Love the variety of selections and prices they have to offer, however the customer service is inconsistent. One day it can outstanding, and the next day can be terrible! I have been here multiple times every week for the past 2-3 weeks due to an upcoming wedding. I was shopping shoes for my husband, his 5 groomsmen, my mother in law, and my own dad. There has been multiple transactions and returns due to sizing issues, and each visit has been different. More recently a young lady was ringing up my mother and I. She seemed to not know what she was doing and it became irritating as she was trying to take care of us, as well and handle phone calls. Please, if you realize your hands are full, you should try to call for back up or only take care of one. It was the constant back and forth of checking us out, then answering a phone call. At one point she answered the phone “Oh hey girl, hold up aight? I’m with someone right now.” Tf? You don’t answer the phone like that, and don’t be having your homegirl be calling the store while you working. So unprofessional! The way she talked to us was unprofessional as well. Get it together girl!

Customer Service is always GREAT!!! However there's always a LONG wait when checking out... Unfortunately the staff has to multitask by answering the phones, communicating with other staff members all while trying to be courteous to the guest that's in the store checking out! Seems as if DSW would have an office for two people to answer ALL phone calls. Every customer needs their undivided attention... DSW expects so much from the employees, expect Sales to clime, great customer service, make sure that everyone is a "Rewards Member" & answer every phone call!?!??! I'm sure at times the staff gets a little frustrated. DSW to avoid HIGH turnovers PLEASE make their jobs a little easier & your customers Happier!!! Thanks, Shoe Lover

Very nice shoe store. The store is always busy has a great flow throughout the store. The staff members are energetic and willing to assist with any questions are needs. The store has an awards program that could be beneficial for patrons if you frequent the various locations. The staff does a great job in maintaining the stock on the shelves and keeps the store clean and well maintained. The store offers ample parking and is easy to access from major freeway and roadway. The location does a great job in offering a great place to stop for various types of shoes and sales are offered throughout the year for even more savings. I would recommend this location.

Drove an hour to find that the store had closed early with a sign on the door, but when I went to my car i turned around when I saw others walking up and they let them in so I went in with them. At check out I thanked the young lady for allowing me in and told her that I drove from another store, she asked why did I not have the store call before I came, I told her I went on the website and it said the shoe was in so then she comes back and said the website could have been wrong and it could possibly have been a waist drive. Well I’m just happy that the shoe was in, even with the negative talk.

The sales clerk on the floor was excellent, helping me to find exactly what I was looking for. The shoe selection was incredible, and I found a couple of additional pairs. Unfortunately, the cashier was quite rude, obviously had no desire to be there and I watched her tell a couple of clients ahead of me she couldn't help them, complete with sighs and eye rolls. This surprised me as the gentleman working the floor was very helpful. It was very busy with the holiday shopping and long lines, but that sort of behavior was a put off. If not for the cashier, I would have rated this store 5 stars.

I initially went to Target to get my wife a purse but I didn't find anything she would like. I decided to try DSW and I'm glad I did because the purse I got her wasn't that much more expensive than the one I saw at target and this one is higher quality. The store itself is nice and clean and not cluttered. The staff was very friendly and helpful. It was very busy but it is Christmas season so I wasn't bothered by the wait to checkout. The people working there did a really good job. I will shop here again even though I hate the 1960 traffic. This store has really good deals.

Worst dsw I've ever been in. Shoes all over the floor, no pride in their store and floors were dirty, the sales assosciate I tried to have help me told me it "most likely wasn't in the back" and walked away. Lines were long, staff seemed untrained and awkward like they had no idea what to do when I asked to order a size online. Behind the counter looked like a damn nightmare...shoes piled high, associates chatting with each other nonchalantly, and papers and pens s scattered around registers like a freshman's desk during finals. What a mess!

