I have been going to this Ace location for years. But after today 4-15-23, I will not return. I walked in the store about (2:15 pm) and it was about 4 to 5 workers, and not one of them acknowledged me, asked if I need help with locating anything, not even greeting me as I entered the store. I located the item I was going to purchase ( shopping cart) hanging from the ceiling. Again not one person tried to assist me. An elderly man walked in looking for weed killer for crab grass, he was greeted and assisted immediately. I did not even get a “ did you find what you were looking for ?” EXTREMELY POOR CUSTOMER SERVICE FROM ALL.

Great customer service from Chris and Mike. Chris helped me select some items for my backyard. The recommendation for the weed killer was what I needed regarding my landscaping project. He also helped me find a nice fire pit. Mike assisted me with my window screen repair order. They both also assisted me with putting my patio furniture in the my vehicle. It's nice to go to store where the sales associate are knowledgeable and helpful.

Very helpful and knowledgeable staff , had everything I needed..... plus some stuff I didn't know I needed till I saw it. I've always got problems finding oversized bolts ( I'm a mechanic ) and The big chain hardware warehouses always let me down... but not Ace.... Ave hardware always has what I need. I will be back and I'll recommend them to everyone I talk to. Thank you

The worst customer service I have ever experienced in my life. The staff was beyond rude and it wasn’t just one person, they were all horrible. I live in the neighborhood and they treated me like garbage. I will never walk in that store again and will always give my business to the true value. The local True Value knows how to treat people.

Wandered into Ace Hardware today hoping to fix my leaky faucet. Big mistake. Asked kelly for advice, and she launched into a 10-minute lecture about the mating habits of Mongolian gerbils. Pretty sure I left with more plumbing problems than I came in with. 1/5 stars, would rather wrestle a badger than ask kelly for help again."

Horrible customer service. The manager obviously didn’t want to assist me. I wonder why?!!? Hmm...... He wouldn’t even bother doing a price check for me. I was originally there to repair a window. This location didn’t carry replacement screens. I just left. I’ll go the one in Hyde Park.

Great local hardware store, they have a little bit of everything. Every time I've gone here I've been asked if I need help finding anything, and have always taken them up on it. I always like to but this place up if it's on the way rather than go to Home Depot or Lowe's.

I usually don’t write reviews for stores but this Ace Hardware is probably one of the best ones that I went to. The staff is super great from Chris in the back and Jennifer upfront I highly recommend this place to get all your fixer-upper needs.

Knowledgeable friendly staff. Always met at the door by friendly employees inquiring as to whether I need help or not. Try that at the depot or Menards ! I never go to the big box stores when I have friendly local help within blocks of my home.

My receipt says DeJay's Ace Hardware, not Ebel. I asked for the stickiest tape I could get. Unfortunately for me, the black Gorilla tape I was referred to did not stick for long but, it seems to be good people working in the store. Thank you!

Great local hardware store. I get that there's a big box stores in every direction. Don't forget about the local place that has a little bit of everything. I walked in the door. Worker says What kind of project you have going on today?

Excellent hardware store. Very well priced for an Ace store. Service is fantastic. You can find or get done just about everything you need for home repair and upkeep including Window Screen repairs, keys made and great deals on paint.

I was serviced by two young kids (mayb the owners kids or grandkids) those two young kids demonstrated professionalism and courtesy that some adults lack in their adult lives and careers. Well done young ones!

Everyone is always very helpful and courteous!! You got me as a lifelong customer!! I was just there today buying some screws and some heavy duty tape and the staff always amaze me with how polite they are!

The place is really cramped. The workers were more concerned with their personal conversations than assisting customers. Thankfully we found another one locally that was a much better experience.

Neighborhood ACE is usually a good choice when you don't want that Big Box atmosphere...we called ahead about an item, but we're told it wasn't available, but we went anyway, and it was there...

Very knowledgeable staff and up to help all customers with the most courtesy possible, and besides that you gonna find all you need for your home. Definitely recommend this hardware to everyone.

When they say "Ace is the place" they were thinking of stores like this. The employees working here, were great and very helpful. I got what I needed and was on my way in no time at all!

Great staff, a little compact but it's a hardware store, of course it's going to be stuffed with every thing you can think of! The product selection is great and the prices are fair!

Very Friendly staff. Everyone very helpful. They stand by you when you ask questions and won't leave until you have all that you came for. Excellent customer service.

They are always there to help out with any issue! May it be a self tapping screws or a piece of lexan to threading pipe. They TRULY know their P's and Q's... …

My favorite spot to go, the customer service is top notch, and they can always answer a question. They gave helped me through quite a few projects.

They are great there! They can fix storm windows. Give great hardware advice. Have wonderful seasonal products and are reasonably priced.

Walked right in, they were super helpful and helped me get the new Ego Lawn Mower. They even put it in my car! Great service all around!

The friendliest man there helped me with everything on my list!!!! Didn't catch his name but he's got gray hair and a gray mustache.

Everyone here is so helpful. Ace Hardware is a gift to the neighborhood. It is so nice to get parts, tools, and advice when I visit.

This store is small but man does it have stuff the staff here is very helpful went in for one bolt and came out with 6 more items

Went for simple power drill so I can put up curtains. Tim took the time to show me how to use it & put the drill bit in for me.

Love this place. Always helpful Better than big box stores. Where no one has knowledge. I go there alot for my home needs

Great Place! Plumbers Love Ace! This Ace Hardware has a great feel to it. We love that every Ace is always locally owned.

It was upsetting to race to get there before closing, get there with 10 min to spare, and find the door locked.

I've been going here for years.. always very helpful service... anything to do with hardware they stock it.

Went there 2 git Rid-X & pour down my toilet ta clean out my septic tank & the staff was very helpful.

Great service! The young lady at the front was personable and helpful. I found everything I needed.

Excellent service. Very helpful and knowledgeable Highly recommend this location for your needs.

Brought some screens in to be repaired. They did s Great job! Everyone is always so helpful!

Very friendly. Great customer service. Nice neighborhood store. Highly Recommended!

Great staff ! always helpful! They go out of their way to find what you need.

They always have what you need. The service is always courteous and quick.

Store is small but easy to find items. Also staff is polite and helpful.

Faculty was forthcoming, very helpful. Knowledgeable. Price was good.

Service was quick and clerks was there if you needed any help.

I did curbside pickup of a shop vac and I had no issues

Always helpful. Support your local businesses

Always helpful knowledgeable and friendly.

Great and fast serving making keys

Always a good experience here.

Always has what I need.

Hi kelly!