I would have given 5 star but I gave a 4 star because of one incident that I am not happy about. I came in there to buy a product today which I did. Firstly on the positive, I received good old fashion service by Peter, who was personable, friendly and knowledgeable. You felt important is the feeling I got.! You can tell he was happy to help a customer and happy in his job. Very rare to find. These are the kind of staff you keep and as a customer I would definitely come back because of him. I was also served by a younger fella ( A Covid Marshall ) after as I needed to decide which product to get. I was asked where my mask was. I had informed him it was illegal to ask me for my private records. There is more to the story... My advise to your company is, please educate your staff that it is illegal to ask someone to wear a mask and show their medical records. I suggest to retain your customers, mind your own business. Everyone has a choice. If it wasn't for Peter I would have walked out and you would not have got my money. Also, educate your staff and you the owners that wearing a mask is actually unhealthy. Here is an explanation from a medical expert. Using surgical masks is very grotty and counter productive because you are breathing out co2 as well as virus and bacterial particals that gets trapped in the mask and using it all day with condensation of vapor. That then attracts more bacteria and other pathogens that you inhale. Also the fact that people are breathing in their own co2 for hours wearing the masks is actually making them more susceptible to getting sick from other illnesses because your body needs oxygen, pure oxygen! Do the right thing by your customers, that have made you money and built a wealthy company. The Gov don't make you money, your customers do and your staff who are your front line. I hope I don't get asked again.

Absolutely Awesome!!! Their Customer Service is superior in every way! It is the "Benchmark" of what Customer Service should be like everywhere! Whilst visiting Adelaide, & having just walked out of another hardware chain due to rude & disgraceful service, I was recommended the Glynde Mitre 10 store for "Really Good customer service". - Well the recommendation was absolutely Spot On! Not only was it a sensibly & well laid out store with a fantastic range, I have to say what I experienced there changed my day! Upon entering the store I noticed a great range of beautiful plants and headed over to investigate. That's where it started - The assistant looking after plants, gave impeccable customer service! Great knowledge, gentle interaction, pleasant, & couldn't be more helpful. I was so taken aback that I decided to mention it to the store manager on my way out, & thank him for such great staff and service. Before I could, I encountered yet more staff members, friendly and incredibly helpful without being overbearing. An absolute contrast to previous experiences elsewhere. From the wonderful assistant in the plant department, right through to the checkout, their customer service leaves the others for dead! I found the Store manager, told him of my experience, and thanked him for having such wonderful, professional, and knowledgeable staff, with the best Customer Service I've experienced in a long time. Between then and writing this google review, I have returned to the store to buy more bits and pieces, and today again received outstanding service. If I had to open a Hardware business near here, I would go back into this store and attempt to poach his staff! I wish I could give ten stars in this review! This is now the only Hardware store my extended family and I will go to in S.A. Thankyou Glynde Mitre 10

I have just completed a massive renovation including kitchen, 4 bathrooms and a laundry and purchased all my major items from Glynde Mitre 10. That includes oven, cook top, kitchen and laundry sinks, dishwasher and all my tapware and in the bathrooms - toilets, wash basins and a fabulous freestanding bath, towel rails, the lot. It took over a year and the service was always fantastic. I want to particularly commend Mary Capaldo, who is in charge of the renovation section, for her expertise and tremendous patience throughout the entire process! Mary chased up and ordered my selections, sourced several items for me and others I chose in-store. I changed my mind several times and she was always accommodating. Everything was delivered on site when required. Their garden section is fabulous too, especially with the new design, and I bought all my landscaping plants and supplies there - and all my paint and equipment from the paint section as well. Renovation is always stressful and I appreciated being able to rely on good people who know their business!

Should be zero stars but for some reason couldn’t post zero! I’ve been going to this store for years and spent thousands of dollars and has been no problems. Today was the last day I’ll go into this store all over two rubber seals for pvc rainwater caps I wanted the seals only. In the basket we’re caps and seals. I checked to see if all the caps had seals and they did and there were spare ones so logically I assumed you could buy the spares ones. But oh no you can only buy them with the cap so I asked to speak to the manager who was an obnoxious, rude man and after I explained the situation he said no you can’t buy them separately and how often do you have to change them ? Just buy the whole lot . He wouldn’t compromise and said you can’t please everyone! Really, I’m the customer and you should try to help ! I then said that’s the last time I’m coming into this shop to which he said fine cancel his reward card in front of other customers !! Wish I got his name but anyway I’m done with this place and will be emailing his boss and owner!!

