They don't know how to do hair rebonding. My Mum and I went to Galaxy Hair for the hair rebonding (Japanese permanent hair straightening) mid-May 2022 and after I washed my hair 4 days later - as you're not supposed to wash for 3 days - it was not straight when it dried naturally (it was wavy) and it was also frizzy (this was the case for my Mum too). I told Alan and he said we could go again and have this resolved for free. It was decent to offer this although it meant we had to travel back to London for it. So, we went again mid-June 2022 (last Sunday) yet after I wash my hair 4 days later, it is still not straight (it's wavy)!! The pictures I've taken here are from the second time I went for the hair rebonding. My hair here looked exactly the same as it did the first time I had the rebonding at Galaxy Hair. To be honest, my hair looks like what it did prior to having the rebond mid-May 2022. For my appointment in mid-June, the process took 7 hours because my stylist was cutting other people's hair in the middle of the process. This was really excessive and it was very uncomfortable. Also, the person who did my rebonding in mid-June said that I should use a hairdryer to make my hair straight because if I dry naturally it is impossible to be straight. This didn't make sense to me. For those of you who don't know, the whole point of rebonding is for you to "wash and go", resulting in your hair being straight after you dry your hair naturally without a hairdryer. As for my Mum's hair, it's still frizzy and feels rough. Don't think I'll be visiting here again unfortunately.

The stylist named Patrick is so rude on phone. The customer service is not good. The salon place is too small. Not recommended. Refer to your reply below: Dear Alan, You are not telling the full story. I called to Salon and a lady speaking English picked up the phone. And I asked to confirm today 4pm booking is still available whether the guest called Patrick has come to have haircut in your salon. Your female colleague did not reply then suddenly passed to the line to a stylist named Patrick who speaking Cantonese, I thought this stylist is my friend. Of course, that was a misunderstanding. I immediately made an apology on phone to him and said politely, "I am sorry I make a mistake. the reception lady thinks I am finding you, I am finding a guest called Patrick. THEN what did your colleague Patrick say, "This is not HONG KONG! We do not have any reception for picking up phone. She is a stylist. We are very busy. Not for picking any calls!". replied loudly and impolitely. I would like to know whether this attitude of Patrick is good? his manner is good? Although your colleague and shop is busy, then your staff can reply a customer on phone like this bad attitude. And I said the shop is small which is real comment from my friend. It is a fact. People can love your shop because of your so-called Quality. But you never try to approach me to find out the truth instead of writing an irresponsible comment. It is not good. You are not trying to improve your customer experience. Very disappointed.

I came in here as I had long hair and I wanted the dead ends off. When we entered someone asked if we had a booking and we said no. So they just left us for about 5 minutes till a woman said to come over to wash my hair. It was going alright however I feel she didn’t actually clean it, instead put a dollop of soap on it and then wash it out. When she put the conditioner on, she just left me there for about 10 minutes; however, the massage chair was quite nice so it was ok. She also was having her hair dyed, so someone else helped her wash her hair whilst I was waiting. Everything was fine, till the person washing her hair accidentally squirted shampoo on my face without apologizing. After a few minutes she washed the conditioner off, and sent me to the back of the place as there were no free spots for me to sit. Only after 10 minutes were there someone to cut my hair. They told me that they didn’t know how to cut long hair so I had to wait a little longer. Fast forward to the cutting, I asked for it not to be thinned out as I liked my thick hair and not too short, I wanted a trim. He said ok I will make sure that happens. After finishing off blow drying, he shows the mirror, it was hideous. It was short, thin and everything that I said didn’t want, was there. I almost cried, £55 for that is ridiculous. Don’t go there if you have long hair, maybe if u have short hair.

