I received a call from a female receptionist with a slight foreign accent at Derrimut Airport West in relation to an earlier call made. When calling earlier, I wanted to make some enquiries in relation to a job advert which was posted. She confirmed that we need to submit our applications online as they do not accept over the phone applications. It was clarified to her that this wasn’t an over the phone application, an application was made online but as already stated, I had a few questions with regard to the position. She then said the manager will be back next week and disconnected. She later called me and started harassing me asking if I submitted an application and threatening that she will now take it off record. Given the threatening and harassing behaviour, I have made an independent decision to not just have my application withdrawn but also to advise fellow members to be very careful of such a malicious individual that works for this gym. I’ve since been employed in a more lucrative position and do not want to work for those who go on a power trip but worse, make such threats. Clearly, a disgruntled employee chasing away clientele through a vile personality.

Giving 3 stars for the first visit. Review subject to change based on the experience I receive on each visit. Kind, friendly, compassionate people inside the gym, reception staff were friendly and helpful. First time at any gym in 10 years. First time here last week. Some gym equipment was unavailable, I believe that's a given seeing its a 24/7 gym ️‍♂️ And who knows how the machines get treated when no one is around. Played a stepping game over the weights left on the ground from the people who couldn't be bothered putting them back in their correct place. A good idea would be, once a week on different days, assemble the whole gym and show them how to put the weights back, becuase then any body who doesn't put it back will be automatically judged based on the teachings you gave and I'm sure no one wants to be judged or even told to do the right thing, just an idea. Put my name & phone number down for a personal trainer to contact me, but unfortunately, I never heard back to show me how to use the free weight section. Weight machines were easy to follow with picture instructions.

This USED to be an incredible gym up until 2021. Now the place isn’t managed well at all - most machines are broken for months on end and the music is played at a ridiculously deafening volume. It seems that they know the “Derrimut 24:7” franchise will always do well, so they put zero effort into this gym. And they clearly don’t care about their members. There’s a suggestion box but it seems like that’s just for show as well. Easily the worst derrimut gym of them all, which is a shame because this used to be one of the best Melbourne gyms. Whatever changes have happened in 2021-2022 have made the gym a terrible place. The staff is really nice though, but it unfortunately isn’t managed well at all. I’ve been a member since the gym opened in 2014, and I don’t say this as a troll. I want this gym to be as good as it used to be but I fear that will never happen. Do better. Doherty’s gym in Brunswick is clearly the better gym, so save your time and head there instead. Fix the machines. Fix the music. These are easy problems to fix, so stop being lazy and actually put some effort in this gym.

Super confused what’s going on here, so they started a renovation, got rid of the classes spaces, the ladies gym, opened everything up, which is great! 10/10 lots of new machines. But, not enough plates, all the machines but if one person wants to train heavy legs, no one else has any plates. The changerooms are next level tiny, most of the lockers don’t lock. There’s no room to get changed, you can see all the way through the changerooms where people are getting changed from outside. The disabled shower inside the men’s, the cable has a hole in it and sprays water everywhere. Why start a renovation then not even 1/2 finish it? Reception isn’t finished. No idea what is going on? Are they buying another building and expanding. No idea? Was super stuffy when it was hot yesterday as well. Still a better gym to train at than Thomastown derrimut

Worst customer service!! Cancelled my gym membership in person last year. The staff on duty asked me to fill up a paper based cancellation form and advised me that since I had the membership during promotion, it will automatically be canceled on February and there’s nothing further to be done. Last week, I got an email saying my account’s overdue and I checked my bank transactions, realised that it was still taking money off my account till this date. When i rung up the gym, they said they don’t have my cancellation form on file so its my word against theirs and refused to give me a refund. They said the only thing they can do is cancel the membership for me over the phone and I asked them to email me a confirmation of cancellation via my email, but haven’t received anything yet. Wouldn’t recommend anyone to this gym, such a SCAM!

Joined 2 weeks ago on a great deal. $199 for a full year including all their classes. Get in quick whilst this deal is still available. You can use your membership at any Derrimut Gym and they are 24/7. Equipment is excellent. Some I have never seen or used before. Premises is extremely clean and staff are very friendly. Parking is limited outside the gym but one block away is Westfield shopping centre so it's not an issue. The exercise will do you good. The gym also sells a range of clothing, meals, vitamins, drinks, accessories and powders. Looking forward to summer with my new body.

