If i could give this place a 0 i would....Renter Beware!if you can rent elsewhere do it, the associate that was supposed to assist me did NOT. He was very rude and combative, when i spoke to him on the phone he also failed to mention that i needed a 50 dollar deposit which left me stranded 09-30-20 the first day for i had just put my car in the shop for some minor collision damage. I returned 10-01-20 money on card ready to pick up my reservation, when the same associate apparently hes the only one that who runs the front office, oh and he mentioned he was thee only supervisor. This same employee gave me the run around about having my cps and phone bill being passed and needing to be current for him to rent a vehicle to me, i knew right away he was lying because as he spoke he had a cocky smrik on his face. Both days the employee did not reveal his name, i also did not see an id badge or name plate. Its really a shame when one takes adavantage or pleasure in the unfortunate times of another. I went immediately to another Enterprise location and was in a new vehicle within minutes, less than 10 to be exact.

I made a reservation last night. In that reservation, I selected the button for debit card. Upon arrival, I presented the same Netspend debit card I have used at Enterprise the last several years (at least 4 car rentals). Taylor (who I know is the branch manager because she smugly told be so) said my card was considered prepaid, so wouldn't be accepted. I told her that was the same card I'd used the last 4 times...after going back and forth several times, she finally says that each branch can make their own determination, and she has chosen not to. ... I paid 10.00 for an Uber to get there. I had to pay 10.00 for another Uber out of there. And because you have no wifi, and cell service wasn't sufficient, I had to carry my bags across the highway....THE HIGHWAY...to a fast food Restaurant to use their wifi to summon that Uber. If you are going to have different rules at different locations, you need to spell those out very clearly. This was completely unacceptable....I am a pastry chef, and will be late now to an event to which I am bringing the cake....

I did rent a car last year everything was super good , sorry now I cannot say the same , somebody hit my rear end and my vehicle needed couple repairs , so USAA which was athe other guy insurance , they rented me a car in this location because is the closest to my home . I was told that they will cover everything and no out of pocked needed . So they have me a Kia Soul very clean and nice , I spend marvelous days driving this car. But then when I went to return the car, I just dropped and went to my house and nobody told me anything . Next day I receive a 229.00 bill ... What!!!!! Yes . I did receive this senseless notification on my back account , of course they toke my card for the 19.00 dollars “Reimbolsable “ deposit . So I called and they have something that apparently I signed .. YOU BETTER WATCH WHAT YOU SIGN IN THIS LOCATION . I did a claim but so far no answer yet..

Due to a car accident, I've had to obtain a rental very quickly. Initially, I was in a Toyota Camry, which I did not care for. However, when speaking to a Staff Member at the 2230 NE Loop 410, San Antonio, TX Location about switching to a Nissan Altima (same class / same rental price), he made the experience a breeze and very easy. I've especially enjoyed my interaction with the Branch Manager; Alexandra! She not only ensured that I was happy with the car, but she also had very cheerfully followed-up to ask about my general experience. Alexandra, as all staff members at this location, was most courteous, incredibly professional as well as very personable!!! If Your in the San Antonio, TX area and in need for a rental, whether for business or pleasure, this is THE Location! THANKS Enterprise! My Experience was, on a 5-Star rating, a 6 or better! Joe Huebner /s/

Not an enjoyable birthday seven day rental week it turned into a 2 day rental. i was issued a car with an expired registration sticker, almost received a ticket. I had to go out of my way on my time so they can replace sticker. At that time then they informed me they had to charge me insurance for 7 days when I told them I had full insurance coverage with rental so i had to change two day rental, couldn't afford their insurance. Two lights dashboard appeared wasn't safe low tire. Manager Travis was very excellent he kindly adjusted the insurance charges upon return. But still didn't want to extend the week rental after all this. my insurance never received a call from the rental after they told me they called. Confusing on their operation approach towards customers. I would still rent because of Mr. Travis kindness customer service because he showed he cared.

