Unfortunately, I had a terrible experience prior to meeting the dentist or staff in person. My appt was scheduled 3 weeks in advance. I confirmed the appointment twice; two days prior to my appt. All info was provided; insurance, name, dob, etc. I was advised by the receptionist to make sure I called my insurance to have the dentist assigned. I received one missed call the day prior to my appointment. I was unable to return the call before the office closed, but I assumed everything was in order since I had already confirmed the appt twice. I called the office the morning of my appt, and was informed by the receptionist the appt was canceled because I did not answer the phone. I asked for an explanation since confirmed the appt. The receptionist kept reiterating, I did not answer the phone and that was their policy. Then she stated the insurance was inactive. I informed her the insurance is not inactive. She stated nothing came up when we checked the insurance. I then asked her to clarify her statement; is the insurance inactive or no information populated when verifying coverage. She stated the insurance has to be inactive if nothing came up. I work in the health field and know this is NOT true. If the insurance was inactive, it shows once the patients information is put in, and even tells you the termination date. If nothing came up, the information put in to verify coverage was not accurate. She then transferred me to Melissa who stated she is the office manager. Melissa was extremely unpleasant, combative, disrespectful. She argued back +forth w/ me about their policy when a patient doesn't answer the phone and that she called me three times and wrote it down on a piece of paper. Instead of coming up w/ a solution, we spent 10 minutes going back + forth about 2 additional phone calls I NEVER received. When I asked Melissa about the receptionist stating the insurance was inactive, she immediately cut me off and became aggressive once again, stating she did not say the insurance was inactive. I asked Melissa not to cut me off and had she not spoken over me, she would've heard I said the receptionist told me the insurance was inactive, not you. She then said oh were having some miscommunication then. The miscommunication was amongst her staff, not w/ me. I then asked Melissa to verify the insurance I had provided to make sure it was accurate. Melissa could not provide that info and stated once the appt is deleted, so is the other information. Im not sure what EMR this practice uses, but I have never heard of this scenario. In my experience, such info has to be manually deleted. I then provided Melissa with the insurance info, and she repeatedly informed me what she was doing was a courtesy, and verifying insurance coverage in general is a courtesy. As a patient/customer, this is not my job. This is the job of whomever is assigned this task in the office. It is not a courtesy to check insurance, this is imperative to the practice functioning. Melissa proceeded to go back and forth with me regarding this matter. Once the insurance/subscriber ID was provided, + name on the insurance card was reiterated, I was told she would give me a call back within 5 minutes. When Melissa called me back, it was determined my daughters middle initial was left out when previously checking coverage, which is why no info populated. She stated I did not provide this information until moments ago. This is completely FALSE. Melissa became irate, + extremely disrespectful. Eventually, she stated, do I want an appt or not ? She then realized my appointment was made 3 weeks prior and explained they have a new system/staff and some information was lost. No apology was given for her behavior, her aggression, or her false assumptions. In the end I was not accommodated to come in for the appt that day after taking the day off to bring my daughter. Instead I was scheduled for an appt a month later. I am hesitant to keep the appt considering this experience Ive had. If I was treated this way via phone, how will my daughter and I be treated in person.