Beware of signing up to this gym, I paid for a whole year solely to go to classes and (which are supposed to be included in membership) and the women's gym and about 3 weeks later with no warning they have cancelled all classes and closed women's gym and when I enquired there is no plan for them to return at all, just left me high and dry, money down the toilet. They can just completely change what they said they will provide with no reimbursement per terms and conditions apparently. Very poor customer service.

I feel robbed by Derrimut gym. I called for cancellation and was told to send cancellation request for immidiate action. Sent email on 6th August its 16th sep now and I am still being robbed. No phone contact no reply to emails and as for lockdown can't even go to gym but still being charged by Derrimut gym. Unprofessional and cheap tactics to rob people. Will be logging an official complaint with consumer affairs. To all listen to my advice. STAY AWAY FROM THIS GYM.

I have to say, from what it use to be to what it is now, I am very impressed. In terms of customer service & the meals, not the Reno lol I bought heaps of meals during peak time which created a line but the way Oscar dealt with it was amazing. He was calm, professional & so nice to everyone still coming in! This gym use to be the worst in terms of customer service, use to hate coming in but now this kids really made a difference to the atmosphere! Well done Oscar!

Pros - lots of machines/cardio - lots of squat platforms/racks - cheap Cons - horrible ventilation/minimal fans/no aircon! Working out in summer is barely manageable - culture of not returning weights - good luck finding matching dumbbell sets without a scavenger hunt! - no resistance bands/pull weight belts etc. - music is deafening - can't really get away with airpods unless you are really cranking it!

Gym is just brilliant and great people around. The music though! It's like being at a music festival! It's way too loud.. even wearing noise cancelling earphones I have to listen to the tunes decided by the person at reception which is average. Fix the music situation or pay for new ear drums for members. Ps not everyone wants to listen to loud gangster hip hop on a Sunday morning at 7am.

This gym used to be really great but now not so much. First of all it’s a sauna in there and it’s hotter in the females session . Definitely need to fix that! The equipment needs a revamp (all old) especially in the females section it’s like we get the left overs. No one re racks their weight ever. The derrimut gyms are great low cost big area but the airport west one is probably the worst one

The gym is great but the staff push boundaries. As a male, the female staff members walk inside when there other gym members in sight while they are getting undressed and using the facilities. The main door is always open which allows anyone to look inside. This gym does not make me feel safe to use the change rooms as the female cleaners are invading my privacy. This must change.

Decent gym, however it is always busy so if you are one that prefers a casual gym don't go here. There really needs to be a push on putting dumbells in the right locations as everything is scattered. More weight plates are desperately needed. There are close to 30 machines that require plates but there are only about 20 plates throughout the gym... the math really doesn't add up.

Jist went to check it out . It's HUGE. The young lady gave me a tour She was very nice and Welcoming.She introduced me to the personal trainer who was as well very warm and welcoming.I think I will enroll their.Oh and there is a special women room for exercice which I think is a good idea... I would love the same air cond .then in the cycling room though!!!

Your ventilation system needs to be cleaned out and the vents look dirty and dusty.. not good. Also the boxing trainer there believes he owns the gym and was rude to your clients and he need adjust the way he speaks with your paying customers and need to show your clients a bit more professionalism especially when he represents Derrimut Gyms

Great gym to train at, weights are never in the correct spots. Staff could be a lot friendlier or could acknowledge you when you are buying something rather than talking to their friends. Other than that love the gym atmosphere, equipment and cleanliness. Lady who does the cleaning around the gym is amazing, always smiling and happy! :)

Mirrors worked great, could see how huge I am. If I kept going to this gym I probably wouldn’t stay so huge as compared to the other derrimuts I’ve been to. This was pretty poor. Lots of Brocken machines. Not enough equipment to use on the cables way the ropes. I can’t believe the minimal amount of benches they had for chest.

Too much crowd. Must have to wait for a long time for equipment and weights. Especially, if workout includes dumbbells. It takes 2 hours to finish my 45 minute workout.This is the smallest but most crowded among all of their other branches. you should be lucky to find a car parking space in less than 10 minutes.

