This is a very clean place the staff was helpful. However I DO NOT RECOMMEND this place for persons with disabilities. It's too difficult to get around. You have to walk A LOT to get to your storage ...you can NOT park close to your unit at all so if you have to unload it can take a very long time because each load takes awhile to get from point A to point B. They have flat bed carts but they are very small and don't hold much at all. Originally they had me on the 2nd floor which is even worse ...again very very time consuming...having to take elevators and again lots of walking even with that. I told them I couldn't physically do the 2nd floor and all that mess and they said I could have a little more convenience by renting a FAR more expensive unit on ground floor (it too still had a lot of walking). I asked for a unit that was more fitting for person with disabilities and they said they didn't have anything for people with disabilities. So because I'm disabled I have to pay an extremely high price. I don't think that's fair or appropriate for a business. Again if you are disabled I DO NOT RECOMMEND. I will have to find a different company that has better access for me and move out of this unit. I regret renting from here it took me two days on bed rest after this to recover.

Ten Stars ***** ***** This is an amazing storage facility, with exceptional cleanliness and beaming with top-notch Professionalism & Courtesy from all of the awesome CubeSmart Management and Staff. A warm and super-friendly Staff with BIG Shout-outs to Ms. Rosa and Ms. Jami who made this an extremely easy process for me from registration to move-in. Thank you Ms. Rosa for all of the extra assistance on getting my lock to fit properly and securely and to Ms. Jami for the outstanding presentation of my storage unit when it was assigned to me!! *****From my Heart to CubeSmart***** If you're looking for a place to store your goods, then come to the CubeSmart Neighborhood, The price is always right and they deliver customer service that's out of sight and temperature controlled units that are dynamite. An Awesome and Friendly Staff that guides you every step of the way, so you can make the most of your G-R-E-A-T day!! D. M. Davis

I felt a bit like I got the old bait and switch by the website. I saw a deal that said 10% off and first month free for some units. After looking at every unit available online, only one unit was first month free. Ok, no big deal. I then selected a unit based on the size I needed and keeping my costs in line, since I am only getting a unit for a short time. After I chose I was given a price that I would pay per month and the amount I would owe when I got there to move in. Apparently they don't factor in sales tax or the mandatory insurance. Ended up being $26 more than quoted. Not a huge deal, but it just felt like they could have got a little closer than that. It seems like a nice storage facility and security seems good, but I may have looked at other options had I realized how much higher it was actually going to be.

I recently rented a unit for temporary storage. Gail Shriner with CubeSmart Self Storage on Touchton and Southside Blvd., Jacksonville, FL. went above and beyond in customer service. She called me about my reservation, measured the unit and we double check before confirming the reservation. Gail Shriner was extremely helpful with my storage needs from the beginning all through to the time I was ready to move my belongings out. Gail was always pleasant and always went that extra mile. The building is clean and secure. I appreciate her professionalism and her understanding, listening to what I needed and was able to provided what I needed. Thank you Gail Shriner. If I ever need another storage unit, I will be contacting you directly.

After my upstairs neighbor broke a fire alarm water pipe and flooded my entire unit, needless to say I was in a bind. With my home now uninhabitable, I needed a storage unit at a moment's notice to get my salvageable belongings into. When I arrived here, I had the absolute pleasure of dealing with Gail. Although I was quite stressed, I found that chatting with Gail reminded me that things weren't quite as bad as it seemed and that really good people are still out there in the world. She was genuine, funny, and overall made the experience tremendously easy and enjoyable. I would recommend any and all to choose this location for their needs, and Gail & her team will surely take care of you!!!

I had a really great experience booking storage at Cubesmart on Touchton Rd. Mike was super fast to respond to my initial request; and Gail was super helpful, friendly and professional in getting everything set up. The space is clean and secure. Heavy duty storage carts are available to help move your stuff from the vehicle to the storage unit - in fact using those saved me a couple trips versus the hand truck that I have. They have fair pricing and a convenient location. Cubesmart also offers a truck for minimal cost to help you move your stuff. Moving is always tough, but Cubesmart certainly made it easier for me. Really awesome experience - highly recommend!

I have rented storage units in the past but this Cube Smart is by far the best and the people that work here are fabulous. Mike and Gale are super they know how to deal with the public and i will tell anyone they are the BEST. Have seen their nerves tested and always professional and will help you any way they can if you run into problems be the unit or when rent is due or anything else and yes personnel experience have been there 2 yrs and looks like be longer oh and if you babble like me they lesson .