Had a very good overall experience for my 1st time visit :) Bright interior, pretty busy especially nearing xmas but staff were all accommodating and efficient. They had a lot of walk-ins but booking would be easier to allow ample time for everything especially if you're having a long treatment and staff wont feel rushed. I went in for a haircut and full head dye from my naturally black hair. They were very helpful in advising me the best for want I wanted to have without damaging my hair :) The colour turned out really good and no blotches at all I washed my hair 3 days after dyeing it (non-bleached) and the colour is staying so thats a pretty good sign :) Lastly, price was a little bit pricey for me as I am a broke student lol but I think their price is pretty much the same/can be cheaper compared to other salons in central London. I didn't catch the name of the person who did my hair but thank you :) Overall, great and would come back & recommend :)

Reply to owner aftwr their comment : Thank you for your kind offer asking me to come back as you would like to put it right. I appreciate your willingness to amend but it's okay now as its already passed, and I have to kindly reject it , as I travelled from far away that day to London. Original review: They were quick and nice as they were very accommodating to book me in short notice and I was thankful. However for the price I paid for a wash cut and dry £50 I am sorry to say but personally I think my stylist assigned to me Al**n lacked in giving me my desired finishing look. I did try my best to show him the pictures and physically described the style and length I desired, but I think it got up to 3 attempts and I just gave up. Didn't want to bother them anymore not to be rude but sharing my honest feedback and experience.

I have visited this salon twice and I have felt so welcomed and gotten exactly what I was wanting. First time I had my hair cut and styled by Alan, and the second time by Anna. Both stylists gave me such an amazing hair cut, and gave me exactly what I went in wanting. Both times I have gone to get my hair done here I have felt so welcomed and comfortable, the staff here are so so friendly, the service is absolutely amazing and they’re so quick to fit you in. They really take their time with cutting your hair, and they really do pay full attention their client and what they want, and they give their honest opinion and advice to make sure the style will suit your hair. I confidently recommend this hairdressers 10/10 to all, it has now become my go-to place to get my hair done

I went to this salon right after finishing my uni lecture. As someone from the south Asian community I was really scared to enter into a East Asian hair salon, and felt a bit uncomfortable at first by the looks of customers and staff. However, I was soon made comfortable when my hairstylist (kallan) started talking to me about all sort of things. He made me feel really comfortable! I asked for a Korean style haircut, and due to me having thicker hair due to my south Asian ethnicity, it was a challenge. However, Kallan was able to do it exactly like the picture I showed him! Kallan did an amazing job with my hair, and I will for sure return here next time I need a haircut!!

I came here to get a haircut and treatment but was disappointed with the results. I have had hair treatments in many hair salons in London but this treatment was one of the worst, the hair treatment alone was £100 but made no difference in her hair, it didn't feel soft or look any different. My hair wasn't damaged or anything before the treatment but also wasn't soft or shiny so you would think that it'd help even just a little bit. The haircut (£50) wasn't anything special either. I chose this place because I thought it would be good for Asian hair and the staff seemed nice, overall very dissapointed with the £150 I’d spent

This was the first hair salon I’ve ever been to and I couldn’t be more happy. The snappy and quick service as soon as I entered was amazing, the Colombian lady quickly showed me the way to wash my hair before I get my haircut. She was very nice and chatty. I had my hair cut by Kallan, who was very friendly and informative when it came to my hair cut and how I should style it. He even explained what he was doing, when it came to layering and if I wanted curtains or not. I showed him a picture and he made my hair even better! Many thanks to Kallan, hope to see him again the next time I arrive. I’ll definitely be returning.

If you're looking for the perfect, luxurious hair salon that can cater to your every needs then look no more. I have been a loyal customer to Galaxy Hair Salon for a while, and have always had an amazing experience there. Harry, my regular hairstylist, is extremely skilled with hair colouring, perming and haircutting. I have had my hair done by Harry for years, and I have never been able to find another hair stylist that could match his skills. Not only is he able to magnificently transform your hair, but he is also quick and precise too. Thank you Harry, and thank you Galaxy Hair Salon!

Terrible customer service I have to say. The lady who washed my hair (Around 50 year old European lady)was really rude, she used cold water to wash my hair and scalp several times, then she turned around picked up the phone without saying anything, I wanted to see where was my husband, she just pushed down my head and hold it while speaking on the phone. After she hang up the phone, she didn't say anything and starting to wash my hair with cold water.... Probably the worst experience ever! I wouldn't recommend anyone go to their barber shop because of the terrible experience. :(((((

I recently had the pleasure of having my hair done by Lily and could not be happer with the results! She tried her best to achieve the perfect shade of red on my hair. Not only was the coloring process seamless and effiecient, but Lily also took the time to listen to my concerns and make sure I was comfortable throughout the entire appointment despite the small language barrier we had. I highly recommend this salon to anyone looking for a personable hair stylist. Thank you, will definetely come back when I am in London!

