I have had an appointment booked here for the last 6 weeks. Was called at 8 o'clock in the evening on Tuesday 9th August my appointment was for Friday 11th was unable to get to the phone. I was left a voice mail by Jackie saying the senior stylist that was going to do my hair would be off sick with a stomach bug but a stylist the next level down could do it at a different time in the day. I called the salon back and was told that they were unaware of what was going on as Jackie was not on the premises but they could see me an hour earlier to which I agreed. Went in for my appointment today was asked to take a seat the young girl asked what I would like done i explained to be told I'm sorry I'm not good at cutting short hair I'm a graduate but she could book me in for next week as they were short staffed. Obviously I was not happy. Jackie then left her client came over to me and said I'm sorry we are short staffed we can rearrange your appointment. Firstly why was I not contacted to be told this i had made a wasted journey and my hair not done. Totally unprofessional and very badly handled. I left the salon but I did walk back past a few minutes later to see Jackie laughing with her client bad management. Something should of been done to accommodate me. Was ok to call at 8 in the evening but not to be notified that they could not see me at all. Don't suppose I will receive a reply. Very badly handled by a poor manager. Disgusting. Obviously I will not be going back. In reply to you answer Wendy. I was told there were several times with what I thought was with a stylist under senior stylist. At no time was it mentioned that I would be seeing someone with little experience. Perhaps I wouldn't of been so upset but my hair is short after regrowth from chemotherapy. Thank you for the offer of a discount but would not feel comfortable to return after this bad and poor experience. As I said beforehand why was I not called to be told you were short staffed and would have to reschedule rather than making a wasted journey. I did get my hair cut after leaving your establishment fitted in without any fuss and completely satisfied.

Would absolutely not recommend this hair salon! The salon called me this afternoon and asked if I wanted to have an appointment with a different stylist as my current hairdresser has now left. I politely declined an appointment that she offered and explained how I do not agree with the treatment of their staff (which reflects the high staff turnover). She then proceeded to continuously ask me why I didn’t want to have an appointment. Hair of Dreams called me back a second time and the one of the owners proceeded to shout aggressively at me down the phone and said “you only know a third of the story”. I was then accused of being “disgusting” towards a 16 year old apprentice as I refused their services and explained why during the first phone call. This explains why they have also had a high turnover of clients!!! This shows why most staff have quit! If the owners can speak to an existing customer with that level of disrespect and unprofessionalism then who knows how they treated their staff? If a salon cannot take slight criticism/ complaints then they should not be working in customer service!

I've been going to Jacqui now for quite a few years, and to be honest I now wouldn't go elsewhere! Jacqui is the best at what she does and just looking at her posts you can tell how amazing she is at her job so give her a visit! After loads of bad experiences at hair dressers in the past I turned to box dye and I must say my hair was dead, uneven the list is endless. Jacqui completely transformed my hair into an amazing balayage and I just knew from then I would keep going, since then I've gone blonde, to brunette and I'm sure I'll come up with more ideas at some point! You will honestly be missing out if you didn't visit these girls salon! they are the most hardworking girls I know!! I can't wait for lockdown to be over to get myself booked in for a new change!

I can honestly say that I will never go anywhere else for my hair. I have always been a client of Jaqui and Wendy even before they opened the salon. With that in mind, i am always happy to have another one of their stylists do my hair too, as they have all been personally tested and picked by the owners. They value excellence and strive to make sure that everyone works to the same level of customer service and skill. The salon is always very clean, comfortable and their drink menu is just outstanding. They provide a small snack with every drink too. What more could you ask for. They have really empasised the way they would expect to be pampered with the way they run the salon and how clients are looked after. Give them a try and you will not be disappointed. X

Wendy done a fantastic job for my first set of hair extensions. They all made me feel so welcome. All the team are very friendly and made me feel so comfortable. I have been back since for maintenance on my extensions and colour and again they did not disappoint. I Live in Gravesend and I will continue to travel to Hair of Dreams as they always deliver. A professional salon with friendly and very experienced staff plus very clean and tidy. I Have had the best experience at this salon compared to any other I have been too previously. They really pamper you, along with a range of drinks and a small snack. You can see they all take pride in their work. Highly recommend Hair of Dreams and highly recommend Wendy.

I had let down by my usual hair salon by messing up my booking so I needed to find alternative ASAP and I couldn’t be happier that I found myself in the Hair of Dreams (everything happens for a reason, right?). My hairdresser that day was Olivia…she is an absolute gem of a person and hairdresser. I was so happy with my hair and pleased with the service those ladies are providing there - they even have a decent drink menu, and like it wasn’t enough I got there when they did celebrate their salon’s 1st anniversary so I had also a yummy cupcake with my coffee!! If you are in Welling area and still looking for a good hairdresser then I wouldn’t give it a second thought - go and get pampered!!

Had my hair done by Olivia and she made me feel like a new women. I had a highlights and full head of nanos, with olaplex and a blow dry and have never had more compliments with my hair. They were close to the root, tightly packed and not a yellow tone in sight! My hair feels healthy, looks shines and is in the best condition ever. The salon as a whole is beautiful and all the girls are so very friendly, really down to earth and make you feel right at home. Bringing my mum and my friend back next time for a real treat for them too! Thank you so much to you all!

Literally soooo in love with my hair by Emily Thomas. Had a full head highlights which I have been having with other stylists for years and always still have roots after it’s done. My previous hair dressers have just said to me that it’s not possible to get the roots fully out but Emily did. The colour came out so nice also I was so happy with it and it hasn’t faded anywhere near as much as it usually would. Love my extensions as well highly recommend xxx

I have been going to Jacqui for approximately 6 going on 7 years. I have followed her to all the previous salons she has worked in as I will not let anyone else touch my hair! Jacqui has seen me through MANY hair colours, at one point I was seeing her at least once a month. I couldn’t of been happier when finding out she had opened her own salon alongside her friend Wendy. The salon is stunning, clean and well kept. Hope you’re back open soon!