What an awesome experience with a storage facility. I recently emptied my unit after renting it for 4 years. I now no longer need it but if and when I ever need another one it will be a CubeSmart unit. Ron and Mike were an absolute pleasure to do business with. They are always professional, courteous, friendly and knowledgeable. What a breath of fresh air in today's business world. If you're looking for a self storage unit in this part of town, go see Ron and Mike. You'll be glad you did. Regards, Jim

I needed some temporary space while we relocated my child to another city. They had a free truck rental that allowed us to move everything in one move (it is a big truck) and a very safe facility with restricted access between floors and areas. There is a good sized loading area so that several people and vehicles and load and unload at once and a reasonable monthly rate without an long term contracts. Also the office staff was friendly and professional. I would use them again in a heartbeat!

I had a amazing experience at cubesmart. Associate Gail Shriner gave me the best customer service after not getting the service I needed from other storage companies. Very friendly and informative and even tho she didnt have the size unit I needed.. she was very helpful with referring me to another cubesmart location that could assist me with the size storage unit I needed. I would recommend this location just because of how nice and knowledge she was and the location was very clean and neat

One of the best storage unit facilities I ever used. Modern, streamlined, and smart business with such courtesy and friendly staff especially the sweetheart Gail herself! The price is also competitive in the area with a good discount. This is also a well maintained, clean, and climate-controlled facility with 24/7 security. They will go above and beyond to accompany you and make everything a breeze! You won't be disappointed! Let Gail hook you up with the excellent storage solution for you!

Gail and Mike have been a lifesaver both times I had to move places. They look for promotions that apply to my moving situation and treat you like your more than just a guest. The facility itself gives me the security that my belongings are safe and secure. There is also a bathroom and water fountain in the facility which helps when unloading large loads. I love that I can rent the moving truck from them as well to save time. This will always be my stop when I need storage.

Brand new facility, very clean, climate -controlled. Helpful staff, I thought the prices were already pretty good and then was told there are even better deals when u reserve online. Nice place, spacious, and big freight elevator is very convenient. Got to speak with both Mike and Jeremy - both very helpful. I've been to two other storage places, but I think this one is just nicer. But I would suggest to bring your own lock, just buy a cheap walmart lock before u go.

Staff went the extra mile to make move in go without an issue. Had to upgrade the size of my unit and they worked to ensure I kept my new customer discount and the storage unit held all the items I required. One note: be sure of the size of the unit of what you need in comparsion what you have rented, the unit sizes are not exact and will vary from unit to unit. Measure the storage unit BEFORE you move in if at all possible.

I don't even know where to begin with this location. AWESOME staff (super friendly, courteous, and consistently willing to help), great location, clean premises... I continually (over the course of a few months) felt the space that I needed for my belongings was in reliable hands. Keep up the great work CubeSmart! Oh and two thumbs up to Mike for helping me and making the entire moving process seamless! :)

Fantastically fast rental experience. Literally took less than 10 minutes from the time I looked to rent with this company to the time I was able to access the unit and start unloading my things. Best of all, their GM, Rose, is very nice and found for me the best discounted rate, which was far lower than competitor companies similarly situated. I drove w little farther to rent with these gals.

My experience was very positive with renting a storage from CUBESMART on 8585 Touchton Road, Jacksonville, Florida 32216. I would like to thank Mike, the General Manager for his professionalism. Mr. Jeremy Posey, the Manager, was exceptionaly helpful, and extremely proffessional. He answered all my question and my concerns. I highly recommend him. Respectfully, Simone Alsafeer

5 star experience for customer service! Very friendly and easy to set up. I had an issue with booking and the staff were quick to help. One less thing to worry about with moving. I appreciate that I could purchase the lock and insurance in my checkout rather than adding something else to my list in preparation to move. Reasonable pricing and nice storage facility.

Best customer service by far! Mike, always made me feel welcome and went out of his way to make sure my needs were met, while moving in and out of the storage unit. Hopefully I won't have to store anything again, but if I do, it will be at CubeSmart on Touchton! I will recommend this place to anyone who is looking for a safe, climate controlled unit. Thanks again!

Ms Rosa was instrumental in assisting me and getting me the price that I was originally quoted. Most places wouldn’t take the time to do so she did go above and beyond with me as far as I’m concerned, I’m a 63 year old veteran that walks with a cane, and she was very accommodating. I would highly recommend her for any type of awards or promotions.

I love this location, it was clean, neat, and easy access. I also loved the front lobby worker Gail. She was very attentive and made sure I had everything I needed and everything was up to my standards. All around I will continue to store my belongings at this location because it makes moving and storing pleasant and stress free.

I’ve been using this location for almost 5 years. The customer service that Gail and Mike provide is top notch. They are kind and very helpful. This location is very clean, safe and well lit at night. If you’re looking for an affordable solution for storage, go see Gail or Mike and tell them I sent you. They’re the best.

Mike at the Touchton and Southside Blvd was wonderful for 6 years that I have been at that Unit.... the man deserves a BIG raise!!! I was working in Afghanistan.... he reached out and not just to inform me my Unit was due but he also asked about my well being. He’s a good asset to have working for your company

If I could give 10 stars to the Touchton Road location, I certainly would! Crystal, service associate, was extremely helpful and knowledgeable. She provided me assistance with an administrative issue and resolved it to my complete satisfaction. In my opinion, she went above and beyond to resolve my inquiry.