I have been to this shop on few occasions and the staff have always been courteous and friendly. However I had the worst experience today when I visited the shop with my 4 years old daughter. I was served by a staff member named Daniel S (Register Name:WS26 office/docket no:7242409/date:24/11/2022) who requested me to show what is in my bag post making the purchase and even after paying for what I bought. I had a bottle of milk in my bag for the kid. I felt really embarrassed and wondered whether he asks this from every person he serves. I waited there with my daughter and he did not ask anyone else to show their bags. I consider this as harassment. Is this because of the colour of my skin and of my daughter? I have also seen there are inbuilt sensors in the shop to detect any stuff taken out without punching in. This is appalling customer service standards and he did not say please even. How do I explain this to my kid? Is this how you serve and are these your customer values? to treat people based on the colour of their skin?

Absolutely love the Glynde (Hectorville) store and always shop there for my "handyman ingredients". I feel part of the family when visiting the store and there is nothing that is too much trouble for the staff to help you with. Further, the staff are all extremely friendly, helpful and most importantly, knowledgeable; not only of their department, but for the entire store. Also, there is never a problem when / if they have to order in something special for you and generally they will bend over backwards to keep you as a happy and satisfied customer. On top of all this, the prices are generally as good or better than (you know who) and they have products catering for all budgets, including top end / buy once products. Visit this store yourself to discover why they have won so many industry awards!! Mitre 10 Glynde will not let you down!!

altruistic, reliable, honest and professional - 4 words which tend to describe a kind medical professional rather than a hardware store. However this store breaks the norm in more than one way. My experience - bought online plant spray. Checked out and there was a significant price error. Didn't expect them to honour it as I don't believe in stores absorbing the cost for price errors. If this was the case most great stores who give good prices on razor thin margins wouldn't survive; we all want them to continue to exist. However I get an email a few days later saying they would honour the price error. This kindness was not expected, but shows you the values of this store. May it continue to exist and grow with those great values for many years to come.

I purchased a pizza oven and at the time found out they did not have the stand, I wasn't too worried about it until I tried to find one. I live in Queensland and found through searching the internet that there are only a couple of these bases left in Australia. I contacted Glynde Mitre 10 via email. Much to my surprise, not only did they have them in stock but they were willing to have it shipped to me in Queensland for not a lot more than local delivery would cost me. That was just over a week ago today. My pizza oven base arrived in perfect condition. Thank you so much for all the care and concern from the staff that I spoke with. Your service is number one. Thank you

Rosalyn: Going above and Beyond Extremly happy with the support from Rosalyn from the paints department. I thought I needed paint for a vanity but she advised that it was not the right thing to do and after looking at some pictures on my phone, she explored different options and then guided me to the car wax section where she advised that a cut and polish would be able to do a better job. Came back home and tried what she advised. I have to say the result is fantastic and I am glad that she was able to guide me to the right solution. Rosalyn, Thanks for going above and beyond. Happy Customer

Glynde Mitre Ten is staffed by friendly and knowledgeable people. If you want something or don't know where you can find it, someone will walk you there, just good old fashion service! Not only do they keep all the hardware items that you would expect to find in stock, such as screws, nails, bolts etc, paints and all the services for paint tinting, hand tools and the full array of electric power tools and even a garden centre with plants, fertilisers everything for the home and a range of BBQ's as well. It really is a one stop shop with specials everywhere you look. A great local hardware.

Well, I go here more often than a year ago. 3 times this week. Good little shop. Usually have what you want. Professional courtesy by staff. Are rather good at price matching. Returns for faulty or incorrect products have been processed quickly. With suitable alternatives usually available. The drive thru wood section have provided me with lots of wood over the years. Cutting service is handy. Paint mixers are very good at colour matching. Photo's of latest hardware project. Small art section is just perfect. Garden section has lovely plants. Set out nicely.

Called into this store this morning 3.12.21. Greeted with a smile and asking can they help me. Not like some of the large Hardware stores, who told people "LOOK OVER THERE " Its over there some where. So helpful. l visited the store at Glynde with a problem. The Gentleman not only fixed it but showed me how to fix it myself. That is what I call good customer care. Good service from helpful staff. Sent a contractor to pick up some trellis. He told me he was amazed with the service.

