Non reliable for business purposes.. as we are the regular customers but always fail to provide us our desired van and we have unfortunately cancelled our deliveries because of them… I would say they have poor system because you can do reservations but in practical they don’t have vans ,,,,, sorry to say but have cheap services ,,,

A welcoming place for people who want to hire cars. I picked the car from a different location but was able to return this to the Sheldon branch. The lady there was very friendly and helpful. I even got a drop from their office to another location. The person who dropped me was very helpful too. Definitely recommend this place.

Impeccable service from these guys, I came in last minute not long before they were closing, looking to hire an automatic which they were short of but they made sure to find me one and did all they could to help. The car I hired was brilliant no issues. Would be sure to use them again in the future …

I had a good experience with Enterprise Sheldon dealing with AJ and the team. They contacted me promptly to arrange for me to collect the car and even collected it from my home address at the end of the rental period. No complaints at all, good experience throughout, thumbs up.

I am a frequent visitor of Enterprise all over the local area. The Sheldon office by far provide the best service and quick transaction times. No messing around straight forward, fast and a service with a smile. 100% recommend and will always use this branch!

Hired a van this week from enterprise Sheldon and nothing but good things to say about the whole experience. The guys in there are really friendly and customer service is second to none. I won’t be hiring from nowhere else in Birmingham. Thanks lads!

Sheldon branch staff arw very friendly, the vehicle we hired was so comfortable. It made the journey much more pleasant. It was nearly new, clean and cheap to run as well as hire. It can all be done online, so there is no wait when you pick

Was told £200 security deposit would be back on my card the next day when vehicle returned on the Saturday. When vehicle was returned I was told it would not be refunded til Thursday. When I complained the guy did an invoice for me and said

Absolutely amazing service, in the last month I have had two cars from this establishment and both were easy to deal with very straight forward, amazing service from the staff on both occasions down to liking that I gave the cars back clean

Insurance through i went to this company after five weeks garage give us date to pickup my car morning between 9am to 12:00 (26-01-2023) then I tell them they give me time 12:00 for courtesy car then garage man came to half nine took my car

It’s the 3rd time I’ve hired from the Sheldon branch and the service has been exceptional. I’ve had different vehicles and they have always been reliable and clean , the staff are polite and focused on customer service and satisfaction. AJ

Got courtesy Car through Hastings Insurance from Enterprise Sheldon Branch, the car they given me had wind screen cracked, I told them and they said they noted the complaint, once I returned back the car I told them again about wind screen

What a shambles of a car hire company. I booked an Auto vehicle via the Home Office, I was asked if I can have a manual instead! I explained why I had booked and required an auto, to which I was told they would try their best to supply an

Fantastic Service, The staff are professional, friendly and Knowledgeable. In particular the Assistant Manager Jordan made sure that as a customer I received exceptional service. Can not Praise him enough. Basit dealt with the checks and

Wouldn't recommend, to many tactics going on for you to end up paying more. As for car excess which is £500 no. Since the car was covered by my own insurance so the excess is supposed to match that but unknown to us they had it as a £500

Hired a car for 4 days as needed a seven seater to go on 2 day trips over the weekend. The car me and my family were provided was lovely it was a brand new ford galaxy and we were the first ones to use it, could not fault it as it was in

A third-party insurance arranged a car rental for me at this location, specifying a preference for an SUV, ideally electric. I received a call from this branch before the booking, inquiring about when I'd collect the car. I informed them

I have used Enterprise for 3 years or so at different branches the past year I have used Sheldon branch. I cannot fault thier customer service from collection to return of car.. refund of deposit always came back in 2 days grow soon your

Follow rental drivers. Whenever where you have rental vehicles from Enterprise Car & Van, request before you returned, by email or if the traffic violation within Enterprise have received for the registration vehicles your using. If you

Was given a car by enterprise as a courtesy car through AA as my car was in for repairs. It was a 2021 registered Ford fiesta which proceeded to break down on the motorway!! The car would not travel over 50mph without dropping to 20mph,

