Forest lawn Enterprise was the worst car rental I have ever experienced, I was in need of a rental which would be covered under Dodge warranty. I was without a vehicle for 4 days each day i called to get a status update. (Factor in I had no vehicle so I was not able to get to work outside of Calgary and live outside of Calgary) on the Saturday they still were not able to provide a vehicle and they closed at noon . I then decided to go rent one from the Airport Enterprise. The following Monday the Forest lawn location said I had to bring my rental to there location for them to inspect the car and re-sign my contract even know I rented from a Enterprise (as it was going through Dodge warranty) so another day off work to head in to Calgary. Once I arrived the worker looked over the vehicle and notified me he could not re-sign the contact as there was significant hail damage... said I would need to head back to the airport Enterprise pay the damages and then start a new contract (keep in mind the entire time I had the vehicle there was no hail for weeks) I headed back to the Airport Enterprise explained the situation, they looked over the vehicle and found no hail damage. Exchanged vehicles and I went on my way. So unprofessional, shady and a total waste of my time. Take the extra drive and head to any other Enterprise location. I recommend the Airport Enterprise!!!

I got a call around 10:00am yesterday from a man who was advised to call and discuss to either my sister or myself about rental cars. I was currently driving at the time and asked the guy on the phone if he could call my sister instead. He agreed and I gave him the phone number to call. A few hours pass and my sister did not receive a call so I decided to follow up and call them instead. First time I called- it constantly kept ringing and no one picked up. I tried again and this time someone picked up and hung up right away. Third time I called- someone finally picked up and asked if I could go on hold or if I can give them my phone number so they could call back. I chose the option for them to call me back and of course I never heard from them again that day. TODAY, my sister tried calling them and was put on hold forever. They finally got back to her and she explained how we were waiting for a call to talk about rentals since yesterday. Whoever was talking to her said that he has ALREADY discussed about the rentals with ME and already talked to ME about "protection plan, and how I was going to pick up the car rental by Monday." which is completely false. I was never able to get a hold of anyone to begin with. Not sure how good the service is in person, but talking to them on the phone has been unpleasant with long waits and very disorganized.

I was referred here by Eastside Dodge for a loaner as my vehicle was repaired under warranty. I was during my lunch hour so I stressed that I needed everything to be efficient as I have to get back to the office. The person that was helping me (a manager) was joking around instead of getting the information he needed effectively. The only Dodge vehicle available (as it has to be a Dodge) was a Ram truck. They asked me if i was comfortable driving it - but I didn't really have a choice at this point. Then said manager made a comment word for word "you would look really nice driving a truck, normally small girls will". It is completely degrading and inappropriate but I was already late as he jokes around and did not want to spare a breath. They also wanted to charge me $20/day fee because I am under 25 which was removed by the manager at another branch. I ended up going to the Enterprise at Blackfoot and was helped by a man named Andy, who was an absolute delight. I would steer away from the Forest Lawn branch. The same manager there phoned me to see how everything went. But at this point there is nothing they can do to earn my business again. I told them that i was not satisfied and I will not be coming back, and they wanted to say I was completely satisfied because I did not feel like wasting my time with jokesters.

Hi I would like to say a special thank you to KAMI who helped me out at this location. Kami is without a doubt one of the most energetic and caring customer service clerk I have ever encountered. I had a credit card issue and felt really embarrassed about it but she was patient and understanding of the situation which was eventually corrected (damn card companies) and while dealing with the problem she took the time to come and check on me which really showed she had a caring interest in what I was experiencing and would have helped me as much as she could but the problem was for me to take care of. Anyways not only is she a very positive person but a caring one to. She made me feel like a super star in that rental center and I just wanted to thank her for her 5 STAR QUALITY SERVICE. As for the rental company itself its one of the best I have ever used and will continue to use in the future. The manager whom I forgot his name is also an awesome individual as he called me to personally thank me for using this location and asked me if there was anything else he could do for me. I have never had that experience from a car rental company. Thanks to all the people at this Enterprise Car Rental Location. Marxxus