I had to get a rental car while my vehicle was in the shop for Hail Damage repair. The vehicle they gave me smelled like someone had been smoking in it for years. You could smell the deodorizer that they use, but the stale cigarette smell overpowered it. When I was taking my daughter to one of her dance classes she said "It stinks like cigarettes in here. I better not smell like this when I get out of the car." This is not the first car that I have rented from this location that smells of cigarettes. It's awful. And the windows are always filthy on the inside when I receive vehicle. This is my third vehicle over the last year, and every time the interior of the front windshield is really dirty.

William a business account holder and A Plus members Beholder and I have been treated very badly I was told by a salesperson at the Bandera location in Texas that I was to get out of the car after he would try to attack me and didn't the car that I was driving had so I had insurance on it from them they would have charged me they never did nothing to the guy he still has his job and never even called me back I rent weekly and when I do they treat me as if I'm a new customer every time billing me charging me late fees but I still try to stick with them throughout it and they still do not look out for me so if you can get another spot I would

Where is George and the rest of the crew??? I rent too many cars from enterprise to be unhappy when I walk in! Don't just try to put me in any car, after I tell you my preference! Know your regulars! Learn their names and likes! Why can't anyone remember names? Why must I repeat it every time. I've been renting from this location for years, for months at a time. I'm almost always in a rental... I'm in a rental now, since February! Please get to know people! Stop being robots! I HATE IT HERE NOW!!! Why the change? Just tried again and the same thing! This location is the worst! They don't accommodate the customers anymore here! Smh

I called Enterprise and went to the (San Antonio, TX) Bandera Rd store, where I realized that the store closer to my home would be better. I made a reservation and went to Starcrest to pick up my car. It turned out that the reservation had been registered incorrectly at an another (unfamilar) location. In the unnecessary hour long wait I met at least one olther person who had been incorrectly routed to Starcrest. The service at Starcrest was fine, but they were hampered with the bad administration corporate had placed them in. Other than that it was five star service across the board as usual.

I’ve been to 2 enterprises and so far this is the best one. I was calling all over San Antonio to different enterprises and Hertz and everyone over the phone didn’t seem like they wanted to help and was being rude. Finally, I called this location and Cheyenne answered her customer service is outstanding! Cheyenne took care of me when I arrived and she’s so sweet and professional. She also took the time to reserve me another rental because the one they initially gave me was too big and I’m used to smaller vehicles. Thank you again, Cheyenne! I’ll be coming back :))!

Rented a 15 passenger van. FOB did not work, would not lock or unlock the vehicle. Inside door lock did not lock the vehicle. Every time I got in, had to unlock the driver's door with a key, climb across multiple seats, pull the inside handle to open the passenger door, and manually unlike the sliding side door. VERY INCONVENIENT. This should have been checked BEFORE it was delivered to the customer. Vehicle had no radio antenna. Vehicle had 55K miles, should have been rotated out of the fleet long ago. Have had much better experiences with other rental agencies.

I’m so upset with enterprise I have been renting there for years and never had a issue. I rented a car it was great in my eyes the girl told me that the issues with the car was already noted so I said ok. Now I’m back and returning the car next thing I know they telling me something underneath the car is off. I did not hit or no one hit me the ride went smooth no drama. And now I’m trying to call and can’t get through. I feel like they just want my hard earned money at this point. If This what I get for being a loyal customer I don’t want it so unprofessional.

Unfortunately I had an accident, but the staff at enterprise was great. Enterprise gave me a larger vehicle after letting them know I have a family of 6 and geico authorized a van. This was slightly after Enterprise put me in an Outlander and I put my shades in the overhead storage. I had previously done this in OKC and those shades magically disappeared or grew legs those were Prada shade as well. Well I was pleasantly surprised when they opened the lost and found and my shades were there. Great staff and the new manager was super helpful with everything.

