The trunk of my rental was filled with trash From previos Renter ( I assume) in addition I was briefed about not smoking in the car but the vehicle reeked of cigarettes stench and in the assenger door pocket there was still a half full cigarette pack, and under the passenger seat there was an empty red bull can. I feel in part responsible for no doing a throughly inspection of the vehicle when I picked it up but the guy was closing the office on a Saturday and I just wanted to leave after waiting for 30 min to finally get my car. I have rented vehicles for several years in different countries and this is the very first time that my rental is not up to standards.... Careless mistake/neglect on enterprise part; however, I have to give a small prop to manager as he discounted the price of the gas tank upon return once I mentioned all the issues with the cleanliness of the car. Not sure if I'll ever rent from enterprise but if I do I will for sure inspect the vehicle from top to bottom on pick up.

The Management trainee, Phillip Shelley, at this location, will lie to you, and tell you that the "insurance" (damage waiver, PAI, etc) is REQUIRED. That is a lie. I have been an Enterprise customer for seventeen years, and over 10 years at this location. They blew that all away, just to get another $100.00 from me, on the rental. --- I asked specifically, if the "insurance" was a requirement to rent the car. Phillip said it was. Imagine my surprise when I called the national hotline, and checked online, to find out, that what he had told me was a incorrect. Do not trust these people, the hard sell on the "insurance" is the same type of piss poor business practice, that led to Well Fargo, opening millions of bogus account for their customers. And if nothing else, it is a shamefull bait and switch, to give you one rate online, and then try to extort more money from the renter, by selling them the "insurance", when they come in to pickup the vehicle.

I just made reservations for a rental car through Expedia for a SUV and I made the rental from the Broadway address because it was cheaper then from the S St Mary's address, which is closer to our hotel. I spoke to Adam at the Broadway address and asked about being picked up since we will be coming in on the train and will not have a vehicle. I explained why I did reservation through their address and not the St Mary's address. He said he could transfer our reservations to the St Mary's address and it would not affect the price I made the reservation for. I was so grateful for his help. I asked about Morganland and he gave it great praises. I was so thrilled to hear that information since both my boys are special needs. This is a scary and exciting trip for us and I got such a good feeling after talking to Adam. Thank much and keep up the good work.

I was traveling, when I got to the airport, there were no vehicles to rent in Enterprise, it was oversold, the other car agencies had crazy prices, there was a very big event in the city, they did not have rental vehicles, after much searching for a solution, they sent me at this Enterprise office, when I arrived they were waiting for me to tell me that there were no cars, an error from the call center, however I met Miss Amanda who tried hard to solve the problem, she was until after her time, finally she sent me to one of her offices further south of the city where if there was a vehicle, Amanda really made a difference in the customer service, highly recommended the attention that the Miss provides

Shady practices being conducted here. STAY AWAY! Cedric is absolutely zero help and we are still waiting for his email 24hrs later showing proof! Long story short, they will charge your card without your authorization. Mind you this is an insurance claim and I'm STILL in their rental! Update: Upset about the whole ordeal o decided to turn in the vehicle early and low and behold 3 MORE UNAUTHORIZED CHARGES OF $100 A PIECE MONDAY MORNING. THAT IS NOW 4 TOTAL UNAUTHORIZED CHARGES OF ALMOST $700 TO MY ACCOUNT!! Cedric the branch manager REFUSED to come out from his office.

My car was stolen in late October, and I was put in a rental car by my insurance company, Geico. This Enterprise Rent-A-Car location was great to work with! They helped to ensure that I got into a vehicle that fit Geico's $22/day coverage. Additionally, my Geico insurance adjuster did not communicate with me, which lead to me calling this location often to keep up with extensions. Ashleigh V. was a great representative and always provided me with up to date information regarding extensions. She was always professional and friendly, which I really appreciated.

Wonderful Experience all around. Amazing Service! Staying at the Drury Inn in San Antonio. Man at the desk told us that Enterprise will sometimes drop the car off at the hotel for you. We called & yes - Ellisa? dropped of the car & checked us out on the spot saving us the extra Uber ride. When dropping back off she asked if we needed a ride. We were headed to the airport & she checked if it was doable & yes - Tom was available to give us a lift which they don’t often do. He was so super pleasant. Thank you so much enterprise for going above & beyond!!!