Very sad to write this review. Been going to this office I believe for 2 years. Was very happy, they were great with kids. Could not say anything wrong about them. Something has changed though. Our last visit was disaster. Not only i tried to get appointment by filling out the online formular and call about 5-7 times, nobody ever answered. Finally, after last call, I got message within 5 seconds saying i can make appointment over text. Found it so weird, but went along with it. Person over the text was pleasant. Got there on time, receptionist was lou but okay- nothing bad. The door opened and the lady looked at my son (he played with the cars on the wall that they have there) and said William? He answered yes, she said come. He is 6. No acknowledgement that I exist no hello no nothing. She literally didnt look at me, like i am air. I went inside because she has already started xray! Since he is minor I would have expected that I am informed about it and she has decency to say at least hi to me. I stood there with my second child. After he was done we went to the office and hygienist (pleasant man) started cleaning while the woman took my daughter's x ray. She has never acknowledge me btw. My son asked how many cavities he has( we discussed a lot the teeth health). Hygienist said he doesnt know, doctor must look at it. The other child (not mine) came in and when he was done with my son and daughter he started to clean the other child's teeth. Other child asked same question about cavity and hygienist immediately answered that the child will need 2 crowns. The mother was suprised and it was her first visit as she actually said it at the beggining. I was shocked to hear how he determined it without xray (he didnt have xray yet on his pc) and thought that the dentist should determine that but like ok. We waited about 30 min in chair for the dentist to come- very long compared to last visits. Never waited more than couple minutes. The dentist came in and rushed so fast. Took her about 1 minute to check everything and she determined that my daughter has 8 cavities!!!!!! And need 1 root canal. Last year we wete told there is 1 cavity but they will monitor it because it is nothing really. I was shocked and out of words. With my son it took her about 15seconds to check his teeth and was hesitant if it is 1 or 3 cavities (seriously?) and talked so fast to make other appointment and moved to the next child. Terrible dentist. I didnt believe her anything. She didnt say anything nor where are the cavities no explanation no plan what to do. Nothing. I refused to make app but for some reason made the next check up app for December (pls cancel it). Not even sure why I did that. Following week i talked to my dentist who is awesome but far away. She squeezed her in within 1 week! Loved it! She found 3 cavities in total and took care of 2 right away. With no mumbling and rushing she explained where they are, we discussed xray, she showed me exactly where how what. We were treated like royalties, my daughter got her little toothbrush(she got nothing at healthy smile pediatrics). After we left the dentist office, I stood about 1 minute at reception to check out. The woman paid no mind and i saw her on the phone texting. I said excuse me but she hold her finger in the air and didnt even look up. I walked away without checking out as I dont need this in my life. We won't be coming back but it is quite a pity since it used to be decent dentist office. I was also told that they were very rude when my dentist requested the xrays so I dont have to pay out of pocket for it and they only provided 2 (the mollars a,b,c) not the front xrays. Wicked place for real. For owner- it is said how bad employees can ruin your business in such a short time. Hopefully you see this and can do something about it.

I have been coming here for years and never had an issue the medical staff are great. The new receptionist are very unprofessional, rude, incompetent and disgusting. The receptionists are giving such a good dental office a bad reputation. I've missed two appointments due to my child having Covid-19 twice and rescheduled an appointment due to my child senior trip that was scheduled on the same day as her appointment at healthy smiles pediatric dentistry. I had an appointment today and was 10 minutes late due to Manhattan traffic and my child was refused services. I tried explaining myself and a slim young receptionist with balding wig scattered edges started to scream at me and stated I missed my appointment because I was 10 minutes late and my daughter was refused care. I then asked to speak to the manager who was just as unprofessional and stated I missed my appointments due to my child having covid-19 and being I was 10 minutes late I can not be seen and refused care to my daughter. I then asked to reschedule the appointment and the manager stated I can not be rescheduled and gave me a number to an individual named Sandy. Who talked to me like I was a child. I tried to tell her the 2 receptionist are extremely rude and the individual sandy stated they are not rude because I was 10 minutes late and missed 2 appointment due to my child having Covid-19 the receptionist had a right to refuse care and talk to me in such a triggering tone screaming and yelling. I work for the City Of New York in a healthcare setting and as a public servant that is not how you treat a patient. I would never treat any of my patients as such, I will be filing a formal complaint with New York State OPD and I've already started the paper work. The way I was treated today was so unprofessional, demeaning and degrading. Update: In response to the message I received below. I literally tried calling this office multiple times when my child had Covid to reschedule and the unprofessional receptionist never answer. When they do finally answer with aggressive attitudes they will leave you on hold for over 20 minutes. My daughter even noticed the aggressive behaviour from the receptionist and became frightened. Yes my child was seen but that doesn't justify the way me and my child was treated, it was disgusting and unprofessional. That is not how you treat a patient, That is why a complaint was filed.

My kids have been going to this dentist for years and they’ve been nothing but great. But recently they’ve changed. I could never reach them by phone and text messages get a response days later. We made it to our appointment slightly late because traffic and parking around there is a hassle. Ended up parking many blocks away and sprinted to the dentist. Receptionists (all new, never met them before) are telling me they can only see one child, when I scheduled appointments for both my kids. They tell me they’re booked with back to back appointments, mind you there are literally 3 people in the waiting area. They tell me that because we were late we have to reschedule, or wait in the waiting area to see if anyones late or cancels. They told me I should have called them if I were running late. How can I call if you guys never pick up? They told me I should have texted yet they don’t respond to texts until days later. This place used to be good but with the new receptionists and horrible parking/traffic, avoid this place at all costs. They will waste your precious time.