I was very disappointed with my visit today to the store. The lack of customer service was appauling. There were 2 women trying to use the same coupon from the same account tying up both registers as people were waiting and a baby fussing. When asked if another person could come and help they said the cashier said they were the only ones there. Waiting for over 10 minutes for the people to find their coupons, try and use the same ones, and they still did not complete their purchases before I left.

While checking out for my daughter’s gym shoes the young girl checking us out was super rude. I was looking for the sku number for the item we were purchasing and she literally threw the box at us and said here then when I asked which number it was she sighed really loud rolled her eyes and looked it up on her phone then proceeded to slide the phone harshly across the table. She a rude B lol. If you don’t like your job, quit. Stop being rude to people. Pathetic.

Worse curbside ever. Went with my sleeping babies , couldn’t get the staff on the on the phone. Once I did I was left on hold. The whole point of the curbside is the convenience of not getting out of your car and it being fast. Instead I had to get out with my sleeping kids to pick up my order. Only to find there were only two employees in the front super busy. Where is management ?!? Why are they understaffed on a Sunday before back to school? Let’s do better.

I loved the selection of shoes, but the long wait at the register was unacceptable and it wasn't the cashiers' fault. Every customer was being asked for name and address which was time consuming. Additionally, there were only 2 cashiers the Sunday before Christmas. There were a couple of other employees walking around behind the counter, but they did not help at all with the growing line.

I'm sure she is a nice lady, but someone needs to tell her that her "welcome in" is just not welcoming. It's a half statement made looking elsewhere accept at the person that just can in, and the tone of her voice is high so does not carry to the door anyway. The phrase should be made while looking at the person and they should say welcome to dsw. Not Welcome in. Who says welcome in?

My shopping experience at DSW this evening was top notch! Emily was the sales rep who assisted me. She was very polite, courteous and extremely helpful! I would definitely recommend shopping at the DSW-Willowbrook location and asking for Emily! It’s associates such as yourself that keeps the customers coming back. Thank you DSW and most of all; thank you Emily!

I attempted to buy a pair of shoes and pick them up from this store when they were ready, the website states that it would take at most two hours for my order to be ready which I was fine with . Five hours later and I still had no email from them , then they finally sent me an email only to tell me that my order was canceled with no explanation

Would not explain what the exclusions were for current coupons . This location did not even offer bags to carry out your purchase . I witnessed a young lady with a little girl who purchased several pair of shoes who could not hold the child’s hand when crossing the parking lot because both her and the little girl’s hand were full.

Lots of nice shoes but not a lot of help when I had questions about the sale. It seemed like everyone was standing at the front desk when I was checking out. It was cool. I just bought 5 pair of shoes to the front and only bought one pair. I couldn't find a scanner or a live person. So that was that. Ugggg...

As far as the customer service goes, they are great here! My only complaint is thanks to my weird shaped giant feet, I couldn't find any good work shoes here. That's not the fault of them, that's just the company and what shoes they can get. I'm probably going to try here again later for good work shoes.

I rarely go into DSW Orland Park without finding the shoes I need. There have been only a few times when I couldn’t get assistance to locate a shoe. And only during their sales or busy time are the shelf’s somewhat empty. The cashiers are polite and the floor staff is often helpful.

I actually found a pair of Vans that I liked in size 13. If you wear size 13 shoes, you know how rare it is to find a pair that you actually like. Usually I have to settle for whatever I can get, even at the Vans store (I usually wear Vans). We also found shoes for my kids.

Helpful staff. The girl that helped me was able to check the computer for a certain size as well as let me know how to order it online. When I checked out they got me signed up for the rewards program and explained how everything worked. Very friendly and nice selection!

Told the young lady I was doing an exchange for a different size and would like it sent to my house but I was going to walk to the back to see their stock when I got back she refunded me then said she forgot. Doesnt make sense when there were only 2 people in the store.

Decent selection but customer service was quite subpar. Came into store whilst traveling and called about an issue and the manager was very dismissive and the matter remains unsolved. By far the worst experience I’ve had at a DSW; will not return to this location!