Thank you so much for Alan's service, he was friendly and helpful. when I told him I will attend the Golden Chopsticks Award tonight, and I need a smart hair style. he confident to tell me, leave it to me. My hair went from a complete mess to an amazing black tie style. Alan did exactly what I was looking for and styled it smartly. I had my hair cut by Alan regularly, and he knows what hair style I'm looking for. This is the best person that I can recommend for you!

I have tried many salons in London, even expensive ones, but Galaxy Salon in Chinatown is hands down the best. They understand Asian hair. I showed the stylist a photo of the hairstyle I wanted and got the exact same thing. He paid close attention to detail and spent a good 45 minutes cutting my hair. Additionally, they shampoo your hair for like 15 minutes while you’re reclined on a massage chair. So relaxing. Prices are reasonable too. I’m definitely going back.

My visit was the first time but definitely won't be the last. I was extremely pleased to see the salon was COVID safe. All staff & customers in a mask, there are dividers between each chair and sanitiser on entry. My stylist was Harry who was attentivie, knowledgeable, efficient, professional & a lovely person. Being the first visit to a salon since the COVID outbreak, I'm very happy that I chose this salon. Worth every penny and more, Would definitely recommend.

I was really pleased today with getting an appointment a few hours before, great communication and then there was a lot of time to really sort out and discuss what I wanted (which was for my hair to be a bit lighter to blend in with the clip in extensions I brought with me). Kallan did a great job. Thank you so much. The only tiny thing I'd change is to sweep the floor a bit more before I sat down as the previous person's hair went all over my bags haha.

After reading positive reviews online thought give this salon a try. After having a baby it’s been a while since I got my hair pampered. Patrick took time to sort my hair out and gave very good advice. He was very professional and friendly. I came out of the salon feeling happy and fresh again. Salon was modern and bright compared to a lot of other dingy ones in Chinatown. I would definitely come back here again and recommend.

Walk in, first time coming here. Friendly people. Was served by Lily who had great attention to detail and answered any queries I had despite me being limited in my mandarin speaking. Hair was washed by another lady who was very gentle and too answered any queries I had. They havr lockers to put my bag in. They can also take card payments which is a big plus. Highly recommend this salon

I love this guy to bits! Harry is my hairstylists for a decade to date. He know what he is doing. He cut my hair according to his style but I like it! He done my hair colour too. The good thing with this guy, he won't hesitate to suggest which style suits you! He is very professional in his job. I recommended him to my friends and now they are a regular and happy customer of him.

AMAZING AND EFFICIENT SERVICE!!!! So i had really dry ends from home-bleaching and i decided to finally cut it short. I was not confident that it would look good but the stylist reassured that this style would make me look youthful and it suits my face ❤❤❤ 1000000 % recommend. I found it easier to book in advance to avoid waiting so i think that made my experience better

Luxurious new salon in Chinatown with a laid back vibe and a massage chair to die for when you get your hair washed, twice, once before cutting and again before drying. THE Salon to go to, all staff friendly specially Anna my stylist. No rush, explains what she's doing and finish with a fantastic hair cut and style. Diolch yn fawr (a very big thank you). See you soon

The salon is nicely lit, clean and the chairs are super comfy which, is a bonus. My go-to stylist is Harry, he is absolutely brilliant at his craft! He always provides the best and most professional service, listening to my hair concerns and also giving suggestions of other suitable hairstyles when I'm feeling adventurous. Always a great experience when I visit.

Every time Patrick (the stylist I always go to) does my hair here, I leave very happy. Not only does he understand what I want my hair to look like when I explain, he pays attention to detail all while offering very friendly service. 彼も日本語を話せます！ Would recommend this salon to anyone looking for a haircut at a cheaper rate - especially for central London.

I’ve been Harry’s customer for nearly 9 years now. He’s professional,dedicated and will always work with you in achieving what’s best for you and your hair. Since moving to Galaxy the quality of products used has enhanced my hair and the experience is wonderful! Personally recommend the hair treatment! I wouldn’t let anyone else touch my hair!

First time here. Excellent experience. The lady that washed my hair was kind and lovely. Patrick was friendly and helpful. He did a great job with my haircut - hair felt much lighter afterwards! After having a baby, I was left with lots of short bits of hair which he managed to deal with to make a normal looking style. Thank you Patrick!

