This has been the most horrible visa application experience in my long history of applying for visas. I have applied at two different times(Berlin &Atlanta) and the issue is quite similar. I have decided this time to take the time out to complete this. It took exactly one week to get in touch with the visa processing center after numerous calls. I called the consulate every time I could not reach the processing center but was told to keep calling and that helping me with visa was not part of their job description. I explained to both ladies I talked to (out of the numerous times I called) and explained to them the urgency of me getting a visa and how I was unable to get in touch with the visa center but everything I said fell on deaf ears. One of the ladies laughed after I explained my predicament and told her a family member DIED and I needed to get to Nigeria as soon as I can. I finally got through to the center today and that was a long torture.After 20 minutes of back and forth with the lady, she finally emailed me the link to the information requested. At the end of the day, no information on both the consulate website and the visa application center about emergency visa application. For over $270 in fees to obtain 1 individual, applicants can be treated better. Saying the experience was unprofessional and no compassion from both the consulate staff and the visa application staff is an absolute understatement. Now after I hit submit button to this complaint, will anything be done? I can assure you, absolutely not. It would be a miracle if this is addressed!

This is the BEST EMBASSY IN GERMANY . The Staffs are well trained, no man no man. No corruption, no delay unlike what we are used to. I visited on the 19.07.2023 for my daughers renewal and i was for the first time in History very very very impressed. Nobody asked for Bribe and the process was smooth and steady. I had an appointment for 10am by 11:15am we were already done and our passport handed over to us. The Lady that tooked the Biometric was very accurate,cheerful,professional and friendly,she made us very comfortable during the while process as well the other Man in the Biometric office who helped in making the process smooth during the Biometrics. These are the kind of officers we need in our officers. I dont know them from anywhere but they made our short stay remarkable. I must rely commend the consulate in charge of the Nigerian Embassy in Frankfurt for doing an awesome Job. I couldn't even believe i was in a Nigerian Embassy. I was flabbergasted. May the good work continue . We came in from Munich and left under 3 hours. You don't need to spend the whole day at the Embassy in Frankfurt. God bless our country for Finally given us an Embassy in Frankfurt where appointments work and staffs are efficient in discharging their duties accurately. Very Recommendable Embassy.

Sehr schlecht sehr sehr sehr schlecht… ist Katastrophe… lügen dir ins Gesicht, man bekommt mit wie die keine Lust haben und seufzen als hätten sie den anstrengsten Tag ihres Lebens, warte Zeit 5 Stunden für eine Sache die nichtmal 10min dauert!! Für was Termin haben wenn es eh nicht angenommen wird. Sehr sehr schlecht und zocken dich an, verstecken die Pässe und sagen die sind nicht da, lassen sich leicht bestechen sehr leicht… auch sehr traurig wer am meisten nervt wird zu erst dran genommen die Leute die ruhig warten und ein TERMIN haben werden zu letzt dran genommen und teils auch vergessen…. Aus den Augen aus den Sinn… ich hoffe sehr wirklich sehr das etwas passiert das alle nicht arbeitenden raus geschmissen werden und durch arbeitenden Leuten ersetz werden…. Da sollte ein konsequenter Leiter sein und denen mal zeigen wo es lang geht… das ist sehr traurig obwohl wir in Deutschland sind die so arbeiten…. Es solle noch ein eröffnet werden das besser ist… viel besser als das!!!

I wish there was a category for no star. Nigeria can never change if the ones who live in sane environments where things are done in an orderly and genuine manner refuse to learn from their host countries. Why would the staff of this consulate collect untold amounts of money from Nigerians seeking to get service that is due them? Why so much corruption? Why so much wickedness with impunity? You collect this money and claim you received orders from Abuja. Let's pretend for a moment that is true, why don't you issue receipts? Yet on your wall is boldly displayed, NO CASH PAYMENT SHOULD BE MADE WITHOUT ISSUANCE OF RECEIPT. Your nemesis will surely catch up with you someday. This wickedness will not go unpunished.

