I visited Harvey Norman Hobart a few days ago to discuss the possibility of returning an electric knife as it did not meet my requirements. I had only attempted to use it once but granted I had purchased it a few months before. It was in pristine condition and was a low priced Sunbeam product but was very underpowered. . I was met with a wall. Too late to return I was told but saleswoman very unclear what the policy was regarding timing of a return if not satisfied. Made to feel as if I was a second class citizen, probably as I was nearing seventy years of age. (Mind you, I had bought whitegoods and appliances from HN to fit out a renovated kitchen and bathroom in the last 18 months and on that occasion received excellent treatment from that team). So. I visited the Good Guys in Moonah following the poor reception I received at HN. Remarkable the difference at the Good Guys. Yes I had to buy a new electric knife, but the difference in my treatment as a customer was outstanding by comparison. Clearly Harvey Norman are making a killing in their business at the moment and customers such as I just don't count. In future I know where my money will be spent.

I visited Harvey Norman Murray Street Hobart yesterday to get a replacement IPhone. The experience was excellent. I was assisted by a lady salesperson (Poonam Mishra). She explained the options available to me and guided me according to my budget and circumstances. You got to expect a sales person who will always like to make a better sale at the end of the day. But Poonam was not pushy . She arranged for the cancelling of the old contract and all the new paperwork in no time. She then arranged for the Tech staff by the name of Manjil to take over, get all my old data from ICloud, install new Trend Mobile security on my new phone as well as on my wife’s phone at no extra cost. Manjil was a very quiet unassuming guy had a lot of knowledge and patience with me in installing everything that took more than 5hours. Finally my phone was ready at about 5pm. What a great effort by the two sales persons Poonam and Manjil. Thank you very much for the excellent service and Thankyou Harvey Norman, Murray Street Hobart where I have always had excellent service.

Absolutely disgusting after sale service. The slogan "shop with confidence" does not apply after you have purchased an item. After troubleshooting a major fault with a laptop I had purchased from them I was told I wont be able to receive a refund straight away, Insisting that the laptop must go through their repair process. I had not heard anything after a week and called to find out the status of the refund, I was advised that they would call me back. 24 hours later still not hearing back I called again first to be told that it's on it's way back to the store but they could not tell me any more. After I asked for more info I was advised that it was ion its way back to the supplier. After their service center could not fix the issue it was sent to the manufacturer for repair and told me that it would be another 7 days before they will receive the product. this will take me up to nearly 3 weeks without a computer, I believe this is a unreasonable timeframe with out a computer especially since I asked for a refund.

Husband and I recently visited Harvey Norman in Hobart during their blackout sale to look at TV's. Initially we went in on Saturday 6th/10 and spoke to a store salesman by the name of David Howe to find out more about the various brands and how they compared with each other. David must have spent nearly an hour with us on Saturday and again today Sunday 7/10 going through answering all our questions and offering his advice. Not once did we feel pressured to buy. This young man is a shining example of how retail staff should be. He had great knowledge of each TV and what they could and couldn't offer. He was most pleasant to talk too. Thanks Harvey Norman - Yes we did end up purchasing a TV all thanks to David's patience and the time he took to ensure we got the tv we were looking for. Thank You David. S & D Cooke

Terrible service from Damien today. Covering up an expensive mistake made by his staff Will and Karen who’s names he offered to throw under the bus. (not requesting payment for $2699.00 )for computers. My assumption was that it was paid when arranged prior on the phone by my husband. A statement was mailed with no information. I was blamed for my poor communication with my husband and I should of paid. I was told that the video footage was reviewed and the next step would be to go down the road of debt recovery I questioned his manner and terrible service to which he answered “Well I can apologise if you like? On behalf of everyone” But I need to speak with your husband. Harvey Norman. Terrible, terrible service.