Friendly, happy, helpful staff! Fantastic facilities with clean modern equipment. Impressive amount of machines, in a clear and easy to navigate layout. I was surprised to find a Lady's Gym inside which is a great idea, even though I didn't feel uncomfortable in the main gym. Highly recommend

A good variety of equipment, but weights are left all over the place making it a nightmare to set anything up. Not a very welcoming environment to be in. Great if you are in the area and need to get in a work out, but wouldn't recommend it to anyone looking for somewhere to get a membership.

Reception staff playing with kittens behind the desk while "working" ignoring customers, price hike from $10 to $15 over night for a casual entry. When questioned the response I got was " Yea bro it just went up overnight" as if that's a legitimate reason. This gym has lost the plot.

On the edge of Airport West (WestField) shopping centre is this very well equiped 24/7 (always open) gym. With lots of exercise equipment and even personal trainers, a woman’s only gym and regular cleaners busily cleaning the venue. The staff are very friendly and accommodating

worked out at home for many years; new to the gym environment; this gym is really big and has everything. i got there at 9pm on a Wednesday; was medium busy then tapered off. got a full body resistance program done. very bright atmosphere, motivating music.

whoever has done the new dumbbell organising needs to go back to snap fitness. what a pain in the a@@ when your stuck down one end and need weights from the other! might work in a small gym but not in a big one. worst idea ever. bring back the old way

Solid equipment, good location and atmosphere. Loses 1 star for the absolute mess it was to find plates or dumbbells and even just the state the place is left in is sad. Lots of potential to do better but I guess that's why the cheap price.

Friendly staff and clean gym. Since covid came, hygiene is alot better, but there is definetly a lack of olympic plates, good luck getting enough weights for leg press/squats or deads if theres at minimum 3 racks being used.

My flight was delayed out of Melbourne so I dropped in for a casual visit. The place has loads of equipment and a good casual visit arrangement. They also have a good range of pre made meals, supplements and apparel.

Awesome gym. Could use some work in some areas but overall it covers almost everything you need for whatever session you are planning to do. Very close to the freeway entrance and public transport. So easy to get to.

Very poor customer service. I forgot my pass once and I was charged $10 to enter the gym even though I had my id and my face on their computer. Utterly rude staff as well. Lots of hidden charges on the debit option.

Please stop playing love songs, slow dance songs, and slow RnB songs. Okay gym overall, however, toilet seats have been broken for years. There’s no sauna like the other Derrimut’s, and parking is terrible.

Massive gym! Heaps of equipment and machines You'll get your work done quick even if there's a lot of gym goers. One thing though, they need resistance bands. There are none in there at all.

Great gym. Would be awesome if the other gym goers would actually put thier dumbbells away, instead of being lazy. Then i dont have to walk around the gym looking for them left on the floor.

My favourite gym, very spacious and clean, friendly staff, great atmosphere, plenty of equipment and love the tunes. Tilly is such a great manager always nice to see her smiling face …

This place is really good. Friendly staff free protein shake on your on your first causal visit. Mixture of people come here. Everyone is very suppprtive unlese you bring your ego with you.

Love the gym itself but the fact that they don't accept cash is nothing short but a disgrace. No one in the world, let alone this country, should be turned away for wanting to pay in cash

Gym is fine, great equipment but there is very little parking! Very poor access in that respect! If there are mobility problems? (ie leg/knee/hip injury) Access will be problematic!

We checked on the google and says the gym open..but we surprised when we arrive it’s closed.. should saying on the google permanently closed to give the Derrimut customers idea

Hi is Derrimut airport west gym opening next Monday as I am a member and I can't wait Christine Pignatelli I always love training at this gym so equipped and friendly too.

Boasting the biggest campus gym (Caroline Springs) in Australia, with now upgraded and new equipment, at one of the cheapest membership prices... can't beat it for value!

Can get very busy and car parking is difficult during peak times. Lots of machines, free weights, treadmills, stair climbers and classes. Large range of supplements too.

Excellent price, good equipment and the renovations look great. The only downside is that it’s often crowded and the machines arnt always available when you want them.

I enjoy this gym however I am triggered by the new ladies section as I identify as an a-fluid pansexual. The new ladies section does not allow my kind in the area :(

Nice gym, clean, everything you need and not expensive at all. I like the music and people look determined and I am always motivated when I am there feels great!