Terrible experience would be an understatement.... I spent the majority of the morning trying to get through to this branch so i could return my rental and get a ride back to my work. ( i understand places are busy) but my patience was running a little thin at this point.. i explained to the manager over the phone that I would need a ride back to work. when I arrived he was a very unpleasant man to deal, after inspection of the vehicle he told me i had to go top off the gas tank. so i drove to the gas station to put in a whopping $2.50 worth of gas to "top" off I had probably been standing there for atleast 15 - 20minutes when i had to use the restroom (im 6 months pregnant) to which the manager stated due to covid 19 the bathrooms are closed. I AM 6 MONTHS PREGNANT!!!!! well thats what AHS told us! no buddy little do you know that i own my own business and ahs does not restrict bathroom use to customers nice try though. I WILL NEVER USE ENTERPRISE AGAIN this man should no longer have a job. I have never felt so small before in my life.

Enterprise received one star from me based on extreme poor service . I had a rental booked TWO weeks prior to the date of need, based on insurance taking my vehicle . Insurance booked the rental. I had called to confirm this 3 days before and then they called me back the day before offering pick up service . The day of , I am awaiting to be picked up and call to see what's going on; I am told there are no available vehicles for me and I will be put onto the waiting list. I was told I should of booked sooner; and that the city is a very busy place . What a joke!? This meant I went without a car completely and was actually meant to go pick up my new vehicle. Fortunately a friend used their lunch break to help me, but this would of screwed me otherwise . They then called the next day saying they have a vehicle ready. Just my experience, not organized , and they will not accept or admit that they messed up.

Andy!!! Amazing manager at Enterprise. He is what real customer service is all about! Actually, everyone I dealt with there were very professional and easy going. Coming from a customer service background, it's good to experience true customer service where you are a real person and they take care of your needs. I would go back to this location and deal with Enterprise again, just for that reason. The only negative, is that I got a car that wasnt cleaned before getting. It seems that the other drivers literally just dropped it off and I picked up where they left off. Maybe because it was a loaner vehicle while mine was getting repaired... and was paid by my insurance company?? But other than that, it was an overall excellent experience and would refer anyone to go there.

Yesterday (June 17, 2021) around 4:30pm, my brother was trying to pick up a vehicle later he found that his license was expired (honest mistake), to which he renewed his license right after. The staff instructed him to come back tomorrow morning (June 18) around 8am to pick up the vehicle "first thing in the morning." We were just there around 8:20am notified that the vehicle was already taken by another client. Confused and frustrated, we were told that the vehicle will be for us to pick up later to be found that we came there for nothing - waste of gas and time for us. Instructed again to come back around 10am. I think the level of miscommunication to us from the staff is disappointing - now questioning whether enterprise is the way to go for renting cars.

The folks here are amazing. After the June hail storm my insurance told me I could not have a rental even though my husband's car was written off so he had to take my car out of province. Enterprise contacted me to come and pick up a rental billed to my insurance. On the 4th day I had the car, my insurance called to inform me that they would only agree to pay for 3 days. I contacted enterprise and they worked with me allowing me to extend the rental until my husband got back for a reduced rate. It was the most exceptional service I have ever recieved and am pleased to say that the rental care company cared more about and did more to assist with the difficult situation then my insurance company did. I strongly recommend using this location

I reserved a car online to pick up the next day, first of all it was very easy to do and showed all costs and pricing. I arrived early morning the next day to pick up the car and the gentleman named Nav at the front desk was very kind and welcoming was also fast and efficient he explained all charges and he was very helpful. I was in and out with the car in no time. I just returned the car today and same thing, the gentlemen who helped was very kind and efficient and took no time. We had a nice chat with all the staff in the office and it made the experience even more enjoyable and easy. Thanks so much Gents! You made my stressful situation into an easy fix. Much appreciated and I will go back whenever I need to!