Staff is very unprofessional in their tasks. I called to make an appointment for my daughter and the receptionist kept on telling me that my insurance was canceled(she kept looking at an insurance policy I had back in 2012). I stated to her I'm a city worker and that my insurance is active . After going back and forth several times I insisted on speaking with the office manager and she later took my insurance policy number. Smh. Appointment booked. Closer to the appointment date I realized I never got a appointment confirmation. So I called and the receptionist that answered rudely stated that a number wasn't on file to call and confirm . So how is that they have everything but not a number to confirm. She then gives me an appointment day and time and hangs up. Never asks if the time worked for me and my child. Instantly knew if they can't get it together from the start this isn't a place for my child to get any service from.

I had an appointment for 2 of my children, I am currently 5 months pregnant and was placed on bed rest. Healthy smiles gave a courtesy call about 10 min before the appointment time and I explained to them I would need to reschedule. Her name was Sara and she was very disrespectful and told me I couldn't just cancel on the day of my appointment. She also felt the need to tell me I could call after I was on bed rest to reschedule my childrens appointments. Her tone was very attacking. I've never been so disrespected by someone sitting at the front desk because I didn't keep my appointment!! I called to speak to someone other than her and she told me they were all busy. I the recieved a call back from another receptionist and got the same treatment. I had words for them both!! I will NEVER take my children there again!! How can you trust a place that is so disrespectful? I wouldn't recommend this place to ANYONE!!

Horrible…. This is the only local dentist i can find for my daughter within our network. Ive been been calling them since January about 6x total. Left messages and til this day i cant get a call back. I happened to call this morning and i get the answering service, left a message for a call back… then 2 minutes later i get a text message saying they are in office n get back to me. I wait til 12pm to call back n they had me on hold for 30 mins and no one returned to the line. Horrible. Its sad that o have to write this review. Update: 5/16/2023 Thanks for taking the time to respond to my review. Very funny though, because you stated that every call and voicemail gets answered and its now several months and i have yet to get a phone call back to get an appointment. Ive left my name and number several times. But dont worry, I rather go someplace else where they are more professional and attentive.

Every time I call this practice the customer service gets worse. The staff rushes you off the phone, impolite, rude, cancelled my appointment without informing me and was very unapologetic about it. These things reflect poorly on the business and I cancelled my childs appointment based on these encounters. I am questioning the legitimacy of these reviews describing a pleasant office staff. Update to my review since the owners response: Thank you for apologizing. When I initially left this review, I was immediately called by someone from the office and was abrasively questioned about its legitimacy and my recollection of the encounter even though it happened only a couple minutes prior. She never apologized but insisted I come to the office to be seen. No thanks. I would have made this update then but I was afraid they would call me again.

I was initially skeptical about returning here due to the previous front desk workers, but I am glad that I decided to come back. Selena & Melissa were very helpful, respectful, etc. They were everything you would want when you encounter a front desk concierge. The wait time was a bit extensive (more than 1hr), but these two amazing women made it very easy to bare. The facility itself was clean, the bathroom smelled amazing, there are little screens on the ceiling to occupy the children when they are being treated. As well as one in the waiting area. My son is autistic and was a bit fussy, the staff who treated him was accommodating and very patient. I normally get frustrated with long wait times, but because of the amazing customer service at the front desk, I would not mind returning or waiting!

We came for an appointment with my 2 kids (we came home early to be in time and arranged a babysitter to watch the others at home) and were told we were not in the schedule. I received reminder texts all day to remind me to arrive on time, and when I came they said “our manager must of deleted your appointment, oh well I guess you have to come back tomorrow”. The best day I had an appointment with my two other kids, so I was asked to bring all four. We were out into rooms and waited for about an hour to be seen. The place was so dysfunctional on every level. The secretaries in the front were rude and unprofessional. The hygienist made my 4 year old daughter feel bad that she was not brave enough to open her mouth widely…it was a disaster. We were there for two and a half hours . Never again

I wish I could give this place 0 stars. The unprofessionalism is insane ! For starters, they switched my appointment without confirming whether I could or not. Secondly, when I arrive the wait period is BEYOND extensive. Then when they place you in the room it’s just another waiting room. This is a PEDIATRIC DENTIST OFFICE & they don’t even have it baby proofed. They leave their computer open revealing other patients information which definitely violates HIPPA laws. Lastly, I went to complain about the fact that I arrived 15 minutes prior to my scheduled appt that they changed w.o my permission to begin with … the receptionist was very rude and unprofessional even making racial and disrespectful jokes about one of the clients leaving her child stroller near the bathroom.