Usually I 'm happy shopping ar Harvey Norman. I bought a Lenovo Yoga laptop. The touchpad stopped working within minutes of my setting it up. Took it back and they kept it overnight to reset it. They said it was fixed. But the touchpad still only works intermittantly. They are refusing to give me a refund. They say they have to establish whether it's a hardware or software issue. No refund if it's software. I don't care what the cause is, it doesn't work and I want a refund. Many people are having the same issue and ate expressing it on the Lenovo forum. But Harvey Norman is making me take a laptop that they have been tinkering with, instead of giving me a refund.

Thanks Team as always, I love buying from Harvey Norman, I even made the mistake of looking at the opposition first and was very disappointed with their products and customer service. I walked straight in and knew what I wanted, I saw an outdoor setting out front and Wayne walked with me and I decided there and then that I wanted it, he arranged delivery the following morning and I paid for it on the spot. Great delivery guys too, as I wasn't home they followed my instructions. Great service and products and this is why I continue to shop with Harvey Norman.

Today at H/N Hobart I was put through the wringer, I had purchased a Sunbeam Coffee Machine earlier in the week, (not cheap)after using it I wasn't happy with the creme that it (didn't) produce, this was after trying different methods and beans. They didn't believe me so had to wait while they tested it. The creme that was produced was watery and unacceptable, the sales girl said it was acceptable. I had to really fight to get my money returned. Won't be buying anything else at H/N HOBART. No customer service now, not like it used to be. Shame on you H/N

Had an issue with a stove that was bought from the Murray St Store and covered by Product Care with an extended warranty/replacement. The insurers agreed to replace the stove, so went to the store to organise the replacement, and were assisted by a very helpful salesman, Chami. His patience and help with contacting the insurers, sorting out exactly what was covered, delivery, connection of the new one and removal of the old one was fantastic. One and a half hours and numerous phone calls later (waiting in queues) and it was all sorted.

I have just moved to NEWTOWN and have furnished it with Harvey Norman. All electrical from Tele to kettle with so much help from RACHAEL. All my furniture inside and out with so much help and advise from RACHEL the items that had to be ordered I was kept informed of the whereabouts and delivery, without all the support I am getting I don’t think my move would be as enjoyable. Also the delivery men they are cheerful helpful and well just nice. No amount of stars can rate how good the staff at HARVEY NORMAN HOBART CITY ARE.

I have been dealing with several helpful people in the TV department including Matt and Jacob both providing time so I can match a TV to suit my needs now and down the track. I spoke to Matt recently to touch base about my order and some other details, I honestly had the best experience with Matt, he was so professional it really made my experience with the store exceptional. Best place to buy a TV don't go anywhere else. Great competitive prices and excellent customer service, what more do you need!

Staff were very helpful and friendly. Just really good fundamentals of customer service. Made sure I got the right product after returning something that hadn't been quite right for what we needed. Ended up getting exactly what we wanted and are very happy. I've shopped at both the Hobart and Cambridge Harvey Norman stores recently, and having had a very poor opinion of Harvey Norman stores in the past I can say all the interactions I've had have been great.

Went on a Saturday morning. Got asked if I needed help every 2 meters I walked in the store. Sometimes the same sales person asking me 3 times. When I told them I have been asked so many times and its getting really annoying, I got told they just doing their job. I understand, but seriously ... once is enough. I was going to buy a fridge there, but just left and went to another Harvey Norman with less sales people, was allot more pleasant.

Very disappointed, we went in to look at an ipod salesperson came up asked can he help, said we were looking at an ipod showed us the one we were interested in all went well very helpful, then I said we wanted to have a look around first, he immediately turned around and just walked away ,he just wanted interested in us anymore. A very poor attitude Harvey Norman over the years have spent a lot of money in your shop.

The lady who attended me was far and away the rudest most condescending and nasty person whom I've ever endured in a Harvey Norman store. Attitude and demeanor both at 0. Even with their great sale price on the mac book I quiety and politely told her I'd rather buy anywhere else on earth but here. Questions were answered with sarcasm and rudeness she literally argued with me in the store very disappointing :(

I had this wonderful person Ashley helping me out to decide for Iphone where he has shown the most professional and helpful way to the customer service. He is an asset to their business I must say. I have ended up making a phone plan, buying an iphone and Ear pods pro. He was genuinely trying out to help so I can get a better deal. I ‘ll definitely visit again and ask for his presence again.

