I normally don't ever post any reviews, however under these circumstances I have to totally agree with the other poor reviews for this store. I went into Gainesville today with genuine intentions of spending $4000-$5000 on a bed that I liked, however, the arrogance in the approach of the sales people there including being made to feel like a burden, led me to lose all interest in passing over one cent to these ignorant individuals. This company would be doubling their profits if their sales people's attitudes were skilled in customer service.

I purchased a bed and mattress a few months ago. Very happy with product so far but I had a query about something staff said was included with mattress and that I didn't receive. Have phoned twice and emailed and I have no resolution. Disappointing as I was hoping to purchase a dining table there at some stage. The after sales aspect is definitely not up to standard. Delivery crew were excellent.

Gainesville has lost what ever reputation they had , I spent $10,000 with them only to deliver damage items not once but twice and the poor attitude of the sales person and the person I was corresponding with via mail was so difficult and ridiculous attitude that I will not recommend this store to my worst enemy.

l purchased a Aria 2.5 leather sofa in slate grey on 25/11/17 (clearance sale ) and was delivered today 5/12/17 to Lilydale on time, delivery was as good as you can get. very happy with sofa. leather looks,feels and smells great, nothing more l can say but thanks.

Service was great. Quality of furniture looks equally great. Loved that staff could accommodate my needs for a clear coat in stead of stained on the Ash colour table we ordered. + They are a local family owned business, will always support this kind of business!

We love our new furniture. Quality build, great finish, home delivered with the utmost care. Great choice of different settings. Accessories that can be mixed and matched to suit your decor. Happy customers with help from Steve at Thomastown.

Amazing service !!!!!… Andrea was extremely helpful.. taking the time and effort in assisting.. guiding us in styling .. ( with tips on colours and matching items ) Absolutely recommend shopping here!!!!

Highly recommended I am a customer for 5 years and pretty much of furniture are from this brand. Very nice and professional customer service Absolutely high quality

Once again pleasure walking into this store staff are great and they look after you recommend highly plus great looking furniture is another bonus

Great customer service awesome furniture looking forward to a new king size bed