a person. She Turned an angry customer into a happy one who will always use CubeSmart from now on for any of my storage needs. Very impressive and I appreciate their help with my problem.

I work for Nemours Home office and have rented a large amount of units for many years and Jacqueline has excels at customer service for us. She has always exceeded all of our expectations. The facility is secure and always clean. All things considered it is a great pleasure to conduct business with CubeSmart.

I have been "renting" units in this facility for multiple years for personal and business storage. The building is also well-kept and area nicely maintained. I am especially pleased with staff who are eager to help. Kalynne is very efficient and pleasant. Thanks to everyone for great service.

The storage building and its storage units are immaculate, climate-controlled and bug free. As important, the staff is very customer-focused, knowledgeable, efficient and expedient. Leo, thanks for all that you do for and at CubeSmart, it makes for an exceptional customer experience!

Leo was extremely helpful in all phases.. from showing me around, to getting me quickly into the system. And now as I'm trying to get stuff moved in he continues to help by monitoring me in the cameras and opening the first set of doors for me when I show up with boxes and furniture!

always a great experience here, clean and friendly staff! I asked KIM on a friday if anything opens at a certain area of the first floor to let me know and she called me the next morning with an update! She has been awesome to work with and so very helpful for my company storage!!

I want to thank Crystal at CubeSmart Point Meadows for assisting me with downsizing from a larger unit to a smaller one. The timing did not align as planned. However, she kept her word on ensuring that I still got the pricing we initially discussed. I very much appreciated that.

Always very helpful! Also great with suggestions of storage issues. Leo is going to be very missed from this location. He has always been very helpful and has wonderful advice. He will leave some big shoes to fill. He’s a wonderful person as well as employee. Thank you. Cindy

Cube Smart provided excellent customer service. A.J. was exceptional. He was very professional and very courteous. It was an excellent experience when it seems companies are forgetting customer service Cube Smart is not. I would recommend them if you need a storage unit.

I have used this Cubesmart for 2 yrs with varying size storage units, and had 3 units at one point while downsizing, but just one now. The staff here is truly excellent! The location is convenient. Very nice storage facility across-the-board. Highly recommend.

This Cube Smart is the Best in Town, clean, great access and the staff has great customer service! Special thanks to Tenia Jones for her top notch customer service. We have tried other sites, but always come back to CubeSmart at the Point Meadows Drive in Jax.

The entire process is very smooth and easy: online signup, online payments, email notifications, and cancellation. Price is really competitive too. And facilities are clean, personnel are friendly and helpful. Acess is easy and there are plenty of carts.

The GM Leonardo Alvarado at the 8121 Point Meadows Drive Jacksonville, FL 32256 location was AMAZING!!! He was so helpful with all of my needs. Him and his staff are fantastic! I can't say enough good things about my experience with them. Thank you!

I reserved my unit online and when I walked in I was immediately greeted by Amber! Amber was amazing! She provided me with all the information regarding my unit and the facility. I was in and out in 15 minutes! I was very pleased with the service!!

Needed a storage unit quickly. I called and they had what I needed at a great price. Was booked and at the facility in 10 minutes. AJ was a great help and within 30 minutes we were putting our stuff in the unit.. Great staff, great location!

This CubeSmart location is one of the best self storage facility in Jacksonville. The venue is new, modern, and exceptionally well maintained. The staff is always friendly and they do a great job ensuring all of my storage needs are met.

AJ WAS THE BOMB! He made my experience quick and easy. His pleasantness was also charming. Thanks Aj! There was also another you lady there on my second visit who helped me access my information with in seconds. Thank you! AS

This CubeSmart is top notch! I particularly appreciate the excellent customer service provided by the management team. They are extremely helpful and make every effort to ensure a great storage experience. Highly recommend

Price is doubled in just 3 years and no prices have gone up but my house isn't worth twice as much. My cars don't cost twice as much. Only this storage place cost twice as much because I moved to another one for half the price

Great place! The staff was very nice and friendly. We went a day before our reservation and they were still happy to help us! The facility is clean, great temp and well lit! I am excited to be using this place and feel safe.

Crystal is an absolute angel. The rest of the staff is pleasant as well. They have helped in a difficult time which is awesome. I have used their services multiple times and I do highly suggest them for your storage needs.

The staff was so nice. This was my first time using a storage unit and the associate was able to help me find the perfect size unit and answer all of my questions. The place was clean, convenient, and affordable!

Ms. Jacqueline was patient, informative and extremely nice. I went two days in a row trying to decide and she was consistent in her service and helpfulness. The facility is really clean and user friendly. !!!!!!!

Crystal has been fantastic. I would highly recommend this storage facility to anyone looking for quality customer service and instant response time. Thank you Crystal for going twelve layers above and beyond!!!

We have been a customer for a while and always have great service from staff. Recently Crystal assisted us with a billing issue and she was quick to help us find a solution. The facility is always clean.

Service was fast & efficient, premises is clean, secure, & well lit, the staff is awesome, manager was very helpful, and the rates are great. I highly recommend cubesmart on Point Meadows. …

Lakeisha, I’m hoping I spelled her name correctly, was and is amazing! Extremely helpful and knowledgeable of the product! Very beautiful, clean facility! I would definitely recommend leasing here!