Very helpful staff! Although the item I wanted wasn't in stock or even in Tasmania, the gentleman told me how to have one delivered from interstate. I was also looking for an air conditioner. The salesman arranged a contact with an installer, who rang me within an hour to make an appointment for later in the week. Most satisfactory all around, and parking right in front of the shop!

The lady at the TV department (tall with long hair, forgot to get her name!) was extremely helpful when we were there about a month back. She took us through our options for our budget and happily showed us the difference between a few models. Amazing service. All in all would definitely recommend to anyone looking to get a new TV - they have a good range and good staff to help!

Told lounge would be delivered in December and then get phone call its in USA. Received 21st January so ask for free scotchguarded and no they couldn't get that plus you's are 3 times the price as got tins for $10 @ bunnings. Pays to shop around for things as I have family that wouldn't shop at your store. Oh and need biro's that work as staff couldn't get one to work

We have recently just moved from NSW to TAS. Of course this called for the purchase of quite a few whitegoods and a new PC....the helpful and friendly staff are always happy to help and explain the product differences. This is by far the best Harvey Norman we've purchased from in years and the deals were great on comparison with other similar companies. Thanks HNH.

3 staff members were standing directly out the front of the store smoking. I could smell the cigarette smoke before i saw them , there was a plume of smoke wafting around them, all of them wearing their uniforms and name tags. This is a very unprofessional look , Harvey Norman needs to change their policy in regard to staff members smoking in front of customers.

Having just broken my phone, you can imagine my mood. I went in with an open mind, and having been an IPhone owner my whole life I didn't really want to switch, this is when an excellent salesman named Topher approached me. Long story short, i walked out with a great new phone on a great deal, with a smile on my face. Some of the best service I've received.

You'll be painlessly parted with your money here along with a little bit of your personal information. In exchange you can pick up anything you might fancy for feathering a middle class nest of impeccable taste. The extended warranty is probably not worth paying for, as you'll undoubtedly be upgrading your geegaws before the standard warranty has expired

Very happy with the service from the Computer Technician Bishant . His generous advise helped me to get Norton security software to protect my devices from cyberattacks activities. I do lot of internet banking through my phone. Bishant also gave me so much attention throughout my visit.. He’s highly skilled in what he does. Would totally recommend him

The staff here are not attentive or helpful, having been in store multiple times. Also after placing a click and collect order the order was put up for review, it was finally cleared late in the day. Then, the next day I was waiting for the email to say that I could collect the order, after midday I rang the store to find out how long it would be, the

I dealt with Teddy for my washer dryer combo and he was amazing! I got delivery the next morning and he was friendly and professional. Glenn delivered it the next morning and installed it with no problem. I can't thank Teddy and Glenn enough after I had a very bad experience with another retailer Thank you so much Harvey Norman

I hate having to come to this Harvey Norman. It's overpriced; inadequately staffed so it's almost impossible to get someone's attention and if you do they don't know about what you are interested in and try to upsell something different. I prefer the Moonah or Cambridge Park stores and so I go there for big purchases like white goods & electronics.

Wouldn’t recommend, had them back so many times to re stretch carpet. Layers have said there was a problem with it. Should have been replaced but no just kept stretching until it can’t be stretched anymore. Wooden floor was so damaged when laid and again I was told it’s natural wood it will have faults. Will never buy threw them again or recommend

The experience my partner had recently buying a TV was unacceptable paid 1000DOLLARS deposit told would be available in 1week.still had not arrived 3months later after many phone calls decided to get refund which happened yesterday reason went to shop My partner went to JBHifi delivered next day and installed spot onjob .not Harvey Norman con job

My partner was trying to print photos at the photo centre several days ago and found the man on the desk very rude and unhelpful. The wifi kept dropping out while trying to use the app and when asking for help she was made to feel like an idiot. She found the overall experience very unpleasant, would not recommend them for printing photos.

