I was referred to Dr. Zegarelli by a friend who is a patient. It was fairly easy to get a new patient appointment without an extended wait. I was scheduled for 12:30 and arrived a few minutes early to deal with paperwork. I was not called back until almost 2 and then it was another 45 minutes before I saw the doctor. Apparently the last "morning patient" is scheduled at 11:30 and the first "afternoon patient" is not see until 2:00. Someone messed up scheduling. I really like Dr. Z but have had multiple problems with the clinic. At my first visit, he told me I need an at home sleep study due to multiple medical conditions and symptoms pointing to sleep apnea. He said the nurse would arrange it and someone would call me to set it up. I had a follow up two months later during which I told him no one had called about the sleep study. He pulled out a big red pen and made the note in huge letters then circled it and used a sharpie to draw an arrow pointing to it. My next follow up was scheduled for 4 months with labs prior to check levels of newly prescribed medicines. I fasted and went in for the labs. There were no orders. I called and had to leave a msg for nurse who never called back. Multiple calls with no call back, talked to front desk who put me on hold while she took care of it. She gave me the name of the doctor referred for sleep study and said nurse was sending lab orders right then and would call me as soon as it went through. I've since fasted two more times only to get there and find no orders. The sleep study doctor turned out to not only be out of my insurance network, but is a pediatrician who would definitely not see a 52 year old patient. I've called for 3 straight hours only to keep getting the voicemail during regular office hours. I feel like the nursing staff is incompetent and that is not acceptable, no matter how good the doctor is. I need those labs NOW as they should have been done two months ago so I will be finding a new doctor with a better staff.

Dr Z is an AMAZING doctor. Unfortunately it's impossible to get seen in a timely fashion. I can have the first appointment of the day and it still takes an hour to be seen. Once I waited 3 hours past my appointment time. His office staff are very nice but not very good at handling anything that deviates from their normal paperwork routine and are not good problem solvers if you need something out of the ordinary. It's a shame because both the doctor as well as his NP, phlebotomist, etc are very good at what they do, attentive, responsive, exactly what you want in a doc. This is at his Vatican Lane office, haven't been to Arlington.

What a shame. You expect to be treated with some kind of decency instead, you feel like you are just another stamp that they put on their paycard. I felt like I was at the county hospital, that opened with less than the allotted funds. My Appointment was at 12:25 and I got there at at 12:15. I walked out of the dr. office at 3:10, still without seeing the dr. That was a waste of 3 hours. Let us be 15 mins late and they be ready to reschedule us...... Do NOT USE THIS DOCTOR'S OFFICE IF YOU HAVE FINDING TO DO THAT DAY.

The office staff are very nice. Reena is awesome and very attentive, I visited there Arlington office for the first time 11/18/15. Was given a referral marked "Stat" to a specialist. My wife followed up today and not only had it not been processed, the lady who processes referrals was not even aware a referral even existed. Mistakes happen I know, so we will move forward and follow up more frequently with processes.

In the last 5 years i had been very ill and had seen several doctors and even had to move out of state and as soon as i came back to Texas Dr Zegarelli is the best doctor i have every been to I cant wait to get back in to see him, I refuse to see any other doctor

I've been a patient of Dr Z since 2003...I've never had a bad experience. He's so understanding, and kind. I wouldn't trade him for another Dr!!!

The NP has been superb! Professional, knowledgable, and compassionate.

Dr. Z cares about patient's need with his knowledge and passion.