Just rented a 5' X 10' locker at CubeSmart Storage on Western Avenue a little over a week ago. The location is perfect for us and even though I was told the locker I rented was really far from the elevator, it wasn't bad at all.  Getting the administrative paper work taken care of, paying for the insurance, admin fee, and $1 for the first month was all done in less than 10 minutes.  Then one of the girls on staff that afternoon gave my wife and I a quick tour of the facility...lots of twists and turns, but somehow I didn't get lost once.  Employees were quick and friendly and answered any questions we had and made themselves available to make sure we didn't have any questions or get lost while we unloaded the UHaul truck and that my door code worked so I didn't get locked out. The locker I rented is climate and humidity controlled all year which is a big plus for winter or hot summer day pickups or drops offs and to keep our wood furniture from warping and my bowling balls from cracking.  It will also be great to store seasonal sports equipment like bowling balls, golf clubs, hunting and fishing equipment (I wouldn't leave any firearms there and I don't know if that is even legal), and for keeping all of our camping/outdoor picnic stuff together and easy to find. The price wasn't bad when all was said and done, and having a locker will give me some peace of mind that my furniture and other items that I need to store somewhere, or items that I can pick up and drop off there after a weekend of use, will really help us to get a lot of things organized and consolidated. We just don't have storage space for everything at our house, and we do plan on moving in the next year so we can slowly consolidate our items that we want to keep into the storage facility over time, throw away what we don't need, and then when we find the perfect place and our situation is settled and it is time to move, most of our items will already be boxed up and ready to load into a truck. The facility was very clean and neat, very silent since there aren't a lot of people there other than the few people at the front desk, and the few people popping in and out to move an item or two.  This was a little creepy at first with the motion activated lights that make that slight humming noise going on and off as I walked through the twists and turns of the hallways to and from my locker.  I got over it quick enough, I've seen too many horror movies, and I always have a personal protection device if I got into any trouble, but there are cameras everywhere and the people at the counter can monitor who is coming and going at all times. The only reason I gave 4 out of 5 stars is that there are only three parking spots you can back into to unload by the elevator, and this area is not indoor and barely covered.  If I did have to load and unload a truck in the middle of winter, or a snow or rain storm, I would not be a happy camper. Also there is only one restroom at the front office which can be hard to navigate to from within the maze and I was told some people are shaving and cleaning themselves in there as if it was a truck stop shower area...gross. Means there possibly may be homeless people squatting in their storage units...sad...but also dangerous for them and me, not knowing their mental health or state of mind if I run into one or my neighbor's storage door just starts opening up while I'm moving stuff in. My first thought is going to be for my safety and I don't want to be in any kind of self defense tragedy. With all of the cameras everywhere, I think the staff knows who is in the building and where so I felt safe. Overall, very hassle free move in, very friendly and helpful staff, great location and very reasonably priced.  Just a little creepy, if your not used to being a mouse in a maze.

First of all let me start off with THANK YOU MALISSA & Kenneth! CubeSmart did a great job when choosing their Associates to represent their company. I was facing a last minute emergency in which I needed immediate occupancy FAST! As soon as I walked in the door (1st thing Monday morning) I was delightfully greeted by both Malissa, and Kenneth. You would have thought it was a Friday with their upbeat personality. Malissa gave me a great tour of the facility that was clean, and updated since CubeSmart purchase of location. Even though I was a previous tenant with previous company, I was very impressed with the updates. I was so impressed & Grateful to Malissa whom went Above & Beyond protocol seeing to it that I received the best price for my limited budget during my emergency. I am absolutely amazed that Malissa had me ready/set/and signed within 30 minutes flat/WOW:-) This includes the convenience of electronic agreement as opposed to the annihilating paperwork agreements, whew! To me this means the world due that I am in customer service myself, and I am all to aware that it is rare to find such great assistance, especially during a last minute emergency. This facility is both clean and safe with 24Hr video surveillance, electronic code access, and added security requiring photo ID when choosing to access storage through office. (I have had my fair share of other companies who allow just anyone to waltz in/through, and do whatever) When it comes to having peace of mind, knowing that your valuables are safe & secure with 24Hr Video Surveillance: This is the place! When it comes to your own safety while accessing your storage 24HRs a day: This is the place! When it comes to easy access with both ramps, and automated garage doors: This is the place! When it comes to cleanliness of facility, with no rodents/roaches: This is the Place! When it comes to climate controlled facility (which comes in handy during extreme weather): This is the place! Best of all when it comes to Spectacular Customer Service Experience: Malissa & Kenneth Are the Greatest! Thank You CubeSmart! Thank You More Kenneth! Thank You Most Miss Malissa!