I have been going to both Jacqui and Wendy for years when they both worked else where. I am always left extremely happy due to the high standard of work provided. Jacqui always recommends the best for my hair and I am never disappointed with the finished result. She knows exactly what I what each time. The salon itself is beautiful and unlike anywhere else I have been. Would highly recommend them to anyone.

Wouldn’t recommend. Was left in tears for 3 days until corrected elsewhere. Sometimes an apology isn’t enough. Your hair is the most in important thing. You can take lashes or nails off if it’s not what you asked for. You can’t take hair off. I hate complaining and leaving bad reviews but when it completely knocks your confidence and even stops you from going to work because your hair awful…..

Hair of Dreams/Wendy has been doing my hair for years and it's always been an impeccable service and quality. I've had varies types of extensions and Wendy always works with me to recommend what will work best for my hair and how to care for them. Their new location & salon is beautiful, a really friendly and insta worthy space. Highly recommend the women here at Hair of Dreams.

I would never go anywhere else! All of the girls at Hair of Dreams are so lovely- I always feel so comfortable and always look forward to my appointments. Jacqui always takes the time to understand exactly what I want done and my hair always looks perfect! Lots of my family and friends now have their hair done here- I would not hesitate recommending Hair of Dreams ☺️

Don't like this place one bit they care more about doing hair extensions. I went in for highlights and a cut, my highlights were rushed and also went gingery and my cut is bad, I have a cowslips which I told them and they haven't cut it around there very well. I feel they prefer people with long hair so don't go if you have short hair, they don't even use clippers

Fantastic service, best hairdressers in the South East! Outstanding quality, with attention to detail by skilled people who understand customers needs and deliver a perfect result. Would particularly recommend to those seeking extensions, colouring or a more youthful, healthy look. Comfortable setting, sociable atmosphere.

I’ve only recently started going to Jacqui after a hair disaster and I regret not going sooner! She fixed my hair and did not make me feel judged in the slightest, I always leave the salon feeling great with my new hair. Such a nice salon and it’s amazing to see what they’ve accomplished. Would definitely recommend!

i had my hair done a couple months ago and they didnt give me what i wanted at all, i asked for a balayage and one of the hairdressers said we can do that but take it as high up as possible so i said it was fine, she did highlights which are WHITE and dont blend nicely with my hair.

Got my hair wash and blowdried today by the lovely Katie, was my first time there but she made me feel so welcome. I have 30” extensions and understand it could be difficult to blowdry but she did an amazing job definitely recommend Katie ! And will be back Thank you Katie !!

My favourite hair salon by far! The staff are so accommodating & kind. My hair always looks incredible and the head massages are so good. I never have any issue with my hair and the stylists always listen to what you want. Highly recommend if you’re looking for top service!

My hair dresser is Jodie at Hair of dreams and I honestly couldn’t recommend enough. My hair comes out beautifully every time and she is so knowledgeable on the best treatments for it. Super friendly as well, I look forward to every time I go in there!

I have been having my hair coloured by Jacqui for over three years now, she took me from dark brown to blonde. I wouldn’t use anyone else, so professional and really knows her stuff when it comes to hair! Cannot recommended enough. She’s the best!!

I’ve been coming here for a while now and all of the girls are just so lovely, making me feel welcome every time! Georgia, amazing hairdresser! Always does what I want and I leave the salon feeling so confident within my hair!

I absolutely love coming to Hair Of Dreams! Georgia transformed my hair which I am so pleased with. All the staff at the salon are lovely & friendly. Oh and a glass of Prosecco whilst getting your hair done? Why not! …

Wouldn’t go anywhere else! Have been coming for years now! X Everyone is always so lovely and welcoming, I come in weekly for a curly blow-dry with Emily and they are always beyond perfect! Xxx

I have been going to Wendy at hair of dreams for years now and every single time i am never disappointed all the girls in the salon are so lovely and welcoming Highly recommend ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Jacqui & wend are the perfect duo! Jacqui always does a perfect job of my colour & wendy’s extensions are amazing! Completely professional service, salon is stunning ❤️

My appointment was so lovely. Loved how friendly everyone was and how attentive staff are! In love with my hair and did exactly what I asked for. 100% going back!

Cannot recommend enough! Jacqui has been doing my hair for 4years and always gives me the result I want. She is amazing at balayage. Thank you again!

Such a fantastic hair salon and experience. The best colour and service I’ve had. Jackie listened so perfectly. 1000% recommend all these girls xo

Had my hair done with Jodie this Tuesday, absolutely amazing service and managed to do exactly what I asked for, will definitely be coming back x

Absolutely love my hair! Would highly recommend this salon! Wouldn’t go anywhere else and extremely reasonably priced!

Had my extensions done here multiple times, perfect service from everyone and my hair looks amazing every time!!

The girls are so friendly.. My daughter was so comfortable and she can't wait to go back for another hair cut xx

Staff are always friendly and professional. I love the way Georgia styles and colours my hair

Libby made my hair look & feel amazing! Thank you. I'll definitely be a returning customer.

Love this salon and staff are amazing. Never had a problem in all the times I've been here

Nice atmosphere, spacious, modern interior. Friendly staff and great service.

Hair Of Dreams are the best..Love my hair so much..Will be going again..

The most amazing hair salon, the loveliest girls and so talented!

the girls are all so lovely 10/10 experience wait was short x

It is an amazing ladies hairdressers my wife was well happy

First time here. Really good hair cut and Jacqui was lovely

Love my hair!! Thank you so much :)

outstanding service