The best all round hardware and garden centre. Does not matter if you are a tradie, a home gardener, a do it yourselfer or just need some advice. Very helpful staff that actually come up to you and ask if you need assistance- no wandering around the aisles hoping to find someone. Excellent prices on a huge range of products. Plus don't forget to get a Mitre 10 card for the Glynde store. It's worth it. Easy parking and staff happy to load big bags into your car. Joe Sperenini

Magnificent hardware store. They provide the old school service we once knew, super local and know their local clients. They also know the gear they stock. Customer service is brilliant from all ends of the floor top to bottom and side to side. The strong hardworking italian work ethic is displayed throughout this shop. This local is a must keep for all of our futures and we as customers must support this local for it's on-going survival. Grazie Glynde Mitre 10.

Mitre 10 Hectorville do have great staff and service. As well as that, they do absolutely beat the opposition on pricing. I asked for a quote from both and Mitre 10 won hands down. On top of that the goods were delivered when promised and Michael the Driver went above and beyond to assist me - I have never had that service from a Hardware store before. They have quality goods and will do everything they can to solve problems and win on pricing. Love this place!

Friendly staff and a good gardening centre, is my local go to for the regular stuff. Size limitations means they don't have the buying power of the likes of Bunnings so they aren't as cheap, but they have plenty of the common stuff. An on-site timber yard, paint shop and a decent range of plumbing supplies. Also supply LPG refills by the kg so you can only pay for what you need. Family owned, so rather support them than the national large scale businesses.

Love the fact that you are close by but the best thing is the service. Everyone is so kind and the fact that you have older staff (ex trades) there to assist is why I would travel much further if required. I am certainly no handyman nor horticulturalist but you always find the solution for me......I have read other posts saying you can't beat Bunnings at price......That doesn't bother me one iota........SERVICE is what it is all about! Cheers rob

Called at 6.40pm to see if they could cut a piece of wood for me. The friendly lady told me to come down and they would cut it. Arrived at 6.50pm they cut it for me and I was out by 7pm. When I went to pay the lovely gentleman said don't worry about it. Unbelievable and rare service in this day and age. I will never spend my money at another hardware store after this incredible experience. Thank you!

Only popped in for a specific item, namely a house reel which will handle my 30m house. Pricing was excellent, after assembly I'm happy with it. Whilst in store I was wishing I had more time to explore. What I could see was good. It's not a Bunnings, but it seemed to be more of a happy, go to place with good products. I'll be back.

Went today to get some soil for my new indoor plants hobby and just had the best customer service from Brandan/Brandon (sorry if I didnt write your name right). He went the extra mile and respectfully thought me everything I would need to look after my plants. You're a legend mate! Thanks for that! Mitre 10 >>>>Bunnings(sux) haha

It is so rare to find great customer service but on my recent visit to your store I found just that! I was served by Kylie. She was incredibly helpful and offered her experienced advice. She was professional yet personable and made my experience completely stressfree and enjoyable! Thank you Kylie and the team at Mitre 10 Glynde!

Always get served by people that really know their stuff, or if not they'll always make sure to get the right person to help you. Rarely have to find help as they're always walking around checking for customers needing it. Never had any problems with returns. I drive an extra 5 km to go here instead of my local hardware stores.

I have very little knowledge about gardening so I find it hard choosing the right things for my garden, but that's never an issue at Mitre 10 Hectorville! As soon as they see you looking lost they are there for help!! Thanks Magda for sharing your knowledge and always being my personal shopper you are a star! Thanks again

Brent is a legend! Been going to Mitre 10 Glynde for over a decade for multiple house renos but today had Brent help sort out my stihl slasher. Spent the time and had the knowledge to recommend the right product for the job. Can't speak highly enough about the team at Mitre 10 Glynde. It's a true hardware store …

Incredible service. In WA it is hard to find such dedicated salespeople. I ordered a gardening product on the Internet and received it promptly. I loved excellent communication from the moment I ordered, secure product packaging and the little freebies. What more could one want? Highly recommend this business.

Large, well stocked, plant section is comprehensive, tools and fasteners also. Pleasant staff. Access to car park is limited, and awkward due to it being a corner site near major roads intersection, but although I missed the storefront car park, I managed to get into the trades parking area.

I was unable to assemble a heater I had bought at Mitre 10, Hectorville. After taking it back to the store, Brent at the service desk went above and beyond in putting it together for me, and was extraordinarily helpful and courteous. A big thanks to Brent and all the team at Hectorville.

Wow - what a great place to shop, staff who know what they are talking about, all of them friendly and even collect the trolley from your car (probably a one off, but still) - it’s been a long time since I have experienced customer service like this - well done and thank you

Great service and advice. Good range of products. Store layout is well spaced. Prices are comparative. It lends itself to dropping in to see if you can find a bargain. Staff are experienced and knowledgeable about their products - not the after school work experience kid.

