Would definitely not recommend this place. Found a car on their Facebook page so went down and spoke to a salesman only to be told they didn’t know where the car was. I was told multiple different stories about the car from it being at the detailer then it was at the panel beaters once they realised it wasn’t at the detailers so they told me to come back in a few days because they would have it back by then. In the meantime I spoke with their accountant to sort out a loan and was told that if left a deposit of $100 it would look better for the loan so I did. Went back a few days later like I was told and they still had no idea where the car actually was, after a bit more investigation they told me the car had actually been sent back to wherever it came from because there was something wrong with it. They found another car for me to look at which I did but it wasn’t what I wanted so I asked for a refund, gave my details and was told I’ll have it in 1-2 weeks. Only just got it back after waiting 12 weeks, numerous phone calls where I was promised a call back about it but never was. Messaged their Facebook page to only be ignored.

Picked up my new car 2 days ago only to discover that it has rust under the paint, the battery was unsecured ( unroadworthy) and there was no service history or owner's manual. After reading the other 1 star reviews I'm extremely ticked off. The ad stated that the car was 'immaculate', it's anything but. I've sent the boss some photos and let him know that I have it booked in for inspection tomorrow and will send him the report. I will wait for a response but I'm not expecting to hear back judging by the other reviews. I'll be taking them to court if they don't sort this out quickly.

Was reluctant to make another application after having an application declined from the bank. Informed them of this and the reason why bank declined it and asked them to be honest and let us know if they couldnt help as I didn’t want to make another application which impacts my credit history! Reassured that “no application denied” so sent in an application and never heard back! Phone calls, emails and texts all went unanswered! That was about a month ago now. Very unprofessional and I wouldn’t recommend to anyone! It is not difficult to communicate even if the answer is no!

Very bad service once they have your money. We haven’t even been able to have the car transfer into my daughters name as Cranbourne motor group are holding the transfer fees for the last 7 weeks . I have made a number of calls and still no result. We also had a warranty issue after only one week and I couldn’t even get a phone call returned . Then after I managed to finally get someone on the phone I was duck shoved to the warranty company for a $50 part which is actually the car yards responsibility for the first 3 months.

Beware of this yard I have brought 4 cars off this car yard I haven’t had any trouble until the last car I traded my Nissan patrol in on a Chrysler 300c They were meant to pay my Nissan patrol out and put the rest onto my new loan 3 months later I get a call from my finance company saying it is behind in payments I made so many calls to them and they give me the run around MATTER IS GETTING PAST ON TO VCAT They own AUTO MAX as well It took 2 months to get the Chrysler transferred into my name as well

Peter and Jayden do not trust them . Picked up a car drove down the road about 5 kilometres and the petrol light, engine light and service lights came on, didn’t even have the car for a week and the car didn’t start due the wrong size battery in the car which was a reconditioned second hand battery that stoped working, I have also been waiting for 4 months for my second key to get sent to me and now have been told that they havnt even transferred the car into my name .

If my partner hadn't have fallen in love with the car we would not have bought anything from here. No conversation or offer of extended warranty until reading our finance contract in which they had added $3600 worth of warranty with no discussion prior. Car had spare tires "stolen" the week we were to pick it up, hard lid had been broken into, it was mentioned to the salesman who said they'd get it fixed, didn't happen. Poor form.

Really happy with my experience. There’s a young man there named Milo. Normally sales people at car lots are frustrating but Milo was excellent. He listened to what I said and found me an awesome car for an awesome price. If your looking for a car I’d really recommend you go speak to him. Finance team were really helpful and made everything extremely easy. Really happy with cranny motor group and will be a return customer!

Best Customer Service Experience, Jackson was patient and not pushy and stayed with us until we eventually found the right car. Even stayed past close time to make sure that we were 100% happy. Quincey in finance was just lovely she was amazing. All the guys in the whole sales yard were friendly polite and made sure we were being looked after. Next car we need no other place we will go to. Highly Recommended.

My son-in-law bought a car from here a few months back. Within a couple of weeks the engine warning light came on and within another week, the care was not driveable. The most unreliable customer service after no return phone calls and emails for weeks when trying to return the vehicle. Son-in-law has taken the matter to VCAT and seeking other damages as the car should never have received its roadworthy.

My son bought a car from here a few months back. Within a couple of weeks there were engine warnings and within a week it was not drivable. The most unreliable customer service with no return of phone calls and emails for weeks when trying to return the vehicle. Son has taken the matter to VCAT and seeking other damages as the car should never have recieved its roadworthy.

Just purchased my first car from Mihailo/Milo his service was very welcoming, went through him because he was referred from a few family members of mine, I absolutely love my car I needed a 7 seater and had to stick to budget and he made sure of that! If you ever go here ask for Milo! thank you so much for your customer service Mihailo!

Beware!!! Beware!!!!!!Beware!!!!!.... I had to use AFCA to get my dodgy deal of $1000 back from their financial partner, and now been waiting 6 months for a $100 deposit refund. Dodgy, Dodgy, Dodgy. Dont know how these people are still in business. Same thing as other reviews."Its been passed on to theirs accounts department"

Came in the other day to look around, had a rough idea of what i was looking for but had extra help from a salesman named Milo. He was very friendly and helped me in any way he could, from information to recommendations. I didn't feel like i was being pushed or hassled which is hard to come by in sales. Very impressed!

Thanks Quincey for your service, you have been very helpful and quick to return all my phone calls. You have gone above and beyond what i expected. I would also like to thank micheal for his patience in us and our many test drives that day sorry you did not get the commission for the sale you deserved it.

