Went in to change the address on my account, joined the queue and was nearly at the front when I was taken out of the queue being told "I can sort that for you over here, no problem". Which led me to believe it would be done there and then. Except I was then put on a waiting list. With only 1 other person ahead of me, so supposedly quicker. Then I watched the main queue churn through people pretty quickly while I sat and waited. Eventually, the queue disappeared completely, so I went to the counter and was served by the woman who'd put me on the other waiting list. She checked my address, only to find that it had already been done automatically when I previously changed my details with Lloyds (which I hadn't realised would happen). Despite my surprise at the already changed address she threw her arms in the air and said "What where you even waiting for" in a really annoyed tone. I realise that because of my error I unnecessarily took up their time. But if she'd left me in the main queue to start with it would've been 2mins instead of 20. Either way, there was really no need to be that rude.

I had just had an awful experience in the ashford branch when the bank had closed my account. I had just moved back to England from Canada so I didn’t know they had closed it. They told me there was nothing they could do and sent me away. Then I came to this branch and Kirsten sat down with me and she spent so long working out the situation! She sorted it out for me! Honestly even if there was nothing she could do I still would have been satisfied knowing she did everything in her power to help me! If you have any issues walk in and ask for Kirsten...she’s amazing!!

today I was in Halifax 25/27 broadmead Bristol, the bank workers are very pleasant, kind with a big natural smile, I was welcomed in my life, I have never seen more pleasant workers Mr. Hossein and the manageress and the other workers, I am very impressed, thank you for the great welcome and hospitality, if anyone writes bad comment, the guarantor does not know what the reality of life is, thank you very much for today's respect for all workers and thank you very much

Acum cateva minute am fost in aceasta locatie a bancii sa cer informatii despre cum pot sa imi cresc credit scorul. Domnul de acolo a fost foarte nepoliticos si neprofesional. Credeti ca daca aplicatia ar ajuta cu aceste informatii as mai veni la banca sa cer ajutor??? Foarte dezamagita de comportamentul domnului. De aia sunteti acolo sa ajutati oamenii care isi tin banii in banca voastra…

Counter service has now been removed and they are unable to carry out cash withdrawals over £800 without prior notice. This means someone would then need to drive to Kingswood to make a withdrawal, which is obviously highly inconvenient. This is the only Halifax in Bristol City Centre.

Arrived at branch 8 minutes before closing today and even though the gentleman that assisted me clearly knew sorting my issue would mean staying after closing time, he got on with it professionally and courteously. Great customer service and much appreciated.

Lovely staff, super helpful BUT the security guy was not very welcoming - just stood in front of me with a blank face and no words until a staff member intervened.

Awful. had to wait ages to use the one slow and faulty machine to deposit money. this service use to take minutes when there was counter services

Rude and impatient staff. They are moving away from counters towards digital banking and despite not being busy they had no time for anyone

Staff here are always ready to help you and really try their very best to sort things out for you. Well done all the staff at Halifax.

Outstanding level of customer service, would recommend highly, got us in last minute to set up a joint account. Thank you so much.

I like it. Great customer service, it was not necessary to wait. Helped with relevant answers to additional questions and issues.

My 2 visits to the branch were excellent. Such helpful staff, especially as I am elderly and not 100%au fait with technology.

Very rude staff and pushy and disrespectful manners. I am thinking on cancelling the services because it's very poor too.

Great experience with Jake. Helpful and provided myself and partner with all the info needed to open our joint account.

All the staff in branch are really understanding, helpful and commited to getting your issues resolved asap.

Very friendly and professional, seen William Churchfield today , very pleasant and helpful man , thank you

Thank you so much to Ighi for being so helpful and patient today. He is a credit to Halifax :)

Amazing, friendly staff. They’re so helpful, I had an straightforward and great experience.

Staff there bed not really good costumer service very poor and staff bad manners

Never any answer from the branch phone and the call centre were not helpful

Untrained and rude staff. They don’t even know their own bank policies.

The staff behind the counter were very helpful and friendly.

Really helpful, friendly and knowledgeable staff. …

My experience was okay and very ezey to find all so

Long queues, difficult to get an appointment

Friendly helpful staff and sensible system.

Very friendly and helpful staff, nice place

Happy with the service. No long waits.

I have 2 week for 50 note, ridiculous

Unfortunately this bank is rubbish

Very nice and positive helpful

Strong computer said no vibes

Service super friendly staff

Very helpful and nice staff!

Worst customer service

Like any other bank

Its my bank !

Useless