I have been renting a Cube Smart back in 2012. The people who work there are incredible and that is why I stayed as long as I did. Colbly, Kenny, and John would always go out of their way to make sure all of my needs were attended to. As much as I was there, they were like family and always upbeat and positive. The reason for my rating, in spite of the great experience with the staff, is that the facility is old and dark. When I was in a street-level unit, there was a hard rain and the water soaked through the outside wall and into all of the units in the area. I thought I was good because I had the insurance offered required by Cube Smart but was told that they did not cover water damage that did not originate in the building. I moved into another unit shortly after this happened. In addition, the rent has consistently gone up, sometimes two times per year, to the point where I can no longer afford the rent. For the prices being charged, the facility should be state-of-the-art, but it is in really poor condition. Some of the bay doors were not working when I moved out and there always seemed to be something that was not working.

We are one month in on a 5x5x8 unit here. I think with the insurance and everything it's just over $40 a month - we are on the second floor. The gentleman that helped us get everything set up was very nice. He walked us to the unit - showed us how to use the lifts and made some people just hanging out in the loading dock move their truck so we could park there. The unit is supposed to be a 5x5x8 - when he took us to the unit it had a lock on it so he opened one across from it and gave us that one - it's a 4x5x8. When questioned the gentleman was nice about it, but offered saying "I didn't build the place." Yes, correct, but you did charge us for it. People have a tendency to just have locked cars with nothing in them in the spaces for unloading your crap which is super annoying for when you actually want to use your storage space. Seems alright so far.

Great location for storage. Staff is super nice and the location is really clean and maintained. I've been at the facility for over a year now and when I started there it was just transitioning to the new CubeSmart management. I've seen many small improvements over the last year even though the location was nice to begin with. I've always felt pretty comfortable at the location in terms of security and there are usually carts available during non-peak times. Some of the docks can get busy at certain times but most of the time it has not been a problem. Pricing has been competative to other locations and they generally do give better pricing for lockers that are more out of the way versus easy dock access but that means that you can select some lockers that are closer to the dock and pay for it if you choose.

Moving is not one of the top ten things I enjoy in life but after reviewing prices, locations and reviews of a few storage places I am please I chose CubeSmart Storage. The manager took the time to show me various storage sizes and locations within the building to help me make the appropriate decision. He also went over established procedures, thus, leaving nothing up to chance. He runs a tight ship, as some would say, which I appreciate. His facility is clean, all lighting worked and doors in excellent condition and a clean and well stocked (bathroom tissue). In closing, his professional attitude and witty humor made the experience worth the cost. I'd recommend this facility to anyone who is having difficulty in choosing a place to store their things....VR/Customer

Terrible service. They just chase numbers. Melisa, Kenny, and Antoinette is super cool, but they dont explain specials (refer a friend is only a percentage of the person's locker referring, and they dont call back unless you are upgrading or buying. My friend has been there for 6 years and attests to same treatment but plays the move around game that one is forced into.) No customer loyalty rewards. Price goes up every 6 months unless you move into a special on internet. Clean facility and cool staff but doesn't compensate for lack of knowledge and price chasing. Very sad. Loved to stored with my team or friend but will look for another facility that can maintain customer relations and fluency.

This is my first experience with CubeSmart but it’s been great so far. They made everything very easy during a stressful move from out of town and I’ve had no issues with anything during the time I’ve been renting. When it came time to move my stuff out of storage to a new apartment recently, I decided to still rent a much smaller unit to have some additional seasonal storage. Rather than choose a different company closer to my new place, I chose to keep renting from this CubeSmart location. It’s a slightly longer drive to retrieve things, but it’s been such a positive experience and the team here made it so easy to switch units that I don’t really want to look elsewhere.

1. Colby is an ABSOLUTE pleasure! Her level of professionalism is TOP TEAR! She's kind, patient, informative and she has helped my mom find the space she was looking for with so much patience! I witnessed her excellent display of customer service with a very unruly customer and she remained calm as she had to repeat herself numerous times. I honestly don't know how she does her job under those pressures, but Cube Smart should definitely take notice of the treasure they have! She deserves TOP pay, and full recogn of the quality of leadership and service she provides! Thank you again Colby for all that you are, and all that you do!