My go to shoe store! I ordered online and had to make a return because they sent me used shoes.. first time that happens. I already made the return and ordered again. Friendly employees and customer service online. They changed their sticker color discount.

Very rude and unprofessional, arguing with me about a $5.00 coupon really. As much money I spend here as a customer you was totally out of line. Hispanic young lady said she was the manager on duty. 2-11-20 Customer service sucks at this location

If they don't have your size in the store, they may be able to order it and have it delivered to your house, I took advantage of this service. They will even apply the in-store discount to your order. Service was above and beyond what I expected

A very versatile shoe store,,, one of my favorite shoe stores with many perks and rewards throughout the year. There are always some or the other offers available and their returns are so convenient. I am completely loving this place.

Dushaun did a great job, the second time around. The first time he gave up a little too easy I had to be insistent. Then he went above and beyond to fix it. This is how customer service should be in the first place. Great job!

Shop online for my heels, still cant believe that they have so much online than in the store. So far I've purchased 2 pairs of shoes from now I'm working on my 3rd pair. And they have great discounts especially when u sign up

The shoes were great quality but i can"t say the same about the staff there espescially the manager abigail.....she was rude, saying racial slurs to me and other people present there. This store deserves better staff.

Love having DSW nearby. The store is always clean and the selection is good. Staff are helpful and do a good job keeping the inventory organized. There's a large clearance section in the back with some great deals!

I have mixed feelings about this place. Every time I think I got a good deal, the shoes break quickly, or there is a manufacture defect. Makes me wonder how they are selling the shoes so cheap.

My new favorite shoe store! Use the app and save some $ with all their points and cash back you get. Store always clean and stocked. Could use more CSRs at times, but overall friendly staff.

I would NOT shop at this DSW location! The manager is rude and condescending. The cashier that 'helped' me was awful. I would suggest The Grand Parkway as a better shopping experience.

This is a new location with a larger space than what they had before. Decent selection of men's shoes. Prices have increased through the years. Staff was helpful and store was clean.

Great variety of shoes, belts and accessories. Minor inconvenience is the lack of personnel around to ask questions about items. Overall, clean and stocked shoe store in the area.

DSW never disappoints. Went in for Nike sandals and walked out with the exact ones I was looking for. Ray was extremely helpful and outgoing. I felt welcomed as soon as I entered.

It's shoe heaven for me! I always come out of this store with at least two or three pairs of shoes. There are so many styles to view. It's worth your time to make your feet happy!

The lines are usually very long, but today I just walked in and was immediately assisted. I do not like the shoe selection. They have a small selection here and not very hip.

I bought a shoe and didn’t notice is was scuffed at the bottom. The manager didn’t seemed the least bit concerned and refused the return on the very expensive shoe.

Not just great shoes, but also great customer service. Dalina helped me today, and she was super sweet. Thank you Dalina and DSW for a great experience today.

Store is clean and organized. They have great customer service. Went for an exchange and I was in and out, had no issues. Way better store than DSW in humble.

Store was nice. Clean and organized. I wish they carried more 9.5, a popular female size. They also need a few more seating areas to safely try on your shoes.

Mariana is always really helpful and she goes out of her way to help you find the shoes you're looking for. I recommend asking for her anytime you're there.

Love this place for a good pump but I didn't see the awe statement shoes that I was looking for. Maybe there will be a better selection around the holiday.

Tons of shoes but no real sale prices. However of you have a coupon A wide variety of men, women and children's shoes. They have a lot of accessories too.

Enjoy this Store and only Parked out front in the handicap slot for a next door business . It was quiet looking in the Windows of DSW Design shoe store .

Fair prices, about $20 cheaper than Dillards at the mall. Visited twice, found something both times. One unpleasantness was the long slow checkout line.