Second rating on here as I finally have the time to go and get my $100 refund from 6 months ago, last week Wednesday. They said they will pass it onto their finance team before Friday. It's now a week later and no refund yet! Poor service. I will be visiting again and update y'all later. Lol

DO NOT GIVE THIS COMPANY YOUR MONEY!! They will take it and never give it back, they will pretend to be nice to you but they actually don’t. Avoid them at all costs, I’m still waiting for my $500 refund that they have never given back to me.. so don’t trust these dogs, worst people ever!

Worst experience we’ve ever had buying a car- they sold my husband a dud!!! The car doesn’t even go now and they won’t return my calls.Has cost thousands to repair and we lost out house build contract because of it. Hoping this review makes them get in contact . Taken the matter to VCAT.

Best selection of cars and even better service from the team at Cranbourne Motor Group, great communication throughout the entire process and made me and my family feel welcome and comfortable. We love our new car and i couldn't recommend these guys any more.

Once l got through to the right phone number l have had excellent service and when l rang back to see if l could pick up my car earlier they were very obliging and went out of their way to assist. Milo and all the sales people were great

Brought a so called Hsv ve senator from these dogs about 3 months ago , have not received the car yet, As it has gone through the finance company now and consumer affairs I would not recommend this company to anyone. DODGY COMPANY PEOPLE

Purchased my 2010 fg and loving my vehicle. Staff were very helpful in helping with finance. And got at a great price. Would recommend anyone looking for a vehicle to see the awesome staff who work there.

Terrible service. Went in and asked for a refund of my deposit nearly a month ago. They asked me to send the receipts through email and provided where to send it to. I've sent countless emails and nothing has been processed yet.

This is my second purchase since arriving from NZ last year. From start to finish the service and interaction with the sales team has been second to none. Nothing is too much trouble. Special thanks to Ryan and Joe

Really upset disappointed & disgusted at their customer service..lies and broken promises!!! SINGLE MUM TAKEN ADVANTAGE OF!! DEFINATELY WOULD NOT RECOMMEND!!!!! KEEP UR MONEY!! IM PLACING A CONSUMER AFFAIRS COMPLAINT!!

Sold me a trade in car that apparently was immaculate found rip in drivers seat scratch on front passengers side door drove car off lot with no rego and no gas poor service and said they were doonh me a favour lol

Recently purchased 2017 SR5 Toyota Hilux, terrific service from all the staff, they put my mind at ease with the test drive, car was ready to go and had been fully cleaned prior to me arriving. Thanks to all!

These people are the ones your parents told you to...unscupulous! The worst car dealership Ive ever dealt with, promises the world but cant delivery sh*t and if you hand them the deposit..say good bye to it!

Had an amazing experience purchasing a car from here. Really quick and easy process. Everyone I dealt with was very helpful. Would highly recommend for anyone after a good quality used car.

Every experience I've had with these guys has been nothing but exceeding my expectations, they're always friendly and constantly greeted with a smile. 10/10 would recommend to anyone :)

They sold me car, 8 months later when I went to trade it in only found the whole right hand side was involved in accident, and the car was unsafe, and the panel was lil different.

Was always greeted with a smile and every one of my questions was answered without delay. Helped a very indecisive customer find the perfect car for me. Would highly recommend

Great customer service! Awesome team. Special thanks to Pete, Quincy and Ryan for all the help you’ve given us and making it so easy for us to drive away in a car we love.

Worse car dealer ever don't even want to cover you for the warranty I've purchased a car from here not even a month ago and they can't do anything about UNPROFESSIONAL

Waste of time, bad customer service and wont reply to messages when we want to know something. Other dealerships have way much better customer service than here.

If you need a quality vehicle, the guys at Cranbourne Motor group will sort you out! Excellent service and a pleasure to deal with. I would recommend anytime.

The best experience buying a car I could ask for. Friendly staff keen to help who made it an easy process and I couldn’t be happier with my car!

Definitely would not recommend this place. Still waiting for a refund never get all a call back from the account's always given a run around.

Staff really went out of their way to ensure I had the right vehicle to suit my needs, and within the budget I had set. Excellent service!

They do a dodgy roadworthy. Am in the middle of legal battle to get reimbursed for a cracked chassis. Do not deal with these people.

The boys were great to deal with, and the service was fantastic, happy to recommend CMG to anyone looking for a new/ used car. A+

Great cars & great customer service, wouldn't go anywhere else they were awesome and very helpful. Highly recommend!

Very great service, Shane was outstanding with all of his knowledge and experience. Would definitely recommend!

Milo was patient and easy to deal with! Always communicated even after work hours! Great customer service !

Friendly staff. Though i didn't make a purchase, Milo was very friendly, patient and informative.

Salesman i had and finance really good would recommend to anyone but above that not so good.

Great service, lovely staff, very helpful. Surprisely not pushy. Will definitely recommend

Shane was fantastic to deal with. If you are in the market for a car, ask for him.

Hi I brought a van two week ago and second day on dashboard check engine light

Best selection of used cars in Melbourne by far with over600+ to choose from.

Very helpful and friendly, I would highly recommend their service to anyone.

They are absolutely daddy do not buy from them never trade with them never

awesome cars and great bunch of people loved buying a car from these guys

I would give zero stars if possible ...no communication what so ever .

Highly recommend Well been look after Best Price in the area

Great experience to buy a car from, wonderful dealership

Great car dealership, very helpful. Milo is champion.

Very bad service Very rude... will not recommend

Top people, excellent service and guidance

Great friendly service, very helpful.

Very quick, very easy, very helpful

Great people to deal and talk with

Dont waste your time going here

Great service …

Every good people here

don't buy any thing

give me my super

Friendly staff

Nice guys