I had a cordial and smooth visit to CubeSmart. Colby, who helped my in-law to set my visit up over the internet by supplying detailed info about what to expect, and Jon, who showed me around CubeSmart, helped me pick my unit, purchase my lock, and set up my automatic payment schedule. Jon even gave me bottled tea when I told him needed to take my pills. The storage facility is modern and spotless. They offer packing and locks for storage. I was extended every courtesy by both Jon and Colby, I would highly recommend this facility.

I had a wonderful experience at CubeSmart's N Western location. My belongings were being delivered by a moving company with which I was incredibly frustrated, but Toni and Josh were extreme not helpful, kind, and flexible and made my experience a lot less stressful than it would have otherwise been. They have excellent customer service and really care about people. I am so grateful for them. I will definitely recommend this location to anyone who asks!

Had to rent a small storage container last minute. This place is around the corner from me and in a good location all around. Renting a unit was an easy online process. You can easily get lost in this facility as it’s a maze of units. Only bummer is you are forced to buy their insurance ($12-$25) + they sell you their lock for $18. In all I paid $108 initially the. $42 per month for a 5x5 unit. Employee working there, Kolby, was nice and informative

The signup process was simple and straightforward with no hard sells. The month-to-month contract is great, no weird first/last month situations like at Public Storage. If you want to cancel, just let them know before your next bill renewal and move everything out. The senior manager at this location (Bill?) was very helpful and showed me around the property and explained how the gates and loading dock worked. Thanks for a great experience.

If I could give more than 5 stars for Colby I would! She went above and beyond assisting me in finding the right unit. I had some extra questions and needed some more information and she was very thorough and took extra time getting back to me. I was very impressed with the effort and care that went into taking care of me. Hard to find this level of proffesionalism and customer service nowadays. Thanks again for the amazing experience!

The staff is terrible the place is dirty and extremely cold. Even though they have 2 elevators there was almost always at least 1 that didn't work. The prices are a bit high compared to similar places. After leaving a few mins late they fence in the parking lot so you have to call and then wait on them to open gate. This is the CubeSmart on diversy just past Pulaski. They only have 2 loading docks which were almost always occupied.

On my first visit I spoke with Antoinette vwho took me around to see storage spaces. She was very professional and helpful and she was one of the reasons I chose to use storage at cube smart. I was there to start my lease and pay yesterday after confirming that Antoinette was working. She explained all the rules to me, always smiled and was very patient. A great employee and company asset .

I had unit 418 there for a few months. The place was clean, had a lot of carts to help move and elevators were working good. Customer support was awesome, very different from other places I attempt getting a unit from. Colby took care of me, very professional and responsive to all my inquiries. I had a very good experience with the location and staff. Thanks and keep up the good work!!! :)

Recently my father and I embarked on a multi day cleaning and organizing of his storage locker. During the 3 days we spent there the entire CubeSmart team was very accommodating if we needed to borrow some office supplies -- like scissors -- during the process. Highly recommend them as a safe, clean, secure site for your storage needs with a high level of customer service as well.

Excellent experience with staff member Colby. Her customer service is fantastic!!! Been to the location twice and both times she's helped us out with the information we needed. She went above and beyond to answer our questions and made us feel secured with our choice. Cubesmart is fortunate to have someone of her caliber working there!! Give her a raise!!!!

The storage space is good and is clean. We have a lock on our unit that we own, but they constantly place their company logo stickers on the lock. We have to remove the stickers which can be annoying simply for the fact they shouldn't be there to begin with. They do like to raise the prices here often and with short notice.

Colby went above and beyond helping us switch to a smaller unit; she took a stressful situation and made it as easy as possible. I really appreciate her, and am so grateful for her help! I'm also grateful to Jon for answering all my questions and showing me around. Thanks so much to both of you!

Convenient location. A bit pricey but I stay because Kobe the manager is phenomenal. She is always cleaning and checking in on me. Any time an issue arises she is quick with a resolution. Outstanding customer service skills and runs a great operation. She monitors everything. She is awesome!

Hi my name is Hector Valentin I've been a long time customer at Cube Smart storage . I want to say they're the best staff you can have! The staff is very professional, friendly and helpful. I'll always suggest to people if they're looking for storage to check out Cube Smart storage! Thanks

The manager was really nice when I set up the rental over the phone and every email exchange I had was pleasant. The facility is clean and the price was reasonable. I rented a storage unit from August through April. It is easy to access and carts are provided for loading/unloading.