Very courteous and attentive staff. You don’t wait around without being acknowledged that is for sure. Chippy is an absolute slice to deal with and he is my favourite so far. Charges were as agreed, they called on day two to see how things were going. Customer service 1000% at this location and it because they put a lot of effort into customer service. Their assistant manager made a point of checking on how satisfied I was with their customer service when I was at the counter dropping off the vehicle and specifically asked if I would rent there again which made me feel like they value my business. Great job Farhan! Will be back if I ever need a rental again!

Nobody to somebody I mean, I don't know Chippy 2 years ago. Now we became best buddy because we as customer need a person like a Chippy. Reason why say that is because he cares his clients and he does understand better with his client and situation importantly he cares for his client. On 18th August. He was off but he did help me finding the car that was needed even though he was off. Thank you very very much for your help and we do need manager like you. You are always smiley face meaning you love you what you do and we love the way you cares and help us as your client. You are great a person. Thanks to all your team. See you soon again

Couldn’t be more disgusted with the customer service and mannerism I experienced today. Complete lack of professionalism and berating fellow co workers in front of customers. I witnessed one co worker get frustrated and rip the I pad out of another co workers hand due to a interruption in the internet which seemed to put fault on his fellow employee. I felt very pushed, rushed and dismissed in my short transaction. I WILL NOT be going back there! Feel bad for the other workers that have to put up with his obvious abuse. Thank you to the tall slim man who “tried” to assist us you were great! The other guy was disgustingly ignorant.

If I could give a Negative rating I would. I got a rental from this location and the Car that I got is not clean. I would expect that they would clean/sanitize every rental that they have since COVID-19 cases is on the rise but they didn’t. A dead fly and the dashboard was dusty, stains all over the seats. I’ve sent pictures to their manager but I didn’t even get a call back or a reply back and on top of that they have me a vehicle that didn’t have a copy of their registration and a flat tire. I couldn’t even ask for another vehicle since they just dropped off the car at the body shop where my car is bring fixed from hail.

Me and our Company always renting Cars from Enterprise since 3 years from 47 Street 17th ave SE which is located in our neighborhood. Last few Visits we had bad Experience in this branch. Extremely Sad and disrespectful insulted behavior for the Customers from their One Worker Name Chippy. In the neighborhood Mostly disappointed from this guy Chippy and now from Enterprise too. Might Enterprise Management blind and proud to have these kind of worker to destroy their business in neighborhood... ........ If the Enterprise they did not take Immediate action. They can lose their Credibility, Respect Even business.........

Went to pick up the rental. Manager did not even greet any customer let alone me. Then, it's my turn for rental and I found dog hair and not few but tons. So, I went inside to tell the manager and his response, "I'll note it down". As ex-employer, the company's reputation, value, integrity and all the other fancy words they use, all went down to toilet. The cleanliness, in times like Covid, is very important and mandatory just like mask. From next time onwards, I'll take my business somewhere else. This is just for the reference in case if it happens.

No accountability. Booking was confirmed and sent via email and then cancelled without ANY notification or reasonable explanation. One employee told me my car was at another branch and another said it was actually automatically cancelled and that they had been all booked up for days. My bookings and weekend trip had to be completely cancelled. (some of which I was not reimbursed for). Worst of all nothing was offered from the staff as a solution to this gross inconvenience. 0/5 would not recommend nor would I use their services in the future.

Great service. The person even helped influence his counterpart at the Airdrie location (who called me 2 days before my minivan reservation/long weekend to let me know that the minivan will not be available - and I had my reservation for 2 months!). Very friendly, helpful, professional person at this location (forgot his name) called the Airdrie manager and was able to positively influence him - so the Airdrie person started looking for something for me. Really grateful for this, really dissatisfied with the Airdrie "service" or lack of it.

Can't offer any complaints despite being a 50+ white guy, and I've used them several times. I have grumbled a couple times over prices but it's usually because of my poor planning and it's not a matter this shop decides. They do push the plu$ add ons available but that's business and they do take no for an answer even if followed by "But do you have insurance for the windshield..." It's their job. Aside from that, always friendly and quick as possible with getting you to and from the shop with pick-up and drop off available for free.