The receptionist who is at the front desk is definitely not polite. I simply told her I would like to reschedule my son's appointment she told me I will have to sit and wait. After waiting for 5minutes when I ask her how long is the wait she has an attitude and said she have three different things to do and it is a lot going on , I have to wait until she is finished. She is making it seem so though you all are over working her how long will it take her just to reschedule a patient appointment. Also I have been bringing my son to Healthy Smiles about four years now, he loves going there and the staff is always nice but this new receptionist that is there now she needs to know how to treat patients caregivers better instead of being rude to them.

Healthy Smiles is incredible, I thank God for finding Dr. Figdor. His facility is like none I've ever seen it is above and beyond what you would expect, (tv in the rooms on the ceiling to jeep the kids comfortable, tablets, and many other activities to occupy the kids while waiting), super clean facility and wonderful, caring staff, you can definitely tell he deeply cares for his patients, he has impeccable patients with the children, especially children with special needs and I find that amazing, I would recommend him to everyone, he definitely deserves 10+ stars. He is amazing with my son Christian L. I thank you Dr. Figdor for the beautiful facility and for being you❤

August 31, 2021 I called to make an appointment for my son. I asked if they took my insurance and the receptionist sighed and put me on hold. She then came back to the phone only saying “hello”. I asked again if they took my insurance and she put me on hold again. She did this several times while huffing and puffing. Her final time coming back to the phone she said “I’m sorry, can you repeat that” as if I hadn’t already asked if she took my insurance several times before. Not a great first impression and I will continue to look elsewhere. A receptionist should not answer the phone annoyed and irritated, her position should be reconsidered!

The doctor and staff are all professional its just a joy been there they all seem to love their jobs and working with kids they are all so amazing with the children when u walk in it doesn't feel like a dentist office more like a kids wonderland the interior is beautiful tablets kids painting TVs for the kids to look at while they get there teeth taken of its so exclusive the floors are beautiful, they get prizes when they are done and always send appt reminders and emails when it time to come back in I wish they had a dentist like this when I was little my daughter just loves going to the dentist!! This place deserves five stars!!

I have not gone as of yet but have called twice based on the reviews. It appears that the receptionist, both different voices each time, have responded so rudely that I am not willing to even give it a chance. It's such a shame that you can't find a better representation for your practice. Edit: In regards to the response left by owner the calls were three weeks apart. As an owner of a business you can choose to ignore what's in front you and "quote" whatever you feel. Continue to read and reply. I'm clearly not the only one who feels you made the wrong choice in staff but carry on.

You call this place at any hour of the day and you are lucky if someone picks up. I was considering coming back to them, but this is highly irresponsible for a business. Just terrible. EDIT: The response below is highly inaccurate. I have left messages and not receive a call back. I have emailed and not received a response. This a dentist office. I can understand if I felt my wait was too long and hang up. I called one time shortly after leaving your office at 15 minute intervals. No one answered. There were 3 staff members sitting there when I left. Please do better.

I brought all 5 of my children here and the staff and doctors was friendly however they cause several appointments for 1 case or constantly re/mis-scheduling. Seems like nobody is on the same page. Needed my child to have a tooth extracted for over 3 months and it was one excuse after another. They do not take emergency walk -ins but also do not follow the protocol from an E.R. visit and want to make their own consultation first. Apparently my time isn't valuable so for this I've had to find a new office that doesn't give me a run around or month later appointments.

Our pediatrician referred us to Dr. Figdor, so we were confident making an appointment for our children' first exams. My son just had a cavity filled as well, and the process was so easy and stress-free. Dr. Figdor managed his comfort, distracted him in fun ways, and was swift and confident in drilling and filling his cavity. I wish my own dental care was as pleasant! Dr. Figdor has t.v.s with cartoons in each exam room, and a prize box, as well as a waiting room full of toys and books, and all were helpful in keeping my son excited about the whole process.