Horrible customer service. I had my claim number and reservation number ready to go, however the brunette - Hispanic woman at the front desk said she couldn't help me at all because my insurance gave me an appointment for this day, but at 4a.m. - which is not a time that they're open. I know my insurance agency just wanted to help me get the car I needed ASAP, which is why the time showed 4a.m. This lady was rude, scowled at me, naïve and clearly was not helpful in the least. To me, this is unacceptable. I will not be using Enterprise ever again.

I was picked up in a small car. When I informed them I couldn't get into a small car because of my back. Then I came to Enterprise and Jose lied and told me they had an SUV for me and when I got here they didn't. I got upset because I was lied to and he didn't like that I called him a liar and threw me out of his store. He even threatened to call the police. Really? For Your bad service? I will NEVER refer anyone to this location. He has a mother, I'm sure he wouldn't like someone to treat her as he treated me. KARMA Jose....

Cheaper than most because they are not in the Airport, but they are located just a short uber ride from there. We dealt with Samantha, and what an amazing ambassador for the company she was... she should be recognized for her incredible professionalism and customer service, we watched her deal with what can only be described as an extremely frustrating customer, and she did it with patience and continued respect through out. I would certainly recommend this rental company

I was in town for work and wanted to rent a car. I was denied because I did not have a “credit card”. and because I have an out of state driver’s license. I have debit/credit visa cards. Although I have impeccable credit, plenty of funds and great driving record, I was denied. Thanks Jake and Enterprise. I will never use Enterprise again on my travels and will encourage others to choose a different option.

This is the only Enterprise location I work with because they do such a good job helping me with a car when I need one. Samantha provided my last rent-a-car and she went "above and beyond" to provide a car for me even during these trying times when cars aren't always available. If you want excellent service in your rental car needs, don't hesitate to contact them. They are the best!

Jose did a great job, but he was the only person in the office on the day I was there. I was one of 5 customers that he was helping at the time, so it took a while for us to get our vehicles. Our wait times would have undoubtedly been shorter if he wasn’t doing all the work by himself. Also, my Enterprise pickup was running late so I ended up taking an Uber after 30 minutes.

Reserved a car to drive from San Antonio to Houston and drop the car there to drive another vehicle back. Cost of rental was approx $50 and "drop off fee" was $80 for a "restocking". It's not like I'm leaving the car in some remote town, but rather Houston, TX. This is just a scam to bilk people out of money. I could have bought a one way plane ticket for slightly more.

I just called to arrange a pick up for a current reservation and the lady I talked to was not friendly whatsoever. She told me I cannot pay with my Visa Debit card, and that they would be charging my card an additional $300 until I brought the car back. I have rented from Enterprise in WA before and never had to do any of that. I have a bad feeling about this.

Very unethical and unprofessional. They will take advantage of young people who do not understand what they are signing. Do not go there! I will never use Enterprise again! Please share this with anyone who has a young person needing a rental car, they do NOT need the extra insurance that they make you believe you have to get.

Employees point fingers at one another for mistakes. Management says his employees don't know what they're doing or doing things wrong. "He will handle things" was Cedrics response to me. Very disappointed worth my experience. If my insurance hadn't set up the rental I would've gone else where for my rental needs.

Enterprise, for years, has been a great rental car place that rents good cars without trying to take every penny out of your pocket. Price plus quality runs companies out of business. That's why I save my personal car to enjoy something new every once in a while. Thanks Enterprise.

Customer service could be improved. I called to ask for vehicle availability and spoke to one of the young ladies at the location. Once I arrived I was told they could get me in a larger vehicle because they didn't have any small cars like I asked for over the phone.

The desk guys were nice and knowledgeable. They needed more guys to process cars. I was running late by the time I left. If you want to increase rentals open an airport offsite 24 hours a day!! Try to get the right central location or any location. Thanks

I was satisfied with the vehicle, but I think that the communication in person was poor. I came in to turn in my vehicle and was left with no response until I asked. No complains on the staff only the type of communication with the customer.

I had been billed twice for insurance, went into the Broadway location in San Antonio, walked out with the problem resolved. There was no hassle, it was friendly, funny, and awesome. I will go there again. Thank you Enterprise!