What a great Mitre 10, has everything you need and more. The only place you can buy the LoFlo sprinkles in Adelaide (except online) but the trip out there is definitely worth it. Friendly staff and they actually help. Well done guys..no wonder it's so busy. …

Amazing good old fashioned service. I needed a replacement blower vac bag for my Bosch. From Sharon, Glen, Oscar and a few others that I don't recall. But thank you for the great help over the phone and organising it to be sent to me in Melbourne. What a great team!

Glynde Mitre 10 has an obvious focus on customer service and it shows. The staff are so friendly and helpful. They have a good range and their prices are also very reasonable. This is always my first preference when undertaking a DIY project. Give them a try!!

The man that served me 21/10 asked me if I needed help he was very polite.. mitre 10 didn't have in stock what I was after but the man offered to order it in. As I needed product urgently, I said I will have to look for other options. Great customer service

I purchased 3 fake owls from Mitro10 Sydney and install on the roof to scare pigeons going under solar panels and making nests. Unfortunately, it only worked for two weeks. Very disappointing and lost money. I would not recommend these fake owls to anyone.

Staff so helpful. Angelo even put time aside in his busy day to assemble a child’s wheelbarrow I bought as a Christmas gift. Thanks so much Angelo! Wouldn’t get that assistance at Bunnings! Garden Centre also always great and excellent parking.

I took my snips to get new spring. 2 staff took a quick look and diagnosed problem - not the spring- they fixed it and sprayed and now snips work wonderfully. Thankyou. Have been working in garden without frustration of snips that won’t open.

The website is hopeless if you are looking to see if your local store has the product you’re after! Maybe can the celebrity dude and spend the money saved on making your website useful. The 10% cheaper hardware store has a website where not

I visited this Glynde Mitre 10 @ Hectorville more than a week ago and was so impressed with the great attitude and helpfulness by Greg (Trade, Timber and Woods). I asked for making painting frame and he guided me so carefully . Thanks Greg!

I travel full time and so coming through Adelaide I need to do it emergency repair on my trailer so all the stuff wouldn't fall out the back and hurt anybody. Thankfully there was heaps and heaps of parking as it was late in the day. In

FANTASTIC hardware store. Choose this Mitre 10 over any other competitor. Always get great service, as expected their range is high quality and the people there always very helpful. Prices are great. Thoroughly recommend to anyone

I came here to get some plywood I had purchased elsewhere cut I was there on Saturday arvo at the last minute and had two guys help me. They couldn’t have been nicer. Was so happy with my experience here. They need a raise!!

Very helpful friendly staff. Buying $5 worth of screws and nuts, doesn't mind trimming the screw to the specific lengths I asked for. Excellent service. Much easier to find help compare to the other major hardware store.

Great hardware store but also a great business supporting Lions and Lions charities by allowing a fortnightly sausage sizzle that raises funds for local people in need. What’s more the sausages are tasty and inexpensive.

The garden staff know their garden stuff and are always happy to offer advice and opinions when asked for it. They have saved me a lot of headaches. The rest of the store has a good range and I am happy to shop here

Great service here. I was buying some bolts for a cantilever parasol on Friday 28/12/18 and a staff member, Todd, went well above and beyond the call of duty to help us. Excellent customer experience, thank you.

I was impressed that I could get timber cut to length by an assistant, something you cannot get at Bunnings. Make the most of it while you can, because they will be forced out like many other smaller businesses.

I enjoy shopping here but sometimes it's very hard to find people to serve you or to get advice. They seem to be one of two staff short maybe to save money. The ladies at the checkout are always fantastic.

Amazed with Mitre 10! Customer service that goes above and beyond, really saved my backside when I desperately needed some hardware. Thank you to your team, great people, great service, great products!

Good hardware store with all the regular stuff and then some. Easy to find product and good selection. October2022: found the electrical fitting I needed easily friendly staff helped with rj45 cables.

The click and collect system is useless! You have to walk through the entire store to get to the counter for collections. Speak to a staff member to be given your order, then on the way out speak to

They have all you would expect from a hardware shop. Don't compare with Bunnings who carry basically everything including the kitchen sink. These guys have all the essentials and then some.

Prices often quite good, many specials and most staff are good. Certainly worth a regular cost just to see what's on special. I think they do an excellent job and have over many years.

Went here because I couldn't find anyone in Bunnings. You tend to see the staff but they're always trying to get away from people. Got some good help and purchased what I needed.