I went there to have a look a new laptop for my girlfriend. The staff was super kind and friendly. He explained what advantage the Microsoft surface laptop4 had very thoroughly and I purchased it via Harvey Norman online shop as the 15inch laptop of that model in the store was all sold out. I will definitely visit there again next time.

Rarely impressed. Often my last port of call, rarely price competitive. Some staff are friendly, but often I know what I want and get ‘sleazy’ interest so they can sign a box for a commission. Only purchases made are when I’m too impatient to wait for stock or order online. Experiences here are what drive me to order elsewhere.

Recently shopped here having travelled from Launceston with my partner. We were attended to and served by Wayne the proprietor of the store who was actively working the showroom floor. We were both exceedingly impressed by Wayne and his staff's service, prompt, polite and helpful. By far one of our best shopping experiences.

Just want to say a big Thank You to Wayne who he is in charge of Harvey Norman he is such an amazing understanding guy and very helpful and thank you to Allan, Dylan, and Rachel for the great customer service and for your help. Wayne, you have an amazing Team working with you / for you Great job guys God Bless …

Phillipa, Brigid and Sheree were so helpful with the replacement of our coffee maker - even though the issue was with the Product Care provider, Bravo, who sent the wrong paperwork to the wrong store with the wrong credit amount, they resolved it all while I waited. They were great and should be commended. Thanks! Leslie

Had great service from Michael when buying an oven. Very knowledgeable and personable. He got back to me promptly everytime. Plus Miss Shelverton was so helpful in small goods after buying a vaccum cleaner i returned to be served by her and purchased a mix master and rice cooker. Great staff. Happy to shop here again.

Good range of stuff but it is annoying that none of the marked prices are actually the prices of stuff. I always need to find a staff member who can give me the price. I think that they always want me to think that I am getting a good deal. But then they try to get you to pay extra for extended warranty and delivery.

In the past I’ve had a few bad experiences with staff at Harvey Norman but today was fantastic. Chris from the computer department was amazing and helped us out with all our questions, gave us tips and more! Plus the guy at the desk gave me and my friends all a helium balloon which was a bonus. Loved coming here!!!

I bought an Electrolux Washing Machine today at Harvey Norman in CBD. Sheree Balcombe was very enthusiastic, knowledgeable and helpful. She recommended me with different products and prices, even comparison between models so that was easy for me to make my decision. I am totally satisfied to what I got today.

I bought a Asus computer in your store on Sunday and a young man served me. He could not have been more helpful. I am happy with my new computer and as he said it would be faster, and he was right. When you are elderly its is so nice to be treated with kindness and consideration. Well done young man

Big thank you to Alex for all his professional help in helping me buy a new ipad. His knowledge and under standing of what I wanted was spot on. Also he transferred all my information from my old ipad to my knew which was fantastic. The Computer store manager was also very friendly and helpful

Luke from flooring is an absolute delight. He helped us pick just the right product for our renovation. He made the whole thing a breeze from start to finish. We appreciate all his patience and opinions. If you are looking for a flooring solution other than tiles you must hit this man up !

Don't trust their click and collect. Purchased an item, email stated to collect from their Hobart store. Followed the email and prompts, waited ended up ringing the bell then told I had to collect from Cambridge. Went there staff not helpful. Doubt I'll purchase anything from them again.

We often purchase electronics from Harvey Norman Moonah store. We recently purchased a TV and sound bar and had a great customer service experience. Anoop, helped us select the best products in our budget. With his experience and good product knowledge gave us very useful advise.

Chami was very professional and knowledgeable. He helped us choose all our kitchen appliances for our new home which we are very happy with. He did a fantastic deal on our Franke sink and tap. When we discovered a crack in the cooktop, it was exchanged without hesitation.

Bill in the Computer department section is a great sales person not only he sold me a great laptop but he also actively listened my previous issues that i had with the old laptop. Would Definitely recommend him and will come back to buy other gadgets again.

Great service. But you need to make sure you check the online price as it's cheaper and you can then get that in-store. They are decent staff. Some have no idea what they are talking about but there are some awesome people in there that know there products,

Helpful staff and good range of products, however prices are usually a bit higher than market value! Also, there is no free installation for washing machines! That would be great if customers could benefit of such free installation services at least!

