**Update 05/17/2021**. If I could give 10 stars I would!! I dealt with Desiree today and she was super helpful and patient and kind. I swear you guys you can’t get a better jewelry family than these guys!! I won’t go anywhere else ever!! The ladies there were amazing very patient and very helpful we left with the ring I wanted and I cant stop staring at it. I honestly feel like a movie star at a red carpet event. Couldn't be happier highly recommend. I went back tonight 1/11/2020 and we got a necklace for my late christmas present and the gentleman helping me tonight was awesome. This store will not let you down. Keep in mind I was the jerk that went in 20 minutes before they closed(I already knew what I was coming for) but I browsed and checked out some other items not once was I rushed or hurried out the door so they could go home. I will continue to return to this helzberg store and continue to tell everyone I come in contact with to go here. Thank you guys so much. 10/24/2020 they have done it again!! We went in tonight and the same gentleman that helped with the necklace helped us purchase my second ring i got tonight and again the quality of the jewelry is amazing and the customer service is top notch.

Today 7.31.22 I went into the Opry Mills Mall after speaking to the corporate office and a lady at this Nashville location. I had 4 rings that needed cleaning and inspection, plus my engagement ring that had lost its center sapphire, the store manager Desiree Polo refused to help me, wouldn't check the system for my warranty, going so far as to literally kick me out of the store when I asked for the regional managers information, which she refuse to provide, saying it was a "private" number. Their corporate office as well as one of her employees had told us we had everything we needed to come in. I called the customer service line which was so helpful and they agreed she was in the wrong. She refused to even let me finish my sentence and when I asked her not to interrupt me, in front of other customers, that is when she kicked me out. Yes, I do talk a little loud but I am almost completely deaf in one ear for the last 15 years, I never cursed at her, yelled or even got rude. When I told her what corporate and her employee told us, she wouldn't even hear me out. I was a customer of Helzburg way before they even came to Nashville. Needless to say, I am probably not a customer anymore! So disappointed.

Very unhappy with how the whole experience went. Seriously considering returning and buying elsewhere. I went in for an engagement ring and the initial staff interaction was great. My fiancee was not pleased with the way they tried to push a finance plan when he was prepared to pay outright, but it was ok. Then we got a call saying the ring was ready to pick up. Showed up, only the wedding band was ready, not the engagement ring ( had to be resized). They did manage to get it done in an hour or so, but the woman we dealt with kept making excuses and was slightly rude. After a couple weeks I found my ring wasnt the right size. Once again, kind of rude, couldn't tell me when the jeweler would be in. No help. Just be there early but call before... I live over an hour away. Not happy at all. Will never purchase anything there again.

i have to say i have had a wonderful experience with helzberg diamond jewelers — especially with donnie, helzberg outlet, nashville, & christy, customer service (thank you so much for taking care of me, christy!!!) & jaylon, with customer service. thank you sososo much! you all really took care of me, stood behind your word, & went above & beyond, & i honestly can’t thank you enough! my husband and i are now proud, card-carrying helzberg customers & are excited about what the years will bring! i want to add that i’ve literally just had back surgery & every single person on the helzberg team i talked to (all 4 of them!!) asked me how i was doing & feeling after my surgery. somehow the word made it around to them & they made sure to ask — that’s above & beyond. thank you for caring.

My shopping experience at Helzberg Diamonds at Opry Mills, Nashville was amazing! Excellent customer service! Diamond, Loren, and Desiree were so great at helping me choose a new diamond ring and band for my 30th wedding anniversary. Diamond selected the perfect diamond ring to go with the band I choose and fell in love with. She was very professional and knowledgeable and took her time to help me find the perfect ring. I was so pleased with Helzberg Diamonds' staff and selection of jewelry that I went back to buy two pair of earrings. Everyone I spoke to was incredibly helpful and friendly, and the entire process was efficient and painless. I was so impressed, I wanted to say thank you! I highly recommend them!