Absolute best customer service i’ve had in a long time . Bhavik patel Is a very nice guy and well mannered And very polite. The manager of the place I didn’t get his name but he did an amazing job. I go to return the minivan that I rented. There was a person in front of me. The Manager said take the van to Eastside Dodge and drop it off so you don’t have to wait. I thought that was amazing customer service. keep up the great work. I will definitely recommend your location . CoreyM

WOW! I have never received such amazing customer service from anywhere like Enterprise Forest Lawn. Each and every one of the staff went above and beyond to make our experience one not to forget. All the staff were super friendly and helpful. The car we received was amazing. Just everything amazing. I would recommend here 100%. If we are in Calgary again we will return without a doubt. Thank you so much for everything and making our Canadian adventure extra special!

I use Enterprise frequently with my job. This is my favorite location. Chippy, Mudiwa, Nav...I have utmost respect for their professionalism. They bend over backwards for all guests whenever I have been at this location. Despite some customers demanding it is all about "them". Whenever I have had to get a lift, the conversations have always been wonderful. I have learnt much about these young men. Keep doing a wonderful job, all of you. And thank you!!

The staff really care about the customer satisfaction. If you are ever not happy with somthing, politely bring it up, and if it is in their power, they will do what ever they can to make it right. Their manager Alex really cares about the quality of service his branch provides. He and his staff care alot about their customers. I would come a rent from him again. If I were to have any issues, I feel confident that Alex and his team would resolve it.

I had a great experience from Enterprise. The staff was polite even when they were super busy. I rented the Nissan Versa Note, great little car although I found it did suck gas I got about 19 MPG. Keep in mind it is their job to try and up sell you, a bigger car or their insurance. Check with your credit card company as most offer insurance for rental cars for about $35 per year instead of $30 a day from the rental car company.

I would recommend these guys anytime to anyone looking for a stress-free experience. The service is just awesome! I was picked up from home, shown my options of vehicles, provided with an alternate choice as soon as I took interest in other vehicles available, was told of mandatory collision clause and two days later, able to apply my insurance policy clause to my rental contract....all this with a smile and prompt response.

Andrew, the manager in this location, is simply amazing. I have been to numerous Enterprise locations across Calgary over the years and none compare to the quality of service in this one! Truly.... Thank you so much Enterprise Forest Lawn for making our rental enjoyable and the service one worth remembering. Also the driver who dropped me off was very nice, professional and a great conversationalist. ET.

We were back in the city to visit family right before the lockdown and the staff working in this location have been the most helpful and pleasant during our trip. Shoutout to O’Ryan for helping us sort out the issues that we faced and ensuring we continued on with our trip with a great and smooth experience. Amazing service, pristine, and I would definitely rent a car here again!

Not helpful at all!!! The manager sat on the phone and ignored us the whole time. The guy at the front desk was not accommodating at all, he told us that the whole city was booked. So we called Budget Rentals and they said sure no problem we can get you in a car right away. Budget rentals was very accommodating and happy to do business with us!

After a month, this company reached me again saying that you have to pay for the car, you signed it, you have to pay the additional costs, in case I paid for my full insurance, and now it has arrived again, it sent 228 dollars, you have to pay for this company, I used my credit card. I call Bank I changed it so that they don't steal my money

Its the fifth time that I go there, I had the service of every member and all of them are really gentle, nice and professional. If you have problems or questions, ask it, they are always looking for a good solution for you and they will do anything to make you happy. Well, even if they are close..I dont want to go somewhere else.

We rent with Enterprise quite often for business. This location has very courteous staff and exceptional customer service. Chippy, the manager, goes above and beyond to meet our rental needs. If you need to rent a vehicle, I recommend Forest Lawn; Chippy and his team will take good care of you. Thanks Chippy, you're the best!

Every single time I have rented a car I have gone to Chippy. I have followed this man around Calgary from 3 different locations and has always made renting a car such an easy, peaceful, and amazing experience. He has a great personality which is missing in most salesman these days. Highly recommend to see Chippy !

