Sadly have had to leave this vets. Was my only and preferred vets for a current and a past cat but the costing methods and some inconsistences have left me disappointed and with no choice. Recently my robust cat had some acne/allergy after no issues in 6years. Called for costings/consultation and was originally told £60 for consultation! In slight shock, left it and phoned other vets who were cheaper so called Highcroft back to double check, then quoted £52 for consultation, was told they made a mistake. 1st red flag. Accepted and took cat in, gave benefit of the doubt. Total £90. £52 consultation, £38 for anti itching injection. Great vets, reassuring and got to the issue quickly. Advised to come back if issue persists. Called back after 4weeks and requested availability for a top up on existing medication as advised by vet as some areas on skin not healed due to cat scratching affected area and putting any progress back again. Asked what costs this would incur as its just a top up so surely just a small cost for administering the same jab and cost of medication. Advisor was unsure, then was advised another full £52 consultation fee would apply. Requested the advisor double check this, as the cats issue is same as before, just delay in healing. They reconfirmed the full charge of £52 on top of the meds would still apply. So presumably another nearly £100 for an injection for the same issue. Let down by inconsistent, varying and exorbitant costing methods, shame, I thought they were a good practice.

When I first stepped into Highcroft Eastville with my then 8-week-old kitten, Yuki, I wasn't expecting the first-class service I was given. In fact, I had no idea how amazing this practice is. Not only are the staff bright, friendly, cheerful and sparkling with knowledge, the premises are also very light and airy, as well as being kept clean and comfortable. To me this seemed more like a 5-star pet hotel than a veterinary clinic! The wonderful vets here have helped my Yuki, now just over a year old, with many issues and health problems - and she is now a very healthy and lively little cat! The animal hospital at Witchurch is also a laudable offshoot of the Highcroft group. When Yuki had to be hospitalised as a kitten, the ambulance service were happy to take her there, where she received A-star treatment. Without a doubt this is the best vet service I have ever come across - and I've grown up with cats since I was born. The staff now know me and we have a great rapport, so I know Yuki will be able to access the best care I can give her for the rest of her life. I will definitely shout about Highcroft from the highest rooftop I can find!

Reception staff are welcoming and friendly. The vets were thorough, knowledgeable and gentle in examining our dog. I had a bad experience with the practice in preparing for a trip to France with the dog. The practice did not communicate the most effective timing of a blood test after the rabies jab, this likely caused the need to re-do the rabies jab. A small discount was offered on these additional costs and reception staff were helpful in getting the certificate to me quickly. They also did not communicate the need for worm treatments to be carried out in France (in addition to the regular feworm treatment the dog is on) for the dog to be allowed back into the UK. Their complaint response was a combination of sending lots of notes , none stating clearly that a treatment has to be carried out in France in addition to the regular treatment she is on. Also my complaint was dismissed because I should be expected to read their quarterly newsletter, that references the Defra website. Bright vets, but no protocol for a simple often repeated piece of advice.

I feel this Group of vetanary centers is more interested in charging exorbitant fees than actually getting any treatment or diagnosis correct. Earlier on I have written that we were charged 4k for very little prognosis. We have had a unwell cat, possibly IBD. This week I feel like I have been passed between the hospital and clinic with very few answers. I have decided to read up myself about the condition. This Practice can't even seem to get it's dosing right. It seems they have underdosed the prednisolone and they had previously underdosed the rehydration medication.They have previously not communicated that thyroid meds must not be crushed. Poor communication, poor diagnosis, astronomical fees.

One of my dogs hated the spot on treatment so much so I would have to go to the bottom of the garden to get it out of blister pack. The vets knew this but declined to consider alternatives. Refused to let me pay 12 months vaccinations/flea & worm treatment rather than monthly. One of the receptionists quite rude. I went elsewhere. My new vet is happy for me to pay in advance and instead of a spot on treatment gives Bravecto an oral medicine taken every 3 months. Dog delighted as am I. Oh yes cheaper than Highcost.

We recently moved to this practice, having been rather unhappy with the vets with whom we were previously registered. The receptionists are friendly, welcoming and cheerful; the centre is spacious comfortable and seems very organised and professional. We have seen two vets; first with our greyhound and today with our six-month old Tonkinese kitten. Both vets were extremely thorough, very informative and provided detailed explanations of both appropriate treatments and the likely cost without having to be asked!

Staff at reception are absolutely lovely. The vets are really good with animals. Sadly I lost my fur baby bailey Sunday 3rd she had just had blood test results and told pick up antibiotics Monday but Sunday morning she was gone. I don't know what happened. But I'd still recommend this place. Can't blame them for the hurt I feel the loss the not knowing what happened sadly missed always loved run free over the rainbow bridge RIP BAILEY PADFIELD X

We came home and our dog Sasha was unable to get off the sofa, not eating and very quiet which is unheard of in our usual bouncy cocker spaniel. The team were fantastic and got us an appointment within 15 minutes to see James. He was able to fully assess her, give expert advice and she has recovered very quickly. Thank you for all your help.

My dog Pepe was suddenly taken ill with kidney stones and a blockage in his bladder I took him to Highcroft at Muller road and his treatment began immediately. He was transfered to the Highcroft pet hospital and was operated on. He has gone on to make a remarkable recovery. Well done Highcroft

Great friendly vets and staff. I've got a slightly nervous dog and feel I can take him in confident that he's not going to be put in a position where he might kick off. Vets always provide clear and honest feedback about his health which will hopefully prevent any conditions arsing.