The most terrible embassy what i saw ever in my life. The staff very unfriendly and I got the feeling nobody is really interested to work there for theirs citizen or visitors. The consulate open 10 a clock. One man open the door and said please come inside.We was going in the waiting area.One staff, a woman started to blame us, why we entered the consulate one minute before it is really open.Cheekiness.I dont know how I can describe my experience. I am shocked completly about the treatment there.The staff there are very worst people.

Coming from a Nigerian whose has had multiple bad experiences with Nigerian embassies in different countries...I was prepared for the worst, but I was caught off guard this time around. They picked my calls and actually useful information was given over the phone. Staff that attended to me was pleasant and efficient. Are things changing or this is a one off. Don't know. If the website was better and not riddled with outdated info would have given a 5 star, but that is not the fault of the staff.

Wir waren Freitag dort eigentlich ist dort zu aber man sagte und es sei offen für Ausweise beantragen. Wir sind also kurz vor 10 Uhr und um 11 Uhr wurde uns aufgemacht. Bis wir alles erledigt hatten war schon 16 Uhr und es waren immernoch ca. 10 Leute in Warteraum die seit 11 Uhr gewartet haben. Der Preis ist meiner Meinung nach für die Ausweise zu hoch. Die Sitzbänke in Warteraum sind zu hart da tut einem der Hintern weh. Immerhin gibt es kostenloses Wasser und ne Toilette

Seit November letztes Jahr habe ich Antrag für meinen Passport entneuen beantragt, und Zahlung gemacht,bis jetzt habe ich keinen Termin bekommt,meine Zahlung läuft nach ein Jahr ab .Anfang an als ich angerufen habe,hiess sie bauen neue Technik und wenn sie fertig ist,werden sie mir einen Termin schicken. Ich habe bis 6monate gewartet, ab denn rufe ich wieder an hiess wieder ,dass sie momentan kein Termin gehen.und soll online Termin anfragen..auch online war auch nicht möglich.

Absolut Korrupte Mitarbeiter. Ein neuer Pass dauert normalerweise 6-8 Wochen. Diese Mitarbeiter geben jedoch keinen Pass ohne "fast track" und zusätzlich 150 Euro in Bar raus!! Sie geben ausserdem Termine an denen das Konsulat geschlossen hat (Zettel an der Tür.). Wer dann eine lange Anfahrt hat und nicht direkt aus Frankfurt kommt, hat direkt verloren. Krass das es so etwas in 2022 noch gibt :( Das ist genau das, was falsch an dieser Welt läuft.

The service at the Frankfurt consulate was good. The only issue is the 150 Euro bureaucracy fee, different from the 106 euros required for the 32 page booklet. This bureaucracy/corruption/bribe fee (which is more than the actual price of the booklet going to the Nigerian Purse) is exactly what is wrong with our country Nigeria. I hope the proper authorities take note of this situation and take the required steps to fish out corrupt officials

Ziemlich chaotischer Laden. Man kann sich schonmal darauf einstellen, was einen in Nigeria erwartet. Auf ihrer Internetseite schreiben sie, man soll kein Flugticket kaufen, bevor das Visum nicht genehmigt wurde, vor Ort sagen sie einem dann, man bekommt kein Visum ohne ein Flugticket vorweisen zu können!!...Telefonisch sowie per mail habe ich monatelang niemanden erreicht. Im Dezember hatte ich einmal Glück und es nahm jemand ab.

I was at the embassy in Frankfurt in September to renew my passport and that of my son. We where supposed to go with it that same day , the guy that captured us said my sons passport has a little mistake it would be corrected in 24 hrs before he sends us our passport. My son has gotten his since October and me I have not gotten mine since September. After paying extra money to take it that same day.

The service at the Frankfurt consulate was horrible. They want you to pay 150 EUR administration fee for nonsense express passport. This needs to flagged to the German government and probably Abuja. If the consulars does not earn enough, they should pick up a night shift job. They are very unprofessional and poorly coordinated mixed with some arrogance and sense of entitlement.

