When I picked up the car, I needed to wait for 20 mins while the attendant typed away. I didn’t get the car I booked and the tank wasn’t full. When I tried to return the car after hours, there was no drop off box for the keys as stated on their website. Had to drive to Sydney airport, which was a whole other nightmare!

Very very bad customers she hung up while talking very rude and they haven't even payid the Bond money and they charged me 712 dollars for no reason and they said I will put that money back but they still haven't put the money please don't rent with this company it's really hard to get the money back

I was rushed when I left the 5 star review but this place deserves a few words. Very convenient location with a good range of vehicles - the truck was clean and in good condition. It certainly made the job a lot easier. Dropping it back was quick and easy. Will use again when I next need a vehicle .

Worst customer service, stay away, no helpful, I forgot set of keys and was told they cannot sent must pick up, asked about extra charges was told my job to find out. Rude staff, hopeless manager. Neve ever hire anything again, I never had problem with budget and other truck rental companies.

Extremely bad customer service, tried gaining some information over the phone and was greeted by extremely rude staff member with no customer service skills what so ever. Hertz should focus on customers service as it is what keeps the business alive. If I could give no stars I would

Hertz truck rentals are the best in the business. Karen and kat helped me with all my transport needs that other store couldn't. They were prompt and thorough with their service. I now hire from them on a consistent basis. Thanks girls we appreciate it

I went here to hire a van to move furniture to our new house. Good customer service, quick and convenient, they were upfront about additional costs like insurance and additional kilometres. I would definitely go again and it was pretty cheap as well

Collected car filthy dirty, advised staff and got told to bring it back if i didn't like it or have detailed at my expense. Staff are rude, arrogant and struggle to communicate with any common sense. Suggest Hertz provide training for their staff...

Great Experience with the team at Arncliffe Hertz. Had a last minute cancellation the day before for an organised moving truck and in a panic tried to find a substitute and landed on Hertz. Booking process was simple and quick. I arrived on

“⭐️“ I haven’t no choice but ⭐️ or ( - ). Dearest “suncorp / GIO insurance Boss’s, when we needed most during Incident/accident, sending us “Hertz Car Rental” they treated us like “BEGGARS“ because we’re not paying them fees, you do ! Today

Service is slow, and aside from 1 lady staff are a bit rude. They literally told me ( with attitude) I should go to Alexandria/Mascot Hertz as they are not a car rental place they are a truck rental place, Even though they advertise being a

Never even attemping to use these guys again. We booked/reserved a truck a few days in advance and they called to "confirm our booking" the day before at 4pm to say they only had a van available. We complained and they said they couldn't do

Rented a car with hertz through insurance, they have given me a mid sized suv as requested but it was dirty even tho it just came out of the wash bay, I requested a different car and they had no available cars so I’m stuck with a small car

Had a bad experience where we rented a toyota hilux and went down south and the key lost battery life and would not read key reader to start car . Stuck at Goulburn we paid $180 cash for a mobile mechanic to show us how to start it. Showed

I phone the Hertz collection place 4 days before I was due to pick up the vehicle and the Hertz representative was able to tell me the correct booking details for my booking without being prompted. So this instilled confidence that my pick

Hired a van from Hertz Arncliffe and were told unlimited km's (it was a one day hire). A smaller bond was returned as apparently km's were limited to 150km. We called Hertz and we're told by one extemely rude and arrogant staff member that

Good selection of cars and trucks and convenient location for where I live, but the staff are rude aside from the Manager… the Filipino lady on staff (Loretta) is really aggressive and has no customer service skills at all. I attended once

The vehicle I hired was completely fine, but my rating reflects the customer service I received at the Arncliffe office. Very poor attitude and argumentative over simple questions asked concerning three different amounts quoted... also, be

Professional and friendly people. We always rent trucks from here for our work. Every time Kat and team have been amazing. Hassle free pick up and drop off. Always above and beyond service every time. We highly recommend renting from Hertz.

Humphrey in Reservations took my call, 5 minutes later he confirmed my booking and I collected the Vito van. Time from initial call to collection, 20 minutes. Well done Loretta@Arncliffe Hertz and again Humphrey. Pro level experience!!!

I have been hiring vans trucks and cars from Arncliffe many times Karin always helped me with my rentals and I have been %100 satisfied with her service. My last experience was even more impressive than ever as she and new staff Mason

Poor customer service skills. I hired a car for a couple of weeks from these guys and they gave me a rental car that was totally filthy. I had to tell them. I find that appalling and unprofessional by staff at Hertz Arncliffe

Kat was so easy to deal with. She explained everything that we needed to know about the hire and was very pleasant to deal with. She made dealing with Hertz a breeze. I would definitely recommend Hertz Rentals because of Kat

I wosh if there was a option to put zero star for them. Been ripped off. They say something and then they charged something. I don’t where should I start my story with them, the whole page will be full of my story

I've been using Hertz Arncliffe for a few years now, very happy with the service I've received. The staff have gone out of their way on many occasions to get me the vehicle I require, often on very short notice.

Don’t book with these guys, totally scammers. We had a car booked for 1pm, only to arrive shortly before 12 and to find a big angry lock on the gate, as they’ve decided to go home earlier this day.

I recently flew to Australia for a 2 week holiday over the Christmas break, I would like to thank hertz rentals, especially Katrine, who made my whole experience, stress free and very comforting

Only rating this one star cause that's as low as it goes. Terrible customer service, rude and arrogant. Called us two days prior to drop off and told us we were meant to have it back.

great staff especially Nicole. great trucks, decent price. listen to the instructions re fuel etc and you wont have any problems on return. cheap gas station literally across the road.

Hired 43 cubic meter truck here a week ago. Near near truck (Just over 50,000km) drove great. Was auto too. Loved the option to purchase unlimited tolls for like $20 and $0 excess for

Kat & the Arncliffe team always go above & beyond to help out when we call for our business. We are very happy with the service over the years & won’t go anywhere else. Thanks so much!

The best hire car company I have ever used! The people are great and it's like meeting friends every time I pick up my car. Haven't used another hire company in over 5 years!

Rental process of pick up and drop off was pretty fast and straight forward. Car received was clean and well maintained. Could do with better customer service and mannerism.

Thank you so much Kat and Mason. They did an excellent job helping me to rent a car with all patience and politeness I can tell everyone to rent with them.

Kat was very accommodating and provided the best service. I had to change my choice of rental last minute and she went above and beyond to assist me.

Very rude and abrupt when I went to drop there car off! Never explained properly there drop off rules don’t recommend at all!

Awesome service my first time I used this company for viechle rental and customer service team on hand are fantastic.

So amateur customer service. I went to hire a van. A lady said she booked a van for me and an email to be sent.

Customer service by Kat was exceptional. Highly recommend Hertz Arncliffe and the team there …

Ok car rental but service can be slow and no hertz gold desk.