My mom recently rented a Chevy equinox, which the location tried to hand off to us filthy! The front end was covered in bugs, there was sand on the floors and back cargo area. The gas tank was below a quarter tank. The assistant manager at the 35 and starcrest location was minimally helpful. Received a call an hour before my pickup time to let me know the original location was closed and I had to pickup at a different location. Being that we are living in a pandemic, why would you try to pass that off so dirty?! Never renting from enterprise again.

I just recently had to call on Enterprise and was really impressed how this company honors and respects everyone. There was face mask, social distancing, hand sanitizer for all. Also seating outside for other customers as I was accommodated privately. The staff was very friendly, kind and helpful. Thank you Enterprise a very professional, respectful and warm encounter. Including my encounter with the staff member who detailed the car. This shout out is for the San Antonio location and the Killeen Texas location. Great Job

Ashley is an absolutely amazing employee with the patience of a Saint. Yall need to give that girl a raise. She was very helpful when I picked up my rental even though I had just watched her get spoken down to by an angry customer. When I dropped my car off I accidentally left something in it and called 2 days later. The car was no longer at the same location and Ashley went out of her way to hunt down my items and return my call immediately. A great location with great employees!

Had a very welcoming and uplifting experience getting a rental car at this location. Customer service was awesome! Abbie took care of me and my situation with empathy and professionalism, got a car right away! I dropped off the vehicle today and Taylor provided a smooth check out, super simple! Highly highly recommend for anyone needing a rental car at this Enterprise location! Definitely my #1 pick for renting a car.

It was a very very good experience, Felix. Was the second person to be helpful and listen to every thing that was being said by each of us, and being polite, also very fast at the same time, he managed to get us in and out in a orderly fashion, always willing to extend his assistance at end of our meeting, gave us his business card and offered to help should anything come up, he wished us a great day afterwards.

This place is Awesome! They helped my wife and I into vehicle that we really liked. Even after the truck we reserved wasn't exactly what we wanted. The staff was very helpful and really just wanted to make sure we were happy. Super friendly, helpful and I recommend coming here if you want to have a smooth easy experience renting a vehicle from anywhere. Thank you to all the staff here at this Enterprise.

I got a rental and before I could get home the tire pressure light was on. Every day they close before I can get there so I am having to buy air to fill up the tire... every... day. I am less than amused with the vehicle they provided. It's also hilarious when they emphasize no smoking in the car when it smells like smoke already. Not helpful for those of us with allergies to smoke. Very disappointing.

This enterprise company is the best in San Antonio, TX. It’s a Family owned company and they made me feel like Family. Toyota Starcrest location, I used when leaving my car at Toyota Collision Center across the street. The service there was incredible, Erin manager and staff work so hard to accommodate your needs. Amazing car rental Co. Always prefer enterprise anywhere where I go. ML, Frances

This is my 4th rental with enterprise on 10 and star crest in San Antonio Texas I gotta say the guys there are phenomenon they treat you like were family always smiling very helpful on the ball. I have never had this much great service anywhere else, I wouldn't change this place for anyone else. Thank you for all the great service y'all have provided us with every single time. See u soon...

Very good place to rent from, rented a Chrysler Van for the weekend, rates were good and the staff Carley Crow and Ashley, were extremely courteous, friendly and explained all the details of the vehicle and even saved us money on gas by our prepurchasing gas at $2.42 a gallon so it didn't have to be filled upon arrival. I have rented all my vehicles here and have never been disappointed!

I had the luxury of working with Ashley while getting my rental squared away. There are very few words that could truly describe how phenomenal she is. From start to finish she answered all of my questions, made sure I understood everything. She even called to check on me during my rental. 10/10 would recommend. Enterprise got lucky having such a high caliber talent like Ashley.