My daughter found her prom shoes but the customer service was horrible. Asking for assistance was really sad and checker seemed irritated or something

You can always find what you need from sneakers to sandals to heels. Shoes for women, men and kids. Wide range of prices. Nice customer service.

My shoe spot! DSW has a broad variety of women, men and children dressy, sporty and casual shoes. Just bought these beautes - "Zesty Wedge!"

I've always liked this store. Even if you don't want to pay full price for shoes, the clearance section has a pretty good selection.

DSW still has gorgeous shoes. I am so glad they now sell kids shoes. I got a cute pair of light up tennis shoes for my daughter.

The staff is very professional, as well Knowledgeable about their products. More than important, well above and beyond to help.

Never disappointed! I come from out of town every few months and this is where I shop. Customer service is always good …

Shout out to Ms. Melissa for excellent customer service!!! She was quick, personal and professional :) Thank you Melissa!

Clean store with great shoe selection with most items on sale. Well organized with helpful staff. Plenty of cashiers.

Great selection. Good prices. Friendly service. Need shoes? This is a great place to shop without paying mall prices.

This place rocks, order it online and got it the very next day, Great style and reasonable price, good job DSW!

Didn't have my size 13's in more then one of the shoes I tried on. Settled on my 3rd choice store was closing.

This location has a killer selection of shoes! Was very pleased with the style choices and size availability.

They have a nice selection of shoes and brands and they also have a clearance space located in the far back.

Omg my bestfriend came up from Louisiana 2 weekends in a row and we shopped here both weekends. We love it!

They always have nice shoes but too expensive most times. Sometimes you can find a great deal in clearance.

Needed some flats for my daughter in law. Was able to find 2 pairs. Good selection compared to other stores

Great shoe, boot and sock selection, busy place and usually a check out line. Reward program is awesome ♡

Great variet of shoes. Low prices. And great clearance aisle. Good employees aswell. Great shoe store

Only been there thrice ever. A little pricey because of the brand names. Clean, neatly organized.

Great selection, good pricing, always check the clearance section. Friendly and efficient staff.

Great service and lots of great sales. Good spot for any occasion or buying for multiple kids.

Friendly staff. Nice clearance selection. I walked in and back out because there was no line.

Not much for size 11 on the floor but on the clearance rack... I found some beautiful shoes.

Great service and prices are high for my taste. Found the same brand shoe exact for cheaper

Love this place! I go straight to the back and find great brand shoes at reasonable prices!

Went to exchange a gift, this place has a big shoe selection at fair prices. Will be back!.

Good selection, various prices and I love to come here to get good deals on quality shoes.

This shoe store is a woman's paradise. Bigger collection of men shoes at this location.

They have a wide variety of women's shoes but not many in narrow width unfortunately.

A good selection of men's shoes. I found what I wanted and had it shipped to my home.

Really good quality shoes for the price and they send you coupons for extra $$ off.

Great selection of various styles of shoes, good prices. Friendly customer service.

They have a lot of great items, but they didn't have any selections in wide sizes.

I always enjoy the fact that I can go in and come out as quickly as possible. :)

Always a good selection and usually has a decent clearance selection as well.

Nice selection but couldn't find my size in a number of different shoes.

It was a good experience found what I was looking for fairly quickly.

Nice cashier more then willing to help me find some old lady shoes.

Very clean and great variety and amazing prices! Love love love ❤️

Great deals on a wide variety of shoes. The staff is very helpful

They have the best shoes!! Especially in the clearance section!

Awesome sales and friendly staff. I always find a good deal.

Found sneakers and socks for our grandson. Worth the trip.

Unbelievable styles, shop here all the time, nice place.

It's such a great store, and the vendors are amazing.

Had a good selection of sandals and slides for summer

It was a nice ang good staff shoes/sandals …

Online has more better deals then this place ..

Quality shoes. I wish they had shopping carts

Always am able to find what I'm looking for.

She really loves her Doc Martins

Amazing shoes and low prices