Order No.:118 - 14/05/2023 - Domino’s, Hill Spring, Ghodbunder Road, Thane, MH Placed an order for pizza and some side dishes, the order was delivered very fast. In the first slice of pizza, I found 2 hairs so I called Domino’s Store and informed them about this issue, very promptly Mr. Manager offered to replace the pizza and I refused the offer and asked for a refund in the original payment method. Initially, he denied to refund stating that post order delivery he cannot refund the amount and after a discussion of a few more minutes the call ended. A few minutes later Mr. Manager called me from a different number presumably his personal number and said he will initiate the refund and he is sending someone to collect the pizza and I agreed to the same. After almost half an hour Mr. Vishal from the store came to collect the pizza and I handed him the pizza along with other remaining side dishes. But to date, this is no update on the refund. Raised 2 services request, but till now no response from Dominos's @Domino’s improve the standard of this store or close it, rating of this store itself suggest the quality standard maintained in this store.

The service was extremely poor. We asked staff to clear the tables 7 times yet no response. The ac was leaking and the place was not at all clean. All the table were dirty. There was issue in payment also. The order took too long to come and that too partially serviced. Pizza pieces were not cut properly. The toppings too were not evenly distributed. When asked for my entire order the staff replied, “ pehle etna toh kha lo” in a very rude tone. Extremely pathetic service and food.
सेवा
रेस्टोरेंट में बैठकर खाना खाया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
डिनर
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹800–1,000

Very badly manageged outlet of domino’s pizza..outlets on highway are managed way better than this particular outlet situated right in the city..no clean tables.. tissues lying around floor..staff shouting in the kitchen area..please maintain hygene so that people come and eat more than once or just convert the outlet to take away only and close dine in.. i personally will not go or order from this outlet..we wanted to have pasta but the response that we got was “pasta banana padata hai kal banega toh milega!!” very disappointed
सेवा
रेस्टोरेंट में बैठकर खाना खाया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
डिनर

Absolutely loved my experience at Hill Spring Thane, Mumbai Domino's! The Margherita Cheese Burst pizza with extra onion and jalapeno toppings was a delight. The garlic bread and cheese dip were a perfect side addition. The staff's friendliness and warmth made the whole meal even more enjoyable. Five stars for both the food and the excellent service!"
सेवा
रेस्टोरेंट में बैठकर खाना खाया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
लंच
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹200–400
खाना: 5
सेवा: 5
माहौल: 5
शाकाहारी लोगों के लिए सुझाव
काफ़ी अच्छी जगह है

Pathetic pizza this store just prepare Pathetic pizza with no proper topping. If you want to waste your money, please order from this store. I order extravaganza which hardly I could find corn, only tomato onion big big piece you will see. I was billed for nearly INR 1600...100 INR main koi yeh pizza na le. Always a worst experience with this store. I strongly want domino's to change my store and alot the store near sbi Bank if really believe in customer service...It's hard to give then one star also...if there is an option of zero. I will select that.
खाना: 1
सेवा: 1
माहौल: 1

Some orders placed on app are remarked for not covered in 30min delivery. One such order placed was delivered after approximately 50min and delivered not hot..it was cold by the time opened.
सेवा
डिलीवर किया गया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
डिनर
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹800–1,000
खाना: 1
सेवा: 1
माहौल: 2

Good service
खाना किस तरह का था (नाश्ता, लंच या डिनर)
अन्य
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹200–400
खाना: 5
सेवा: 5
माहौल: 5
शाकाहारी लोगों के लिए सुझाव
काफ़ी अच्छी जगह है
शाकाहारी पकवानों के विकल्प
यहां सिर्फ़ शाकाहारी पकवान मिलते हैं
शाकाहारी व्यंजनों के विकल्प
Very nice taste veg an nvg pizzas

Pizza is good but few years back it was awesome...now i felt the Toppings have been reduced and service is very slow and the outlets are not at all well maintained
सेवा
रेस्टोरेंट में बैठकर खाना खाया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
लंच
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹200–400
खाना: 4
सेवा: 3
माहौल: 3

Heaven's sake, i ordered a cheeseburst pizza and when i took the first bite, the cheese didn't burst out. Close down the outlet if the staff cannot read basic instructions. How do you plan to compensate me? Nevermind, I'll make sure not to buy from here. I'll spend some money on petrol and do a take away from the Estate outlet, better than paying for nothing

Very bad experience . The pizzas had only the crust and the toppings were very less. Would not consider to visit again.Sorry
सेवा
खाना पैक कराया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
अन्य
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹1–200
खाना: 1
सेवा: 1
माहौल: 2
शाकाहारी व्यंजनों के विकल्प
ok

Useless Dominoz Store Number available on Swiggy does not exist and Dominos Call center not able to contact Store. Pathetic service by Dominos. Only call kept on hold. Complaint I'd 7072995
सेवा
डिलीवर किया गया
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹1,400–1,600
सेवा: 1

Pathetic ambience....bad customer service...pizza also half cooked vegetables... avoid
सेवा
रेस्टोरेंट में बैठकर खाना खाया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
डिनर
खाना: 1
सेवा: 1
माहौल: 1

Good place to Have Pizza
सेवा
डिलीवर किया गया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
डिनर
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹200–400
खाना: 4
सेवा: 4
माहौल: 4

The pizza tasted stale and the veg parcel was so bland my experience with other dominos has been so much better for the price range the pizza was not at all good
सेवा
डिलीवर किया गया
खाना: 1

Awesome as any Domino's would be
सेवा
रेस्टोरेंट में बैठकर खाना खाया
खाना किस तरह का था (नाश्ता, लंच या डिनर)
डिनर
एक व्यक्ति के खाने पर कितने पैसे खर्च हुए?
₹200–400

The Employees here start texting you for reviews late at night. Hari Om needs to learn basic courtesy. God knows how a franchise of this nature is still functional.

Very bad hygiene and not clean..not acceptable for the standards of domino’s , go at some other outlets which are clean.

Shut down the outlet if your staffs doesn't even know how to use the oven and sending uncooked food.

Very bad service and staff are rude
खाना: 1
सेवा: 1
माहौल: 1

Ok
खाना: 3
सेवा: 3
माहौल: 3

Cheesy pizzaaa is lob