I needed to rent a car with a debit card and Enterprise said they would let me. The staff picked me up at my house and took me to the office to get my rental. They were quick and professional. I was very pleased with the service. Make sure you know how much your deductible is on your insurance before you go. I had a great experience and I will be using their services again.

The attendant was very polite and helpful. It seems to be getting harder and harder to rent a car from Enterprise. When I did finally get a rental, I winded up getting a smaller car than what I reserved and didn't find out until after I arrived to pick it up. The car's performance was fine but I did not like being downgraded to such a small car for our long drive.

Rented vehicle for approximately 2 months while my car was being repaired. Enterprise was extremely easy to deal with. They answered questions and went to bat for me while dealing with Allstate Ins. Thank you to Erin for all of her help and wonderful customer service. I truly appreciate it. I will be using Enterprise from now on whenever I need to rent a vehicle.

I was pleasantly surprised how Enterprise had transformed car rental into a fine science. The agent was prompt, cheerful, extremely knowledgeable and was clearly dedicated to establishing my comfort with the rental process. When my car repair was completed, I drove off knowing that Enterprise would retrieve the rental. Excellent in every way!

I really like this location , the only reason I'm giving it a 3 stars it's because of the wait . It is so understaffed its ridiculous. It doesn't matter the time of day or day of the week it's so UNDER STAFF. The staff is so friendly the take heat from the customers due to the wait. Management and the Head Office need to step up .

Awesome staff! Got great help from Kevin! My wife even left her glasses in the rental and he held on to them for us. Called us to let us know they were there. Also while I waited for the rental to be ready he engaged in conversation and didn't leave me sitting there like an ornament. Would rent from here again if I needed to.

Service was fast and quick maybe to quick upon return I was told take it had marks on it which looked like a door had scratched it but i thought it already had on it but they said no and i had took no pictures before so now I will make sure to take pictures before I drive off and make sure they make notes of any marks. …

Went to see if they had a car available. Had been calling for over 30 minutes. When I arrived the girl was rude. I understand she was the only person but she didn't have to be so rude. I asked her if she ever answered the phones and she said there's 4 lines and they ring all the time. She said they never answer them.

Of all Enterprise locations this one was by far the worst!!! Waited for an hour to be picked up and all that after making several calls to the location and customer service. Once I arrived at the location with very poor service of all.people the branch manager. This manager needs training on customer service.

I needed to rent a car at the last minute so I called Enterprise and booked by phone. I immediately ordered a Lyft and arrived at this Enterprise location in 10 minutes. I got a clean, nice car (brand new tires!) and was out the door in 5 minutes. I'll be renting here again and I definitely recommend.

Ashley was helpful and patient. Had an issue with the approval from the claims insurance company. Was able to get information so I could resolve while I waited. The only draw back is that I had called in the week before and didn't get a call from anyone that I needed to contact insurance.

Hands down, this is the location for you! Friendly, professional, and down-to-earth staff. We were given their undivided attention and our needs were hastily met. Our expectations were far exceeded! Thanks again to the Enterprise staff at Starcrest and 410. We’ll see you again soon!!

Perfect! They were on point with a vehicle that was a last minute since my reservation at airport ended up not working out due to policy. The only location that had a vehicle and the location at weidner made the suggestion to call star rest and I'm so happy they did thanks y'all

Been coming here for 2 years and will continue! April & Kevin are the BEST! They are quick, organized, Professional, courteous, and always have the Best Deals! My ride to the Enterprise office backed out at the last minute and they were able to pick me up! Highly Recommend!

If I could give negative stars I would. Trying to rent a car because my Mercedes Benz got hit at the hotel parking lot. Im not from San Antonio how the hell do they require to have two utility bills! ... Super disappointed. Go to Hertz instead great service and friendly.

I had a family emergency 300 miles away and needed a car pretty quick. Although I had a few issues with my part of the deal, they worked with me and made it happen. I was so pleased with the service everyone here provided, I'll definitely do business here in the future.

