Everyone that works at this location are very nice talked to me very friendly and took care of my need. The care I rented had issues they took care of it right away. I like to appreciate Jude who waited on me and made my experience awesome. Just like to thank the whole staff at this location.

I was booked an economy car about a week ago，today I arrived enterprise on time，but the staff told me they never have economy car，and give me an option that is pay double to upgrade to small SUV，I have no choice，they are a lier，and it's a scam，never come again，and stay away from this place

This is the worst car service ever. They lie to their customers at the beginning and keep charging their customers card. I will never encourage anyone to go through this car agency. They kept charging my card without my consent and their customer service is so so poor. They are the worst

I received excellent customer service at the Enterprise located at 9880 Southwest Freeway in Houston was excellent. Specifically from the manager Tambra. She personally kept me updated when my rental required extension due to delays at the dealership repairing my vehicle.

I went into this location with my husband to pick up a reservation that he had on Wednesday, we had received a phone call from this place the day prior to pick up and we made sure to ask for a confirmed total which was $145 and some change,

Horrible customer service and will give you the run around. I have been to this location for a car 3 times in one week trying to get a car that my insurance(progressive) booked and made reservations for they kept telling me different things

I was supposed to get a rental at 2pm. I was there on time. Kevin told me that the car went for oil change and he did not know when would it be available. He told us that he will call us back when it was ready. Than we left. He called after

Cole Edwards was very helpful finding me a car when I needed a long term rental due to a warranty issue of my car. He was very understanding and helped me change the car when I had a problem with the rental car as well. I highly appreciate

The Manager At The Westwood Location Was Just Rude. She Did Not Want To Tell Me Why I Had To Pay Another $300 Deposit. After I Told Her I Didn’t Understand. She Threatened To Report The Car As Stolen. Which Is Crazy To Me. All I Was Trying

I recently rented a car twice from the Houston, Tx Bissonnet, Beltway 8 Location, and Both times those Cars were Filthy, with Stains every where, I had to buy seat covers in order to drive it, & but Disinfectant to spray all over, & when I

My mother went to this location to pick up a car she previously booked through our insurance. When she got there, they attempted to give her a smaller car she didn’t book. She tried explaining to the worker the issue, but he claimed there

My appointment was at 3 but due to covid they’re not letting people inside which is understandable but what made me take away a star is once the rep started talking to me she had to leave and go to another location to pick up a car for me

I had a positive experience at this location. Last month I had to drop my car at the Service King across the freeway so I called Enterprise the day before to make sure a car was available (through my insurance company) and there was. So I

Worst enterprise branch ever. They don't respond to calls any time. I have called them multiple times to report an issue. They never attended calls. One time they attended the calls, but after listening to my issue , they disconnected the

The Staff and Manager are very unfriendly, I rented from them before so many times, and most of the time I had problem, except few times, They already have my Insurance information in their files, some times they will call the State Farm

They gave me a car that needed serviced as soon as I left town the warning cam on, so I took it to Houston, Tx and they weren’t any help, no cars to trade out for it while they serviced the rented car, so they just told me to keep it and

Made a reservation, they were almost 45 minutes late picking me up, leading me to believe they were dragging their feet because they double booked and did not have a vehicle which means they would of had to upgrade. When I get there they

My reservation was for 7:30 . I wasn't helped until 8:00. The car said tire pressure was low went back to inquire about was told its fine. Was told first time ever that I need my personal insurance information or I would have to purchase

Terrible customer service. No one greets you when you come in. I sat in the waiting area and no one once made eye contact or told me they would help me shortly. They made a mistake with my rental and instead of offering an honest apology

Based on my experience with Enterprise at SW Freeway and Bissonnet it's sadly clear Enterprise at this location does NOT care, not one ounce, about their customers-- they may care about the friends they get to write good reviews, but not

I would advise to take your rental experience to another nearby Enterprise location if possible. On the day of my pickup, this branch did not have the correct sized vehicle at the time. Usually Enterprise locations in this situation give

The staffers are very short and brief, no detail information. My insurance approved $600 for 12 days while my car will be in the shop but the Enterprise told me that I only have $25 a day. I went to three locations without car even after

