I’m disappointed to be leaving this negative review. I’m a primarily small shop buyer and have paid for the (understandably, due to location) overpriced dog products regularly since adopting my puppy a few months ago. I treated my dog to a $140 dog bed because she seemed to like it in the store but has not once used it since I’ve brought it home. While I understand there are protocols in place to “maintain high health standards”, the no return/exchange policy was NOT disclosed at the time I made the purchase. I already reached out to Rene, the owner of the store, and she denied the request to accept an exchange. While I understand protocols are in place for a reason, the explanation that beds should be “brand new, never been used, and no trace of pet odor” doesn’t make sense because my dog (and many others) crawl around, sniff, and lick products in the store. Not to mention the cover is machine washable. What bothered me the most, was Rene’s recommendation to donate the item to The Humane Society of Tampa Bay. I’ve been volunteering there for over 3 years, and while I make monetary and product donations regularly, I am not sure who can afford to donate a $140 dog bed, because I certainly can’t. I sadly will no longer be shopping at this store. There’s no reason to support a small business if their customer service is so rigid. As a small business owner myself, Rene’s response simply showed me what NOT to do with an unhappy customer. In response to Rene’s comment below: Thank you for being kinder on Google than you were over email. Don’t want the public to see you calling me a bully and classless. You seem to really harp on the time since purchase, but you made it clear the policy was no returns or exchanges, period. I don’t really care to share the personal reasons as to why I couldn’t make it in earlier. Also, the travel bowl broke after 2 days, so it needed to be replaced.

I remember visiting this store last year after getting off a cruise ship. We stopped by on the way to the airport to fly back home to NC. This was the cutest dog store I've ever been to. They also had these amazing peace sign dog toys that I purchased to bring home. My dogs LOVED this thing and couldn't destroy it no matter how often they played with it. Unfortunately, one of the dogs had an accident that caused the toy to be ruined recently. After much research and backtracking, I finally found this store's website & contact email. Hoping beyond anything this was the right place, I emailed Rene asking if they had any more of these toys. Turns out I was right-- Rene responded literally that night saying they've been trying to get these restocked forever and would keep me informed when they get more. Well, she just emailed me today saying they would get a shipment on Saturday of these toys, asked me which colors I wanted, and told me she'd send an invoice and have them shipped. Probably the BEST customer service I've ever experienced. I don't write reviews often, but this needed to be shared. I took a shot in the dark and am thrilled to know that my dogs will get these in their stockings this year :) Go check them out & grab a peace sign!

Located inside Hyde Park Village, this pet store is a boutique shop. You will pay more that the big box pet chains but they carry a wide range of organic and grain free and luxury dog foods, lots of high quality accessories, toys, pillows, and a monster selection of healthy dog goodies. I go there primarily for the dog goodies. Costly, but my dogs are worth special treats on occasion; aren't we all? You cannot park out front or close to the entrance because they are inside the Village with no street entrance. There is a parking garage, with an elevator, so those who use wheelchairs can shop here but they have a little trek from the parking to the door. Door doesn't open automatically but it has been propped open every time i have shopped, so wheelchairs should be able to roll thru without too much effort. They accept major credit cards. Staff is friendly.

I really do enjoy frequently visits here. The staff really make it worth the visit. Myain reason for visiting is the Orijen dog food for my 11 mo Silver Dapple Mini Dachshund. The ingredients alone look better than people food and his coat and health stand out. Also the bully sticks and duck feet are very necessary. My only wish is that Orijen treats were consistently in stock. They do have many treat options in the same quality range so it is not a lack of options. Just my pooch is addicted to Orijen Free Run Duck. While a small store they do have many choices that when purchasing as a gift demonstrate a love of canines, whimsy, and luxurious fabrication. I go here like I used to go to Starbucks. One 99 cent duck foot gets me about ten minutes eat my food. They also have adoption events and actively participate in Hyde Park Village events.

We stopped in to buy a bag of Fromm's dog food one evening. We usually buy it in St. Pete but thought we would support the local business, even though their price was a bit higher. A young lady and young man were behind the counter talking to a couple with a dog. They kept giving the dog treats and ignored us standing there holding the bag of dog food. This went on for over 5 minutes. We finally put the bag of dog food bag on the rack and left--and they still did not acknowledge us or attempt to let us pay for the food. We will go back to Pet Food Warehouse in St. Pete again. They wait on your promptly, help you lift the heavy bag of dog food, they charge less and they give you a free bag when you buy 12. So much for supporting the local business!

