This chain usually runs like a well oiled machine but not this one today. The front end, ordering and burger making was spot on. The back end fry guy had no clue or was a new employee. Burgers were finished about 15 minutes before fries. There were guests still waiting after we were eating that were there before the two of us. More

Love five guys. Great juicy burgers, their fries are original, nice too. I like the peanuts thing. The burger meat is excellent and the toppings quite varied and excellent as well. I love that they have the soda fountain with alk the options imaginable. Highly recommended always a top notch experience.

Prices have gone up to much, and even customizations are ignored sometimes. Asked for fries "well done" (their term for extra crispy, ie double fried) and they were soggier than regular fries I've had at other fast food places. Unfortunately it was a to-go order otherwise I would've had them redo it.

Employees were great..They were prompt, professional & got right to work on our order..Food was great..Restaurant clean..Really good experience, only negative is it was so cold my daughter had a hard time eating without covering up..Need to adjust the thermostat a bit..but again great place to eat..

I have NEVER been somewhere so BLAND. And OMG $44 for a burger, two regular fries, two regular drinks and a "hot dog" but they don't serve chili wtw? The gentleman who took our order didn't seem happy to be there. It was just terrible. My child and I could've eaten steak for that price More

Amazing and wonderful hamburgers! These hamburgers did not win so many awards and compliments from the New Yorker and other newspapers for no reason! They are delicious, if a bit messy, and super flavorful hamburgers! The fries are not the best, but still 5 stars for the hamburger.

Oreo CRÈME milkshake was stellar, but the soda machines were leaking water everywhere and it didn’t seem like the staff cares to keep it dry and clean. Puddles were forming and the rug was soaked and they just put some caution stands out. ‍♀️

The burgers are great with tons of things to add on, only wish they had the ability to add an egg and the burger would be complete. Fries are good and made fresh as are the shakes. The menu is simple, hamburgers, hot dogs fries. But you can

I wish I could give my experience negative stars. By far the worst service I have ever experienced. It appeared that a couple of the workers were angry at management and walked off the floor. When I arrived to pick up my online order, there

The only reason I gave this location one star was because I had to provide a star rating in order to proceed. We entered restaurant this evening and stood in line behind five other patrons. We waited patiently as two more patrons lined up

3rd attempt to eat here ( all 3 times I had a very negative experience ) … this location is super slow . Last night, when I arrived and approached the counter, I was told that she could not take my order for 5 minutes … when I asked for

Food is decent, but they haven't gotten an order right yet in 2 years. Tonight, we went early and there were only 2 customers, but our order was still incorrect. We have a disabled family member so we usually carry out and our order is

Food is always great, but very dissatisfied with customer service. Please keep in mind that I NEVER complain. My order got mixed up between two stores. They could not coordinate to resolve so i had to go to arboretum or be charged with

First off, their french fries are hand cut and are served in an overflowing cup which is then placed in a brown paper bag. They are also known for their burgers where you get to choose as many toppings that you desire. They also have a

Stopped by today to order lunch for my wife and I. Upon placing the order the manager told me the POS system was down but expected to be running when the order is ready. He wrote the order by hand and informed the prep crew. When order

Sorry to see like many other locations but quality and amount of food are getting worse and worse. I’ve ordered delivery and have dined in. The difference is astonishing. When ordering delivery expect half as* preparation and lack of

Fries were extremely greasy and soggy on both visitations. Also there werent any ketchup cups and only ketchup packets were available and one squirted all over my white shirt upon opening. I gave two stars because the burger was good.

Loooove the food. But it took over 30 minutes to get our food. 3 tables of single or couples. Not sure what took so long. When we asked for vinegar (great with their fries) we were told that they had been out for months. Maybe run to

My first time at 5 guysI was super excited, my sister hyped it, up I am gonna have the best burger ever! She says Well I am sad to say it was not! For $12 and some change, they used what I like to call plastic cheese, I should have

Food was good as always. Haven't been to five guys in a while and the prices were shockingly high. Never cheap but I paid $18 for burger, fries, and drink. Guess that's my last five guys, not $10 better than other burgers. More

The staff here are nice in my experience (came 10/12/2023). However, I assume due to inflation, costs have gone up. For a cheeseburger with bacon, a small french fry and a regular drink I was out $21 something including

Order through DoorDash. Bought 2 little fries for more than $5 each. I get more fries at McDonalds. 5 Guys is not normally like this. No extra fries in bag like you normally get, just a tiny cup of fries. Rip off!!!

I really struggled to give this location a good rating. This was my first time at this location and the experience was underwhelming. When I entered I was greeted by a young lady ( SAMANTHA M.) SHE took my order

Amazing customer service!! I had never been a Five Guys and I experienced so much kindness from staff. I had a Little Cheese Burger, All The Way, and it was a phenomenal burger! Thank you the great experience.

It's been a while since I can't find a place where the burger tastes as they did when I was a kid, as food, as real meat! this is one of them!! thanks!, yet a bit expensive for a burger... More

Burger was very good with choice of any toppings you want. However, just a little pricey for this type of burger place. Got a small order of fries which was also a bit on the pricey side. More

Good alternative for “higher-end” fresh-made burgers and fries. French Fries are cooked with peanut oil, and seating area offers free peanuts(salted) in opened boxes they were delivered in.

Amazing. I had forgot how good their good was. My daughter and her prom date chose Five Guys over everything else! It hit the spot and was so delicious. Thanks crew and cooks! More

We've only ordered delivery, via DoorDash, but our daughter has eaten takeout. They have the absolutely BEST, French Fries I've ever eaten. Our daughter loves the Cajun Fries.

Went here for lunch was $18 before tip and the burger was awful literally soggy falling apart I don't know how they staying open I'll never go back to five guys again More

I've always enjoyed Fve Guys, I thought the quality was always good. But today, for the money spent and quality, I won't return. Burger King was better than what I had!!

I pick up orders from here pretty often and I have to say the place is always clean! Like the back stainless steel wall is shiny. That’s impressive.

Burger is of quality but overpriced than some good restaurants. Only stand out is Cajun fries. Yes it's overpriced fast junk food. More

Employees did Not want to be there, especially the young woman who took my order who appeared visibly annoyed to have to take it More

Food was very good. They were out of malt vinegar for the fries so that was dissapointing. Other than that everything was good. More

For fast food, this place is so much better than others. We had our burgers wrapped in lettuce and it was so yummy. More

You know what the food is, in my case the experience was great with the staff I got my order fast and correct. More

Great 5 guys location. A must need in this side of Charlotte. No decent burger spots for miles.
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Good hamburgers, much better than the other brands
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Other than the wait time I had an excellent meal here today.