I have no clue how this pharmacy has any good reviews at all. I wanted to wait 6 months before writing a review for them. One of the worst pharmacies I have ever been to, here is the list of issues: 1- They always fill up the wrong quantity, for example they'll fill 10 tablets for 30 day supply, label would say quantity is 30 but when you open it it is not even a week worths of medicine and when you go back to tell them they charged us the full price but only filled 10 tablets they never accept the mistake and you end up taking the loss and doctor won't refill because pharmacy already filled the quantity, getting a simple prescription becomes such a battle because of their carelessness. This has happened multiple times. 2- You request a refill when medicine is due for a refill, but they'll always cancel and put the refill back so you have to play a game of requesting a refill for maybe 4-5 times in a day before they accept it. 3- Very rude and condescending staff, no manners at all and Idk what do they do all day because they are never able to fill a single prescription same day or even next day, they need at-least three days to fill any prescription. 4- They give a very short window to pickup any medicine before they put it back. 5- Multiple times when we have had a refill and requested one, they'll put it into getting ready status and then just cancel the prescription and then they mark the refill as 0. Now you have to go figure out getting the refill from doctor because of their negligence. Bottom line: Stay away and if your insurance accepts any other pharmacy at all then please use that.

I find the staff to be helpful and courteous. The only problem is when I order a refill online of a controlled substance. The app reports that the refill will be ready by a certain time, and then when I check the app to see if it's ready for pick up, I see that it has disappeared as if I never placed the order. I've spoken to the pharmacist about this and he says it's because they are out of stock or that I ordered it too early (there are laws and regulations that prevent a pharmacy from dispensing a controlled substance too soon after the previous refill). My point is that the app is giving me inaccurate information but the pharmacist argues that there's no inaccuracy, it's just the way the app and website work. He tells me I need to call and ask to speak to the pharmacist to get accurate information, but disagrees that the previous information is inaccurate! Here's an example. Two days ago I ordered a refill of klonopin (a controlled substance) and the app reported it would be ready by noon the next day. I was nearby at 11:30 so I stopped to pick up a different prescription and asked about the klonopin. I was told they were out of stock and expected to have it tomorrow. Later that day I checked the app and instead of reporting that they were preparing my klonopin refill it had been completely removed as if I had never placed the order!

This pharmacy and staff is a joke. I went in today to pick up medication that was transferred from another pharmacy. The tech that checked me out was so rude, and with an attitude for no apparent reason. I’m sick with a lot of congestion and ear pressure. They shouldn’t act like we’re taking up their time, when we don’t want to even be there, but we want to feel better. She couldn’t hear me, so she decided to have an attitude. That’s something that can be said nicely, there’s no need for that. There was literally no line, and they couldn’t even input my information correctly over the phone, and in no moment did I get upset with them. Learn how to be more compassionate and empathetic towards customers. You never know what they’re going through. The pharmacy could care less about my review, it’s just to let people know not to waste their time coming to this pharmacy.

I love HEB and love the people at the pharmacy but their phone or pharmacy alert system for refills is horrible. They call you and leave a message that leaves the main store number that when you call, tells you to hang up and call the pharmacy number. Then you call and the person in pharmacy answers the phone and ask if you will hold, trouble is they never come back to your call. Prior pharmacy had a very good text system, they would text ask you to press Y to refill N not to refill. After you press Y then a few hours later you would receive text that ready for pickup. How hard is that. If I miss the pharmacy call I have to swing by and tell them to refill and then make a trip back to pick up. Everything else at HEB is on the cutting edge please bring the pharmacy notification system up to speed.

I have came across 3 pharmacy workers their in the drive thru that are sooooo rude, matter of fact, yesterday when I said I have a coupon for one of my prescriptions she worker rolled her eyes at me, walked off, she spoke to her co-worker & were both clearly upset, last month, one gave me wrong change, she put it in my bag, I came back around the drive thru immediately & told her, she was very bold & said “I GAVE YOU THE RIGHT CHANGE I COUNTED IT” I said no count your register that’s why you should have counted it at the window not put my change in the bag sealed & have me drive away, she then called someone they counted it & gave me my change back, no apologies, she just said “you need something else”? SMH! Such a disappointment because I have to deal with these people every month!

The pharmacy has gotten progressively worse, everything from not having your prescription ready after 3days and they texted and said prescription was ready. Since I have been there still can’t simply get my name right and they blamed my doctor writing the prescription and the prescription is written correctly! I never leave comments or feedback but H‑E‑B Kingwood pharmacy you guys have a problem and it’s called “terrible customer care !” I will say there is one competent young lady who works there because when I deal with her it’s NEVER a problem I really wish I got her name because she is very good at her job and none of this is aimed towards her.

If you want your medications delivered on time, this isn't the pharmacy for you. Filling prescriptions online and getting notices that the medication is ready, we arrive to find out they won't be ready until the following day. We go in the following day, and it won't be ready until the evening, or the next day. This has happened multiple times. Incredibly inept service for such a critical function. I feel we have been extremely patient, all of this considered (no Karen moments), yet not even one "sorry about that". No accountability = no improvement. Just avoid this pharmacy - it does not live up to H-E-B's quality of service.

I keep being asked if I am aware of the price of my pet's insulin. It is $105. I have been making this purchase of two vials every 3 weeks for more than a year. The associates have even questioned why I purchase so much of it. Let me do some math since I am a licensed engineer. Vial with 10 ml. Dog requires 0.95 ml a day. Vial will only last 10.5 days. Thus required purchase of 2 vials every 3 weeks. I think I will try another HEB.

All of the staff is super nice and never give me any problems like others such as Walgreens or kroger.... Who made me feel like I was a druggie for having anxiety. There are actually people who take anxiety medication for what it's intended, big shock.. Right? I will be using them from now on.. No questions asked. Thank you guys for being so sweet

I drive 30 miles to come to this location. The staff are Amazing. I'm a chronic pain suffer and take Hydrocodone so I can carry on my daily activities. I used to use CVS and Walgreens. They used to make me fill like I was an addict. This HEB Location, the staff treats me as a patient. This Pharmacy is a life changing Blessing.

The H‑E‑B pharmacy seams never to have the prescription called in ready usually one has to wait couple of days I take medication daily because I need them, for my medical condition.There’s only Une girl who it’s nice all the others are rude.

This used to be a great pharmacy with prompt and friendly service. No more. The drive through techs are abrupt and rude, and it takes at least 20 minutes to get through the line. Questions ate barely tolerated.

Pharmacy staff is very professional. Staff does not rush you when you have questions, even when at their busiest. Good job, HEB, pharmacy staff!!!

So incompetent! The app is useless, as half the time whatever I order isn’t ready.

I love this pharmacy, they are always so nice and on top of it.

Friendly professional and have my medication in stock.

The absolute BEST! Thank You Fast Efficient …

The pharmacy staff is outstanding

Best H-E-B in Kingwood^_^/

Great customer service!

Great customer service!

Never a long wait

Fast and friendly