I reserved a vehicle over the phone and online. The process was pretty easy both ways. The personal interaction I've had has been with friendly, helpful people. The pricing was also quite reasonable, just remember, you can't rent anything without a deposit nowadays.

I traveled from Houston to San Antonio after bieng treated like garbage at the Bush Intercontinental airport Enterprise. Unreal. Thank San Antonio enterprise for saving our vacation. Its worth the travel for excellent, down to eath service with people who care.

Kevin at the Star Crest location in San Antonio Tx treated me with A plus customer service. Never made me feel untrustworthy because I didn't have a credit card. I will definitely be using their services again. Thanks again Kevin for the stress free service.

At the time. Waited for at least 45 mins after was told the driver was on the way. They were just 5 mins away from the shop, pick up point. As well as only one car was available... I guess you can say I was still luck to have one available...

I regularly rent from this location, which is near my home, and never regret it. They are friendly, honest and efficient, and the cars are clean and reliable. They have even kept renting to me after I hit a skunk and stunk up the car. JXM

They work hard to get the best deals for their customers. Customer service was wonderful and from a human stand point they understand and can still be professional. Highly recommend this location. George and his lovely team are awesome.

Good morning, guy's just handing down five star's on my experience that l had last weekend super service can't ask for more. You guy's can count me in on my next car rental for sure. You guy's have super 4th, of July and a safe one.

Great experience every time I've gone here. Any time I've had issues it's been because of outside influences and not directly related to the branch. The branch manager Alexandra is very nice, accomodating and friendly especially.

Great customer service! Taylor and Erin were awesome. Honestly everyone I talked with was really good. I would highly recommend Enterprise and this location specifically to anyone who is in need of temporary transportation.

Cedric is a true professional. He helped me through an awkward and difficult situation and came up with a solution quickly and without any added drama. I can appreciate customer service that like that. It's rare. Thank you.

Companies know stealing is wrong and for this lame excuse of a company to steal My money is unethical. I hope this company falls and crumbles. Do not come here at all or if you want your money stolen then come on down!!

Service at the Company location was excellent. The car they gave me was clean with a full tank. Only problem, the car had no tinted windows. Witth temperatures at 100 to 104 degrees, it was miserable driving this car.

Staff is friendly and the cars are clean. Much better than the San Pedro location which is understaffed but super busy due to Caliber being next door. Will go back to this location when I need to rent another vehicle.

Very friendly and helpful staff. They upgraded me to a larger vehicle than I reserved, at no additional charge. I'll definitely be going back to this location for my rental needs in the future. Thank you Enterprise!

I rent from here often for work and it is always a great experience. Ashley is an absolute pleasure to work with, shes always accommodating and patient and always ensures all questions and concerns are addressed.

Well, after some adjustments with my last rental, everything worked out. Thank you Andrew Lowry for getting things done. I really appreciated it and will be back for my trip to New Orleans. Thanks again.

Not a good company. They lie to your face and over charge you because they are closed on Sunday @ Starcrest I -410 San Antonio Texas 78217 location. There are more reputable car rentals in San Antonio.

The manager was friendly and attentive, great customer service by far for sure!! Then on return day, another friendly, very knowledgeable employee checked us out quick so thumbs up for this place!!

Always an A1 experience, the branch manager Alexandria and her entire staff are always professional & courteous. I've never had a negative experience and look forward to their continued excellence.

Great Service! Been renting a lot of cars from other places but after visiting this location, have not returned to any other location. Great staff and great service. Very quick and accommodating.

I rent a car once a month, and this place has the best ladies working there. I’ve dealt with three, the latest Erin, and they are always professional and extremely helpful. Highly recommend.

Very helpful and quick check in. Gave me an upgraded car since the one I reserved was not available. Very nice return experience- 5 minutes and I was on my way. Highly recommend enterprise!

I always rent from Enterprise when I have a trip to take as my personal vehicle doesn't get the mpg needed for a trip. They have a good variety of cars and ive never been disappointed.