Was not a pleasant experience in the least. Passport renewal took a very uncomfortable amount of time to do. Although it was explained at the VERY END why it took long, there should have been precautions to avoid it in the first place. The website has not been updated in so long, most of the information is outdated. Time management is also so-so.

My family and I were really impressed by the good work of the staffs at the Nigerian Consulate Frankfurt but there is an issue with the payment system. I had difficulties in paying for my passport application due to the third party involved, Innovate 1. Innovate 1 payment system has to be simplified in order to make payment easily and quickly.

THIS IS THE BEST EMBASSY IN GERMANY,if someone tells you that Frankfurt is not good tell tell them to go to berlin because our people need strong hand. Frankfurt is really good don’t believe what u see online it has to be 5⭐️ because there really nice and caring I really like it and I regret going to Berlin before

Our experience as family have been nothing but positive and we're grateful for the professionalism displayed by the staff members. A lot more people that day in our experience have seen positivity. Thanks to everyone there and Mr. Libity for being available and accessible to everyone there. Amazing experience!

The staffs were so professional, no delay in services, no extra payment even with the feedback I heard from people I met there, they are the best.... If we have these set of people in government offices I'm telling you, Nigeria will be a better place for all of us.

It was so nice, the workers were very helpful on like What I have the hearing, I just wanted for one hour and I got the renewer of my passport. My advice is make sure you do all your paper work online and make your payment online and you wouldn't have a problem

Is not that bad some workers are nice the only problem is when I paid for everything they said they will post it to me and when it came it wasn't even my passport I tried calling them but they didn't answer the phone

I hate going to this Nigeria embassy in Frankfurt consulate General of the federal republic of Nigeria, because they are very rude ,like of good communication, they also behave like thier government.

Please i need help how can i get NIN and where bcoz i try to fill my passport form and they ask for NIN and my passport is expiring in one month time. Plz a positive feedback. God bless. …

Went there with my husband and daughter this year February and it's cool seeing the care the staff showed. We got the passports we came for and were blown away by the warm culture there.

Things to take along for passport renewal: -Old passport -Printed out appointment slip -Printed out application form -2 passport photos Didn't know about the last 2 before I went.

Keine Antwort auf meine E-Mail, keine Antwort im WhatsApp Chat, keine telefonische Erreichbarkeit! Eine Katastrophe für eine amtliche Auslandsvertrtung!

Terrible, terrible service. Finger print equipment not functioning, lousy and arrogant staff. One star because zero star is not available.

Called today. The Phone got answered on the Second ring and the Lady was able to answer all my Questions on the Phone profesionally.

Do they work there??? No one did ever pick up the phone or did answer on emails... i wish i could give zero stars!

I went there to renew my passport & every thing went fine. The people are kind .KUDOS ! God bless Nigeria !!

Deliberately created chaotic situation for the purpose of exploitation. May God help the Nation Nigeria.

Консульство Нігерії у Франкфурті. Гарна будівля. Легко дістатися зі станції метро Willy-Brandt-Platz.

It was awesome as always. We weren't delayed at all and the staffs were very kind to us.

The staff are very keen to work with everyone and the environment is very condusive.

Disgraceful services, wish you can learn to respect yourselves and your citizens

Nice Recent Reviews, But they've not been picking calls for the last 1 week.

Cannot wish for anything different. They are just great at their work.

Workers have a big additude and i had to wait for 5 hours. Crazy.

disaster,i wish there was an option not to give any star at all

Friendly, helpful folks and very warm welcoming

There's an improvement but a lots to be done ✔️

Bis jetzt noch keine Antwort erhalten und Hilfe

It was ok and the staff .very friendly people.

So friendly and nice people …

not possible to reach this embassy

Alles gut gelaufen wie erwartet

Sehr unsympathisch und hilflos.

It's was a well spent time

Nice and trusted people

Very help place

Swift response

Nice