Walked into this store because my daughter wanted to show me a black diamond necklace. We were greeted by a gentleman named Khalil. He was very friendly and even though we had no intentions of purchasing anything, and even told him this. He continued to show us around and explain some of the diamonds and how they are rated. The whole experience was so great and I was so impressed. I came back to the store 30 minutes later and purchased the necklace. The store manager was a delight. She explained to me Khalil was new with the company. I told her that she has a great asset in regards to Khalil. Highly recommend shopping here! Great pricing and great service.

Best experience ever in purchasing jewelry! Helzberg Diamonds store at Opry Mills Outlet is second to none! Placed my online order for a diamond line bracelet yesterday. Received it at my door today. Amazing! Thank you Stephanie Finch for the beautiful thank you card and express service. Made an attempt to connect with Stephanie today and say Thank you, but she was busy servicing other happy customers like me. I believe that the entire Helzberg Diamonds team is an A+ Team! Hurry up and get your lovely gift from Helzberg Diamonds store at Opry Mills Outlet in Nashville, TN.

I purchased diamond wedding ring for my wife from this store. After cross verifying we found out that diamond are not genuine even the Sapphire was lab-tested. And not real. Please do not buy any items from this store. I extremely regret and do not know where should I log complaint about my case. Store manager Desiree is often behaves very rudely. She tries to act very smart cracking stupid jokes which are very uncomfortable. Please beware about your item, even though it looks good it's not worth the price they put because all are lab made and not real.

I came in to get an emerald ring for my girlfriend around Valentine’s. I generally knew the direction I was looking in, but Annalena pointed me to the perfect piece. She made sure the sizing was taken care of and she made sure that I got a warranty as well. It was so nice to have someone listen to what I was looking for and point me in the right direction as opposed to just trying to sell me something. Annalena really cares about jewelry & customers & it shows. I’ll definitely be back again as I’m sure to be in the market for an engagement ring shortly.

My husband and I went to purchase new rings for me for our 20 year anniversary and my birthday. Dimond, the assistant manager was absolutely amazing. Her kindness and her fun personality made the whole experience worth it. I recommend this place to anyone who is looking to purchase some kind of jewelry for any occasion. Dimond, made sure that I was satisfied and well taken care of. Thank you Dimond for everything you've done and for helping me purchase the ring of my dreams. You are a true blessing to anyone who comes in to your store and meets you.

The store manager in Nashville, Desiree P. is the most rude, unprofessional, discriminatory manager I have encountered in my life. She refused to refund my lifetime care plan despite it clearly stating on the corporate website you can do so within 30 days of purchase as well as on my receipt. I will be complaining to the BBB and their Corporate Office. I will never patronize this store again and wish I had read reviews before my purchase.

Helzberg is my favorite jewelry store. I can highly recommended this location because of its knowledgeable and kind staff. The atmosphere here is so welcoming and friendly, this makes it easy to find a new necklace or a stunning pair of earrings. You are treated like family and my new gold and diamond necklace is fantastic. I can wear it on a night out or dressed more casual. Thank you Annalena, Cyndel and Desiree you are the best!

My wife and I went to Opry Mills to look for much over due bridal ring set. We were greeted by Annalena who helped us pick out a ring and paired it perfectly with a "enhancer" band. Desiree joined in on the sale and helped the credit and sizing end of things. Let's face it , a jewelry purchase can be a stressful and expensive experience and these two ladies worked as a team and made it a pleasure. Great job.

I've never even been too this location but can give it a great review! That's because an online order I placed with Helzberg was shipped from this store and despite a small issue with the purchase prior to me receiving it, the proactive communication from both Desiree at this store and Crystal Green at corporate were fantastic. My purchase arrived only one day late and is beautiful. Thank you!

I was extremely dissatisfied. I ordered a ring in November and paid for it in cash but when I picked it up in December it was not the right size,so I took it back and learned they never sent the ring off. Customer service was horrible and they kept lying to me saying the ring was ready when it had never been ordered. It was a surprise to my husband for Christmas,I didn't get it til April.

I do not have words to express how amazing Desiree has been! Her fantastic customer service truly shows her passion and commitment for helping people! It's not about making a sale with this store, it's about providing exceptional service and care for their customers!! 10/10 recommend this store and specifically Desiree to anyone including all of my friends and family! Outstanding!!