This shop is very cute but you're really just paying for location for example they sell Doggie Design brand harnesses for $28 the same harness size and color can be purchased on amazon for $15 or chewy for $16.99. Quality items of course super cute but overpriced because they make it seem so bojuee and high class specially being located in Hyde park. Not saying a harness isn't worth the $28 but an official site such as chewy I feel like should be a base line for process even if the harness was $40 or $60 Another example is the brand Wild One for example poop bag carrier is $8 from their own website the original creator and distributor full priced not on sale this shop sells it for $12

Downtown Dogs is simply THE best shop in the Greater Tampa Bay area! René and her staff are committed to providing a friendly, welcoming environment for customers to shop... and it certainly makes it easier to shop when staff have their cute pups ready to model items and sample the treats. If you're in need of cute collars, beds, and dog bowls that aren't just the status quo--this is the place to be! Staff are extremely knowledgeable regarding a variety of food brands that are offered. And if you don't see a specific brand of food or treats, feel free to request, as René is happy to special order.

Downtown Dogs is the shop of your fur baby's wildest dreams! We are obsessed with everything about this magical place! The owner and her incredible team are so friendly, kind and helpful! And they have the CUTEST selection of the most fun and stylish pup-gear and the most delicious treats that our babies go absolutely wild for. Our weekly visits have become a special family ritual - we just can't get enough of the amazing staff, the good energy, and all the adorable pups that you get to love on while you're there! Thank you Downtown dogs for being the best neighborhood dog shop - we love ya'll!

My fiancé and I went here twice with our puppy--we were excited to check out another local pup store, but the customer service was completely non-existent. The store itself is cute, and there's a large variety of snacks, but we were completely turned off by the lack of service both times by the young woman behind the counter. She was hunched over at her laptop and never greeted us, never said goodbye or thank you, and barely brought her attention off the screen to check us out. Health Mutt is our preferred store, and we likely won't be going back to Downtown Dogs.

Love this store! We have been customers at downtown dogs for the past 5 years. They offer so many options for food, treats, and apparel for my dog! The customer service is fantastic- from the second I walk in they greet me and my dog and ask if I need any help finding anything or need recommendations. The staff is extremely knowledgeable when it comes to their products. My dog loves their homemade dog treats. I have also special ordered a few things from them and got them in a timely manner. Highly recommend if you are looking for a great dog store!

I was gifted a decorated bone shaped cookie for my dog and unfortunately, the treat did not sit well with her. Upon first giving her the treat she sniffed it and backed away which was certainly not her usual behavior towards food. I then broke the cookie up and placed it in a kong and not too long after my dog had diarrhea. I see someone else’s dog had an issue with the same bone treat so hopefully the owners look into the issue and pull those treats to avoid any other sick pups. Perhaps the cookie was expired? Frosting had unnatural ingredients?

Very nice little dog store. Sells some dog food for locals.I was expecting it to have more stuff you cant find online easily.But they do sell Fluff and Tuff toys and Worthy Dog collars which was lovely.I wish they had some more natural dog chews.They have some but it is a small selection.They have those fun dog cookies by the register you can treat your fur baby to.The employees are nice.Just was hoping for like gator chews or pig ears or hooves.Just some animal parts to naw on would be helpful.HAHA! But overall a decent little dog store.

The blonde girl at the front register was extremely rude to me. I was asking about the mystery cookies for dogs and she was really rude to me and had an attitude. When I was going to pay she hit the button before I did which was unnecessary. The customer service is terrible and the owner should know how to manage their employees better. After seeing reviews about dogs getting sick from their cookies I’m not not giving my puppy them, so definitely don’t recommend. However, Sprinkles closeby does great Pupcakes!

If you love your pup, come here! They have a great selection on treats and bones that are all natural and better for your dog. They also carry food, collars, leashes, apparel, cookies, and cakes. Cute place in a great village center. Will keep coming back for as long as they're around. Edit: The employees dogs are always the sweetest too! You can tell that the staff loves what they do.

Downtown Dogs is the cutest little shop! They have a great selection of items, I used to come here relatively frequently to re-stock on Fromm grain-free food for my English Bulldog. The staff were always very helpful during my visits and the store was always very well-kept! Parking can be a little difficult during peak hours, keep this in mind before you plan to visit!

Cute things for your better half. Lots of fresh treats to reward ur puppy for their good behavior while walking around Hyde Park. It's kinda hidden from the main drag. The entrance to the strip mall is on the strip across from the park. You got to walk down the little mall n it's one of the last stores. Prices are what you would expect for a pet boutique in Hyde Park

We have the BEST service every time we visit this store. The ladies that work here have a passion for dogs and it shows! They make sure to answer every question, give the best advice and even size the bandana on our very anxious pup. We pass on the opportunity to go to other (closer and cheaper) pet stores to help support this business. We can't wait to visit again.