I was storing my 'stuff' at another storage facility and the management were a nightmare. Rude and weird. The management at Cubesmart were great, facilities were excellent and we got a great deal. The light was a big issue since our last locker had none! New one is great!! Thanks for the great service!

I absolutely LOVED my experience at CUBESMART on Touchton Rd., Jacksonville, FL! The manager was very, very helpful with size determination, the office was beautiful and clean, carts were easily available and the building was soooo clean. It was a pleasure to do business with and to use this facility!

I used this CubeSmart location for about 3 years for work. All of the staff is wonderfully helpful and kind, Mike is THE best! I have always felt safe being here and have never had an issue. Only reason I won’t be using this location anymore is because I moved and it’s too far from where I live.

In recent past, I had a need of storage for my furniture. Gail Shriner with Cube Smart storage on Touchton was extremely helpful with my storage needs from the beginning all through to the time I was ready to move my belongings out. Gail was always pleasant and always went that extra mile.

Great place to store your valuables. Gail and Mike at the Touchton facility are true professionals. They are very friendly, informative and accommodating. Borrowing the free truck has made my move very easy and convenient. It’s just been an all around pleasure doing business with them.

Gail and her crew are always professional and polite as well as helpful. Have recommended her and this location to family and friends. The facility is always clean and well kept. CubeSmart you have one hell of a team with Gail and company keep up the great work.

This facility is wonderful! From move in to move out Mike and his entire team were spectacular. They were kind and friendly, helping whenever they could. This was a fantastic experience and I would certainly recommend this location to others.

Good customer service was offered. Information given was clear and precise Rose, who helped us knew what she is doing. Cubesmart should have at least 2 persons working at any given time. We had to wait awhile for Rose to return from helping

This place is the best. A lady name Gail Shriner helped me today, she was very polite and helpful. She took her time to make sure I was happy and satisfied with my selection of the unit. I will definitely recommend this place to anyone.

They are all so friendly, and Gail Shriner even stayed late to let me get my rent payed. Love these folks!! 2/23/19 Yet again Gail and Mike are so kind, and even gave me packaging tape when I was running short. God bless you guys!!

Gail was so friendly and helpful to us during the stressful time of us moving. She went above and beyond to make sure our experience with Cube Smart was as easy as possible! Highly recommend Cube Smart on Touchton in Jacksonville!

Staff is friendly and very helpful. Only gave 2 stars because the ‘climate control’ in the storage is very poor. It is hot, stuffy and has a bad odor. I have used the same CubeSmart years ago, and this was not an issue at all.

The staff Mrs Jennifer is so down Earth helpful courteous understanding have a heart of gold I love her customer service I truly appreciate how amazing they are they are very down the Earth have humanitarian hearts friendly

Always a great experience. GAIL Shriner is very kind and does everything she can to help us. Greets us with a smile every time. She is definitely a valuable employee for CubeSmart. Thank you, David and Fran Johnson

This place is the best go there and ask for Gail. She is funny, polite, and very nice. She took her time to help me and not rush me like the other places. I felt welcome and at the end she made sure I was happy.

Customer Service done right! The staff is always helpful and courteous. The facility is very well kept. It has been the perfect place for us. If you are looking for a storage place this would be a great choice

The facility is fine BUT THE 1st MONTH IS NOT TRULY FREE! They add on all these admin fees and “air” fees and “just cause” fees when signing on so you’re still out of at least $65 bucks for the smallest unit.

Rosa and I had a wonderful business relationship. Rosa is hands down the best I ever encountered. She is quick, resourceful, patient, and caring. Southside Blvd and Touchton Rd. Great and cleanly location.

Easy fast and friendly, Great experience with the manager during sign up for a cube, storage area was clean and well maintained. also liked that they had dolly to help me move my boxes to my storage cube.

Rented here for over 3 years. Consistently great customer service, clean and safe. Highly recommend for short or long term storage. Take advantage of the free moving truck to move your stuff into storage.

I had a unit here for about 7 months. Staff was always extremely friendly and helpful. They unlocked the door and elevator for me when I was moving out so that I didn't have to enter the code every time.

I had to come back and leave a better review for Rosa. This location is clean and off the beaten path. Rosa was very helpful and I highly recommend this location. She was very professional and friendly.

Great facility but the company keeps raising the rates about every 6 months by 11-12%. Fortunately there are just as nice climate controlled places for the same size space $20-30 cheaper close by.