Colby and John were very sweet and helpful and definitely went out of their way to make sure we were comfortable and knowledgeable about our options, we ended up signing a lease and feel very good about it! They are located at the Western Ave/Logan Blvd location. Thanks guys!

The office representative was friendly, personable, and attentive. She walked me to my new unit and helped me get my lease and payment all set up correctly. Her reception decorations were cheerful with holiday charm that made us feel welcome! Great overall experience.

Subject: Re: How did we do? Kenny is super awesome, he always remembers his customers by name and ofter remembers the storage number when I often forget. Malysa is pretty good too. Staff is always friendly even on the busiest of what I would call a rough day at work.

I’m really glad I chose this as my storage facility. Colby the manager was wonderful. It was one of the best costumer service experiences I’ve had in awhile. Everything was explained thoroughly, the tour was great. The facility is taken care of. All in all great.

The man in the office is amazing I think his name is Ken or Kevin and I can’t remember for certain. He was always helpful and on top of anything needed! This was a temporary rental for a move and it was very easy to get in and out and our things felt very secure.

Not only is this CubeSmart a convenient location at a reasonable price and clean and well organized, but the staff, starting with the facility manager, Bill, have provided me with detailed customized support to select the most efficient size storage lockers.

Kudos to the staff here on Western! I've been a customer for over 5 years & I love to see the staff always cleaning especially today. It was so rewarding & comforting to know that they are actually taking this outbreak seriously. Thanks y'all

We wanted to rent a unit at this location because we saw a lot of business options on the site (we have our own online store). One of the main conditions for us was taking deliveries and being able to have them held by the staff until we

The facility was super clean and very well kept. The GM Amy was wonderful! She walked me through various options and helped me understand my homeowner’s insurance coverage and ensured it was applicable and explained all the coverage

Such a fantastic experience working with the professional and helpful team at this CubeSmart location! Very grateful for their flexibility and willingness to go above and beyond. Thanks so much, Kenny! Made my move that much easier.

CubeSmart is the best!! I’ve had two long term stays with them, and they’ve been absolutely perfect. America has been absolutely perfect when I’ve needed something (which is almost never because they’re so good). High recommended!

I’ve never witnessed a greater display of unwillingness to help as I have at this store. Been with Cube Smart for years at several different locations and this place is an anomaly. Customer service. More like customers bother us.

I came by CubeSmart the other day to set up my storage unit. Colby helped me complete registration. She was very personable and helpful during the entire process. I was very pleased with the whole thing. Thanks CubeSmart!

So disappointing. 350% price increase over 10 years. Do shop around. Plan to change storage companies every few years. The process of moving out was continually tripped up by non-customer focused management decisions.

My unit along with several others were broken into and CubeSmart had insufficient camera coverage to see any of it. I would never recommend this facility to anyone who actually wants their items to be secure.

walked into cube smart to pay a monthly bill and like always i get great service from all employees...and special thanks to colby and store manager kenny who always goes the extra mile...thanks cube smart ...

Added a unit due to trying to sell my house. The office person who was there Wednesday morning 12/28 was so great - had a great personality and showed me a number of units to help me decide what I needed.

Very friendly staff and was able to move my things quicker than expected. Good communication and set expectations, which makes way for efficient customers too. Storage had enough space for all my things!!

Clean storage..nice employees- Unfortunately my only complaint is they continously raise the rent on the room... and I've had it there way too long so it's very pricey..but I guess forcing me to get out!

Rent doubled in less than 5 years. Gave late fees through a global pandemic and they force you to have insurance but don’t tell you that until you’ve secured the unit, so they can make even more money.

CubeSmart was responsive, and had clear communications throughout the length of my contract. Very easy to work with, and a great price to top it off. Overall excellent experience. Thanks!!

The two people who helped me could not have been nicer and were so thorough in showing me around and answering my questions. Space was clean, everything was super easy to get set up.

Super easy. The facility is clean, secure and easy to navigate. They have carts available to help get your stuff from the dock to the unit and back. Jon was polite and super helpful.

Jon at CubeSmart was great to work with and made getting set up with our storage locker really easy. The facility is nice and the loading dock is easy to use. Would highly recommend!

Everything was good, unfortunately my unit was very dark the light inside never turned on, but overall was a very good experience and the prices was a very good deal too. THANKS!!

Been storing here a long long time. No problem. Customer service is very good. Very helpful staff. No bugs or security issues. Only problem is it a little expensive to me.

This is the cleanest storage facility I've ever rented! The staff is very friendly and goes above and beyond to help with anything. Feels like a safe and secure area.