Andy and his staff are approachable, kind and friendly. Very professional. I was able to joke around with them and felt like I knew them forever. They matched me up with a great vehicle while mine is in the shop for repairs. They were also very knowledgeable and got me on my way in just a few minutes. A+++

The best customer service I've ever had! Josh and all the other employees opened the store on their days off to help out Calgarian's hit by a huge hail storm and did it with politeness and professionalism! After a horrible experience at the airport location all the assistance was greatly appreciated!

This enterprise is excellent! Would highly recommend! They found us a car when there were non in the city. How they got us the only Elantra left we do not know, but thanks. Also super quick and helpful and understanding. We will be going back there. Thanks Nathan and team! Olivia and Gen Stricker

Had good experience with Manager -ricky and staff ....very patience and cooperative even when I forgot very important documents required to get rental car twice Very good service people need this type of service when you went through bad auto accident and you are in Trauma.

Yes this place is in a sketchier part of Calgary but their service is absolutely top notch. The staff there are reliable, fast, and went the extra mile to make sure I was satisfied. They made my rental process a breeze while my vehicle was in the collision shop. Thanks guys!

Called yesterday for rental car. Spoke with TJ. They were kind and it was simple. They picked me and my daughter up and was so helpful though the whole process. Got me new a vehicle I was comfortable with and checked everything with me. Definitely will go back there.

Bhavik was awesome he picked me up at the garage and then drove me back when my car was ready, good conversation and very polite person!. The car I used for 2 days was excellent! When returning the car Andy at the front desk was very nice, good customer service!

The team of Cam and his guys and gals at the Forest Lawn Enterprise branch are top notch. I get great service at the London Heathrow Enterprise which is expected but the team at this Forest Lawn Calgary location goes above & beyond. They do Enterprise proud.

I visited this location for the first time and it was great! The employees were extremely friendly and we had great conversations with lots of laughs. I'm definitely returning to this location for all my future rentals! I highly recommend them!

PATRICK was one of the most fabulous person experiences I had ever had! Was a great place to deal with very friendly. Everything clearly with no hidden costs as Levi. I very disapoited with Levi's sevice. Thank you so much PATRICK. appreciated

Ashley was very kind and assisted my wife and I with our rental experience. Wasn't my first visit but finally leaving a review, the positive experience I had with her encouraged me to finally do so. When I need a rental I think enterprise.

I am so pleased with the service at Enterprise 17th ave se. Not only did they give me a new rental when i had a flat but they also came and picked me up in there shuttle after my car locked the keys in it. Drove me to pick my kids up from

Please do not use this location, you will be wasting your time. Staff is absolutely useless very lazy and rude as well. Provided me a car that needed service, I've been trying to change my vehicle for a week now, and no one has helped or

Absolutely the best enterprise in town. The pick up and drop off was seamless. Ryan was amazing on the phone. We were rear ended terribly. When there was no vehicles in the city Nathan and his team found us a little Elantra that was as a

The experience renting from this company was horrific and it cost me dearly. They charged me for damages that I didn't agree were even there claiming that the vehicle I rented was hail damaged. One of their own employees commented that I

The worst place to rent a car. Manager Patrick has 0 customer service skills. Not sure how he works here let alone manages it. Incapable of basic human conversation. Regional manager Orion too afraid to have his contact info displayed.

Absolutely horrible service! I have an issue with my rental and attempted multiple times to switch my vehicle and I was pretty much told deal with it all cars are the same. Management is horrible I will never come back to enterprise.

Very satisfied. The manager in this branch (Eric) knows the business and he admires his customer and try to achieve their satisfaction and he promote the flexibility culture in the brunch. Great experience with them. Good job guys.

Awesome people great service. My regular enterprise location was fully booked so I rented at this location and I wasn’t disappointed. They gave me free upgrade and very fuel efficient car and I’m very satisfied with this location.