Brought my son here for the 1st time 5-2-18. Words cant Express how I feel about this dentist office. The receptionists over th phone and in person were awesome. Check in was smooth and quick. Once inside the Dr.s asst was great. She was easy going and was able to answer all my questions and concerns. The dentist . He was so professional and nice. He was very adamant about doing what needed to be done and nothing else that was unnecessary. Great great visit I will definitely return. If I could give more stars I would!!

This office is wonderful. The staff and doctors are professional and kind. They took the time to listen my concerns as a parent, give me answers and guidance, they were also amazing with my girls. After so many horrible pediatric dentists being unprofessional and are clearly trying to squeeze every penny from my insurance, rather than safely treating my children, which is unacceptable. The office is also clean and child safe. I have not waited very long, and I am so glad I found this office. Would def recommend.

Very nice clean office. The doctors are lovely patient and kind. The Receptionists are very Impolite. They never answer the phone when you call. If they do answer they put you on hold for very long. I called multiple times prior to rescheduling an appointment I knew I was going to make it to, left voice messages and made online request. Nobody reached out to me. On the day of the appointment they answered the phone and told me I cant reschedule the appointment on the same day, I have to call the next day.

I can not even think of the right words to describe how perfect this practice is. For starters, when you walk in, you’re welcome by the warmest receptionists. Every worker at this practice is highly skilled but also so wonderful with small children. My kids actually love coming here. The dentist, Dr. Joe Davis, will explain what he’s doing to the parent AND the child, no questions annoy him, and the staff always gives out prizes after. Coming here is always a pleasure, can not recommend highly enough!

Pros: You can book an appointment a week out There are TVs above the chairs that my kids love Laughing gas worked really well with my 4 year old - he didn't even need sedation, fell asleep right away! Local Accepts insurance Owner personally called me when I had an issue once Cons: If you're more than 5 minutes late to an appointment they'll cancel it, so make sure to call if you are running late There can be a long wait sometimes, so bring a book or something Front staff can be intimidating

Dr.Figdor was excellent and tended to my princess with the greatest care and concern. He provided the best options for us to take care of my daughters cavities. At first she was not happy about the work she had to have done but the doc helped me calm her down and the option of laughing gas. Soon after my daughter was calm as you know what and sat through the whole procedure with no problem. I would recommend this office to anyone with small children that need to get dental work done.

I have been taking my son to Healthy Smiles Pediatric for several years now and we always leave happy. From the very friendly helpful front desk team to timely and efficient appointments. Dr. Figdor and his dental hygienist are a dream team! Such a lovely demeanor that puts me and my son at ease as they explain and execute the dental work that is required. Their technology is state of the art and the offices are clean and modern. I would highly recommend this dentist to any family.

I did my research and it paid off. I’m soooo glad I made the switch and it was the best decision for my kids. Beautiful people from the receptionist all the way up to the dentist. Everyone was patient and kind. I wish I would have gotten all of their names to personalize this review but they were exceptional and the waiting time was not bad at all. 1 hour for X-ray thorough cleaning and extraction for 2 kids. I must say I was amazed. Thank you guys for such a kid friendly place.

Been going to this dentist for years I feel a little different now about them simply because they have patients and some staff walking around with no masks also I was very upset I called to reschedule a appointment and the receptionist got upset said due to NEW POLICY I had to call the day of to see if the dentist have time to see me which is ridiculous... they sit around the front desk talking their personal business like somebody want to listen to that nonsense

My 6 year old daughter had a baby root canal and a crown on her tooth today. She sat calmly and completely relaxed throughout the entire procedure! Dr Figdor is very patient and gentle with his patients, his practice is 100% geared to kids and toward having a positive experience at the dentist, by building trust and a relationship with your children and teaching healthy habits. We’ve been with Dr Figdor for nearly 3 years and recommend him to all our friends

I took my two boys age 12 and 4 to Dr. Nassi about a week ago, and was very pleased with the service that they received. Dr Nassi was very patient and made my boys feel very comfortable, especially my 4 year old who has never been to a dentist before. The facility was clean, and we were seen right away. His assistant was very nice, and also helped in calming their nerves down before meeting with the Dr. I highly recommend Dr. Nassi

My experience with this dentist for my two year old son was great. My son has autism and generally struggles with things like brushing his teeth and just having the doctor walk into a room upsets him but this doctor was skilled in working with my son in a manner to where he felt comfortable and was able to do his cleaning. The receptionists were very friendly and the place looked great. I highly recommend this place for children.