Love to shop local but went in here recently and was completely ignored by staff. One staffer even made eye contact and continued to walk around aimlessly ignoring customers. I’ve worked in customer service in the past and understand the holidays can be busy but no attempt was even made despite seeing me examining one product for several minutes.

My mini dachshund and I frequent our neighborhood friends at downtown dogs to stock up On quality food, treats and toys! The lovely people who work here are super helpful with everything! They have helped me figure out what my picky girl likes to eat through trials with different foods. Thankful for have this shop in the neighborhood!

Boutique experience with the friendliness you wouldn't expect from a store that is so meticulously designed for dog lovers and their furry friends. Tons of items in stock here, including clothing, accessories, bags of food, and even a snack bar. Also makes for a great photo spot for your pup. Prices were actually pretty okay as well.

Called today to ask for a small pup cake for my dogs birthday on Monday, was rudely told not enough time yet called Woof Gang in Clearwater & was told they would make it Sunday night so I could pick up on Monday. I work in Customer service & the guy who answered me was not friendly nor did he act like he wanted my business. …

Very friendly little establishment in a quaint area. Seemingly a very dog friendly area so this store perfectly fits the neighborhood. The workers have dogs in the store who are very well maintained. You can buy anything from dog beds to dog food to gormet dog cookies here. Nice little store.

So much stuff and so good knowledge on their treats and Foods I absolutely love going here for the duck Hearts my dogs absolutely love them and I would definitely recommend this place to any dog lover who is near Hyde Park Village stop on by check them out pick up a couple treats for your dog

Cute boutique dog store. Bring your fur babies along as they are pet friendly. Treats are kept behind the counter for well behaved dogs. They stock niche items like doggy CBD and wholistic health items. Items are on the pricier side, but Hyde Park itself is a pricy shopping center.

This store is unmatched and definitely worth shopping in. It’s a well assorted pet/dog store that’s the “go to” spot in Tampa Bay. The staff is friendly and always welcoming. They even help support dog adoption and hosts periodic events. Support this local gem of a business ✨✨✨

My partner loves boutique dog shops, so we made sure to come here while in Tampa. The store was very cute with lots of unique toys, treats, and a little bakery! The store was great, but we were disappointed by the customer service experience, which was off-putting.

Cutest dog boutique I have ever been to. Lots of collar and leash options. Staff is extremely patient and helpful. I had an extremely picky mini goldendoodle and we were able to figure out a plan to get her to eat. She hasn’t missed a meal since :)

The cutest store for a dog lover ever!!! So may collar and leash choices! Cute gifts and great quality food! Adorable and definitely a shop to see in South Tampa if you're visiting! They have shop dogs too! I absolutely ADORE this boutique!

We love visiting Downtown Dogs! They have everything you would need for your fur baby, anything from treats to toys, dog beds and collars. The employees are very kind and helpful and the store is very well organized. Can't wait to go back.

Literally the best pet store I've been to! Great staff, amazing and passionate owner, and super products! As a trainer and owner of a pack (7) of show, sport, and working dogs, there's unique products that are carefully sought out for all

Absolutely love this store catered to my 4 legger. Only does this store offer high quality products for your animal. The staff matches that same high quality as the products. So glad we have a place so close for all of our needs!

Amazing customer (and puppy) service! The girls and women who work there are friendly and approachable. ALL of their chew-toys and doggie appearl is SO fabulous. I love stopping by and petting the pups that “work” there. 10/10

this store is AMAZING! never had a bad experience there. my dog loves all the treats and they are so cute for birthdays and holidays! love to go in for a quick visit especially during the hyde park fall activities!

Been visiting the store for over 10 years everytime I come to Tampa . I've been to dog stores in NY, Houston , Chicago, Dallas , Miami, New Orleans and downtown dogs is the coolest ! especially for their events !

They recommended two toys for a heavier chewer dog that came a part in 5 minutes. They said is not their fault , my dog could have ended up in the vet if we weren’t by her side to take the toy out of her mouth!

This store has a bunch of cute dog toys and cute hats for dogs !!!! Every time I come into the store , the workers have no facial expressions . When I ask them a question, they don’t make eye contact.

Cute family owned pet store. Love the dog bakery section. Good selection of natural pet foods and treats. We buy Stella and Chewy there. Also have collars/leashes, toys and clothes for your pets.

Our family (golden retriever included) love Downtown Dogs. Every time we’re in Hyde Park, stopping in is a must. Thank you all for the great service and for loving our pet as much as we do.