Este lugar es muy limpio y tienen gente muy amable. America y Amy fueron muy profesionales y amables mientras me ayudaban con mi cuenta. Por favor denles un aumentó!!

The rates are unbeatable and the staff there are friendly and super nice. Place is well maintained and their little logo is Soo cute and adorable. Thank you Colby.

Amy loveii was An amazing help today, she’s was the only worker and made sure she had enough time for every customer who needed assistance. Amazing job today

Great service (thank you Kenny!); nice, clean office and overall building; first month free and reasonably monthly price; just a great experience in general.

Kenny Benson does a great job!!!! He's always professional, helpful and excellent at managing that facility. The other employees their are also very good.

Great place. The staff is helpful and a joy to do business with. Plus, the facility is clean and well organized. I am very glad that I selected CubeSmart.

Colby and Mateo provided us with great services. They were extremely helpful and attentive. They made my time clearing out my unit extremely easy!

I've been using CubeSmart for over 3 years now. I've been with them because they're are a really good company and they always work with you.

I went there to pick up boxes and the place was super clean the staff was friendly, very helpfull, and professionale. Thank you America!!

Best cube smart location ,will really recommend asking for America she was very helpful during the whole process of renting my storage .

This place is a pleasure to lease from. Everything’s clean and Kenny and Colby are two of the best customer service reps I’ve ever met!!

The staff was always very friendly and helpful. The facility was always clean inside and out and I always felt safe in the space.

Everyone was extremely helpful and pleasant. Easy checkout and all of my questions were answered. Very well kept clean facility.

I recommend my friends and family to this location. The staff is wonderful Colby, Kenny, and Jon is great and very professional.

Llevo casi 2 años y todo esta bien Solo una pequeña molestia me an subido el 50% me parece un poco caro por esa unidad de 5"×8"

Jon did a great job, he took us on a tour of the facility, and showed us different unit sizes, to help us make a decision.

I received professional and friendly help at Cubesmart (2647 N. Western). Ashley was very helpful and I appreciate it!

Just signed my lease! Kenny was super helpful in helping me pick the right unit and processing my order. Thank you!

New Customer! Amy was excellent from start to beginning! Detailed & Friendly! Really made the process easy for me!

Excellent customer service storage space very accessible will be using service again and recommendations to others

Smooth sailing. Pulled up, signed my papers, unloaded my gear. Facility is easy to access. Affordable price.

Very personable and accomodating considering I booked the original reservation at another Cube Smart nearby.

Great location and very friendly staff! They are thorough and made sure every detail was communicated well.

This location is very clean, and Amy and America took great care of me in a timely and efficient manner!

Kenny and Malissa have done amazing jobs and are so helpful and kind. Made our moving experience easier.

Great prices and very helpful. Got quotes from a few competitors but couldn’t justify any of the others.

If you have storage needs this is the place to come very clean I love this place. Excellent staff.

I used this place twice now while moving. Staff was friendly, and one time I got a month free.

Customer service was great. She gave us the most information needed to make the right choice.

I’ve been using CubeSmart for 5+ years. Great place especially their staff! Thank you, Colby.

Colby was such an amazing help! She was very professional, nice and has a great personality.

Colby is amazing and incredibly helpful. Loved working with her to find a new storage space.

Easy to get in and out. I was also able to transfer lockers easy when I came in to transfer.

Colby - she was always friendly and very responsive when I had questions or had a problem.

Very helpful staff, low pressure and easy access to the unit. Very happy with my choice.

Colby has a pleasant personality when receiving customers at cube smart. She's great!!!

Responsive management, easy to use when we needed urgent storage space unexpectedly.

It was my first experience altogether... The customer service was excellent; thanks.

Colby was helpful, warm, honest and organized! The facility was clean and fragrant.

Great Staff and Service. Convenient location and secure facility, Highly recommend.

The customer service at this location is Incredible. This location is always clean.

Colby, Kenny, & Jon are awesome!!! Great service everytime & very clean location.

The best. Very helpful tolerant and trustworthy especially Colby she's 10 stars.

Great svc. & Very helpful & courtesy from staff from manager Dismukes & personal

Colby and Kenny took excellent care of me. Their customer service is top notch.

Neat and clean storage place and the reasonable rentals. Strongly recommended.

Our storage unit was ready when we arrived and paperwork was fast and easy.

Kenneth Benson is the best Manager always the best when you need any help.

The 2 women at our Cube Smart on Western were so nice and very helpful!!