Always friendly staff, great range of products which are priced very competitively. The trade centre is great too, very accommodating when asking for custom lengths of wood etc.

Glynde mitre10 always has everything I need, super helpful staff, ample parking and a drive through trade area. Great bbq area and the garden area is really good also

Great people with helpful hints.The nursery has Brendon and Sharon who are pleasently knowledgeable and are keen to assist and give valuable advice on plant care.

Can always rely on getting what you want for handyman jobs. Have a great selection of plants too. Parking is easy. Sausage sizzles on Sundays if you feel peckish.

Great hardware store. The staff are always willing to help and there is a lot available. I gave it four stars because the isles are tricky to find what you need.

Wow this Mitre 10 is Massive, they have an amazing range of Everything. No need to go to a warehouse. I found everything that I needed here. Highly recommend.

Great local hardware store staff are friendly and helpful, amazing range of products in store they also have a rewards program and offer seniors card discount

Always shop here for hardware. Great prices and helpful staff. The drive through is helpful also to pick up stuff. Items are well organised and easy to find.

Went to bunnings and they couldn’t cut a key that works , went to mitre ten and it worked straight away . The lady was definitely more skilled in her job

They're always helpful and don't try to sell you the most expensive item. The garden centre dudes happy to order plants for you if they don't stock them.

Friendly, super responsive & really take care of their customers. I will definitely be doing an order with them again in the future. Thanks again

One of the best customer service I ever came across and wide range of goods. I love $10 baskets stuff you can find very useful goods for bargain.

Lovely service from Will and Sharron in the Garden Centre the other day. Enjoy coming to Mitre 10 because of the friendly small store service.

Bought a 4 kg gas bottle,was charged over$14 more than what was on there screen, got a full refund, will never go back there don't trust them.

Very friendly staff. Great products at competitive prices. Please note click and collect for bulky items is usually at the tradies section.

This place costs me a fortune . Great local hardware and garden supplies a weekly trip for me. Thank you & 10 ⭐️’s for the staff. …

Love the garden section here. Love looking at all the different plants. A wide range of bbq equipment and all your house hold needs.

Jasmine registered my mitre10 card for me Greg helped me take gas bottles from car & he put them on my car. Great customer service.

Disappointed that some of the display ways upstairs. Dont go there if you are disabled like my partner. No lift only stairs!

Had young James fill my gas bottle and he was a wealth of information and very helpful. I recommend Mitre 10 Glynde always.

This place has an enormous variety of tools, far more than Bunnings. It will be my GOTO place for variety of quality tools.

Great store, many products and extremely helpful and nice staff. Always happy to help you with any questions or concerns.

They sell singles in nuts and bolts which some other stores do not. Staff were very friendly, knowledgeable and helpfull

Service was great. Gave me suggestions and told me of other places where I could find the timber I was looking for

Great range and service. Staff told me who had the parts I needed they didnt stock. Can't get better than that!

Jas was very helpful and came in with a smile on her face, made it very easy to find what I was looking for!

The plants are better than Bunnings, may cost a littele extra but well worth it. Always get great service.

Fantastic to deal with from the counter assistants to the office staff,prompt reply ,wish they were here.

A nice alternative to other particular chains. Helpful, friendly staff. A really nice garden centre too.

Helpful staff and relatively large variety but at times don't have items that can be found in Bunnings.

My daughter buys men's boots for her size 9 ladies is smaller in men's and a better price …

Michael in trade section is the best guy. Always help loading materials, providing tips and tricks.

Excellent super friendly store with great plant area if only they had a larger lighting section

Oscar has been brilliant at sharing his know-how without making us feel silly. Thanks heaps!

Exceptional servce and advice that enabled me to achieve success in my storm water job.

A fantastic hardware store with great variety backed up by exceptional customer service

Family owned business. Great range of products, reasonable prices and helpful staff.

An easy place to shop for products. Staff here are helpful and prices reasonable.

An amazing family business, a super friendly and helpful experience every visit.

Always a pleasure to see and talk to staff. Very nice people and very helpful

Very friendly staff and a lot items are actually lower in price than bunnings

Staff are so helpful. Easy parking. And the Sausage sizzle smelt tempting.

Very good friendly service from James in the bathroom sink department .

Very patient + helpful staff, good selection of products. Easy parking.

Helpful and friendly staff. Great selection of everything hardware.

I find Mitre 10 always has helpful staff pleased to assist.. …

Fairly good prices and good staff. Great range of coloured annuals