So I came here and I had a reservation for a car. They said they had a car for me. When I got here, they said they didn't. I was furious but Patrick who helped me was very understanding and professional and solved my problems.

I found the staff extremely accommodating and easy to get along with. They are professional and have a great sense of humour. Made it a pleasure doing business with them! Would definitely recommend that you use this location!

I rented a car here recently and I had a great experience. I was almost late, but they were very patient and understanding with that. They also gave me a free upgrade to a nicer car, and made the whole experience really easy.

Great customer service! Andy and staff are friendly,and knowledgeable. They had my car ready before I arrived. I will go out my way to come to this location now. Super friendly and quick from the minute I called to reserved

Reservation mentioned I was to be picked up at the collision centre. Not only was I not picked up, but I was offered exactly no assistance with actually getting to the enterprise location after being stranded by enterprise.

John was very accommodating for my needs as I have a brother who has special.needs and John helped me get into a car that suited his needs great customer service amazing thank you so so very much 10 out 10 stars …

If you're going to pay by debit, make sure to bring all the documents you can find to prove your identity and where you live. Don't listen to the call center, they apparently don't know how the local stations operate.

The branch manger is so rude and aggressive. Don’t use this location. Not professional at all. Location manager name is Ricky. Every single time I have to deal with him it’s a pain. If you have to go there avoid him.

Hard to find such great service in this part of town. Everyone I encountered was phenomenal. Special shout our to Emanuel, Francesca, and the gentlemen who I believe was the store manager but I didn't get his name.

The staff here are absolutely amazing. I had rented a Volkswagen that had been damaged and they were able to get me into another vehicle quickly and efficiently. The customer service they provide is amazing!

Chippy and the staffs were super friendly and helpful at Calgary East location. Chippy made sure we got the suv that we booked ready for our trip. Highly recommend this location for your car rental.

When I complained about the 1st car they given to me ( sport car)they found the car I wanted (SUV) and dropped it off to my work for me. Very nice and responsible staff. Thank you again. Keep it up

had to get a rental cause my car got totalled, the manager here Levi is wonderful and I couldn't of had a better experience for my first time needing a rental, deffinatly recommend this location

Best rental experience I have ever had - Andy and the team provide top notch customer service! Well organized and efficient as well. Five stars - we will certainly come back to this location.

Rental truck was fine. But not feet good customer service. Somewhat snooty, and my promised rental, they tried to change. Deposit still hasn't been return 4 days after return of rental.

I had an excellent experience. Customer service given by Mohamed at both pickup and return was awesome. My vehicle was clean and comfortable. I'd certainly use this location again!

Always handy when you need to rent a vehicle. Good customer service and issue resolution. Shaun (hope I spelt his name right) is a very nice guy. He knows his job well.

Cannot follow simple directions. Car never showed. I will be advising my insurance company never to use this branch again. Customer service was a complete joke to boot.

They were quite good. I've never had such a detailed check out, I appreciated that they told me what would count against me if there was damage, so very informative.

Do not go to this location very rude and disrespectful. I spoke with Johnathan I will be going to higher ups as Johnathan should not be working in customer service.

Excellent experience renting in this location! Kudos to VROON & ERIN for great customer service. Highly recommend this location in your next car rental.

This renta car very bad Service. And I was that time renta car Jan 13/23 150 deposit still know don't rutrn back to me I'm still fighting with them.

Very disorganized. Very short staffed. New staff can’t make decision and tell you lies. Be ready to wait a while and not get the vehicle you wanted

Their staff was amazing, esp the Manager. I rented a car for more than a month, and I've got the best deals! Keep up the great work, Team!

Every member of the team I spoke with was very professional, courteous, knowledgeable and personable. Great team and top notch service.

Very satisfied. Natan really went the extra miles. He even lent me an usb-c to connect Apple CarPlay

Very attentative accommodating staff willing to let me swich vehicles until had one i liked.

Was a great place to deal with Very friendly and laid everything out with no hidden costs

They rent you a car even when they don't have any to rent out in the first place