Alan did a great balayage job with my hair !! He put so much time and effort into the whole process and even though it would’ve been better to book, he was still happy to do my hair as a walk-in - I would highly, highly recommend him :) I was also treated great with a massage during the hair wash!! Thank you so much Alan !!

I was introduced to Harry from a friend and I have never went to anyone else since! Harry is amazing at colour and cut both male and female and always provided best most personal service at great price for the area! The massage chairs are a great addition too! Definitely recommend Harry for any future bookings!

Travelled all the way from US and found myself at Galaxy hair getting a haircut done. I am here to write a review 2 months later on how beautiful I feel. Everytime I heard a compliment, I thought of your professional work. Thank you for everything you do, Soh. Totally recommended!

The atmosthere of the salon is very relaxing and with friendly staff. My hair was done by Professional Hair stylist - Mr Harry ( Highly Recommended). My hair service includes cutting, colouring and straightening hair. The results was very good and I definately will go back!

They were untransparent with price- not clear at all- charged more than I was told I was going to be charged. Beware hidden costs Staff were stretched between a few people cutting/colouring hair so took 2 hours longer than it should have. Overall good haircut though

Harry is always my go-to guy. He knows exactly what he is doing. He always listens to what I ask for. You can tell a professional by his cutting style, he cuts hair fast and precise! Besides, he is a cool guy and always friendly. I always leave salon liking my hair.

Harry is my hair stylist. He is very good, very professional.He knows what he is doing. My hair cut and hair rebonding is always done by Harry. Been a loyal customer of him for years. I highly recommend him to all my friends. Definitely, he won't disappoint you.

Hands down best hair salon in central london. The staff are so friendly and welcoming! For a reasonable price you can get a massage/hairwash, before a fantastic cut finished with another hair wash and style. The shop is very beautiful and extremely clean!!!

Thanks to Harry Lee, my hair went from a complete mess to an amazing french bob. Harry did exactly what I was looking for and styled it beautifully. I had my hair cut by Harry many times, and left happy every time. The only person in London I would go to.

Harry is my go to person when I getting my hair cut & colours in Leicester Square Chinatown. I always struggle between what I want and what I need. Harry finds really good balance and give the best advice every time! You will not be disappointed ❤️

My go-to hair salon! Always easy to book an appointment at short notice and you don't have to wait ages for a slot. Prices are reasonable for the area you're in. I've had my hair cut by Alan and Anna and have been very happy both times.

This salon is probably the nicest in Chinatown, it's clean, bright and comfortable. The service is never rushed and they use quality products. I recommend Harry who has been cutting my hair for a number of years. Give this place a try.

Oh, dude, Alan is seriously awesome! He totally knew what he was doing. My hair looks exactly how I wanted it - balayage with grey highlights and a black base. I'm stoked with the result, and I totally recommend Galaxy hair! …

No fuss wash and cut. Lilly cut my hair and was great. Lovely, calm salon. Not manic like other salons in the area. I think it has to do with the high ceilings. Makes it very spacious. Try this salon for a no fuss haircut :).

Always get my cut and colours from Harry Lee easily the best hair stylist I've ever had, consistently fantastic hair cuts and even if you don't know what you want he'll help you decide and recommend the best!

The hair stylists at Galaxy are all very friendly, skilled and detail-oriented. My hairdresser was called Kallan and he cut my split ends to create ‘curtain bangs’ and beautiful layers. Would recommend!

Just got a perm done here. Service was great and my hairstylist, Kallan, was very nice and friendly. I definitely recommend coming here to get a perm done. Might try getting my hair coloured next time!

Harry is great! Thoughtful and careful, he doesn’t whip through the haircut. Spends time with his clients and will take time making adjustments. No rush, great style, trust him with your head …

Really recommend this hair salon! As always, I get my hair done by HARRY! Great hair stylist and a really approachable employee!! Been coming here a lot and will continue to be a loyal customer!

Very Nice and professional for Harry my Hairstylist,been follow him quiet some time,full confidence and trust on him to set and design a hairstyle with suit for Me,Glad And Highly recommended

I had my hair cut, coloured and styled by Harry and it has given me such a confidence boost. Amazing service and results. My hair looks so beautiful and healthy. 100% would recommend.