It was horrible! I brought two kids and only one got cleaned because the hygienist had NO HYGINE! Dirty mask. Dirty clothes. Dandruff flakes all over his head and he was scratching. When I say never again. I mean never again. If you can’t keep yourself clean then how can you clean anyone’s mouth. If the employer don’t care if the employee looks nasty and dirty they don’t care of the instruments or office is either. Yuck!

I had terrible experience with another pediatric dentist on Ocean Ave. Thankfully friend recommended me Dr. Nassi Figdor. Very friendly staff and doctor is a Dentist, not a money-grabber. He saved my daughter from root canal and assured me that my 3 year old doesn’t really need 4 appointments and 6 fillings ( as previous office claimed ). I want to thank everybody in Healthy Smiles Pediatric Dentistry for their service.

Very satisfied! We had been customers for few years in another pediatric dental practice, but we were not satisfied for few reasons (even though the place was quite hyped), so decided to let them go and find a new dentist. This place is a gem! It's clean and professional, but yet very child-friendly. Everyone was nice and made the kids comfortable, so it was a breeze. So happy to have found this place!

I highly recommend this practice! Dr. Figdor and his staff are incredibly kind, patient, and thorough. My daughter had a lot of anxiety regarding dental work due to a previous experience with another dentist and Dr. Figdor was wonderful with her. He has slowly but surely helped her to calm down and get the necessary dental work done. The office is clean and the vibe friendly --perfect for kids!

The place is fine overall once you’re actually seen, but I’ve been here at least five times now and have been made to wait over 30 minutes each time I’ve scheduled an appointment for my son even though we arrive a few minutes early for our appointment each time. It’s a bit disappointing given that it’s happened on every single occasion we’ve come to visit. Come prepared to wait a long time

My 2 kids have been going to Healthy Smiles for a very long time. The staff is amazing. The front desk receptionists are always professional and nice. The wait time is not long at all. The dentists and assistants are amazing when it comes to keeping the kids happy. They work fast and efficiently on my kids dental work. I would recommend Healthy Smiles to all parents. I wish they treated adults.

I brought my son here today and it was our first visit. The staff here is excellent. They were attentive, informative, organized, caring and very professional, yet down to earth, as they interacted with kids of various ages. My son, who is 16, expressed that he really liked the place and really appreciated the way they took the time to explain everything to him. We highly recommend this place.

Amazing dentistry, the dentist is always superb, however my only issue with this office is not going based on the appointments they set. My appointment was for 9:30 and sat in the waiting area for 30min without any feedback and or explanation, overall I give a 8/10, the doctors are amazing and make the kids very comfortable and not afraid, just be prepared to sit in the waiting area.

The waiting room was very clean and kid-friendly. The workers at the front desk were personable and efficient. The dental hygienist and dentist, Dr. Figdor, did an excellent, painless job working on my son's teeth. My son felt very comfortable and safe. I highly recommend Healthy Smiles Pediatric Dentistry & Orthodontics. My son can't wait for the next visit!

Dr. Figdor is a caring professional, the two qualities in a dentist I feel are most important. My five children have been under his care for about 4 years and they are very happy having him as their dentist. I think they are receiving quality care, and I would recommend him to anyone in need of a qualified pediatric dentist.

Very friendly starting with receptionist-xray tech (my girls first time ever having one and she made them comfortable)..-to the dental hygienist to explained everything as he was doing it, not to mention having patience and last but not least the dentist who also was excellent. With that said nothing but a great experience.

This was the worst experience ever! My autistic son was very afraid. He kicked and screamed throughout. The dentist was noticeably upset and impatient. She brought out a weighted bib to keep him steady. It was filthy and full of dust. Sanitary methods are questionable. My son was completely traumatized. We will not return.

This dentist is so nice. The way they are to the kids and have TVs for them to watch while teeth are being cleaned. The doctor is so nice and knows what he’s doing. I came to This dentist from a another dentist that I didn’t like. Didn’t treat my son correctly but this dentist is wonderful. So glad I came to this dentist.

Amazing Friendly Professional Service from staff at door to the Dr., always a pleasure traveling from Manhattan to Brooklyn to receive Kid-Friendly Service that I so love. And to top it off ambiance cleanliness and scent is superb, and did I mention children get to watch a “PG Movie” while waiting and receiving service.