Its just oK...heaps smaller than other derrimut gyms I've been to and staff can often forget they are staff to help gym users not Border Patrol Officers :D

Great small gym. They have all equipment for a good session. They also provide healthier food/protein shakes. Supplements and clothing is also available

Really love this gym, friendly staff and atmosphere, plenty of power racks and equipment, only issue is parking but you can get parking on side streets.

This is a badly managed gym where customers are allowed to intimidate and bully others. This should be a safe space, but it is not avoid at all costs.

Great price/equipment/and heeaps of space, but even with headphones in you can still hear the insane hardcore doof grinding music. Wayyy too loud.

Weights are never put back in the right spot. Equipment is a bit old and worn, but otherwise it's a gym, it has heavy stuff to move around.

Awesome gym, love the rugged look. Music can be a bit softer since people with their own headphones music is cancelled out completely.

Big gym with a wide variety of equipment and friendly staff very clean gym also, only con is there isn't enough weights as in plates

Big Gym, Heaps of equipment constantly updating. only Cons Parking and sometimes the gym isnt big enough it can get congested.

A new chaper in my life..looking forward of returning, at time when i walked in at 10.00pm its great felt very welcomed

Clean. Friendly staff. Go early in the morning and you'll practically have the whole gym to yourself. Very good value.

Good equipment. Good gym for a casual sesh when I'm in the area. Always cool to see boxing badasses practice the ring.

Good gym. 95% of the parking is taken up by the repair shop..... real let down when you need to park 2 street away...

Good gym but now they have cut a lot of their classes. So am disappointed as there were not many to begin with.

Huge gym with plenty of machines however it does get super busy and parking is very difficult every time I go.

Sunday morning dumbbells perfectly arranged and gym spotlessly cleaned. My favorite time to train there !

airport west it's a good gym to train just legs have good machines …

It was good finish work close by quick session but I need more 25 kg plate so I can lift more weight

Decent gym but good luck trying to find any weight plates, also no new equipment they never upgrade.

Lots of gym equipment, large gym, womens only section but not enough floor/mat space to do stretches

Staff are rude no manner but gym place is awesome .latest machine everything is available in gym

Just like a gym should be atmosphere and music and making improvements to the place regularly.

Great gym, love it here, so spacious. Parking can be an issue during peak hour times though.

Gym is big, lots of equipment. No air flow and air con is broken, so that’s why not 5 stars

Probably my favourite Derrimut gym, it’s clean, not overly warm and the management are nice

heaps of equipment. Always heaps of room to work out and don't have to wait for anything

A great gym overall. Well equipped, clean and friendly receptionist. Would come again.

Great gym, got everything you could want and more. Friendly staff, good facilities

Recently renovated. Great classes, selection of equipment and has a ladies gym.

Good gym and the environment is positive, appreciating the gym team efforts.

If you had functioning water fountain would have been a much higher review.

Amazing gym, great staff and great environment for reaching your own goals

This place never gets cleaned! Equipment left laying around everywhere....

Good memories of our first hardcore gym, very affordable membership price

New structure to the gym, more space, new equipment cant complain …

Really good gym. Has all one needs for a workout and at reasonable fees.

great products and wide spaces. very well priced compared to most gyms.

Gym has nice facilities, and staff. Except the water tap is room temp

Love derrimut.. manager at airport west is the best !! She's a legend

Great gym heaps of machines just require more weights to put on them

NEVER sign up for a debit membership only get the yearly membership

Good gym with a wide range of equipment. Few pieces out of order.

Great gym big and enough equipment to go around ,when it's busy

Great equipment and space, but can get very busy at peak times.

Great place, so much equipment and space. Big kids play ground.

Great place for a workout nothing like burning off some energy

Brand new equipment, friendli staff, great environment. …

Couldn’t get in because I left my tag at home lol what a joke!

Huge amounts of equipment. Never have to wait to use anything

Always busy even at 5 am but has all the equipment you need.

Best gyms going around. Plenty of equipment and facilities

My contract finish they still taking money from my account

Must be the only gym in Melbourne so busy it's like a zoo

Didn't find them on google search ... but its good gym...

Convenient. Not too busy compare to other Derrimut gyms

A great place to lose your weight and build your body