The Enterprise Rent-A-Car location is in a great location for me and my family. Each and every visit I encountered have been excellent customer care with service of efficiency, professionalism, and the offering of the products to ensure

This place deserves 0 stars. The people working there are so rude and act nonchalant. You can't even tell who the manager is even if he's in your face. My husband reserved a reservation and when we got there the rude associate, a black

1st off I've been renting from this location for ten plus years. This new group of ppl are very rude.. The black manager is very rude also the heavy set lady.. today they tried to give me a car with dummy tires and said that's all they

Poorly maintained vehicles mechanically and cosmetically. Enterprise cars at this location are junk, hooties. I was placed in a vehicle with dried vomit in the trunk, ended up switching out to two other cars that were mechanically and

If you’re looking for “above and beyond” service DO NOT come to this location. Every time I get a car here through insuranse I am disappointed. By their attitude, the service, absolutely the worst. I am leaving here with my 5 year old

Upon renting the car I noticed it had a strange scent to it. After driving to my daughters college several hundreds of miles from my house I was informed that scent was actually the smell of POT. Taking a side trip my daughter went to

I've used this location three times, and each time I've gone in, its been in the last half hour before they close. Its always busy at that time, but I have received nothing but awesome customer service from everyone. A couple of times

Hello, I'm a little late sending my review, but I want to say the team in Houston off the 69/59 frwy at Bissonnet is AMAZING. I must admit I was a little leary as I saw many young adults working the office. I thought I might get sharp

Service was excellent Sujud helped us and she was excellent. With the shortage of cars everywhere, and car dealerships taking long with car maintenance some things happened that were out of her control but doesn’t take away from her

The staff members Love Thomas and Tambria Clark were very professional and offer quick reliabe services to accommodate their customers to get what they need when they need it with accompanying transportation services with a smile ☺

Very bad experience! First someone told me they would meet me at the body shop to drop off the rental. Then when I called to tell them I was ready they told me they didn't do that which caused me to miss my appointment. So I set a

They seem nice, but have a terrible issue with interrupting people. Tried to call to see the procedure on what to do if the my vehicle's repair needs to take longer. It was damages in a wreck that was the other driver's fault.

I had an awesome experience with Kevin at this location. His customer service was outstanding and exceptional. He was patient and got me in a car that I wanted. We’ll be back to rent again!! Thank you Enterprise and Kevin!

They double charged me, I provided all the information to get a refund and they just never got back to me after multiple calls and emails. I got a rental car from archer Volkswagen and enterprise card my credit card

This place is worthless the corparate should get rid of the manager ASAP. The worst manager ever and also a dishonest manager. When you have a reservation they will almost always tell you they do NOT have

The customer service is so bad that those who are attending there instead of helping start arguing with the customer. I had a bad experience and of course I do not recommend renting a car there to anyone.

Jessica has to be the worst customer service rep ever. She is very rude and barley knows how to do her job. Does not deserve to be working at such a great establishment puts a bad rep to the name.

Sujud Umar was great and had excellent customer service and support. Quick and simple from the paperwork (e-work), to the walk around the vehicle, to making sure I understood everything!

I thought all Enterprise Rental Car locations had poor customer service, but this one proved me wrong. It's worse than the average poor customer service I typically get at Enterprise.

DO NOT COME TO THIS LOCATION Kelvin, apparently thinks this is his business. I spoke to Kierra who SPECIFICALLY TOLD ME, she has cars available and I can come in without a reservation

Literally never answer the phone. Sometimes that office is empty for hours on end. You are better off calling the national offices and just having them take care of whatever you need.

I love renting cars from them. What would the world be like without Enterprise existence. I'll tell you: There would be no fun in transportation for people like me that

Asian female associate here is a liar. I feel like I’m in the twilight zone right now. First she tells me only insurance company can move the reservation from store to

I don’t think they even care about reviews but still I need to tell you guys, they don’t have any respect for customers spatially if you are coming from an insurance.

Tambria was so helpful and professional. Both workers actually were very nice just can't remember her name. They also, gave me a cute sports car!

After getting my reservation correct. Pick was quicker then I expected Customer service was great way better now.

Treated awful! Horrible customer service! The big fat black chunky one is theee worst. No apology or nothing!

No key drop box so you can return the rental