Tori Evans manager, Touchton Road location Jax Fl. was very professional and explain the my responsibilities and the company's customer service which will be available for any future help,

Gail is absolutely amazing. My experience was fast, friendly and efficient. She answered my emails promptly, was very easy to work with, and made me smile. Very happy with my experience

Mike and Gail are true professionals and their customer service is unmatched! They helped to make my move seamless and pleasant. I could not have asked for more! Thank you CubeSmart!

Cindy was excellent in helping through the unload and load process of all our storage items. Unit was clean, air conditioned, and dry. Good carts for load/unload. Great experience.

Mike and his crew are incredible. We’ve had nothing but top notch service every time we’ve come in and the facility itself is great - very secure, easy to access, great experience.

Very friendly staff, helpful with rooms available, prices, sizes. Ms. Tori was very polite and extremely willing to help us. We will definitely be storing with your company!

Mike and Gail are the most helpful people in the office. They go beyond their job to Accommodate your needs. I’ve at this storage for about 3 years and will continue.

Gail was great to work with. Easy and fast process to get started. The place is really clean and it’s pretty easy to get to your stuff. This is the place for storage.

Customer service provided by Rose was professional and friendly. I have had storage here for over 10 years. Customer service, clean profit makes the difference.

Excellent facility, clean and well managed. Staff were kind, friendly, helpful and went out of their way to be of assistance, I highly recommend this location

My unit was broken into a month after I rented it. The manager plans on doing nothing about it. Never store your belongings here unless you want them stolen.

Gail! She is the best! She worked with me to keep my stuff over the years until I finally was able to get it out. She went above and beyond so many times.

Gail was a pleasure to deal with while leasing the storage unit. I only wish I could deal with people like her in every transaction I have. Thanks Gail!

Great experience, signed docs and got the storage room in minutes. The lady working there even came before opening hours to help with my early move in!

Clean, secure, awesome deals, and Miss Wylie was very knowledgeable and helpful during the whole process. Would definitely recommend to anyone I know.

The Unit was well ventilated, access to the building and it’s facilities were always smooth and easy. Staff was always helpful and supportive.

The customer service was hands down a 10! Rosa was great to work with. The property is very nice. I will go back for any future storage needs.

Mike and Gail were so helpful with finding the right unit and their customer service above and beyond to make our move as easy as possible!

Rosa helped me to find the perfect storage quickly and efficiently. Great Customer Service! Kudos to you Rosa and thanks for all your help.

Excellent storage facility. Place is really good and has wide entrances for cargo. They even offer the service of receiving your packages

Very easy to reserve especially during the pandemic. It was all done online and no contact when I reserved it and moved my stuff in.

The People of this company are so welcoming and nice and understanding. Everything was super easy and I had no issues whatsoever.

The access was easy, I didn’t care the continuous price increases every 6 months it seemed and my stuff was there almost 2 years.

Awesome staff. Rosa is excellent and extremely helpful during every step of the process. Convenient area. Clean facility.

The people in the office were phenomenal. Very helpful and sweet. Unit was clean and perfect in size for what I needed.

I was given a cube that is locked with stuff inside. The two people I dealt with are real informed. What do I do now.

Rosa & Kevin were both so helpful with finding a unit that fit my needs in my desired price range. Thank you both!

Tori and Gail were amazing. They were very sweet and very helpful. I would definitely tell people to go see them.

Very professional staff, clean building/units. Easy access. Would do business again if I need storage in future.

Decent place. Everyone I've talked to there is really nice. I would definitely store my things there if needed.

Gail and Mike are running a beautiful and clean facility. They have both been extremely helpful and courteous.

3years now, several times bringing this up. Lights on my unit are out. Even after rates have gone up. UnSat

A little too soon for 5 stars but Malik was very patient while I decided which size would work best for me.

Great experience. Professional and friendly staff. Jami and Rosa were both very helpful and courteous.

The entire process from reserving the unit to actually signing for and occupying was fast and easy!

Jamie was exceptional. She made us feel welcome, answered all our questions, even before we asked.

Rosa and Taylor were very nice and professional and made getting our unit fast, easy and painless

Very friendly and accommodating staff. Great rates. Nice and secure facility. 100% recommend!

The facility is so clean, and so safe and secure and the Customer Service is EXCEPTIONAL

The staff was very helpful and friendly. The facility is well maintained. And secure.

This location is always well organized and sufficient. Staff always happy to help me.

Kept all our belongings safe and secure. The facility was always neat and clean.

Very friendly staff, fair prices, and Rosa especially was very helpful

Thank you Rosa for a wonderful experience and for all your help!

Easy-to-use...front desk manager so helpful...clean facility

It was so easy to rent online and the staff has been great!

I love CUBESMART! Unit are sufficient for what I need.

Great location. Staff was very friendly and helpful

Rosa who rented me the unit was extremely helpful.

Quick and easy very friendly and knowledgeable

Convenient, clean and easily accessible

Super easy process to rent a unit!

So far so good. Rosa is great.