Simon today assisted us in everyway possible .what an amazing person. He knows the store and products really well. We went in there to buy a fridge, ended up buying washing machine and dryer as well. Level of service from Simon today was exceptional.

We recently moved down to Tasmania and had to purchase furniture from a number of departments - electrical, bedding and lounge furniture. The service and help in all departments was excellent and the knowledge of the sales people very very good.

Kyle has been absolutely amazing anytime me and my boyfriend come to Hobart Harvery Norman. He has gone over and above every single time to help us get exactly what we want and need. We appreciate his time and effort he puts into his customers.

Sincere thanks to Sheree (the manager of appliances) for the professional manner in how she dealt with our query and refund. We recommend the store, in particular this section, as our experience certainly means we will continue to shop here.

Had to have being assisted by possibly the rudest sales person I have ever come across. As Harvey Norman have a policy of price matching with their competitors I went to the Hobart store to see if they could price match a pair of headphones

Was assisted today in the tech department by Manjil.. I think it was the best customer service I have ever experienced. Got me exactly what I wanted for my Galaxy Fold, was great to chat with, and really knows his stuff! 10/10 experience!

Will never shop at this store again . Visited the moonah store , didn't have what I wanted , was told they had two in at the city store . Drove straight into city store , Very rude and un helpful staff member in the electricagl dept

Prices and range of products are good. I felt that the staff member that served me covered all extra addons regarding my purchase, although I felt like I was being pushed too far by the staff member to purchase many of said addons.

80 dollars for a tiny fake plant. I used to think freedom furniture was expensive but go Harvey, you sure are overpriced. Nice range of stuff if you're wealthy. But Kmart have the same succulent fake plant for 9 dollars.good job.

They have lots of stuff for your house. Old style stuff for young people and new modern stuff for old people. Even have an antique section where you can buy ancient technologies like a did player . I got me one of those bad boys

I spoke to Matt in the Electronic section in Hobart because I needed a portable radio and he was brilliant. He knew exactly what I needed, he listened and gave me the best advice. Nice to know there are people that are onto it.

Good selection of goods. Need to know what you're looking for. They have a large range of computers but I was steered away from the 10 cheapest computers by the salesman as he said they all needed to be upgraded from Windows S.

Computer section here is my go to for computer, printer, tablet or advice in this area. Easy parking, yes. Staff that know their product, yes. Being able to take the time to compare, ask questions and decide for yourself, yes.

Has greay furniture for indoors and out. Electrical appliances at competitive prices Computer and other technology plus flooring. .carpet, wood and woodlook plus attractive floor rugs plus decorative items and barbecues etc

Waited at the camera area for 15 minutes with no salesperson approaching me , so left and went to the moonah store, served straight away and walked out with a new camera. Sales staff weren't busy just talking. Poor effort

Visited the store in Hobart city today 24 July as I needed photos to be printed. I would like to thank the young man serving at Photos as he was very helpful and courteous. Without his help I would never have managed.

Large Harvey Norman store at edge of CBD. Clean and modern, and not too crowded usually. Plenty of staff on hand to help. Great assert to Hobart with large choice of electrical, furniture and computer IT gadgets...

If you want outstanding service and a genuine person go see Ash in the Tech Department. Best service we have had anywhere in a long time. If anyone in the pay department she's this give the man a pay rise already!

Bishan in the computer department. He Helped me a lot to get a good microsoft surface pro laptop for my daughter school studies. Really appreciate Bishan. My daughter is very happy. Made my day thanks mate.

I went there to buy a tripod; the staff was nice. However, they didn't provide me the original box of due to the fact that the box was not nice when it was given to them. Like, all the boxes of those tripods.

Am used to getting good service here as we have made a lot of purchases, but our recent visit to purchase an outdoor setting left us cold. Allan was the least interested, dopiest ,salesman I have ever struck

The chap at the photo desk is absolutely awesome and extremely helpful. He printed out photos straight away from the USB for the latest Harvey Norman promotion regarding school kids first day back at school.