Helzberg Diamonds was a HUGE help when picking out the ring that I wanted. From helping to meet my budget needs to picking the right style. The staff is very friendly and down to earth. They have many options to help with a more restricted budget. Diamonds can be expensive so they showed me Moisonite(?). Practically the same as diamond just from space.

Thomas helped my wife and I find the perfect wedding band and ring enhancer on Sunday October 22nd. He was amazing and did a fantastic job guiding us through the store and all of the different selections. He was very knowledgeable and answered all of our questions. If anyone needs some nice jewelry go see Thomas.

Best place by far to get a ring! The nicest staff in the world, no pressure, want to make the experience for you wonderful! Beautiful selection! Donnie is amazing He truly wants to help you make a beautiful memory of the day! He will forever be in that memory and won't want it any other way! Thank you so much!

Poor customer service, Excessive wait for no apparent reason and no reason given. Turned in white gold blue diamond ring for refurbish and inspection. Less than 24 hrs after I picked it up, it broke in 3 different places! Donald D. could not have genuinely inspected. Going to Knoxville from now on.

Helzbergs Nashville is the best place to go for all of your jewelry needs! All of the women there are absolutely AMAZING! I walk in and feel comfortable. They are patient with me, kind and funny! I literally get the whole experience of shopping at a fine jewelry store when I go to Helzbergs’s.

Called the store from another state with a question, because they closed all of the stores in Kentucky. Desiree answered and helped me solve a problem and a purchase with one phone call. She is definitely an asset to your company and whatever you're paying her isn't enough! 10 stars to her.

Desiree is an outstanding member of this jewelry shop in Opry Mills! I was truly satisfied with the level of care and concern she showed when the necklace i bought from then broke. She is dedicated to my satisfaction and great experience, and I appreciate her professionalism. Thank you.

Staff is amazing and very knowledgeable. Ashley and Desiree were the best representatives I have ever met in the jewelry business. My husband has purchased multiple gifts for me from this location and has always had an awesome experience. Will definitely be back in the near future.

I’m very impressed with my recent experience at this store. The Knowledgeable and friendly staff helped me choose the perfect pair of earrings. There are no high pressure sale tactics and they take their time with you. Visit this store! Thanks, Annalena, Cyndel and Desiree.

I had an amazing experience shopping for an engagement ring with them. Amelia was extremely helpful with making sure that all the requirements were met for my purchase. Service was excellent and communication was always timely. The entire staff was welcoming and friendly.

A lot of my wife's jewelry came from Helzberg. Unfortunately, their stores are not as numerous as many other jewelers. It's nice to have a store only a couple of hours away. It's even nicer that the staff and management in this store are so friendly and professional.

Got my engagement ring here and Desiree was beyond helpful, nice, and attentive.. she is currently helping me with my band and I will definitely be doing business here again and probably again thanks Desiree and appreciate the love all you guys showed …

The ladies in this store are very nice, knowledgeable, and not salesman but care about each customer individually! If you're in the market for a diamond go see them in Helzberg Nashville only. Best customer service and I've dealt with a lot of the stores!

I’ve been to three different Helzburg stores across the country and this has been the best one. The associates are friendly and helpful. I got my ring resized recently and they kept in touch about the updates during the process. I love this store!

If you’re looking for the best jewelry store in Nashville, this is it! You found it. Friendly staff, knowledgeable and professional , especially Annalena who helped me pick a very elegant diamond ring. Will definitely be back when in town!

Without telling me, they decided to solder my watch instead of sending it to the maker as promised. The watch came back much smaller than originally measured as a result. Doesn't fit, and now I have to do the process all over again.

Thomas M. is THE BEST associate that I’ve met. He went above and beyond our expectations to get just the right ring for my husband. We will definitely be back because of him. Thank you again we really enjoyed our time in the store.

They were so helpful and informative. I am so thankful. They made the wedding ring shopping experience incredibly easy and simple and gave me so much peace of mind. Thank you to Annalena and Deseray!!! Such sweet and kind people!!

BEST EXPERIENCE EVER thanks so much to Annalena she was the absolute best of best consultant we’ve had and we couldn’t be any happier with the service. Highly recommend this place if you are looking to find that perfect ring!