I took my 10 week old miniature schnauzer puppy here for his vaccinations. Great service from friendly staff who where happy to give advice over the phone and put Casper at ease while he had his check up and jabs. Very pleased and will highly recommend them to friends!

Rung in to enquire about bringing in my female kitten as was potentially concerned about a few things. The lady who answered the phone was incredibly Helpful2say the least&seeminglysew exceedingly knowledgeable about a number of concerns!!! I would highly recommend!

My cat was well looked after by the vet, no complaints. How ever the receptionist gave me false information regarding updating my cats chip info, which has caused me a lot of delays in Getting pet insurance and subsequently cost me alot of money!!

Quite simply a fantastic service over the years. Dealt sensitively and honestly with every health problem our Welsh collie Archie had. Nothing was too much trouble. Even at the end vet Joe was lovely. Can't recommend them enough

Everyone is always so friendly and helpful, they take the time to explain everything fully. Zeus is happy to go there, now that he has met all the staff, and they all seem to know him by name …

I took my small pet to this vet this am to be cremated. The Receptionist was lovely, very kind and understanding, giving full explanation of what would happen. I left feeling sad but reassured.

Our dog was seriously ill we took her here on a Saturday the vet and reception staff have done everything they could to help us and saved our dog great service brilliantly staffed

Very friendly animal caring vets. Helped my cat no end. Took care of my cats needs. Can't fault them. Friendly staff, car park available and would definitely recommend this vets.

Very caring and extremely informative. Sometimes reasonable pricing. Not during lockdown. But was so helpful and considerate, considering we couldn't go in.

Great reception by the team, and a very welcoming environment. Our cat was much less stressed than on previous visits to other vets. Definitely recommend!

Took our dog down, were dealing with an emergency when we arrived, understandably appointments were running late. But staff were friendly and polite.

Excellent service and excellent staff haf to have my lovely Hazel put to sleep and they were so caring and compassionate would defo. recommend them

Excellent service staff always pleasant and helpful They have a real understanding of your pets and are caring and understanding Highly recommend

Their love and knowledgeable care for poorly animals has made a massive difference in the quality of life of my elderly dog. Thank you for that.

My dogs are registerd here they are always very helpful and willing to talk about other dates to treat your pet ..I would recommend this vets

Very polit friendly staff who always have the pets best interest at heart. Very clean hygienic practice. Could not recomend highly enough.

The staff are very nice and very professional, always helping you and answering all the questions you may have. Would recommend them.

Called to make a general enquiry and the receptionist was so knowledgeable and helpful. Got my pup booked in, great availability.

Part of Highcroft Vets. This location is easy to get to and lots of off street parking. Friendly Receptionist. Lots of seating.

£4000 to be told our cat needed antibiotics for a clostridium infection. Maxed our insurance and some. Crooks in white coats.

They are very friendly and kind to all Animals. I would recommend them to anyone (Brilliant) Staff are friendly and helpful.

Found them not very helpful we have pet insurance and pet plan still not sure if can get his vacination for free or cheap

Despite being late, I was seen and they were friendly and helpful. Lovely very, really concerned for my cats wellbeing

Really lovley vets, treats are always on hand to help pets feel calm and happy. No complaints here all-round good vets

The vets are always kind and helpful and explain everything well to us about the health and wellbeing of our pet cat.

A great local practice. Staff are lush, the dog always waggs his tail when he visits .. what more do you need?

Our favourite vets: most practical support, least up-selling, relaxed and friendly atmosphere, professional.

Always helpful. Friendly and clean, fair pricing. Our pets love visiting as lots of fuss is made of them.

The vet Rob was great explaining the dental problem with our cat, he and the staff were very caring.

Booking needs to be made, very pleasant receptionist, and vet. In and out in no time.

So helpful, friendly, caring, covid safe and hassle free. Wonderful place and staff

Very professional and caring. Friendly and thorough. Lovely to my two cats.

Excellent service, lovely people and dealt with our urgent issue quickly.

Always fantastic care and service from all staff. Highly recommended.

They've been great for my elderly but sprightly dog. Nothing to fault

Very good veterinary,good friendly stuf,was helped my cat live better

Great staff, the receptionists made my puppy Blue feel so welcome

Friendly staff providing a great service. Highly recommended!

Very professional and supportive in difficult circumstances

Great service and good communication with pet owners.

Good level of care, great staff, a little expensive

Always lovely and friendly. Great with the cats.

Went for my dogs annual vacination treated well

Great vets advice and I think happy kat …

Thx for taking care off my Dog …

My daughter's vet. Helpful staff and vets.

They saved our Huskys life. Great care.

Very friendly and accommodating team.

They are so friendly and helpful

Very helpful, kind people.

Very friendly and reliable

Staff brilliant thank you

Friendly and professional

Friendly and professional

Friendly staffs and vets

Great and very friendly

Well they found my dog

They are a caring vets

Friendly and efficient

Helpful and efficient

Friendly and helpful

Awesome experience.

Superb service

Great service

Lovely staff

Aicea lucru

Excellent

Loved it

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