Jacquelin was wonderful in assisting me in getting a storage unit! The place is very clean and the staff was very helpful in answering any questions that I had. Thank you for a great experience!

Jacqueline was knowledgeable and helpful. She also was friendly and made the whole process easy. The only suggestion for improvement of CubeSmart is there should be a trash can on each floor.

The staff is always extremely helpful. During move of truckload, the staff was accommodating by putting entrance doors on automatic access which made the moving very easy. thanks so much

Manager was very friendly and polite, and made me feel at ease with the process (this is my first experience with renting a storage unit). Facility is clean and easy to find your unit.

Way too expensive for their smallest unit. Prices change monthly it seems and they charge a fee to pay online. Currently waiting for Atlantic Storage to open up for better rates.

Lakesha was very warm and personable. When I asked if there were any specials, she explained them patiently to me. Her customer service was perfect. I was in and out in a jiffy!

We had a wonderful experience with Kalynne during both move in dates. She was helpful, professional, and willing to answer any question we had. Thank you for all of your time!

Fully secure unit top to bottom (even the top enclosed) and climate controlled. Cubesmart treats your stuff like it's theirs and takes care of it. Great customer service too.

I love the staff at this location. They are extremely hospitable and make my life easier. Sheltalee helps me with all of my shipments and has made my experience wonderful!

Amazing experience every time! Leon always has a warm smile on his face! Very inviting, always asks if I need any assistance and knows the answers to my questions. ☺️☺️

The service of the staff is great! Jacqueline was great. She was very professional and friendly! I have already recommended CubeSmart location to two of my friends!

Jacqueline has been fantastic. She is always accommodating and always goes above and beyond for the many packages I have shipped in. Highly recommend this location.

Always very friendly and helpful. Felt very safe. Rented here for over 4 years and never had an issue. Definately the place to store your items at this location!

My wife and I were wondering where they found such nice people to run the play. The customer service on site is incredible!! Also, the place is extremely clean.

The world is in need of more individuals like Jacqueline. Her customer service is outstanding and sincere. Point Meadows Cubesmart keep up the good work!!

Great experience renting a storage unit. Roxie was very friendly and knowledgeable. From start to finish this was a welcoming and pleasant experience!

Great experience with this location. The staff has been very friendly and helpful! I've used other storage facilities but so far this is my favorite.

Facilities are clean and well kept. Hours are also very flexible and accommodating. Miss Kim and the front desk is very helpful and polite as well.

Very safe location and very helpful staff. We needed to downsize to a smaller unit after our move And they were very helpful in helping us do that.

Lois helped us move in explained everything and got us through the move in process smoother than butter on a frying pan. Thank you for everything.

Very clean facility; outstanding customer service; convenient location! Sheltalee and Kim were a pleasure to work with, and went above and beyond!

The facilities are always in superb condition and very clean. The people in office as well as the other tenants are all very nice and courteous.

A. J. Ruff, General Mgr at Point Meadows CUBE SMART in Jax , FL. Went out of his way to help me. Great experience! Excellent customer service.

The staff here is phenomenal... Friendly, knowledgeable, eager to help when moving is so stressful... The building is incredibly clean!

This storage place is really neat! I’ve renting this since February. The manager is really nice and super friendly! Highly recommends!

Amazing service always above and beyond-highly recommend for all of your storage needs- Jacqueline Hollars was always there for us!

Received very good service. Explained everything and how it all worked. Leo did a great job and I appreciate his helpfulness.

It was convenient, safe and affordable. All of the employees I interacted with were very helpful, friendly and professional.

It's so convenient with easy access. The sign up process is painless and the gift bag with Thank You note was a nice touch.

AJ-GM he is the best of the best. He was very helpful and I will encourage you to rent a unit there for sure. Good people!

It was east to sign up. I did not feel rushed and I like the way you manage access to the building g, elevators and units

All of your employees were very polite and helpful the facility was clean and easy to access thank you very much

I enjoyed the environment around the storage unit which made it safe for my family and friends during the move

Easy to sign up . Easy access to unit and entering building . Rented two different times from two locations .

Friendly staff and clean units. Glad that we found this company...will use them for all of our storage needs.

I found my unit cleaned and prepped perfectly. Building was cool and clean and perfect for my storage needs.

Great service, professional and friendly staff. The facility is impeccable and safe. Highly recommend it. A+

Very efficient and friendly. Have used CubeSmart before and again appreciate the good value and convenience.

Jacqueline and Kalynne are very helpful. I would definitely recommend this location to family and friends.

Its always clean, a good temperature, easy access, safe, and an easy way to pay on line each month.

From inquiry to getting a storage unit was smooth and all staff were so kind and accommodating!

Excellent facility. Clean and easy to access. The staff is courteous and customer centric too.

have been at this location for 10 years. great staff and great people. clean, courteous staff.

This is a great place to put your stuff. The staff is on point and the facility is very clean.

Lois was great - very helpful and cooperative as I had to switch units after I signed up.