I have been having my haircut with Harry almost 8 years. And I am still continuing using his service simply because his professionalism and always up the five stars standard.

I've been a customer of Harry's for 2 years now and he's always super friendly and professional, he gets my haircut on point every single time! I would definitely recommend!

Terrible customer service I have to say. Glad the whole experience is quick so that I need to stand their rude talking. I wouldn't recommend anyone go to this barber.

i came in and was welcomed with amazing and welcoming people and got my washed cut and blow dryed all in an amazing price am so happy i will definitely revisit!!!

I had a haircut with Lily she was very Professional and does excellent haircut I would highly recommend her and I will be going there regular Thank you Lily

Will definitely go there again! Good service nice staff too. Got my hair exactly what I wanted.Harry very experienced will recommend to family and friends.

A good place to get your hair done , everyone is very welcoming and friendly. With good customer service especially from Harry. Would recommend to anyone.

Messed up my hair and gave me the most basic haircut. Their excuse was "This is great because you don't need to style it as much". Do not recommend

Alan the manager is very good and friendly. Very easy to book appointments with. I've been his customer for years and highly recommend him.

Harry has been my hair stylist for over 5 years. 5 star service from him every time. The new salon is great too with the massage chair.

Have a very good experience at hereThey actually did the hairstyle what I want for me, that really make me happy whole the day …

I had my hair cut and coloured by ANNA and I like it very much. She is very good. Lovely staff❤. I will definitely go back. …

This place has amazing service and really comfortable setting. Harry is a great stylist and has been doing my hair for years.

Service is good, I like the hair stylist inside who is called Harry Lee, fashion man, everybody could have a try …

It will take me one year for my hair to grow back to normal. They use techniques that was used 20 years ago. Period.

I got permanent straight hair in this salon today and I quite satisfied with their service ! Thank you …

Very nice here, clean and professional salon. Service is very good also, would definitely come here again!!

Kind employees especially the lady named Anne they work magic on hair absolute artist recommend to anyone.

This will be my go to salon. Patrick did a good job cutting my hair and teaching me how to style it. ^_^

Harry is a great hair stylist! He always provides a clean, efficient cut at a reasonable price :)

Staff are very friendly and nice, good quality of service, reasonable price + massage chair!!!

Took my work colleague to the salon just before another lockdown. Very happy with the result!

覺得自己頭髮本身不好剪，以前剪過很多失敗的髮型. 在蠻多朋友推薦下來到這裡 由Alan主刀，Alan人很親切技術也是真好. 剪完整個人都顯年輕了 自信感Up~ ✌ …

Thank you so much for doing my hair Kallan you are the best …

Harry’s very nice and attentive. The shop is clean and I always feel very welcome.

Harry is the best - have had my hair cut by him for 10 years and counting …

Amazing technique; hairstylist super friendly and professional; recommend 100%!

Amazing service, staff are very experienced and treat customers with great care

Alan is really great , very friendly and skillful , thanks for good services.

Harry gives you the best haircut ever. Quick and efficient always

professional, easy to communicate. Would definitely go again.

I had my haircut here, I was very satisfied my trim. 5 stars.

Quality and efficient haircut by Harry! Highly recommend!

Thank you, Alan! I loved my hair. Great cut and color!

男士“剪+洗&吹”共30镑。理发师会全程使用剪刀，可选择不用推子。可以实时沟通。身边推荐人数多于抱怨人数。

问了好几家理发店，都说不能编发… 这家老板娘很上心，还问我要不要加颜色的线，别有一番风味！☺️很喜欢！

Please look for Harry! He is the best ❤❤ …

Very bad experience there!! Absolutely rubbish!!

及其敷衍态度差，那个女的还找了个最差的理发师来理发，吃完饭不洗手直接就理发了，理的也是一团糟。

Professional hair cut and nice atmosphere！

Quality and efficient ~ Highly recommend!

First time come, all's are very perfect

环境舒适 师傅技术都很好， 烫染的药水都是魅力派Milbon的产品

I got exactly what I came for!

too expensive... Never again

Good staff Thank you Lily

Alan is the expert!!!

Very good salon!

Nice experience

環境舒适 師傅技術好

Perfect!