I keep coming back to this store as their service is exceptional and I value the commitment to their customers. Their prices are very competative and always go beyond to ensure a great experience. Thank You

Our latest experience at Harvey Norman on Murray street was very disappointing. The sales lady used falsehoods and in two cases outright lies in an attempt to upsell us to a more expensive product.

I visited this store to buy a computer, but their warranty was very overpriced so I did not choose to buy from them. However, their customer service was pretty good and so are their other products.

Friendly service in the bedding department from Victoria, she provided enough good information to steer us in the right direction which was appreciated. Best experience we've had at HN in decades.

Your experience depends on the sales assistant you get. Some know their stuff while others need to lift their game. Also check the prices on their website as they aren't always right in the store.

Check out staff member didn't acknowledge me and turned her back to listen to colleagues talking while my transaction went through. It was a great reminder as to why I usually avoid this place.

Usually good service and advice, extended warranty option on most purchases. Will beat competitors prices so research others first - always worth asking for the best deal on your purchase.

Picked up a few things over a couple months, a couple USB's, a battery pack and a phone. Great service every time, staff where very helpful and my nexus phone is great. 5/7 perfect game

First thing you need to know about this place is that they don't give a refund if you change of your mind even though you don't use it. I will never come and buy anything here anymore.

Was advised at time of purchase the $99 delivery fee included unboxing and assembly of the item. When this did not occur the staff at the store expressed no interest in my concern.

Fairly average department store. Electronics department has a good range of products but prices normally are on the slightly dear side unless they have a special offer sale price.

I have purchased at least 10 different items from Harvey Norman Hobart store. The service was good,I enjoyed shopping there and I have had no problems with the purchased items.

I recently bought a Laptop from a young man named Oli. His service was exceptional and his product knowledge was extremely helpful. The buying process was a great experience.

Great experience in Harvey Norman. Polite staff. They had electronica on clearance but not that much cheap what i waa expecting. Otherwise well time spent with electronics

Great place to shop if you live in Hobart! Jackie and Luke from Flooring department are very helpful to each and every customers. Harvey Norman, always for great bargain!

Fantastic sales team, willing to lower the already lowest price in town. Sometimes it's the time and effort people take to make sure that we the customer feel at home ☺️

Best customer service ever in Harvey Norman by Simon to assist us with our purchase. He was very helpful, gave good information, and treated us with the utmost respect.

The pressure of salespeople constantly checking if I needed assistance wasn't as great this visit (I appreciate that they rely on commissions and have sales targets).

Simon was extremely helpful and he is an asset to the store and brand. I bought a great free-standing stove today and Simon explained the features in a lovely manner.

Went shopping for a bed and mattress. Got a great deal while the sales were on. Sales lady Victoria was very helpful. This replaces a bed I bought here 19 years ago!

Staff were knowledgable with gaming headsets, offered a range of different ones in my price range and a higher priced one with a damaged box...with a discount

You could buy the same product for a significantly cheaper price online. I suppose Harvey Norman is here for the not so tech-savvy people to buy electronics.

Things go wrong in life and it's what you do to put them right that matters. We bought a Bosch tumble dryer from HN in Hobart. We also bought a stacking kit

Next best store to Bunnings. Take my advice, don't take your wife. Paid 3 times what l wanted to for a new stove. Thank you Alice for your lovely service.

Great customer service and great deals. Jamiel was great as was John from Optus. I was happy with the deal I got on my new ipad and a better phone plan

As usual pushy sales trying to up sell instead we bought nothing. Went to buy an item advertised but no stock so try to sell higher priced item

Staff quite unfriendly and unhelpful until pushed. Maybe they were fed up with Xmas shopping and returns but did not make me want to come back

I literally just rang your store 2mins ago. Answering your phone would be helpful! It rang out! I'll try another retailer! ‍♀️

We were offered lots of help today, could not complain about the service. Always enjoy checking out all the new styles of furniture.

Simon Legro is the ONLY person to deal with in regards to kitchen appliances. A long term employee with HN & the best service ever.