I went to get a car on a claim and it turned out great it was the lady's 1st time going out and she did it with me she was awesome and so we're the other works they were all helpful

Overall great experience. Friendly staff! The gentleman that helped me out on 10/27/18 was professional and super helpful. Thank you to enterprise once again! Will be going back (:

Awful customer service, very rude. Left me stranded after being sent there by the dealership to get a vehicle while my is being fixed. This branch should be shut down!

Great service from start to finish. My car was ready and I was given a ride to my destination after turning it in. Everyone was super accommodating and friendly.

Clayton help us so much. He help us switch vehicles from a minivan to a SUV. My wife really appreciated it. Bee really enjoyed our experience with Enterprise

So pleased with this location. Cheyenne was very friendly, knowledgeable, and helpful throughout the check-in and delivery process. Keep up the great work!!

Jacob was most helpful! He went above and beyond to assist me with all the questions I had. Enterprise is my place of choice when it comes to renting a car.

Cheyenne Erin and Henry was amazing help me get a lot and went above and beyond on service they need a raise for there second mile service they provided me

I'm really impressed with Enterprise and their customer service upgrades. All the cars I've rented the last few months have had no issues. Well done!

Customer service was phenomenal even in the midst of a very busy time. Andrew was incredibly nice and patient. Highly recommend this location

Unsatisfactory doing a reservation online doesn't work by the time you get to your appointment hidden fees and extra charges popping up

Have always loved enterprises, made a mistake of going somewhere else one time never again enterprises always have taken care of me

Ms. Erin and Ashley were both very attentive during my visit. I will be coming back to this location for a rental if ever needed.

Absolutely outstanding!! Totally customer oriented for a best and positive outcome = EnterpriseStarcrest Team. Hoghly recommend !

Fast friendly service Received the same make and model but a few years newer! Have used them before and will use them again!

The Enterprise at Starcrest and 410 was totally awesome very pleasant experience very helpful and very fast and convenient.

Long wait bc no one could go inside.So just waiting Outside under no shade was irritating til I finally got my reservation

I love my Enerprise location on Starcrest Drive in San Antonio Tx. Thank you Cheyenne for everything you are a blessing.

Yes thank you for making this so simple . I very appreciative to Tony and all his people ,very nice and friendly always.

Amazing customer service, always treat me like I am family. Cars are always clean and sanitized. Entire staff is great.

If you not white they ain't right, stay away from Lady V, she smiles while sticking it to ya. Can't trust that one.

Clean vehicle and reasonable price. Staff are really friendly. Only place I will go when I need to rent a vehicle.

Trash new branch manager is not helpful will never ever go back there ever again they had just got 4 cars stolen

George is a stand up guy. He went above and beyond to get me taken care of. Hard to find these days. Thanks man!

So professional and really work to make the customer's experience a great one. Will tell family and friends.

Customer service was good, but the van that we rent it was DIRTY and with this COVID-19 we were very unhappy

Young woman by the name carley ,very nice beautiful attitude ,need more customer service reps like her .

Great Service!!! Best People!!! Special Thank You to Mgr of this branch Kevin! Very Professional person!

So my car was dirty,they did not clean it before I got it.So I road around for a week wroth a dirty car

Wonderful! Attendant was Friendly, Professional and patient with me. No problems whatsoever! …

Fast very friendly and professional service. Staff has a great attitude and customer focused mentality

I wasn't made aware of charges that would be place later and never received a call back from them.

Great customer service and they were flexible for any car rental extension. Thank you Enterprise

Been a ride literally…. You guys have helped me a lot but there’s been some bumps along the way…

Every time we go the guys are always nice and they get us in and out in a good timely manner.

Great rates , great customer service , and so many locations to pick up and drop off to !

With a shortage of inventory Enterprise on Starcrest ensured great customer service.