Everyone was great. There was a little wait because of the clients that were ahead of me. Every person that I talked to and talked to me were friendly and extremely professional. I have zero complaints. Thank you Guys.

This was my first rental car experience so I was a little nervous, but Jose made the process so easy and simple! He was extremely helpful and informative! Definitely will be using enterprise again!

Hosaye and Alex were incredibly helpful! Awesome courteous and efficient service by the two, I recommend them both highly! Prices weren’t bad and everything went perfectly. Will come again!

Customer Service was amazing Jose Villanueva was great. I hope he's there everytime I'm doing business. He was very polite quick & got me a ride where I needed to be in a timely manner.

Excellent everything went great. The gentleman that help me his valor extraordinary. Also the young lady that also help me. Both had excellent customer service skills. Thank you again.

The staff here took such good care of me after my car was totaled. I really appreciated their concern and understanding. Both cars I rented were immaculate and had a full tank of gas.

Bad experience the care and way i was treated was bad. I had go pick up a new simi . and they kept saying oh your simi is in garage , like i had a wreak and they just was not kind.

James was so sweet was the only one working cleaning cars and booking people and rushed getting me into a car so I could make it to Austin on time. Highly recommend!!!

Very friendly and professional staff. The only complaint I have is their hours. Not open on Sunday, only half a day on Saturday and 8:00 - 5:00 on weekdays.

Should be zero stars. Zero customer service skills. Zero communication skills. Zero is the amount of people who I would refer to Enterprise.

I got into an accident and needed a vehicle ASAP. They took the time to find me one then switched it out for a cheaper one the next day.

End to end great customer service. Fast friendly and professional. The return could not have been easier. I will definitely use again.

Aun reservando un auto no me fue posible obtenerlo, no deberian aceptar reservaciones si no tienen capacidad para la demanda de autos

Very friendly and professional staff. Assisted me with exactly what I needed. Reasonable pricing as well. Thanks Enterprise!! …

Love the service. Like most places, if you're halfway friendly and treat them like fellow humans the staff is really helpful.

They fid a great job very friendly to customers and got my car right away with no problem would go back to same location

Quick and easy check in and out. All staff very friendly and they picked me up and returned me to my home as promised.

Ashley was simply amazing, she really helped us a lot. Car was also perfect and well maintained. Can only recommend.

Very friendly staff. They were amazing. Not only did they pick me up, they took me back as well after my rental.

Our Rep, Ashley was great. Always great service at this Enterprise center 2122 Broadway St San Antonio Tx 78215

Friendly folks in a smaller than normal location. Quick in and out, they're detail oriented and aim to please.

Got in a car accident and needed a rental. Enterprise got everything sorted, Jamie was a huge help!

great office, Cedric is VERY helpful, very accommodating...will use this office again...Camille

They go out of there way to make sure you get your car rental and your well on your way.

They took good care of me. Flexible, helpful, and fast. A very professional staff.

Excellent customer service. Jessica from the Bandera rd. Location is the best.

Friendly veey helpful. No waiting time car was ready. Great employees.

Great customer service. Very attentive and accomodating to my needs.

Great 1st rental experience! Fast and easy! Great customer service!

El peor servicio que. Eresivido. En todami vida jamaslorecomendaria

Very accommodating and friendly staff. Good price for the car.

Excellent customer service. Staff very friendly and helpful.

Workers very attentive to all customers who walked in

They did an awesome job !! I will definitely go back.

Always a good experience. In and out in 20 minutes.

Really appreciate Leslie for her customer service!

Quick and friendly service with nice, clean cars.

Excellent!... Easy to deal with... professional.

Enterprise is my favorite rental car provider.

Great vehicle and service. Kevin is great!!

Good rates, good service, very nice car.

Manager Madison was awesome and helpful.

They are all friendly and so helpful

Was just ok.. Not too over friendly

Will definitely use again and again

Always speedy and pleasant service

Will continue to rent. 10 rating

The cars were dirty outside

Friendly and knowledgeable

Pésima atencion al cliente

Kevin was very friendly.

Great customer service

Great work and on time

Good got my car quick

Samantha was great!!!

I work at Enterprise.

Fast and friendly

Good experience.

It was awesome!

Great service.

Fast service.

Crappy cars.