Love this place! We come here every day… it’s truly the highlight of my dog’s daily walk. Everyone is friendly, helpful and kind. We’re very grateful for everyone there!

They have the cutest accessories and toys. This time I got my boys some bully sticks and they absolutely loved it. It kept them busy for a while as I got some work done.

Great place to take your dog, the workers are nice and knowledgeable of the items in the store, and my dogs love the treats they sell, I would highly recommend …

Very sweet employees that really care about their customers! The store is adorable and I always find myself in their whenever I visit Hyde Park. Definitely recommend!

Absolutely love this shop. I could spend hours looking at all the fabulous collars and dog beds. They also carry the best foods and all natural treats for your dogs

It's a bit pricey, but what a great store for dog stuff. We go here to buy unique toys and cool treats like an entire duck head that's been dried out. Dogs love em

Great store to take and spoil your furry child. Staff is knowledgable and super friendly. I love taking my pup into the store and splurging on neat items for them

Zero attentiveness among staff. A bunch of young girls who found care less about working there. Products are great but staff could use improvement and manners.

Terrible customer service! The lady was so like I don’t care with everything I asked. If you don’t like your job, just quit. I won’t spend money here again!!!

Awesome customer service. Wonderful dog treats and toys. Only place I know that I can get duck heads for my dogs...which they go nuts for..highly recommend.

This is such a great little dog shop. We love it. They carry the brand of food we feed our pup and even texted us when the food came in. Such great service

I came in for goats milk for my hound who has allergies. I told her about all of his food allergies and she gave me a bunch of samples to try. So helpful!

I love Downtown Dogs so much! If you have a dog, this store is an absolute must. They have everything you need to keep your dog happy and healthy!

Great place to buy unique and high quality dog treats and toys. We make it a point to go here every time my wife and I are in Hyde Park.

Cute unique snacks toys collars and food. High quality and popular high end name brands. For dogs. cat!? I didn't notice. I have dogs.

What a very cute store. Lots to choose from. I got my dog a new winter hat, but she said she wants to be a beach bunny for Halloween!

Got a few birthday cookies for my dogs. They loved them as well as their new toys. I love this lil shop and definitely will be back.

Downtown Dogs at Hyde Park Village is a doggie paradise. From yummy dog treats to fun toys they have it all. It’s a doggie boutique

Location is off the main road, other than that you're sure to find a great percentage of the things you need for your house Dog.

DOWNTOWN DOGS! What a cool store! They have unique pet supplies I have not seen elsewhere! Friendly staff always…I’ll be back!

Very cute little place. Lots of good looking dog treats and a large selection of dog toys. Definitely worth visiting.

Super cute store, so many options of treats you can buy your puppies/dogs. Staff is very knowledgeable and friendly.

Very cool, special food made in USA and handmade items for pets to wear as well as good selection of bones/treats.

Service good, friendly and helpful. Prices a little high but good quality and variety. Worth the extra price.

A lot of hilarious dog toys in this place. There is even a dog treat bar! Can't wait to take my dog here

Staff is professional and I absolutely enjoy all of their items, especially the quality of the dog toys!

I can always count on this place to give me the cutest dog collars and especially ones for the holidays!

Awesome staff and really cool boutique products. Very pricey though so be ready to fork it over...

I go here to get FROMM brand dog food, and they're always so friendly! So many cute toys!

We love this place! Such a great selection of dog supplies we can't find anywhere else!

Pricey, but my dog is worth the occasional splurge. Staff is very pleasant and helpful!

Great little place with unique dog toys you won't find anywhere else except online.

Cute place. Limited dog food options but a ton of great toys and accessories.

This store is very pet friendly!! Also you can bring your pets in the store!

Nice people, it would be a 5 if they had more items I was interested in.

A cute little place for lots of fun stuff for your beloved furry child!

Love going here to find items for my pup. i can't find anywhere else.

They have everything your pet needs and more, plus a friendly staff!

Such a great experience! Love the toys and treats for my pup …

My Goldendoodle loves their raw bar and especially the leg bones.

Adorable little store and my dog loved the peanut butter canoli!

Friendly staff and a great selection for your 4 legger children

Small shop that caters to small dogs. Prices were pretty high.

My favorite dog store ever! Love this small business so much!

Nice staff and wonderful variety of high quality treats.

Great selection of different items. Gourmet cookies..

Fun store- very unique pet items and gourmet treats!

Loved!!! Super friendly staff. Beautiful store.

Awesome dog store.....go local...go friendly

Very friendly place with great pet products!

Iced Carmel Cappuccino was amazing …

Cute little boutique for dog lovers!