I have been a loyal customer of Enterprise Rent-A-Van for four years, but my recent experiences since last couple of months have been consistently disappointing. Despite booking in advance, the repeated unavailability of vans has become

On multiple occasions they gave me a manual car instead of an automatic, despite my order being well in advance, so clearly they can't manage their stock properly. Twice they delivered a car without checking the tires, because the tyre

The service I received from Enterprise Sheldon was flawless from pickup to drop off. The staff here are professional, knowledgeable, helpful and friendly. A special mention about AJ is well deserved, his customer service is exceptional

Really bad customer service on multiple occasions. Been to collect car several times to be told they’ve gave it away. Was also told last week they would drop car off to me they didn’t which left me without vehicle all weekend. Stay away

I wouldn't even give the sheldon branch one star. It is unbelievable how awful it is. Since February 2023 until now (April 2023), I have asked the manager to call me several times, but she has yet to do so. This is so I can officially

Had an amazing interaction with this place! I was given a hire car by my insurance after someone bumped into me, while my car was being repaired, this place helped me get back on the road! The staff I dealt with Sully and Basit were

The team here are fantastic, especially Junaid. His customer service is excellent and always goes beyond expectation. To be honest the whole team are wicked. Use these guys on a regular for atleast 20 days of a month.

The word amateurs is too good.Unhelpful when asked questions, took money from my account without permission and now they are trying to threaten me to pay money excess of £250 for a window chip. Dont touch them

Friendly staff, efficient service, have never had a problem getting a car when needed, and always the size requested. Cars always cleaned and ready for use. Only problem is pick/up delivery service not offered

Sheldon branch - Sulaiman Simply outstanding service, truly cares about his customers. From me walking in and getting in my car. Sulaiman thank you for the 5 Star service because of you I will be returning.

Hired a van for yesterday and wanted to say we are so happy with the service given! Special thanks to Nadim who helped us throughout! Will definitely be recommending Sheldon Enterprice to others

I have rented 2 vans from the Sheldon Branch in the last couple of months and had great service. What I like most is that they keep you informed to say your van is ready before you pick it up.

Found some people helpful inc Callum & Mohammed - but there was a few problems from the car then the repeated problems with the tire. But Callum was helpful and helped us sort out the car

Excellent service Asad was professional and very polite. Gave me good instructions and i will definitely recommend these guys to my friends n family. Thank you ⭐️⭐️⭐️⭐️⭐️

The service from Natalia is simply exceptional, customer service nowadays is at an all time low, but people like Natalia restore your faith in humanity, what a superstar

Customer service perfect, but having been told 1/4 tank of fuel, was surprised to see as we drove off that there was no fuel so had to find a petrol station asap..

Great and helpful staff and efficient. Gave me a a great car, Vauxhall Mokka. Staff were respectful and courteous. If I need a car, they will be contacted.

The staff were really nice. The car was great and did the job. I liked how they had 2 cars which met my booking and I was offered the choice, nice touch.

I would give this branch 0 stars if I could. Totally useless and would not recommend to anyone. Will never use again even if I had no other option.

Excellent Service by Sheldon Branch. Truly speaking professional team specially want to mention Mr. Nadeem outstanding man in his his profession

Excellent service by Jordan the Assistant Manager. He dealt with any issues I had. Excellent manager as he catered to what I needed. Thank you

Jamie was especially helpful and I would definitely recommend enterprise for car hire. Quick, efficient, friendly and no request was too big!

Rented cars and vans a few times in the last years and always get great service, easier than renting out of the city or airport

Dont use these guys, use the Tamworth branch. I have used these guys on 2 separate occasions, the first time the guy serving

Loved the customer service here. The young lady that dropped me at pj Rhodes was lovely to speak to and very professional.

Excellent customer service from Lauren very friendly and helpful, she even booked a turn taxi home, I appreciate your help

Had a courtesy car from here arranged by my insurance while my car was been repaired. Staff were very helpful throughout.

Bunch of clowns working at this branch. Don't bother hiring from them, it's not worth the trouble.

Excellent service an extremely friendly go out of there way to help .

Great service from aj and nadim super helpful