Desiree the store manager was fabulous and took care of us tremendously! We purchased rings and their jeweler Ted had them sized for us in an hour!! Highly recommended due to customer service and diamond quality!!

I am very impressed with this shop and the service! I had some questions about resetting my mom’s Diamond earrings, and they were so helpful. I’ll certainly be back again. Annalena was particularly wonderful.

This Jewelry store is the best in Nashville! I had the best experience especially with their employee Desiree. She helped me out and was very understanding and Knowledgable. 10/10 I do reccomend!

Best jewelry store in Nashville! Highly recommend for all jewelry! Amelia, Desiree and Ted customized my beautiful engagement ring. I will definitely be back for the wedding bands.

Amazing customer service!!! Ted was amazing and promised to size it same day and he did!! Desiree was the absolute BEST!! Hands down the BEST Jewlers we’ve worked with!!!

Had a great experience in Helzberg at Opry Mills with Thomas as our salesman. He was engaging and very insightful on what type of purchases my friend would want to make.

Staff is incredibly helpful. Very friendly and knowledgeable. By far the best jewelry store in Nashville. Willing to follow a budget and personal designs. …

We got my wedding set and his wedding ring here and Rachel was so amazing to work with. Every time we come back in for inspection she is always so friendly.

Helzberg did a fantastic job on adding to a necklace that we were told could not be done. It is beautiful! They did such an amazing job! Thank you so much!

Thomas has been really great and humoring. He helped us pick out a great ring and providing fantastic customer service throughout the whole experience!

Great overall environment and experience worth experiencing, with positive, upbeat, knowledgeable jewelers and quality jewelery with hidden bonuses.

Manager, Desiree is rude, unprofessional and borderline discrimatd against me. She has really lowered the integrity of Helzberg. Very disappointing.

I want to personally thank the Opry Mills store and Desiree for great customer service and professionalism I received while shopping at the store

Came into the store today and was greeted by Anthony and diamond they both were extremely helpful and nice I will be back in the future

Cyndel was awesome in helping me with my sapphire bracelet. She was very professional and very kind and accommodating. Cudos to her!!❤️

Thomas was such a great help ! I thank him so much so if you ever in Nashville stop by the Opry’s Mill mall he will get you right 100%.

Loved working with Ashley. Very knowledgeable and we really enjoyed how friendly she was. We felt important. Kudos to Ashley

Everything was awesome. They took care of our needs. Desiree was great and super helpful. 100% will be back at some point.

Desirae was amazing. She was professional, kind and such a great help. Can’t wait to get my rings. Thank you so much!

My engagement ring came from here and it’s so beautiful!! The customer service here was superb. Thank you so much!!

Best experience by far!!! Everyone was so great and helpful. Being from out of town, it was very warm and welcome!!

They are soooooo wonderful beyond expectations on my engagement gooo seeeee them ASAP …

Annalena was awesome! She helped my husband pick out a new wedding ring set for Mother's Day. It is gorgeous!!

My wife's ring was stuck and Stephanie came to the rescue with her trusted Windex method! Thanks again!

I love going here. Desiree provides great customer service! She is very friendly and very helpful.

Super nice and friendly staff… Looking for good quality jewelry? I recommend coming here for sure…

Awesome day of fun designing at the Diamond Gem remount show they had! Can't wait till next show!!

Donnie is the man! Very nice and willing to go out of his way to help and Desiree is awesome!

Absolutely awesome, Amelia was great. My girlfriend never had a ring fit so we'll!

Loved Tony && the Manager on duty. Made the environment very welcoming

Bought my fiancée’s engagement ring here. 1000% satisfied!

Thomas was very thorough and made the visit so enjoyable

Go see them!!!! They’ll take care of you for real!!!

Poor selection. Took several minutes to be greeted.

Holla holla at my girl Desiree cuz she she on top

Desiree is the bomb baby hooking me up

Anthony was patient and a lot of help!

Great experience. Extremely satisfied

Amazing & beautiful salesperso!!!!!!

Fantastic customer service and care

Very helpful and friendly staff

So much beauty to choose from.

Always a wonderful experience!

Good and friendly

Dez was awesome