I came 20 minutes ahead of my appointment and was seen well after an hour later. Unusual wait time for a place with a strict late policy for patients but you can expect excellent service from start to finish. The location was clean, the environment was friendly, the staff seems sweet. I'll happily bring my pumpkin back.

Very clean place. Workers are very polite and sweet. They make the kids feel very comfortable to be worked on. My child has never been worried or scared coming here since the very beginning, he actually loves it! They give stickers and even have a small play area and book shelf with amazing children’s books

Found this clinic from insurance website. Made appointment, confirm through text messages. When I got here they say they do not have my appointment in their system and they don’t see babies at all. What the hell were you doing when you were confirming my appointment over the phone???

I'm giving 4 stars cuz we waited for over 20 minutes in the waiting room till we were called even though we had an appointment..... Today one lady at the front desk was really nice (surprisingly, as usually they're very abrupt and even obnoxious to the patients and parents.....

Healthy Smiles Pediatric Dentistry and Orthodontist is a wonderful place. Today was my first time going with my daughter and the staff and Dentist were pleasant and kind. Thank you for making my daughter's first dental appointment wonderful . We will definitely come back again.

I was very pleased with the service my daughter received. Nice, clean and friendly environment. Dr. Nassi really made my daughter feel comfortable. Extremely kid friendly. I definitely recommend him, if you're looking for a Dentist for your little one. I wish he served adults.

The dentist Dr. Victoria and Dr. Oshin was so great, gentle, and comforting with my son whom had anxiety due to a previous experience at a dentist. The assistant was great as well and the front desk staff the overall experience was great and we are going to come back.

My 4 year old was having extreme pain in her tooth on a Sunday. Was able to get an appointment immediately on that same day and she ended up needing her tooth pulled. He was great, trustworthy, and extreme professional. My kids will be coming back from now on. Thanks!

We had a wonderful experience. I would highly recommend Dr Nassi. The front desk staff and dental team were personable and patient. The space is child friendly with recreational /education toys and tv's. Thank you for making my daughters 1st dentist experience easy.

I have been taking my daughter here since she was 4 years old, now 7…. Great Dentist Office… staff is very friendly and very good and patient with Children. They are very flexible if you need to change an appointment, and you can communicate through text if you like

I am very pleased with the service my daughter received today. Nice, clean and friendly environment. The staff and Dr. Nassi really made my daughter feel comfortable. Extremely kid and adult friendly. I definitely recommend this Dentist. I wish they served adults :)

Awesome! From the reception to the x-ray tech dental assistants and dentists. My child is autistic and they treated her so well, very understanding very accommodating explained every part of the process . Great dental experience for her. Thank you Healthy Smiles!

Friendly staff. I have a NT child and a child with ASD. I have been bringing her for about 3 or 4 years now and she does really well now. Trust me in the beginning she wouldn't be sitting in the chair at all and now she does it with no hassle. I love coming here.

As a new patient it's it a struggle to simply make an appointment. I've been on hold for long periods of time. Why?? If I have to call back after 2pm to schedule an appointment why when I call by 2:45pm I'm on long holds. That is horrible and that shouldn't be.

I love this dentist. He is amazing with the kids puts them at ease right from the start. His staff is friendly as well especially Ocean. I highly recommend his practice to everyone . I sort of wish he treated adults as well. A very happy Crown Heights customer.

Staff were courteous and friendly. Environment is very welcoming for young children. Accessible location, street parking available. Short wait time. Dentist and assistants were gently yet effective with taking X-rays and dental cleaning. Definitely recommend!

Great staff. World class hones service. My family and I had the pleasure of working with Dr. Nassi, the owner of this establishment, and were very happy with the professional service and personableness provided by him and his staff. Much thanks to them all.

It was fast and quick. My daughter had two teeth pulled and the doctor and staff where all just excellent and they hate to dig in your pockets. I recommend this for children. I have found my child’s dentist until she isn’t old enough to be there anymore.

If you ever plan on seeing the dentist at your scheduled appointment prepare to be rescheduled at least 5 times at this location. If you arrive early they make you wait up to 30 mins and if you arrive exactly on time they reschedule. Changing dentist

The dentist is fine its just the waiting is about 40 mins no matter what time u come in until ur kids see the dr even if it for a cleaning or a teething fixing they have to learn have to pick up the paste around when it come to seeing patients.

Amazing staff and short wait time. Make sure your on time. Everyone was very kind and knowledgeable. Very gentle hands. My son's new dentist for sure. Tvs are available for the child while the dentist is servicing them. Great Great Great!

