5 Stars to Millennium Park Enterprise rentals. They go out of their way to ensure I'm pleased and have a great experience. Michele has helped me numerous times (even helping me sync the car to a few of my devices when I couldn't figure it out). I highly recommend this location and I will continue to rent from them.

I recently rented an Intermediate Car at the Chicago Millennium Park location. Highly recommend them!! I received excellent service and care at this location from one of the associates, Hudson. In fact, he provided the service that is far exceeded my expectations. I will be renting from this location again.

My experience this time with 20 E Randolph Chicago enterprise was amazing. I rented the car for 3 days but returned the car 1 hour after 2nd day was over. They themselves were very courteous and gave me the 3rd unused day fee back. I was surprised. This is a very good gesture, I will enterprise back.

The team at Enterprise made renting from them a very, very positive experience. They are very friendly, very helpful, and tremendously resourceful. Most importantly, the cars are clean and ready to go as promised. They are my go-to company for rental cars for both business and pleasure.

I rent often from many locations in Chicago and when I travel. This location has offered the best experience yet. Great customer service, tons on vehicles, and they move fast - so no long waits! All agents are great, but a shout out to Tracie for her outstanding customer service!

I rented a van from this location for my trip to Memphis. I was referred by my son after the fiasco of trying to rent from another company. I can't believe how easy and fast it was! I will definitely rent from them again. I used my debit card with no problem. You guys rock!

When I arrived to pick up my car, I received a free upgrade! So I had a Jeep Patriot instead of a Honda Civic ! The service was very friendly and efficient and the car was great! Very satisfied with my experience and I will definitely rent with Enterprise again!

My husband and I booked a reservation for a mini-van online from this location for our trip. Upon arrival, the rep Nathan we spoke with told us we had to provide a credit card or utility bills with our address since there was issue with the

I made a reservation online. It was confirmed. But when I went to get my car at my appointment time they said they didn't have one for me. It was majorly inconvenient. They didn't try to coordinate with a different enterprise to fulfill my

Upon arrival and the basic formalities, I was pleasantly surprised to be asked if I would like a larger vehicle for the same price. Furthermore, as the agent and I we're discussing hotels, I found that the one we we're staying in gave us a

I always enjoy my experience at this location. Great customer service, very welcoming and usually remember me (I rent about once a month). Whether they are slow or crazy busy I feel like I always get the same level of service, even letting

I have had a terrible experience at the 20 E Randolph location. It seems like they liked me very well at Enterprise until I returned a car with damage (which should be fully covered by my work's insurance policy with Enterprise) on it. The

Staffs are very professional and service is very quick. I generally have better experience renting car with Enterprise than others and this particular locations stands out. Many times I have dropped car in after hours, and never faced any

Enterprise is ALWAYS the easiest place to rent a car. I've gone with some other companies in the past (coughhertzcough) and always end up getting charged some additional bogus fee. Go with Enterprise and you'll always pay exactly what you

Online reservation was easy as well as the actual pick up. The only downside to this particular Enterprise office is that the garage where it is located has no stairs. When we came back to pick up the car, there was a graduation event and

They were nice but added maximum insurance without informing us to rack up our bill. After returning the car, spent two days trying to understand why they do that, and they would either not find our reservation, would get off the phone to

If there was a zero star option, I would have picked it. Made a reservation to pick up car at 9 am. They had ZERO cars available to rent and told me they were getting more cars from neighboring lots. 2.5 hours later I still didn’t have a

Wish I could have give this location below zero stars. Was told to leave the office in zero degree weather after taking the Subway from Midway airport. I wanted to use a credit/debit card which I have done many times before at enterprise

Enterprise’s famous slogan “we’ll pick you up” is not honored at this location. They do, instead, give you a maximum $5 credit towards your rental to find your own way there. But, even when I am within 3 miles’ proximity, a taxi, Uber or

Very good experience with the helpful, efficient and friendly Enterprise team at this location both times we’ve rented from them. Called us ahead of time to make sure we knew how to find them, took time to make sure the vehicle we needed

Friendly and helpful staff in busy downtown neighborhood. They picked us up from the hotel, gave us the car they picked us up in so we wouldn't have to move our luggage, and dropped us off at the train station at the end of our rental to

Enterprise is an excellent company with not only favorable rates but five star service. I have been using the 20 E. Randolph location since this downtown Chicago Enterprise site moved to its present site. The men and women working at the

Location is great, convenient to all tourist attractions and in the heart of Chicago. Sometimes it gets really busy especially during holidays but nothing like an airport branch. Convenient drop off even after hours, just park the car in

I use this location whenever I need to pick up a car after work or after a rental, drop it off on my way to work. The only thing about the location i dislike is driving up/down the ramp to get in or out of the garage. Nightmare for me!!

We picked up our rental car in the city of Chicago, not the airport. The person who helped us was polite and helpful. The car was just what we needed, and there was no pressure for us to upgrade or buy anything extra. The car drove very

Usually I have great things to say about enterprise as I have only used them when I travel and car is used for duration of the travel. This time I have a different situation. I'm staying downtown Chicago for a visit to my wife who works

Got a letter saying I skipped a tollway for $1.50. I would remember doing so, as a toll is impossible to miss. I asked them to provide some kind of proof from authority or a video from that night, crickets. Then they hit my card without

Returned a rental car I drove in from Wisconsin 30 minutes before them closing. Asked for a confirmation for my return, was told they wouldnt do that but it’s all good. I took pictures of the Odometer and the car in the parking garage.

The car I rented had REVOKED license plates. I was pulled over on the side of the road waiting for my daughter and the police pulled in behind me. They detained me for a out 40 minutes while they called enterprise. The police then came

Different since COVID19. I rent regularly since I do not own a car. The level of service since they reopened after COVID has declined significantly. There aren't enough staff on site, cars aren't a clean and the Enterprise App is only

Enterprise never fails to impress me and this rental experience was no exception. Becks is a wonderful, helpful employee. I'm so grateful he put me in a 4-wheel drive car Christmas eve to brave the snowstorms, and get me home for the

Great and efficient service. I have used this rental facility with some frequency over the past four years or so. The employees are attentive and accommodating. Most importantly, they are great at getting you in and out quickly. As a

I never got a receipt when I returned the car at Midway airport because they said it was rented at a location downtown Chicago and they couldn't close out that rental and it would have to be done by the pick up location. What kind of

There so professional and Understanding the only problem I had was that they weren’t able to put me in another car after I caught a flat because there was none available but it doesn’t stop there they were able to direct me too a

Being that it was our first trip ever to Chicago, and after few days just taking in the sights. We needed to get to the suburbs for a wedding. Enterprise @ Randolph Street was awesome. Picked us up at hotel and had a smooth

Super smooth pick up and return, friendly service. The minivan we rented was a little dirty with some trash in it, and it says oil change due when we started the car. But we rented for two days and everything was awesome.

We have used Enterprise Car Rental for a number of years and their service has been very good. The pick-up and return are well managed especially having the after hours return at the facility we generally use.

No customer service. They don’t care. Came here on vacation and ended up without a car. Definitely made the start to our visit extremely stressful.

I think either the company or the guy who helped me tried deceiving me, which is unprofessional.

The guy at the front desk was very polite and helpful, and the car was in perfect condition.