This is the best pediatric clinic I've been to. They are super nice and friendly. Brilliant dentist, professional, quick, and thoughtful. I am so relieved finding this clinic to take my kids to. Oh and it take my insurance big plus!

I highly recommend Dr. Figdor if you are looking for a new pediatric dentist. He is extremely patient and the office staff are very nice. We have only had pleasant experiences since switching to Healthy Smiles Pediatric Dentistry.

I took my one year old for her first dental check up and she was scared as most one year olds are! However, the doctor and his staff were all so patient and friendly. All three of my kids get serviced here. So glad we found them!

Healthy Smiles is a smile above the rest! The reception is so welcoming, I feel like home everytime I'm there. Dr. Figdor is kid-friendly all the time. His bedside manner is all "smiles". If the kids love it, it's mom approved!

I love this place for my child we have been coming here since 2016/2017 and I must say I never wait too long and they very informative my kid never complains and I’m bless to have a place I feel comfortable the most …

Beautiful office. Dr. Joe was kid-friendly and efficient at his job! He saved us hours and pain of unnecessary work! Would like if there can be a movie in the waiting room other than ones from TV. Or none at all.

Dr.Nassi was amazing and very professional. Super sweet and patient with our child. She got two treatments in different times and communication was excellent from receptionists to Dentist. Definitely recommend

This was my second visit to this dentist. My daughter age 10, was put at ease and relaxed. I found the experience to be great. The dentist was informative and caring and the prices were manageable. Thank you.

Very friendly, as we arrived to our appointment. Also, on time, and very patient with my child during the cleaning. My daughter loves going to the dentist because of this amazing experience. Thank you

The best doctor ever. Very professional and kind! We love Dr. Nassi and grateful to him for his really good work for our kids. He cares seriously about his little patience’s and not about money!

Current Manager/receptionist Melissa is highly unprofessional. Felt like I was talking to a street thug. Hygienist/doctors are always nice/thorough. Rating is for front desk staff service.

First time coming it was best experience ever the hygienist was AMAZING! The staff was amazing the front desk was so nice and organized with me and my child great experience.

Amazing experience for me and my daughter. The receptionist was very friendly; squeezed me in at the last minute. The workers were knowledgeable and overall great service

Amazing experience. Child friendly and so much patient. Dentist as well as attendant are so nice!!! Didn’t have to wait long at all. Would definitely recommend to others.

Dr. Nassi and his staff were very welcoming. They treated my son with excellent care. I was very pleased with his service. I would definitely recommend this place!!

Best Pediatric Dental Services Ever! The staff are all well organized and provide optimal, quality dental services for families. Thank you all at Healthy Smiles!!!

Am happy I found this dentist for my daughter. The place is nice and clean and the staff was wonderful. Didn't have too wait long. Overall I love this place

The place is clean, the staff is polite and the dentist and doctors, dentist and dental staff are professionals and do a great job with my kids

Seems good at first but their just all about the money , when you need real work done they don’t do it and no one ever answers the phone

We travel 40 minutes to this dentist office because we like the service, the office is so clean, employees are knowledgeable and polite

They r terrible. Had my child waiting for 2hrs and my appointment was at 1pm. Took my child out of school 4 nothin. Never again

We love healthy smiles staff is great my son loves that they have all his favorite shows on when we come highly recommended.

I arrived 30 mins early and was able to see the dentist right away.. Office was clean..staff was pleasant..Quick and smooth

Great team from the front desk to the staff in the back assisting the dentists. The dentist are so patient and kid friendly

100/10 it was my first visit and they took good care of my son. Very welcoming and friendly. The place was nice and clean.

We appreciate the clean environment, professional communication and the friendly personnel time they take with each child.

My son always have an amazing time at this office, also we never have to wait… great environment always very clean! …

The service was fast and the team super friendly. My daughter was very comfortable and it means a lot as a parent.

Great experience for my son first dentist visit . Extremely friendly receptionists and staff workers ❤️

Very patient and friendly staff along with excellent care provided to my son thank you

Always a pleasurable experience and great service. My daughter enjoys each visit.

The staff were very good and also the service .So we would be happy to come back

Very good like always. It’s always great pleasure taking my son to the dentist.

Be weary of coming here. Area is unsafe and the staff does not do a good job.